DoubleTree by Hilton Hartford - Bradley Airport

We stayed one night for a birthday party. We were not going to make it before late check in so we called to check in over the phone. The gentlemen was accommodating and friendly. The room was fairly clean. However we did fine a left over lottery ticket from June 2024 left in the room and some mold in the shower. However. It was comfortable for an over night stay.

Nicely renovated hotel.

We didn’t get a king bed but two small beds

Room A/C inop; front desk wasn't able to assist at 2am.

Felt like I was in a car lot

Great experience, friendly staff!

The front desk team, and the food service team for dinner were amazing! So appreciative for their kindness and willingness to be amazing.

It was very quiet! But When we entered our room it was very humid and warm. I turned it down to the lowest temperature on cool but it kept blowing warm air. The temperature stayed at 78 all night. There was a bad smell of sweat in the bathroom that we could not tell where it was coming from. Also, the sheets on my bed did not look clean, I noticed some yellow spots.

Bathroom had one towel, empty shampoo and body wash & writing on the mirror. They blocked out rooms for a softball tournament, wedding and hockey tournament in the same weekend so everything was crowded, staff were over worked, ice makers were always empty etc.

Nice

When I arrived in my room, I found that the maid had not removed the takeout from the refrigerator of the last guest. Also, the toilet seat was very loose, and someone could easily fallen on the floor. I was hungry so I went down to the front desk and let them know, then i had dinner in the hotel restaurant. When I went back to my room about 45 min later, everything was taken care of. Great service.

Great hotel

Clean

Room was not clean upon my check-in. They ended up checking someone else in my room so I had to wait another 25 minutes for them to get me a new room. Staff was complaining about being tired and ready to go home in front of customers which was unprofessional.

Heavily disappointed in the breakfast. Was the typical fair you’d find at any other hotel but we were unaware it was ~$20 per person until after we had food on our plates as no staff were in sight and postage of said information was lacking.

Very clean, friendly. Would stay here again

Hotel is very nice and recently remodeled. Are around it is so so

When we arrived, we had to ask for new sheets because the sheets were dirty. Upon check out, were rushed out of our room before 12pm. Maintenance constantly knocked at our door at 8am, 9am and 10am when check out was at 12pm. I feel very slighted by this hotel.

Buzzing sound in the room all day and night.

buzzing sound in the room all day and night