Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Beautiful decor
Excellent location
Comfortable rooms
Cons:
High parking fees
Black mould in shower
Wi-Fi code was difficult to find

Categories

Cleanliness
7.89
Black mould in the grouting in shower; lot of hair in drain hole in middle shower.
Service
9.86
Excellent staff, attentive without being in your face; exceptional customer service.
Location
9.4
Perfectly located in the heart of Edinburgh, close to attractions and lovely atmosphere.
Room Quality
8.85
Rooms were spotless, stylish, spacious, and beautifully decorated.
Amenities
8.88
The spa and pool facilities are beautiful; social hour is a thoughtful touch.
Value for Money
8.34
Definitely way over priced for what it was, particularly parking.
Food and Beverage
9.39
Breakfast was great; lovely hotel bar.
Overall Experience
9.36
Wonderful family experience during festive season; already looking forward to next stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:36

Property Description

Luxurious Accommodation - Kimpton Charlotte Square Hotel offers elegantly designed rooms with modern amenities such as flat-screen Smart TVs, premium bed linen, and complimentary treats, ensuring a comfortable stay for guests.

Culinary Delights - Indulge in a gastronomic experience at The Garden, serving a variety of dishes and drinks all day, and BABA, a restaurant and cocktail bar offering delectable Middle Eastern and Mediterranean cuisine.

Leisure and Relaxation - Guests can enjoy complimentary access to the hotel's leisure facilities, including a gym, swimming pool, and spa where they can unwind with a range of rejuvenating treatments, making their stay both relaxing and enjoyable.

Experience the epitome of luxury and convenience at Kimpton Charlotte Square Hotel in Edinburgh. Book now for an unforgettable stay!

Important information:

Please note that the property does not accept cash payments.

The credit or debit card used to book the Advance Purchase rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Parking is limited and allocated on a first-come, first-served basis. Guests are asked to contact the property directly in order to guarantee a space, using the details on the Booking Confirmation. If you would like to reserve a car parking space please contact the Concierge department at the property, once you have made your reservation. Prices of parking are GBP 45 per night.

Smoking is not permitted at the property.

When booking more than 7 rooms, different policies and additional supplements may apply.

Children's swimming times are between 08:00 - 09:00 , 12:00 - 13:00 and 16:00 - 17:00 daily.

Our Gym and Spa facilities are available for our guests from 06:30 until 21:00 on weekdays, and from 07:00 until 21:00 on the weekends.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EDI

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 45 per day.

Location

Guest Reviews

9
Based on 2469 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
A
annmE5301TQ • Solo travel
10
Wonderful
Pros:

I’m a member at the spa. The experience today was even more delightful than usual. The sauna was at a perfect temperature and, as always, the changing room was spotless. Thanks to Dawid and the team

2026-07-23 • via Tripadvisor
S
Silvia • couple • it
10
2026-07-23 • via Nuitee
M
Michael • extended_group • at
9
2026-07-23 • via Nuitee
A
abeagler • Solo travel • West Lafayette, Indiana
10
Lovely hotel, amazing staff, excellent for those using Amex FH&R benefits
Pros:

Stayed here one night, having reserved through the Amex Fine Hotels & Resorts program. From the moment I entered I felt welcomed. The front desk staff were friendly and chatty in a way that was genuine and not forced. I mentioned a local reservation I had and they checked with concierge for his opinion on that, just to make sure it would be what I was expecting. Bed very comfortable, no street or hallway noise, strong wi-fi. No wait to check in or check out.

The FH&R program includes a complimentary upgrade, free breakfast, an on-site credit, a welcome amenity, and early check-in / late check-out. I took advantage of early check-in and staff walked me through all of this. I was offered an upgrade but declined, as the standard room was very comfortable and met my needs. I used the on-site credit at the Baba restaurant, which was excellent. Breakfast buffet was very good and staff there were excellent. I was offered late check-out but didn't need it. The welcome gift came with a handwritten card from one of the check-in staff, which I appreciated.

As I said above, I felt truly welcome here, one of my favorite hotel experiences ever!

2026-07-22 • via Tripadvisor
N
Nikki • solo_traveller • gb
7
2026-07-22 • via Nuitee
M
Maisa Medeiros • couple • br
7
2026-07-21 • via Nuitee
C
caram919 • Friends getaway • Edinburgh, Scotland
10
A Wedding Dinner To Remember
Pros:

My wife and I hosted our post ceremony wedding dinner in the private dining space here at The Kimpton and it was perfect! The food was provided by the Baba restaurant next door and was wonderful value for money, everyone left full and happy! The staff both on the night and on the lead up to it were incredibly attentive. We almost had to completely change the plan rather late minute and the staff took this in their stride and were prepared to accommodate with very little notice. "The cellar" had its own bar and area to hang jackets etc which was very much appreciated. If you are looking for a place to host a private event that is central, welcoming and adaptable then I recommend you get in touch with The Kimpton!

