Hotel Shu

Hotels
7.5 (376 reviews)
Shinjuku-ku, Tomihisa-cho, 16-18 , Tokyo , jp

listing image 1
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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Clean and well-maintained
Cons:
Poor service
Lack of amenities

Categories

Cleanliness
7.25
Some guests mentioned cleanliness positively, but there were complaints about the state of the bedding and overall cleanliness.
Service
6.75
Guests experienced issues with getting keys and minimal staff interaction leading to frustration.
Location
9.25
Multiple reviews highlighted the excellent location close to amenities and attractions.
Room Quality
7.75
Mixed reviews; while some liked the apartment, issues with space and comfort were noted.
Amenities
7.25
Some amenities were appreciated, but several were mentioned as lacking (e.g., hair dryer, drying provisions).
Value for Money
5.75
A few guests commented that the price did not match the quality received.
Food and Beverage
8.25
No specific comments on food services, but general positives about nearby dining options.
Overall Experience
7.75
Overall experiences varied, suggesting a mix of good location and significant service/amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:38

Property Description

Luxurious Accommodation with Private Balconies:
Hotel Shu in Tokyo offers 3-star accommodation with private balconies, providing a touch of luxury and a perfect spot to unwind after a day of exploring the city.

Modern Amenities for Comfort:
Each unit at Hotel Shu is equipped with air conditioning, a fridge, a microwave, and a kettle, ensuring that guests have all they need for a comfortable stay. The private bathrooms come with a hot tub and complimentary toiletries, adding a touch of luxury to your experience.

Convenient Location near Major Attractions:
Situated just minutes away from popular landmarks such as Genkyoji Temple and Tokyo Toy Museum, Hotel Shu offers easy access to the city's attractions. With the bustling city centre only a short distance away, guests can immerse themselves in the vibrant Tokyo scene.

Book your stay at Hotel Shu now to experience comfort, luxury, and convenience in the heart of Tokyo.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 376 reviews
Cleanliness: 7.25
Service: 6.75
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 5.75
Food and Beverage: 8.25
Overall Experience: 7.75
O
Owen • solo_traveller • jp
8
2026-06-01 • via Nuitee
J
Johan J • solo_traveller • nz
10
Quiet, Comfortable Stay Close to Shinjuku
Pros:

I had a great stay at Hotel Shu for 10 days. The photos are a true and accurate representation of the property, which I really appreciated.
The room was comfortable with enough space for me, and having a washing machine in the room plus a drying room available made things incredibly convenient for a longer stay.
One of the standout features was how quiet it was. I barely saw anyone during my stay, and didn’t have to share the elevator once, which made it feel very peaceful and private.
I also really appreciated how responsive and professional the staff were. I had a minor issue during my stay and they handled it quickly and efficiently the same day, providing fresh bedding and support without any hassle, which I was genuinely grateful for.
The location was also ideal — about a 15–20 minute walk to Shinjuku Station and 5–10 minutes to Shinjuku Gyoenmae — so it felt close to everything, but still like a calm break from the busyness of Shinjuku.
Overall, a really comfortable, quiet, and practical stay. I’d rate it 10/10 and would happily stay again.

Cons:

There were only a couple of minor issues during my stay. Occasionally there was an unpleasant smell coming from the bathroom area — I couldn’t quite tell if it was from the sink, bath, or toilet, but it was noticeable at times.
The bathroom sink also drained quite slowly, which was a bit inconvenient, though it didn’t fully block.
These were fairly minor issues in an otherwise excellent stay, but worth mentioning for awareness.

2026-05-29 • via Nuitee
M
Miho • couple • jp
10
満足です。
Pros:

部屋は綺麗で設備も揃っていて満足でした。

Cons:

部屋の鍵がメールボックスに入っていたが、手を入れたらとどいてしまう。もう少し改善が必要なのでは…

2026-05-29 • via Nuitee
H
Hien • solo_traveller • au
8
Pros:

LOCATION

Cons:

No towels to change need to self wash

2026-05-28 • via Nuitee
A
Amedeo24 • solo_traveller • it
7
hôtel correcte
Pros:

Emplacement proche du métro.
Très propre.
Machine à laver dans la chambre

Cons:

Pas de réception

2026-05-27 • via Nuitee
B
Bianca • couple • ro
7
2026-05-26 • via Nuitee
K
Kącka • couple • us
3
Average
Pros:

Easy checkin

Cons:

This place was pretty dusty. The shower wasn’t clean (floor and the mirror can tell a lot)
Localization wasn’t bad but often you have to walk 15-20min to the apartment.

2026-05-22 • via Nuitee
T
Tim • solo_traveller • gb
8
Pros:

Good apartment, good location, easy for the trains.

Cons:

A little cramped, but otherwise very good.

2026-05-22 • via Nuitee
Y
yamada • couple • jp
7
2026-05-21 • via Nuitee
J
James • solo_traveller • au
5
2026-05-19 • via Nuitee
J
Jimbob19 • solo_traveller • au
7
2026-05-19 • via Nuitee
M
Michal • solo_traveller • sk
10
Pros:

Easily accessible, quite spacious, good facilities.

2026-05-18 • via Nuitee
R
Ryley • solo_traveller • ca
5
2026-05-17 • via Nuitee
K
KITANO • couple • jp
8
2026-05-17 • via Nuitee
C
Carrie • couple • us
8
Nice accommodations but no secure place to leave luggage pre check in
Pros:

The location was nice. There is a grocery just across the street. They room was comfortable and had a balcony and laundry. Self service check in.

Cons:

The biggest thing was there was no secure location to leave our bags until the checkin time. The communication wasn't ideal. No one was at the front desk. They were very strict about check out time (and with no secure place to leave bags this was tricky as well).

2026-05-17 • via Nuitee
K
Kirstie • couple • au
10
Fantastic stay small room but enough for me and my 16 yr old son to end our day in . Great shower and bathroom. Small st
Pros:

Great spot close to everything , and very quiet

Cons:

The beds were a little hard may just be a cultural thing

2026-05-16 • via Nuitee
C
Clarke • solo_traveller • ca
10
2026-05-14 • via Nuitee
F
franck • couple • fr
3
Pros:

Emplacement mais manque de confort

Cons:

Nous n avons pas eu d eau chaude pendant tout le séjour . Aucun manuel d utilisation et aucune personne vers qui se tourner . Nous avons pris des douches glacées ce qui est anormal . Je demande une compensation financière

2026-05-14 • via Nuitee
H
Hideki • couple • jp
7
2026-05-10 • via Nuitee
F
Florence • family_with_children • gb
9
Pros:

Staff was very welcoming and polite

2026-05-02 • via Nuitee