Four Points by Sheraton Surabaya, Pakuwon Indah

Hotels
•
Four Points by Sheraton
9.2 (660 reviews)
Pakuwon Mall, Jalan Puncak Indah Lontar No 2 , Surabaya , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Direct access to Pakuwon Mall / excellent location
Very friendly, attentive and hospitable staff
Outstanding breakfast with wide variety
Clean, spacious and well-lit rooms
Good value for money
Easy taxi/transport access
Cons:
Limited in-room amenities for some rooms (towels, bathrobe/slippers)
Vehicle access / direct car entrance is inconvenient for drivers
Occasional maintenance issues (slow sink drain)
Some guests reported old bed linens
Need clearer guidance on AC setup in rooms

Categories

Cleanliness
9.4
Consistently praised across reviews: rooms and bathrooms described as very clean and spacious. Minor issues noted (some old linens mentioned by a guest) which slightly reduce a perfect score.
Service
9.6
Highly positive sentiment: many guests commend the friendly, attentive staff, exceptional hospitality, and personalised touches (remembering coffee orders, special breakfast service). Minor operational issues (towel/robe availability) mentioned but service quality remains excellent.
Location
9.5
Very strong sentiment: integrated with Pakuwon Mall, direct mall access repeatedly highlighted as a major plus. A few guests noted vehicle/entrance access for cars could be improved, but overall location is a standout.
Room Quality
8.8
Generally positive: rooms described as clean, big, well-lit and comfortable. Detractors include older bed linen reported by one guest and some comments on limited in-room amenities which lower this score slightly.
Amenities
8.7
Mixed-but-favourable: breakfast and F&B amenities are excellent, but some guests reported limited in-room amenities (insufficient towels, only one set of bathrobe/slippers) and requested clearer AC guidance—hence a modest deduction.
Value for Money
9.4
Multiple mentions of good/excellent value and satisfaction with facilities and service relative to price, supporting a high score.
Food and Beverage
9.6
Very strong positive sentiment: breakfast repeatedly described as outstanding with wide variety and excellent presentation; restaurant and specific dishes/drinks (jamu, fish soup) earn high praise.
Overall Experience
8.6
Overall guest experience is highly positive with repeated praise for staff, location and breakfast. A few operational/maintenance issues (car access, linens, towels, slow sink drain, AC guidance) prevent a top score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 20:45

Property Description

Luxurious Accommodation and Amenities

Four Points by Sheraton Surabaya, Pakuwon Indah, located just 11 km from Pasar Turi Train Station, offers a premium stay with air-conditioned rooms, free bikes, and an outdoor swimming pool. The hotel's 4-star rating ensures a comfortable experience with a fitness centre, business centre, and concierge service available for guests.

Delightful Dining Options

Indulge in a daily breakfast buffet with Full English/Irish or American options at the hotel's restaurant, which also serves delicious Indonesian cuisine. Special dietary needs are catered to with dairy-free, halal, and vegan menu choices.

Convenient Services and Nearby Attractions

Enjoy the convenience of a 24-hour front desk, airport transfers, room service, and free WiFi throughout the property. Explore nearby landmarks like the Sharp Bamboo Monument and Submarine Monument, with Juanda International Airport just 21 km away.

Book your stay at Four Points by Sheraton Surabaya, Pakuwon Indah for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9.2
Based on 660 reviews
Cleanliness: 9.4
Service: 9.6
Location: 9.5
Room Quality: 8.8
Amenities: 8.7
Value for Money: 9.4
Food and Beverage: 9.6
Overall Experience: 8.6
I
Irene • solo_traveller • sg
8
Pros:

Access to mall

Cons:

Hotel needs some refurbishment

2026-08-20 • via Nuitee
K
Kirsch • family_with_children • de
10
Super tolles Hotel
Pros:

Super tolles Hotel
Einzigartiger Service mit super freundlichen Personal!
Sehr saubere Zimmer
Immer tolle Überraschungen auf Lager
Nur zu empfehlen
Direkt verbunden mit der Shopping Mall
Dieses Hotel verdient 5 Sterne 🌟 🌟 🌟 🌟 🌟

Cons:

Nichts

2026-08-14 • via Nuitee
A
ANGELINE • couple • my
10
4pts Sheraton Pakuwon Indah is the place to stay in Surabaya without a doubt
Pros:

Breakfast far exceeded my expectations. The spread was absolutely amazing and delicious. Rooftop bar was lovely in the evening, breezy, good music n good welcome drink. Location is situated in 2 malls, where everything was easy access! I definitely want to go back to this hotel again!!

2026-08-11 • via Nuitee
B
biju • couple • ca
9
Friendly staff and convenient location..
Pros:

Clean and friendly staff. Location was convenient. Will definitely stay in our future travel.

2026-08-09 • via Nuitee
J
Junwei • couple • au
9
2026-08-04 • via Nuitee
A
Abdul Rahman • couple • sg
10
2026-08-03 • via Nuitee
N
Nirisa • solo_traveller • id
10
2026-07-22 • via Nuitee
E
Elaine • family_with_children • id
9
Pros:

It's very convenient as it's very near to pakumon mall and PTC, within walking distance. It is also easy to get taxi nearby (grab and bluebird).
The staf is very friendly and the room is very clean and big and it has a good lighting, not too dim and not too bright. Bathroom is also clean and big.

2026-07-18 • via Nuitee
C
Chang Pyo • solo_traveller • kr
7
2026-07-17 • via Nuitee
C
Chang Pyo • couple • kr
7
2026-07-17 • via Nuitee
M
Mansoor • couple • in
8
2026-07-13 • via Nuitee
I
I GST A BAGUS • solo_traveller • id
8
2026-07-11 • via Nuitee
N
Nino Azizah • solo_traveller • id
10
All perfect store ! They really show us what true hospitality actually is. Kudos !
Pros:

Everything ! The room, the clranliness, the staffs, the foods,the location ,it is perfecto !
It is my 4th or 5th or 6th maybe,staying here. Never fail to make me have a big smile. When i go to restaurant, they always bring such hospitality u ll find nowhere in any hotels in Indo. And it is 4 stars hotels. Kudos to u all at Four Points Pakuwon !

Cons:

Nothing.

2026-07-10 • via Nuitee
W
Wati Arshad • solo_traveller • sg
9
2026-07-08 • via Nuitee
N
Nurudin • couple • id
10
Would like to come many more whenever any business trip to Surabaya
Pros:

Breakfast experience is outstanding, the best

2026-07-05 • via Nuitee
T
Tengku ahmad nizamuddin • couple • my
10
2026-06-30 • via Nuitee
T
Tjisse • extended_group • nl
9
2026-06-29 • via Nuitee
T
Tjisse • couple • nl
9
2026-06-29 • via Nuitee
H
Harri • solo_traveller • fi
10
Nautin
Pros:

Hyvä laatu ja tyylikäs

Cons:

-

2026-06-26 • via Nuitee
F
Freddy • couple • nl
8
2026-06-23 • via Nuitee