Castello Prime Suites

Hotels
8.5 (2568 reviews)
Escadinhas do Marquês de Ponte de Lima 10 , Lisbon , pt

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast
Nice amenities
Cons:
Noise issues
Accessibility challenges for some
Temperature of jacuzzi water

Categories

Cleanliness
7.96
While the rooms were reported clean, concerns about noise suggest a slight impact on the perception of cleanliness.
Service
8.93
Reviewers consistently praised the friendly and helpful staff, highlighting exceptional service throughout their stay.
Location
8.47
The location received mixed reviews; while some found it a bit challenging to access, many appreciated the quietness and proximity to attractions.
Room Quality
7.92
Most guests found the rooms good, but issues like noise and the small size of some rooms detracted from the overall quality.
Amenities
8.95
Amenities such as the sauna, spa pool, and availability of breakfast received positive mentions.
Value for Money
8.41
Guests felt that the overall offerings are worth the price, despite minor location drawbacks.
Food and Beverage
8.96
The breakfast and overall food offerings were frequently highlighted positively.
Overall Experience
8.43
Overall, guests reported a pleasant stay with some minor issues noted, aligning well with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 11:31

Property Description

Indulge in Luxury Amenities
Experience ultimate relaxation at Castello Prime Suites with an indoor swimming pool, sauna, and a spa with a hot tub.

Modern Comforts
Unwind in air-conditioned suites offering free WiFi, kitchenette, flat-screen TV, and a private bathroom with premium amenities.

Convenient Location
Located just 1.1 km from St. George's Castle, explore Lisbon with ease. Don't miss out on the buffet breakfast and nearby attractions like Miradouro da Senhora do Monte and Rossio.

Book now to elevate your stay at Castello Prime Suites!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 8 and older are allowed.
    Children from 8 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2568 reviews
Cleanliness: 7.96
Service: 8.93
Location: 8.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 8.43
C
Christine • couple • de
7
Hotel ok aber Lage Straße muss einladend sein.
Pros:

Der Ausblick von der Terrasse

Cons:

Die Umgebung - der schlechte Weg zur Unterkunft. Verschmutzt. Kleidung auf der Straße verteilt.

2026-05-30 • via Nuitee
E
Evelyn • couple • gb
9
Great location, lovely apartment
Pros:

Great accommodation in old town, lovely help yourself breakfast. Very comfortable, well equipped apartment. Lovely staff and great that iced water and paste de nata were available at all times in reception area. The view from the reception over the old town is exceptional.

Cons:

There was a long flight of steps to get to the apartment, with only access by foot, however, this is Lisbon old town and I think it would be difficult to find accommodation that did not involve steps! Some of the apartments were accessed via quite a steep spiral staircase.

2026-05-29 • via Nuitee
S
Sandra • family_with_children • ch
8
2026-05-29 • via Nuitee
G
Gameiro • solo_traveller • be
1
Pros:

Rien ça n existait l pas l adresse. Exuez moi je me suis trompé d adresse. Le premier était escroquerie
Le 2ème c'est ai moyen. Voilà ça m'a gâché mes vacances. So sorry.

Cons:

Catastrophe.

2026-05-29 • via Nuitee
M
Maren-Sophie • solo_traveller • de
10
Pros:

Super schöne Unterkunft mit fantastischem Blick. Sehr nettes und hilfreiches Personal. Bei der Anreise die vielen Stufen beachten, besonders wenn man mit den öffentlichen Verkehrsmitteln anreist.

2026-05-29 • via Nuitee
B
Benjamin • extended_group • gb
8
2026-05-28 • via Nuitee
C
Ciara • couple • ie
10
Pros:

The rooms are very spacious with stunning views. The reception area is very welcoming and a perfect spot to relax with a drink. The hot tub and sauna are a nice addition, especially after walking up and down hills and steps all day.

Cons:

Not the fault of the property but the only way to access the street is either up or down a lot of steps

2026-05-28 • via Nuitee
C
Christophe • couple • fr
9
Parfait
2026-05-28 • via Nuitee
R
ROCIO • couple • es
9
Muy bien!!
Pros:

El personal muy amable! La habitación limpia y amplia!
La terraza del hotel con muy buenas vistas!
La ubicación, cerca del centro!

Cons:

Por poner un pero, el barrio a veces no parecía muy seguro.

2026-05-28 • via Nuitee
A
aquilina • solo_traveller • mt
8
Pros:

The food and the room was very good and there is nothing to complain about.

Cons:

First the hotel is in an area that when you arrive especially in the darkness it is very hard to find. Secondly in order to find it you have to go up 70 steps which these are not mentioned in booking.com. This hotel is not a family friendly especially if you have children in buggies. Not even not friendly with people who have walking disability or in wheelchairs. Something which is neither mentioned on booking. com is that the hotel has no lifts whatsoever. Infact I am posting pictures of the 70 stairs you have to go up and down every day.

