Casa Del Mar

הצוות של המלון פשוט מדהים, שירותי, עוזר בכל דבר, במיוחד ג׳ימי שאחראי על הקבלה מדי ערב ועד הלילה, נתן הרגשה מעולה, שדואגים לך במלון, זה שווה הכל. גם שירות ההסעות היו מקסימים. ובכלל השירות יוצא דופן.

Posizione meravigliosa

Very good location and great service

Emplacement idéal, personnel au petit soin et chambre magnifique

Location, Staff, food… everything

מקום מקסים, יפה ומעוצב נפלא

The service was exceptional. However, the property is old and tired. The rooms were musty smelling and humid. Our AC was weak and we were told that, because the building is older, that the AC units do get a bit overwhelmed so we had to use a fan for the whole stay. The carpets and mattresses and pillows were old. The pool view and pool deck was a highlight for us, but the service and upkeep of the pool were neglected, towels and garbage sitting there for hours. It was definitely not what it appears to be online. Would not recommend for a stay. The rooms need a reno desperately.

מלון טוב מאוד וצוות מושלם!
ללא ספק שבזכות ג׳ימי מדלפק הקבלה וחורחה ממסעדת טרסה אנחנו נחזור למלון הזה.

Location and ambiance

Elegáns,pihenést szolgáló környezet.Szemelyre szabott figyelmet tanúsitó,diszkrét és segítőkész személyzet.

Great location, right on the beach. Staff were extremely friendly and helpful.

This was by far the worst experience I have ever had at a hotel. My wife and I were attending a concert at the Intuit Dome in Inglewood so we booked the hotel through American Express Fine Hotels, that provides many amenities including early check in when available. When I booked the hotel in early June I sent a message to the hotel that we were planning to be arriving around 2pm and were having an early dinner to attend the concert. Hotel responded that they would accommodate, if possible but check in was 4pm. Upon arrival on July 17th, a room was not ready, but that was ok. We decided to grab a quick light lunch at the hotel restaurant. Around 3:20 we returned to the front desk to see if our room was ready because we needed to freshen up and drive to meet with family and friends about 45 min away. We were advised again the room wasn’t ready, I asked if they had a hospitality room so we could freshen up in. I was told no, but I could use the public restroom around the corner. My comment to the front desk was ‘you expect us to freshen up and change in your public restroom like a vagrant!’. Immediately I asked to speak to the manager, because at $1,300 a night, I expected much more from the customer service. The gal at the front desk whisper to the manager, who never acknowledged me and then walked away. Zero customer service. I then sat down near the front desk in the lobby fuming contemplating on what we could possibly do. After my wife got involved at about 3:40pm a room was finally available. 20 minutes before standard check in! The manager did call the room, but at 3:50PM we were now late to getting to our early dinner and didn’t have time to discuss, but only express our dismay.

This is not the end, when we returned from the concert after 11pm, we went to crawl into bed only to find out there was no top sheet, just the comforter throw on the bed. Immediately I called the Front Desk and they did bring sheets to the room but now close to midnight we had to make our own bed! Remember this is $1,300 a night and we are more making our own bed at midnight due to the carelessness of the housekeeping.

While waiting for the sheets, I went to grab the complimentary water aluminum container near the bedside, when I went to open it, I noticed the cap wasn’t sealed and so I took it completely off and poured the contents down the sink. The content was not water, but something light pink in color that was not water.

This place is utterly disgusting, do not stay here ever! I have notified American Express to have this place removed from their Fine Hotels!

If you do decide to stay here be forewarned that cleanliness of your bedding and water are in jeopardy and a the managers level they just don’t care!

I would give this place a zero if I could!!

Beautiful building, great staff, comfortable clean room. Will stay again.