Palette Georgetown Formerly WoW Hotel

Hotels
•
OYO Rooms
6.8 (1490 reviews)
406 Jalan Penang , George Town , my

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Child-friendly
Spacious rooms
Cons:
Cleanliness issues
Poor service
Room problems

Categories

Cleanliness
5.05
Multiple mentions of unclean rooms and poor bathroom conditions.
Service
8.05
Service issues noted but generally acceptable for a hotel of this tier.
Location
9.05
Strategic location praised by multiple reviewers.
Room Quality
5.55
Cancellation issues and room faults noted, but previously clean experiences reported.
Amenities
5.55
Mixed reviews regarding amenities; multiple issues reported.
Value for Money
7.55
Value questioned but some positive comments on worthiness.
Food and Beverage
7.05
Limited mentions, but issues with mineral water availability noted.
Overall Experience
6.55
Overall dissatisfaction expressed in several reviews despite some positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:40

Property Description

Luxurious Amenities
Indulge in a relaxing stay with our hot tub and kids' club, ensuring a comfortable experience for guests of all ages.

Convenient Location
Explore top attractions such as Northam Beach and Wonderfood Museum just a stone's throw away from our hotel in the heart of George Town.

Entertainment Options
Unwind with a game of billiards or explore the surroundings with bike hire services, making your stay at WOW Hotel Penang truly unforgettable.

To experience the ultimate in comfort and convenience, book your stay with us now at WOW Hotel Penang in George Town.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Damage deposit (fully refundable) MYR 50Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MYR 35 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MYR 50 per person per night when using an existing bed.
    Adults stay for MYR 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 1490 reviews
Cleanliness: 5.05
Service: 8.05
Location: 9.05
Room Quality: 5.55
Amenities: 5.55
Value for Money: 7.55
Food and Beverage: 7.05
Overall Experience: 6.55
H
ho lee lee • solo_traveller • my
5
Pros:

Evan Good attitude and service😁

Cons:

The toilet was dirty, the window leaked when it rained, and the room was not bright enough😑

2026-05-21 • via Nuitee
D
Diyana Rozhan • couple • my
7
2026-05-11 • via Nuitee
D
Diyana Rozhan • solo_traveller • my
8
2026-05-11 • via Nuitee
D
Diyana Rozhan • couple • my
7
2026-05-11 • via Nuitee
T
Tham • couple • my
1
Pros:

非常差

Cons:

非常的差 不会有第二次住

2026-05-08 • via Nuitee
N
Naiyana • couple • th
5
Pros:

ยังไม่ทานคะ

2026-05-07 • via Nuitee
S
suzela • couple • my
4
Pros:

Smelly

2026-05-04 • via Nuitee
I
Idayu Mukri • solo_traveller • my
2
2026-05-02 • via Nuitee
D
Diyana Rozhan • solo_traveller • my
8
2026-05-01 • via Nuitee
L
Lay • solo_traveller • my
1
Pls Keep More Improve for Your Hotel and your customer service attitude
Pros:

Nothing like ，very bad Experience
It ruined my whole mood

Cons:

Bad Service , Room air-cond wait until 1hour still hot air ,ask the staff 3 time come to check he say take fan for me or change other room but is low grade ..not the same grade...ask for him if low grade then return back the money then is okay lah we stay low grade and he very rude to switch off our phone we didn say finish ...change to other room the air cond cool little bit only still need use fan ..Air conditioner leaking water also 🙄 he tell me the reason is other customer check in early in the evening so the room not hot 🙄🙄what is the reason i check in at night 7:30pm will get hot so funny . ..this is my 1st time stay for hotel need use for fan

2026-04-29 • via Nuitee
H
Hshs • couple • my
2
2026-04-09 • via Nuitee
T
Taarshini • extended_group • my
1
Waste of money.. totally bullshit
Pros:

Nothing.. totally waste

Cons:

This place is not worth for money.. image in booking not similar.. bad customer service. Not clean at all.. I had very bad experience

2026-04-02 • via Nuitee
S
Stephen • extended_group • gb
1
WHAT A DUMP, AVOID UNLESS YOU ARE AN INFLUENCER!
Pros:

Returned deposit with no hassle. Location.

Cons:

WHAT A DUMP, AVOID UNLESS YOU ARE AN INFLUENCER!

First impression was bad with a bucket on the entrance staircase to collect water from a leaky roof. Carpets throughout (including in rooms) were very dirty. We had to chase housekeeping to provide towels and toilet rolls. Many, many excuses given around Chinese new year. We literally had to follow one of the hotel team from empty room to empty room until they found a towel to give us. Decor very bad with paint peeling due to water ingress. Lights in bathroom were covered with plastic bags.

2026-04-01 • via Nuitee
N
Natasha • couple • my
7
2026-03-26 • via Nuitee
M
Mohd Safuan • extended_group • my
6
2026-03-12 • via Nuitee
J
Jorge • solo_traveller • co
8
Pros:

Good

Cons:

Good

2026-03-11 • via Nuitee
T
Tharmendran • extended_group • my
10
2026-03-09 • via Nuitee
L
Leong • couple • my
1
还好
Pros:

地点不错

Cons:

下午的男员工语气不好

2026-02-26 • via Nuitee
F
Faye • couple • my
1
2026-02-12 • via Nuitee
K
khairussyuhada • couple • my
5
Pros:

The bath tub & water pressure so good

Cons:

THE AIRCOND NOT COLD AT ALL (ROOM 508). ITS HARD TO SLEEP AT NIGHT, THE AIRCOND IS FUNCTION BUT NOT COLD AT ALL. FEEL LIKE CRYING WHILE SLEEP BECAUSE VERY HOT. PLEASE DO SOMETHING!!

2026-02-11 • via Nuitee