DoubleTree by Hilton Hartford - Bradley Airport

Hotels
•
Hilton Worldwide
7.8 (197 reviews)
16 Ella T. Grasso Turnpike, Windsor Locks, Connecticut, 06096 , Windsor Locks , US
1-860-627-5171

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Facilities

Elevator
Fitness facilities
Free airport transportation
ATM/banking
Conference space
Golfing nearby
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Friendly, accommodating front desk and excellent dinner/food-service staff
Recently renovated hotel and generally quiet
Airport shuttle praised
Good service recovery when issues were reported
Cons:
Multiple cleanliness problems (dirty sheets, leftover items, mold)
Room problems: A/C failures, buzzing noise, weak water pressure, loose fixtures
Overpriced or poorly communicated breakfast charges
Amenities and staff strained during busy event weekends (empty ice machines, crowded)

Categories

Cleanliness
5.4
Multiple guests reported cleanliness issues: dirty sheets with spots, leftover items (lottery ticket, takeout) in rooms, mold in shower and overall rooms not cleaned on check-in.
Service
9.2
Generally praised — several mentions of accommodating, friendly front desk and excellent dinner/food-service staff; isolated lapses reported (unhelpful at 2am, staff complaining on shift).
Location
8.3
Mixed mentions: some guests described the surroundings as 'so so' or like a car lot, but no major location failures and location is convenient for events/airport access.
Room Quality
5.8
Repeated room issues: A/C not cooling or inoperative, persistent humidity and bad smells, buzzing noise, weak shower pressure, loose toilet seat and incorrect bed assignments.
Amenities
8.5
Amenities are present (including a highly praised airport shuttle) but were strained during busy events (empty ice machines, overbooked facilities); generally functional when staffed.
Value for Money
8.6
Several guests felt value was reduced by unexpected charges (notably pricey breakfast with poor signage), but the recently renovated property and good service for many guests supports a positive value perception overall.
Food and Beverage
8
Food service staff received strong praise for dinner service; breakfast disappointed some guests due to quality and unclear/expensive pricing policy.
Overall Experience
8.6
Overall mixed but leaning positive: many guests noted friendly staff, recent renovations and quiet stays, while cleanliness and some room quality issues tempered experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Recreational Amenities
Indulge in the indoor pool and 24-hour fitness center for a rejuvenating stay.

Dining and Services
Savor delectable meals at Shade Bar and Grill and enjoy room service at your convenience.

Event Spaces and Transportation
Take advantage of the 4000 square feet of conference space and complimentary airport shuttle service for your events.

Book your stay at DoubleTree by Hilton Hartford - Bradley Airport for a luxurious experience near the airport.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.8
Based on 197 reviews
Cleanliness: 5.4
Service: 9.2
Location: 8.3
Room Quality: 5.8
Amenities: 8.5
Value for Money: 8.6
Food and Beverage: 8
Overall Experience: 8.6
K
Karen
8
Overnight
Pros:

We stayed one night for a birthday party. We were not going to make it before late check in so we called to check in over the phone. The gentlemen was accommodating and friendly. The room was fairly clean. However we did fine a left over lottery ticket from June 2024 left in the room and some mold in the shower. However. It was comfortable for an over night stay.

2025-10-11 • via Nuitee
L
Lisa
10
Pros:

Nicely renovated hotel.

2025-10-08 • via Nuitee
D
DAVID
4
Pros:

We didn’t get a king bed but two small beds

2025-10-06 • via Nuitee
C
Christopher
4
Pros:

Room A/C inop; front desk wasn't able to assist at 2am.

2025-10-06 • via Nuitee
J
Janel • family
8
Pros:

Felt like I was in a car lot

2025-10-05 • via Nuitee
D
Desiree
10
Pros:

Great experience, friendly staff!

2025-10-04 • via Nuitee
M
Michael
10
Pros:

The front desk team, and the food service team for dinner were amazing! So appreciative for their kindness and willingness to be amazing.

2025-10-02 • via Nuitee
G
Gabriella • family
6
Pros:

It was very quiet! But When we entered our room it was very humid and warm. I turned it down to the lowest temperature on cool but it kept blowing warm air. The temperature stayed at 78 all night. There was a bad smell of sweat in the bathroom that we could not tell where it was coming from. Also, the sheets on my bed did not look clean, I noticed some yellow spots.

2025-09-27 • via Nuitee
E
Elizabeth • family
4
Pros:

Bathroom had one towel, empty shampoo and body wash & writing on the mirror. They blocked out rooms for a softball tournament, wedding and hockey tournament in the same weekend so everything was crowded, staff were over worked, ice makers were always empty etc.

2025-09-26 • via Nuitee
A
Alex • friends
8
Pros:

Nice

2025-09-25 • via Nuitee
T
Timothy
8
A couple minor issues but overall an A.
Pros:

When I arrived in my room, I found that the maid had not removed the takeout from the refrigerator of the last guest. Also, the toilet seat was very loose, and someone could easily fallen on the floor. I was hungry so I went down to the front desk and let them know, then i had dinner in the hotel restaurant. When I went back to my room about 45 min later, everything was taken care of. Great service.

2025-09-23 • via Nuitee
J
Jonathan
10
Pros:

Great hotel

2025-09-22 • via Nuitee
A
Antonieta • partner
6
Pros:

Room was not clean upon my check-in. They ended up checking someone else in my room so I had to wait another 25 minutes for them to get me a new room. Staff was complaining about being tired and ready to go home in front of customers which was unprofessional.

2025-09-21 • via Nuitee
S
Shelby • partner
4
Pros:

Heavily disappointed in the breakfast. Was the typical fair you’d find at any other hotel but we were unaware it was ~$20 per person until after we had food on our plates as no staff were in sight and postage of said information was lacking.

2025-09-21 • via Nuitee
P
Phillip Lynn
10
Pros:

Clean

2025-09-21 • via Nuitee
J
Jackeline • family
10
Pros:

Very clean, friendly. Would stay here again

2025-09-20 • via Nuitee
R
Robert
10
Pros:

Hotel is very nice and recently remodeled. Are around it is so so

2025-09-20 • via Nuitee
A
Aubrey • partner
2
Pros:

When we arrived, we had to ask for new sheets because the sheets were dirty. Upon check out, were rushed out of our room before 12pm. Maintenance constantly knocked at our door at 8am, 9am and 10am when check out was at 12pm. I feel very slighted by this hotel.

2025-09-19 • via Nuitee
G
Gary
6
Buzzing sound in the room
Pros:

buzzing sound in the room all day and night

2025-09-19 • via Nuitee
G
Gary
6
Poor shower water pressure
Pros:

Shower has pitifully weak water pressure. Seems Hotels.com does not get the rooms that are in the best overall working condition. Or, Double Tree at BDL (Hartford) is in financial trouble.

Airport Shuttle service is supreme.

2025-09-19 • via Nuitee