The Inn at Penn, A Hilton Hotel

Hotels
•
Hilton Hotels & Resorts
9 (481 reviews)
3600 Sansom Street , Philadelphia , us
+1 215-222-0200

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Noisy lobby

Categories

Cleanliness
7.89
Several reviews mention issues such as filthy rooms and dirty towels.
Service
9.86
Positive mentions of friendly and helpful staff throughout several reviews.
Location
9.9
The location is frequently praised, especially for convenience to nearby attractions.
Room Quality
8.35
Some complaints about outdated facilities and small beds, but also mentions of comfort.
Amenities
8.88
Amenities are acceptable but some improvements needed as noted by guests.
Value for Money
9.34
Guests feel the hotel is expensive but worth it based on location and services.
Food and Beverage
7.89
Some negative feedback about missed items during breakfast and general dining experience.
Overall Experience
9.86
Overall a good impression from guests despite some issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:48

Property Description

Luxurious Accommodation
Experience comfort and style at The Inn at Penn, A Hilton Hotel, just steps away from the University of Pennsylvania. Each room offers modern amenities like a flat-screen TV and plush bathrobes for a relaxing stay.

Convenient Facilities
Enjoy the convenience of a 24-hour front desk, fitness center, and on-site restaurant at The Inn at Penn. With meeting facilities and on-site shops, everything you need is right at your fingertips.

Prime Location
Situated in the heart of Philadelphia, our hotel is near iconic landmarks such as the Liberty Bell and Philadelphia Museum of Art. Explore the city easily with the railway station just a short distance away.

Book your stay at The Inn at Penn, A Hilton Hotel for a memorable and seamless experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 58.80 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 481 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 7.89
Overall Experience: 9.86
A
Anthony • solo_traveller • us
10
2026-07-23 • via Nuitee
B
Beth • couple • us
9
2026-07-19 • via Nuitee
N
Nikoleta • couple • bg
10
2026-07-15 • via Nuitee
G
Guido • solo_traveller • us
4
Way overpriced.
Pros:

Nice location, clean hotel.

Cons:

Breakfast was not included, despite a very expensive stay in a smallish small. Also the charge for the parking vallet was ridiculously high (>$60 for one night) and the store sold S. Pellegrino water bottles at $8 a piece, kind of absurd. The hotel is nice and has a good location, but the quality price ratio is bad.

2026-07-15 • via Nuitee
T
Tiffany • solo_traveller • us
10
Pros:

The hotel and staff were very nice! The room was very nice and staff were very accommodating.

Cons:

I have no complaints

2026-07-13 • via Nuitee
J
Jelena • solo_traveller • za
10
2026-07-07 • via Nuitee
M
Maryam Yaya • solo_traveller • ng
3
Inn at Penn, please see to it that my money is refunded asap.
Pros:

Location was great

Cons:

They took $250 as a security deposit and have failed to return it several weeks after I checked out. Absolutely no damage whatsoever to the property. My money is stuck in some bureaucratic limbo and the hotel is not doing enough to ensure that I get my money back. I am not happy at all.

2026-07-05 • via Nuitee
A
Amuh • solo_traveller • us
9
2026-06-29 • via Nuitee
F
Filipe • family_with_children • br
7
2026-06-25 • via Nuitee
R
Renee • solo_traveller • us
8
2026-06-19 • via Nuitee
Z
ZC • family_with_children • us
5
Uninspiring and overall meh
2026-05-29 • via Nuitee
D
Dustin • extended_group • us
10
2026-05-18 • via Nuitee
S
Steve • solo_traveller • us
7
2026-05-15 • via Nuitee
T
Terri • solo_traveller • us
8
Nice rooms but service is not okay.
Pros:

Location! Proximity to UPenn is amazing, and beds are super comfortable. The lighting in the room in bathroom is not great, but ok if it’s a sunny day in Philly.

Cons:

Housekeeping is a real miss here. I brought some of my own coffee and personal items (tissues), and housekeeping threw them away - I had a privacy sign on the door and ONLY asked for towels and tea bags hung in a bag on my door. Entering the room was not okay. I had to ask for water multiple times, robes (normally supplied), and tea bags (normally supplied). The hotel is under construction, but there was no messaging about that during my booking.

2026-05-10 • via Nuitee
A
Angel • family_with_children • us
10
Pros:

Staff was great- location was great.

Cons:

Breakfast was way too expensive.

2026-05-09 • via Nuitee
K
Kara • family_with_children • us
10
2026-04-30 • via Nuitee
O
Oliver • couple • se
5
Pros:

Läget

Cons:

Dammigt

2026-04-20 • via Nuitee
A
Aman • couple • us
10
Excellent stay
Pros:

Close proximity to UPenn

Cons:

N/A

2026-04-15 • via Nuitee
A
Andrea • family_with_children • it
6
Cons:

Lavori edili alle 7.30 ci hanno svegliato ogni mattina
Aria condizionata non funzionava
Luce rotta in camera

2026-04-15 • via Nuitee
L
laura • family_with_children • us
10
2026-04-13 • via Nuitee