Holiday Inn Charlotte - Airport Conf Ctr by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (612 reviews)
1626 North Josh Birmingham Parkway, , Charlotte , US
+1 704-394-4301

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, convenient location for airport (Park, Sleep, Fly) and reliable shuttle service
Friendly and helpful staff in many instances; standout bartender and dinner service noted
Comfortable and spacious rooms for short overnight stays
Good restaurant food reported by multiple guests
Fitness centre available and a clean, family-friendly pool
Cons:
Notable customer service/check-in failure including a billing/cancellation dispute
Incidental credit card authorisation policy (extra USD 100) and perceived poor value
Occasional cleanliness issues (debris on carpet, used cup) and at least one non-working AC
Understaffed check-in leading to delays and guests asked to swipe cards
Vending machine food disappointing; some guests found food expensive
Intermittent shuttle pickup issue reported by one group

Categories

Cleanliness
7.2
Mixed reports: several guests praised spacious and clean rooms and pool, but others reported rooms not fully clean (debris on carpet, used cup) and an AC not working.
Service
7.8
Generally positive front-line staff and shuttle/bartender praised, but notable service failures: rude breakfast attendant, understaffed check-in, and a serious front-desk billing/communication issue reported.
Location
9.3
Strong positive sentiment: repeatedly noted as excellent/convenient for airport, close location, easy shuttle access (Park, Sleep, Fly).
Room Quality
8.1
Rooms described as comfortable and spacious by many guests, though a few issues noted (AC not working for one guest, minor cleanliness problems).
Amenities
7.6
Shuttle service and fitness centre praised; pool described as clean and family-friendly. Some guests missed a pool or found vending machine food disappointing.
Value for Money
6.8
Concerns about incidental authorisation policy, some guests felt overcharged or 'ripped off'; food and vending options described as expensive or poor value.
Food and Beverage
8.8
Restaurant food received multiple positive mentions (good, delicious, great dinner) and excellent service/bartender, though some found food expensive and vending options disappointing.
Overall Experience
7.6
Overall convenient and suitable for short airport stays with generally friendly staff and good location; marred for some by service/billing failures, sporadic cleanliness and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Airport Shuttle and Outdoor Pool
Located in Charlotte, North Carolina, the Holiday Inn Charlotte-Airport Conference Center offers free 24-hour shuttle service to Charlotte Douglas International Airport. Guests can unwind at the outdoor pool after a busy day of traveling.

On-Site Dining and Fitness Options
Indulge in American cuisine at the Hub Bar & Grill, open for breakfast, lunch, and dinner. Stay connected with free high-speed internet in each guestroom. Keep up with your fitness routine at the 24-hour fitness centre or relax with in-room cable TV.

Explore Nearby Attractions
Discover a range of activities such as cycling, golfing, and kayaking near the hotel. Don't miss out on visiting the U.S. National Whitewater Center and Carowinds theme park, both just a short drive away.

Ready to experience comfort and convenience at the Holiday Inn Charlotte-Airport Conference Center? Book your stay now!

Important information:

For any Room Including Breakfast: The rate includes a voucher redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Location

Guest Reviews

7.9
Based on 612 reviews
Cleanliness: 7.2
Service: 7.8
Location: 9.3
Room Quality: 8.1
Amenities: 7.6
Value for Money: 6.8
Food and Beverage: 8.8
Overall Experience: 7.6
P
Paul • family_with_children • gb
9
Convenient stay for airport getaway
Pros:

Location was excellent and the room was very comfortable. Shuttle service was excellent.

Cons:

The WiFi was not working whilst we were there but were only told there was a problem when asked rather than at check-in.

2026-10-23 • via Nuitee
S
sharad • solo_traveller • in
8
Pros:

Restaurant food was good, great service.

Cons:

Hotel policy is to get authorisation for room charge plus USD 100 extra for incidentals. Booking.com already had credit card details for room charges. Check in is understaffed, though staff tries their best. Guests are asked to do the card swiping, which can cause failed transactions.

2026-10-13 • via Nuitee
C
Christina • solo_traveller • bs
10
2026-10-11 • via Nuitee
C
Christina • solo_traveller • bs
10
A perfect day, I would definitely stay here again
Pros:

Convenient

2026-10-09 • via Nuitee
S
Sharon • solo_traveller • us
10
GIRL'S TRIP
Pros:

Friendly staff. Great dinner and wait staff. Excellent location to the airport. Your bartender was FABULOUS. Nice rooms to sleepover before flying out the next day. PARK, SLEEP, FLY!!

