Best Western Louisville East Inn & Suites

Hotels
•
Best Western
7.7 (797 reviews)
9802 Bunsen Way , Louisville , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast variety
Cons:
Cleanliness issues
Uncomfortable room conditions
Need for renovations

Categories

Cleanliness
6.03
Several reviews indicated issues with cleanliness, including smells and dirt in the rooms.
Service
9.5
Multiple guests praised the friendliness and helpfulness of the staff.
Location
9.04
Guests mentioned the good location in relation to nearby attractions.
Room Quality
6.49
Reviews indicated a need for upgrades and maintenance in room conditions.
Amenities
7.52
Some amenities were adequate, but several comments mentioned the need for updates.
Value for Money
7.98
Some guests found the hotel to be good value for the price, despite some drawbacks.
Food and Beverage
7.03
Breakfast options received mixed reviews, with some guests reporting cold food.
Overall Experience
8
Overall sentiments are mixed, with friendly service and good location noted but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:37

Property Description

Convenient Location
Located just 22.5 km from Churchill Downs and 19 km from downtown Louisville, Best Western Louisville East Inn & Suites offers easy access to major attractions.

Comfortable Accommodations
Each room features cable TV, work desk, and complimentary toiletries. Some rooms even come with a convenient sofa bed for extra comfort.

Fantastic Amenities
Enjoy free WiFi, an indoor heated pool, fitness centre, hot tub, and a business centre. Start your day with a delicious continental breakfast with hot items included.

Ready to experience a comfortable stay with great amenities? Book your stay at Best Western Louisville East Inn & Suites now!

Important information:

Guests must be 21 years of age or older to check-in.

Please note that listed room occupancies are absolute maximum number of people allowed per room. Additional guests above the maximum room occupancy are not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 797 reviews
Cleanliness: 6.03
Service: 9.5
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 7.03
Overall Experience: 8
R
R3264XAmelissaa • Couples • Harrisburg, Pennsylvania
10
Great room
Pros:

We loved th location and our room was spacious. The breakfast had alot of choices.

2026-06-15 • via Tripadvisor
5
541suzannea • Family
10
Friendly Staff and Well-maintained Facilities
Pros:

The staff at Best Western Louisville East are very kind and professional. Every interaction was helpful, warm and friendly. I left an expensive item on the check-in desk and the person there called and texted until we connected. The rooms were spacious and clean and well equipped with amenities one might forget. The location is quiet and the grounds are well maintained. The breakfast was well stocked and included both hot and cold options. The cost was very reasonable as well.

2026-06-03 • via Tripadvisor
F
Fides • extended_group • us
10
Pros:

Everything

2026-06-02 • via Nuitee
W
william • family_with_children • us
8
2026-06-02 • via Nuitee
D
Destination788376 • Couples • Lighthouse Point, Broward County, Florida
10
Why go anywhere that you don’t feel like family!
Pros:

Lindsey, Eric and the entire team at this hotel have been working with us for many years to make an incredible and comfortable Derby experience. We bring a group of 20 or more year after year and they raise the bar on themselves every year. The value for the cost, especially during Derby season is hard to beat. It feels like we are visiting family. We’ll be back team, but the world needs to know how special you are.

2026-05-20 • via Tripadvisor
D
David • solo_traveller • us
7
Pros:

Rooms where very clean, and rooms where great.

Cons:

Several occasions there was Noone occuping the front desk. When I arrived to check in I waited 15 mins til someone should up. No sign or message saying they would be right back. That was not the only time I noticed it.
No juice choices for breakfast. Only water or milk, and I think the milk was for the cereal.

2026-05-18 • via Nuitee
J
jerrytJ7806BL • Business
10
Friendly staff, clean rooms
Pros:

Great hotel. Staff was very friendly. Room was very clean and bed was very comfortable due to my sciatica. Breakfast was AMAZING!!! The heated salt water pool was to die for! I would stay here again. 10/10

2026-05-15 • via Tripadvisor
H
Heather • family_with_children • us
1
Terrible will not stay here again
Pros:

Close to town

Cons:

The rooms looked absolutely nothing like the pictures. The entire building was dirty and run down!

2026-05-09 • via Nuitee
M
Molly • couple • us
8
Pros:

The beds are comfortable and the staff were good and helpful!

2026-05-07 • via Nuitee
C
Carol • extended_group • us
8
2026-05-05 • via Nuitee
R
Rudy • solo_traveller • us
5
It was a comfortable room.
Pros:

The room was clean and comfortable.

Cons:

The second floor hallway had a most wretched smell and was very unpleasant.

2026-05-01 • via Nuitee
5
566leanderh • Business
10
The Perfect Host
Pros:

Erik, has always been an excellent front desk host to not only my, but to ll my co-workers at Greyhound that cones to the Best Western Plus Louisville.

Mr. L. Hughes-Clark, Greyhound Driver, 04/26/2026

2026-04-28 • via Tripadvisor
K
Keisha • solo_traveller • us
10
2026-04-27 • via Nuitee
K
Kristy • family_with_children • us
10
2026-04-26 • via Nuitee
T
Tejas • solo_traveller • in
6
Pros:

Location was good. Staff friendly

Cons:

Upkeep,breakfast area not well staffed. Bed mattress quality not very good.

2026-04-25 • via Nuitee
T
Tejas • solo_traveller • in
5
2026-04-25 • via Nuitee
C
Cooper • solo_traveller • us
8
Overall solid experience. Will return.
Pros:

Tv
Breakfast
Room size
Ice
Seems nice throughout
No issues

2026-04-20 • via Nuitee
B
Brittany • family_with_children • us
10
2026-04-20 • via Nuitee
3
30dcbcd0359e70c6f766c7182526f4b6 • solo_traveller • us
6
2026-04-18 • via Nuitee
C
Cruiser30910262792 • Family
10
Would stay again
Pros:

Clean ,friendly front desk, breakfast was very good. Would stay here again

2026-04-11 • via Tripadvisor