2026-07-20 • via Tripadvisor
H
Hugo • family_with_children • pt
8
2026-07-20 • via Nuitee
G
Garry • couple • gb
8
Very good, but improvements needed to bring the hotel to real 5 star status.
Pros:

We oved the room, location and hotel facilities. It seemed casual luxury, informal and very comfortable. Concierge also excellent.

Cons:

The breakfast content was very good. However, the staff were disorganised, without a team leader and service was rather arbitrary. The food was very good , but given it was buffet format it was very disappointing that the table service element was so poor.
Reception staff were hit and miss. Some seemed well trained and confident, some barely had any idea how to do their role at all. Given that reception is your first point if contact and essentially creates your first impression of the hotel and experience, it simply wasn't good enough, particularly when you're paying over £500 per night. Clearly , as with breakfast , staff training is inadequate.

2026-07-20 • via Nuitee
R
Rashed • couple • sa
10
2026-07-20 • via Nuitee
N
Navigator19107378262 • Couples • Sarigerme, Mugla Province, Turkish Aegean Coast
10
It’s lovely
Pros:

Beautiful hotel with lovely friendly staff. Special thanks to Garry (concierge) for relieving stress and making us feel so welcome. He went above and beyond to help us with our car parking. We also enjoyed complementary drinks in the garden bar which was a nice touch. We hope to return in the future.

2026-07-19 • via Tripadvisor
S
Sharon • solo_traveller • nz
9
Staying at the lovely Kimpton
Pros:

I loved the vibe of Kimpton. Its very welcoming and the staff are lovely - so helpful and quick to respond to any request! The property is beautifully designed and well kept, and the location is excellent. It's a pleasure to stay there. The restaurant and the breakfast areas are both very good - highly recommended!

Cons:

I have stayed here twice now. The first room was perfectly set out with everything you need. It wasn't available for the second stay, but the alternative room was still okay. It was a little dark in some areas - perhaps an extra light would be good.

2026-07-19 • via Nuitee
S
Sahar • couple • kw
5
The location was excellent but the room was very noisy.
Pros:

The location

Cons:

The room was very noisy beside a service room. The staff used this room always even at night time sometimes at 2 and 3 am. I could not sleep from slapping the door and moving things inside and outside.

2026-07-19 • via Nuitee
P
PhotoTrekkerWalomi • Couples • Xinzhuang, New Taipei
8
Okay hotel
Pros:

I like it and not much complaint about this hotel. The service level is alright, and everything else are okay. No special things to mention but good location and okay room to stay. The parking close to hotel or uber/lyft area is far, and also some restrictions to the hotel. Overall, it's alright but I couldn't think of anything special.

2026-07-17 • via Tripadvisor
S
Silvia • couple • it
10
Incantevole
Pros:

Tutto

Cons:

Niente

2026-07-17 • via Nuitee
N
Nomana • solo_traveller • pk
8
Pros:

Loved the location, the hotel ambience and atmosphere. True holiday feels. Also had a warm pool for the kids to swim in which was awesome 👌
Staff was really helpful and friendly too.

2026-07-17 • via Nuitee
M
Matthias • couple • de
8
2026-07-17 • via Nuitee
M
Maureen • solo_traveller • gb
4
Pros:

On arrival I was told that I had to pay a deposit of £100. This was a shock as I was not informed about this while booking the room, at the outset. The receptionist looked perplexed and was unapologetic. I was on a budget so as you can imagine I was concerned about this. I was also told it would be added into my account if I didn't spend it. I was then advised about the cafe while I waited for the room to be prepped. I went there at 10.30 and was told there were very few traybakes etc. I was amazed at this given how early it was in the morning.

Cons:

As above.
Continuation:
The chair (in the cafe), upon which I sat was grubby and had crumbs. Eventually when I was directed to my room, I noticed a grubby carpet and stains on the stairs leading to the different floors. I entered my room and noticed that the twin beds were not separated as requested on the booking form, ( I have a copy of this). When my son and I had to separate the beds, I noticed that the floor was dusty and had some bits of paper under the bed, (evidently not hoovered properly). The corners and edges of the floor were dusty and same can be said of the bathroom. No milk on display, the room was dull and dark. Air conditioning was too high and it was difficult to follow instructions to decrease. When I tried, it didn't work.
The fan in the bathroom was very loud. No alcoholic drinks in the fridge, (should I have wanted to take an alcoholic drink). Overall quite a gloomy, grubby, and disappointing room. Definitely not a 5* category or calibre. The hotel rooms appear to be overpriced. I would say more a 2-3* category. Very disappointing.

2026-07-14 • via Nuitee
T
Texrates • Solo travel
10
Great staff, location and super early coffee
Pros:

Great staff. Room was clean and sizable with pretty decor. Coffee in the lobby at 5am!! In new town near Rose Street. Very nice stay.

2026-07-13 • via Tripadvisor
M
Michelle • couple • br
9
2026-07-13 • via Nuitee