Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Spacious apartment
Cons:
Poor cleanliness
Unaccommodating service
Noise issues
Filthy pool

Categories

Cleanliness
6.09
Room wasn’t cleaned well, hand prints on benches, and filthy pool.
Service
7.56
Staff were unaccommodating and did not address guest concerns adequately.
Location
8.6
Pros mention good location, but the area feels unsafe.
Room Quality
7.05
Room quality is impacted by poorly maintained facilities and noise issues.
Amenities
7.08
Facilities need an upgrade and amenities are lacking (e.g., no TV in the bedroom).
Value for Money
8.04
Hotel is not worth the money; too much charge for parking.
Food and Beverage
8.19
Standard quality for this hotel tier.
Overall Experience
8.16
Mixed feelings due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:17

Property Description

Luxurious Accommodation Options

Mantra on Hay, located just 1.8 km east of Perth CBD, offers a range of spacious hotel rooms and apartments. Most rooms feature balconies, full kitchen, and laundry facilities, ensuring a comfortable stay.

Top-Notch Amenities

Enjoy the heated indoor rooftop pool, fitness centre, on-site restaurant, and bar during your stay. With complimentary WiFi in the lobby and air-conditioned rooms equipped with minibars and work desks, convenience is guaranteed.

Convenient Location

Situated within walking distance of central Perth, Gloucester Park, and the Museum of Western Australia, Mantra On Hay Perth is the ideal choice for both leisure and business travelers. Book now to experience the perfect blend of luxury and convenience.

Important information:

Please note, there is a 1.75% credit card surcharge when using a credit card.
Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in. Car parking on-site is limited and subjected to availability at the time of your arrival. Information will be provided on check-in. Street parking is free from 18:00 to 08:00 Monday-Saturday, and free all day Sunday. When booking 5 rooms or more, different policies and additional supplement may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PER

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children 2 years old stay for AUD 40 per person per night when using an available cot.
    People 3 years old and over stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 30 per day.

Location

Guest Reviews

7.6
Based on 2987 reviews
Cleanliness: 6.09
Service: 7.56
Location: 8.6
Room Quality: 7.05
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.19
Overall Experience: 8.16
G
Georgina solo_traveller gb
6
Fair and functional
Pros:

Very good location
Good price for what it was
Nice pool
Very helpful staff
Lots of free coffee for the room

Cons:

The servicing was very random both frequency and time wise
The washer in the room needs updating as it stained my clothes
The hob and microwave in the room also need updating as they struggled to be warm
The pool was not heated as described
The gym was not a gym just theee kettle bells and a bit of cardio next to the pool

2026-07-11 via Nuitee
P
Pauline solo_traveller au
7
2026-07-11 via Nuitee
N
Nick family_with_children nl
8
Mooie ruime kamer met prima faciliteiten op een goede locatie
Pros:

Goede prijs-kwaliteit verhouding. Mooie grote kamer met ruime leefruimte. Ook fijn dat er een keuken met kookgerei beschikbaar was. En er was een was machine en een droger.

2026-07-11 via Nuitee
C
Chris extended_group au
10
Great place, great location.
Pros:

Fantastic Location, great spot

Cons:

Nothing, place was great/

2026-07-10 via Nuitee
B
Brugman family_with_children au
6
Great location
Pros:

The location is why come back every.The beds were comfy and sheets were clean and it‘s ok for a quick trip with the kids in tow. Kids loved the pool upstairs.

Cons:

It‘s very dated and really could do with some TLC. It can get quite noisy.

2026-07-10 via Nuitee
R
REG couple au
8
Met expectations
Pros:

Apartment

Cons:

Very narrow entrance to car park

2026-07-10 via Nuitee
S
Sharon couple au
7
2026-07-08 via Nuitee
J
JODIE solo_traveller au
7
Pros:

Size of the apartment was generous

Cons:

Staff watched me struggle with bags and only offered help after.

2026-07-08 via Nuitee
J
Jenifer family_with_children au
8
2026-07-07 via Nuitee
M
Michelle couple au
1
Dirty and smelly
Pros:

Not much, location was ok, but was rough and to scared to go out at night

Cons:

The whole hotel smelt. We booked two apartments, my room and my friends room smelt musty, horrible smell coming from toilet and drains, also from the washing machine in the cupboard. My friend had to change rooms, her apartment carpet was very wet and smelt like wet dogs, had to put your hand over your mouth to even try and breath. Other rooms not much better, also smelt musty, but at least we didn’t have to put our hand over our mouth, but left our balcony door open, every chance we had. Rooms were not very clean, very dusty, balcony door broken, when locked there was a big gap, reported this to reception, said they would fix it, but never did. Stayed for a week, had to ask for my room to be cleaned, take our rubbish and get fresh towels, got done the day before we left. Would not recommend this hotel. Save your money and your health, go elsewhere.

2026-07-07 via Nuitee
M
Michelle couple au
4
Very disappointed
Pros:

Location was good

Cons:

Had to be moved from first room, it had a terrible smell from wet carpet that almost made me sick, second room, wasn’t much better one shower had no pressure, that there is no way you could even have a shower in it, also the shower gel bottle was empty. Second shower had lots of hair in the drain, kitchen table also had hair on it and had dirty marks on it. Carpet had stains all over it. Elevators were cleaned with bleach which transferred onto a top and bleached the jacket. I put a complaint in, I’ve had hardly no communication from managers finally got an email apology but that’s it, not even offering to be reimbursed for the top, when I said this was not good enough, they said they will get back to me, surprise, surprise, no one has!!!! however the ladies in the mornings and during the day at he front desk in the foyer were very lovely and and helpful.

2026-07-06 via Nuitee
L
Lesley family_with_children gb
1
More like a budget hotel. Needs huge refurbishment and pool was like ice
Pros:

The beds were comfy

Cons:

The decor was very dated. The furniture was worn and there were stains on the carpet, sofa, curtains and lampshades. We also booked this hotel purely for the indoor heated pool that it described however on our arrival this was not an indoor pool but a pool with a canopy roof so the pool area was very cold in the winter months. The water was also absolutely freezing. My children love cold water swimming however this was like going in a bath of ice. I complained to the reception however they claimed the heater had broken the day before and the maintenance would be there soon to fix this. We were not informed about this on check in and for the price we paid I would have expected to have had use of a heated pool as described. The gym was also poor. Next to the swimming pool and only a couple of machines. The lighting in the pool area was also very poor so not great if you like to see what you are doing in your workout or in the pool! Def would not recommend this hotel and will definitely not be back!

2026-07-06 via Nuitee
R
Rikku2022 family_with_children au
8
Great win to port power, great location
Pros:

Great location

Cons:

I prefer the shower not to be in the bath tub

2026-07-05 via Nuitee
T
Teeharnee extended_group au
9
Was nice and I would recommend
Pros:

Everything

Cons:

The tv didn’t work

2026-07-05 via Nuitee
T
Toft couple au
1
Pretty disappointing
Pros:

We got moved to a different hotel all suites 2 days before coming and it wasn’t equal to what we paid for at mantra

2026-07-03 via Nuitee
H
Heather couple nz
9
Great stay though, and accommodating being able to leave luggage for later pick up.
Pros:

Comfortable king bed to stay in after a day of travel.

Cons:

No European restaurant

2026-07-03 via Nuitee
R
Robyn solo_traveller au
7
2026-07-03 via Nuitee
C
christianne solo_traveller au
10
2026-07-03 via Nuitee
R
Ryan extended_group au
10
2026-07-02 via Nuitee
S
SMITALEE family_with_children sg
10
2026-07-01 via Nuitee