The Inn at Penn, A Hilton Hotel

Hotels
•
Hilton Hotels & Resorts
8.4 (348 reviews)
3600 Sansom Street , Philadelphia , US
+1 215-222-0200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location (near Penn, hospital)
Friendly and attentive staff (multiple mentions, including Victoria)
Comfortable, high-quality rooms and beds in many cases
Clean, high-quality rooms reported by several guests
Cons:
Persistent dust and cleanliness issues (construction-related)
Housekeeping entering with Do Not Disturb / throwing away personal items
Refurbished rooms described as dirty/shoddy by some guests
High additional costs: parking valet, expensive breakfast/retail items
Security deposit/refund handling problems for at least one guest

Categories

Cleanliness
6
Multiple reviews mention persistent dust (likely from ongoing construction), reports of dirty refurbished rooms and instances where housekeeping entered despite Do Not Disturb — cleanliness is a notable weak point.
Service
10
Staff repeatedly praised (specific mention of Victoria and generally 'super friendly and helpful' staff). Service is a clear strength despite operational issues like deposit follow-up.
Location
10
Repeatedly described as very central and excellent (next to Penn, close to hospital) — location is consistently a major positive.
Room Quality
9
Mixed reports: many describe clean, high-quality and comfortable rooms/beds, but refurbished rooms were called dirty and shoddy in some reviews. Overall room quality leans positive with some variability.
Amenities
8.5
Some amenity issues noted (no in-room safes after refurb, high valet parking fees, overpriced shop items, very cold AC in some cases), but property offers standard hotel amenities and central convenience.
Value for Money
6.5
Several complaints about being overpriced: high room cost, expensive parking, breakfast not included or priced high, and at least one unresolved security deposit issue — value is a clear concern.
Food and Beverage
8
Limited direct praise; main mentions are that breakfast was expensive or not included and retail F&B prices were high. No widespread praise or major failings beyond cost concerns.
Overall Experience
9.2
Overall stays are positive due to excellent location and very helpful staff, but construction, cleanliness and value issues temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Accommodation
Experience comfort and style at The Inn at Penn, A Hilton Hotel, just steps away from the University of Pennsylvania. Each room offers modern amenities like a flat-screen TV and plush bathrobes for a relaxing stay.

Convenient Facilities
Enjoy the convenience of a 24-hour front desk, fitness center, and on-site restaurant at The Inn at Penn. With meeting facilities and on-site shops, everything you need is right at your fingertips.

Prime Location
Situated in the heart of Philadelphia, our hotel is near iconic landmarks such as the Liberty Bell and Philadelphia Museum of Art. Explore the city easily with the railway station just a short distance away.

Book your stay at The Inn at Penn, A Hilton Hotel for a memorable and seamless experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 348 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 9
Amenities: 8.5
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 9.2
E
Ezra • extended_group • br
7
Equipe fantástica inclusive a Victoria da recepção que sempre me atende com um nível excelência
Pros:

Sim tamanho ideal

Cons:

Entendo que precisa ter uma melhor limpeza com atenção próxima as cortinas e janela pois para uma pessoa alérgica foi muito difícil

2026-10-30 • via Nuitee
T
Terri • couple • us
6
Wouldn’t stay here, except for the location.
Pros:

The location next to Penn is great!

Cons:

The refurbished rooms are awful - dirty, shoddy construction and no in-room safes now? Housekeeping ignores do not disturb signs and enters room to tidy up/ throw away needed items. The hot water pressure at this property continues to be an ongoing problem.

2026-10-24 • via Nuitee
K
Kristina • couple • us
10
Very nice
Pros:

Very close to the hospital

Cons:

Everything was great

2026-10-20 • via Nuitee
D
D. Engel • extended_group • us
10
Pros:

Very central, great hotel! Clean and high quality rooms.

2026-10-19 • via Nuitee
N
Naif • family_with_children • sa
9
2026-09-15 • via Nuitee
M
Manoela • couple • br
9
Confortável e com equipe muita prestativa
Pros:

Localização e conforto do quarto

Cons:

Não tenho nenhum ponto negativo, mas achei o custo alto

2026-09-12 • via Nuitee
N
Nana Adu • couple • gb
8
I paid with my international card. The hotel put on a hold and informed me this will be released between 5 to 10 busines
Pros:

Property was central

2026-09-09 • via Nuitee
E
Ezra • extended_group • br
8
Funcionários da recalcao ótimos especial atenção Victoria .
Pros:

Bom espaço

Cons:

Andar estava em obra e muito cheiro de obra e pouca janela

2026-08-27 • via Nuitee
M
Mutlu • couple • tr
7
I am sure the facilities will be better once the construction has finished
Pros:

The location was good. The rooms were spacey. The staff were friendly.

Cons:

There was continuous dust in the room. The dust was everywhere. That might be due to ongoing construction. Also there was dust on the floor that hasn’t been vacuumed for sometime.

2026-08-26 • via Nuitee
H
Hazel • couple • hk
7
2026-08-24 • via Nuitee
T
Teresa • solo_traveller • us
10
Pros:

Attended an event here and was fortunate enough to stay in the hotel how are you doing. The staff was super friendly and helpful to any of your needs.

Cons:

They had the AC so high I had to keep going outside to defrost 😆 I. Sure that is just me though.

2026-08-06 • via Nuitee
A
Anubhav • solo_traveller • gb
10
2026-08-02 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-07-23 • via Nuitee
B
Beth • couple • us
9
2026-07-19 • via Nuitee
G
Guido • solo_traveller • us
4
Way overpriced.
Pros:

Nice location, clean hotel.

Cons:

Breakfast was not included, despite a very expensive stay in a smallish small. Also the charge for the parking vallet was ridiculously high (>$60 for one night) and the store sold S. Pellegrino water bottles at $8 a piece, kind of absurd. The hotel is nice and has a good location, but the quality price ratio is bad.

2026-07-15 • via Nuitee
N
Nikoleta • couple • bg
10
2026-07-15 • via Nuitee
T
Tiffany • solo_traveller • us
10
Pros:

The hotel and staff were very nice! The room was very nice and staff were very accommodating.

Cons:

I have no complaints

2026-07-13 • via Nuitee
J
Jelena • solo_traveller • za
10
2026-07-07 • via Nuitee
M
Maryam Yaya • solo_traveller • ng
3
Inn at Penn, please see to it that my money is refunded asap.
Pros:

Location was great

Cons:

They took $250 as a security deposit and have failed to return it several weeks after I checked out. Absolutely no damage whatsoever to the property. My money is stuck in some bureaucratic limbo and the hotel is not doing enough to ensure that I get my money back. I am not happy at all.

2026-07-05 • via Nuitee
A
Amuh • solo_traveller • us
9
2026-06-29 • via Nuitee