Cons:

On our return the first driver to the airport didn't bother to pick us up. We watched him drive on past us. Made a second call, this driver was FABULOUS and very apologetic!

2026-09-15 • via Nuitee
S
Sierra • solo_traveller • us
10
A great hotel!
Pros:

The staff was wonderful and very nice and the food from the restaurant was absolutely delicious!

2026-09-11 • via Nuitee
T
Temesia • couple • us
6
The staff could’ve been more welcoming
Pros:

The cleanliness

Cons:

The guy doing breakfast was rude.

2026-08-29 • via Nuitee
S
Solo1969 • solo_traveller • au
1
Failure to provide good customer service
Pros:

Terrible, unprofessional, misguided & ripped off front desk check in.

International visitor. I arrived for a 1 night seperate room booking with a friend. We were told we'd booked different hotels, same company, but each on other sides of the main road.
The male staff at check in desk said for me to cancel my booking and rebook to the other hotel that my friend was staying. I said mine was a no cancellation booking. He said ... its ok. I will put a cancellation notification on it right now, and that l would not be charged. He showed me on my phone how to do a cancellation request via booking.com app as he did his bit on his check in computer. I trusted his role & guidance.
Done.
We left the hotel, went to other hotel, l payed (again) and stayed there.
Next day, this cancelled hotel fee was taken out of my bank account. I contacted the main desk by phone, only to be told that no male staff member was working there yesterday afternoon when l checked in. And that l would not get a refund. Oh my gosh! Are you serious!
I then emailed the manager twice directly to discuss, with absolutely no reply.
Customer service failure 100%.

Cons:

All of the above!

2026-08-27 • via Nuitee
A
Antonio Corrado • family_with_children • it
8
Hotel consigliata
Pros:

La colazione era molto buona e curata. la piscina era pulita e utilizzabile per tutte le età .l a camera era spaziosa e pulita

Cons:

Nulla

2026-08-23 • via Nuitee
C
Cathryn • couple • au
7
Good for very short term stay
Pros:

Good fitness centre and multiple access points to carpark

Cons:

No pool and it was extremely hot weather

2026-08-19 • via Nuitee
J
Judy • couple • us
8
We’d stay here again.
Pros:

Convenient to airport and no wait for the shuttle.

Cons:

Food was expensive. Our vending machine “dinner” was really disappointing.

2026-08-18 • via Nuitee
S
shirley • couple • us
10
The staff was great keep up the good work
Pros:

The location was great it is close to the airport

Cons:

Nothing I Loved everything

2026-08-17 • via Nuitee
F
Faith • couple • us
8
Cons:

The ac was not working in the room.

2026-08-13 • via Nuitee
K
Karen • solo_traveller • us
10
2026-08-12 • via Nuitee
B
Bernadine • solo_traveller • us
9
Pros:

The exceptional staff and the comfortable room.

Cons:

The room wasn't totally clean. Unnecessary stuff on the carpet and a used plastic cup in the closet.

2026-08-10 • via Nuitee
A
Antonia • solo_traveller • us
5
The shuttle was not a good start to our stay
Pros:

The man at the front desk was very nice and welcoming. The beds were comfortable and it was clean.

Cons:

The shuttle took forever to get us from the airport. I called multiple times and he kept saying he was close when he wasn't. The shuttle smelled not so good and he was blasting the music. It was 12:30pm and I have small children so it was very unpleasant. The shuttle that brought us back to the airport at 3am was a better experience but also had the music insanely loud, especially for that time of day.

The only issues with the room was that it smelled of cigarettes and it was a really long walk down the hall with small kids. A closer room to the elevator would have been nice.

2026-08-10 • via Nuitee
B
BO • solo_traveller • cn
7
总体不错，稍微有点贵
Pros:

前台员工服务态度一般，由于我不是英语母语者，关于机场摆渡车的问题，前台员工不是很有耐心，但是酒吧里的员工非常好

Cons:

前台服务态度

2026-08-08 • via Nuitee
E
Elizabeth • extended_group • us
10
2026-08-03 • via Nuitee
J
Jeffrey • couple • us
10
It was great.
Pros:

Didn’t have brwakfast

2026-07-23 • via Nuitee
J
Jennifer • family_with_children • de
9
2026-07-23 • via Nuitee