2026-05-27 • via Nuitee
F
Flavia • couple • ch
9
Ein rundum schöner Aufenthalt mit traumhafter Aussicht, gutem Angebot und nur leichten Einschränkung
Pros:

Die Aussicht war wirklich wunderschön, besonders am Abend. In der Küche konnte man rund um die Uhr Kaffee, Tee und Wasser holen – das haben wir so bisher selten erlebt. Tagsüber gab es die berühmten Pastéis de Nata, die richtig gut geschmeckt haben.

Das Frühstück war eher klein, aber völlig ausreichend. Es gab eine gute Auswahl mit Fleisch, Käse, Joghurt, Müsli, Eiern sowie Obst und Gemüse. Dazu kamen Säfte, Milch und pflanzliche Alternativen sowie portugiesisches Süssgebäck.

Den Spa-Bereich konnte man pro Raum kostenlos reservieren, was perfekt war, um den Abend entspannt ausklingen zu lassen.

Metro und die Station der Tram 28 sind ganz in der Nähe, genauso ein Supermarkt – praktisch, wenn man im Zimmer etwas kochen möchte.

Insgesamt absolut zu empfehlen für einen Aufenthalt in Lissabon.

Cons:

Das Castello liegt am Hang, was natürlich für die Aussicht hervorragend ist. Allerdings sind mehrere Treppen nötig, um zum Hotel zu gelangen. Für ältere Personen ist das möglicherweise nicht ideal, wobei dies auch in der Beschreibung transparent angegeben ist und es auch in den anderen Bewerbungen erwähnt wird.

2026-05-27 • via Nuitee
A
ana maria • family_with_children • es
9
Espectaculares vistas, ambiente tranquil y acogedor
Pros:

La recepción tal como en la foto, muy bonita, la chica que nos atendio simpática y eficiente, la habitación àmplia y limpia, huele muy bien, el desayuno de calidad. la ubicacions buena, muchas escaleras. muy buena estancia

Cons:

En el spa no funcionava la sauna y la piscina tenia tanto cloro que era impossible de estar

2026-05-26 • via Nuitee
S
Senn • solo_traveller • at
8
2026-05-25 • via Nuitee
W
Wendy • couple • us
9
Highly recommended
Pros:

Oversized rooms with kitchenette. Great shower, comfortable bed, fabulous view from balcony, delicious breakfast, welcome drink with pastries

Cons:

You can't get there by car. We had to lug our bags up 77 steps to get to the alley where the property is located.

2026-05-24 • via Nuitee
L
Lydie • solo_traveller • fr
9
Pros:

Nous avons apprécié l'accueil, le service, le personnel au top.
L' hôtel est très bien situé et proche des points d'intérêt et des transports. La terrasse offre un beau point de vue, parfait pour se poser après une bonne journée de visites 🙂
Le jacuzzi est le petit plus dommage que le sauna était hors service.

Cons:

Le petit-déjeuner est assez basique, mais reste satisfaisant. Cela dit, un buffet un peu plus riche et varié serait un vrai plus

2026-05-24 • via Nuitee
E
Elfriede • solo_traveller • at
9
Pros:

Sehr freundliches Personal, sehr zuvorkommend. Jacuzzi kann man für sich alleine buchen, top Privatsphäre.

Cons:

Es gibt keinen Lift. Der Holzboden knarrt und man hört die Nachbarn. Das ist das einzige Manko.

2026-05-23 • via Nuitee
L
Laura • family_with_children • us
10
Loved this place
Pros:

Beautiful

Cons:

The 100 steps you must climb to get there

2026-05-23 • via Nuitee
M
Marina • solo_traveller • de
9
Pros:

Sehr gutes Preis Leistungsverhältnis
24h Kaffee und Wasser erhältlich
Frühstück bei der Ankunft am frühen Morgen bereits bekommen.

2026-05-23 • via Nuitee
F
Frederick • solo_traveller • ca
7
Beware of the slamming door if in apartment 2
Pros:

Location, free breakfast, comfortable bed, big room

Cons:

The bedroom walls were right next to the lobby and lobby door, which was slammed (didn't have a stopper or anything) MULTIPLE times a night. We stayed for 4 nights and got awakened at all times of the night EVERY NIGHT (2aM, 4AM) by the slamming door right next to our heads. I'm sure the hotel is better if you have a different room, but apartment 2 made us have a very sleep deprived stay in Lisbon.

2026-05-22 • via Nuitee
E
Eve • solo_traveller • fr
9
Pros:

Le personnel est charmant

2026-05-22 • via Nuitee