THE FACE Suites Hotel

Hotels
7.9 (1892 reviews)
1020, Jalan Sultan Ismail , Kuala Lumpur , MY

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Rooftop/infinity pool with spectacular views
Excellent central location (near monorail, Bukit Bintang)
Large, fully equipped apartments (kitchen, laundry)
Good value/price for location
Cons:
Public-area cleanliness issues and inconsistent housekeeping
Breakfast crowded and served in a neighboring building with replenishment problems
Slow lifts and limited pool sunbeds
Some maintenance problems (worn areas, fridge not cooling, bathroom drainage)

Categories

Cleanliness
6
Multiple guests reported poor cleanliness of public areas and carpets, inconsistent room housekeeping (some mention cleaning only on request and bed linen not changed), and occasional visible wear; cleanliness is below expectations.
Service
8.5
Mixed reports: some guests praised friendly and helpful staff and a strong manager, while others found staff rude or unhelpful; overall service is decent and occasionally very good, so rated above average to reflect the positives balancing the negatives.
Location
9.5
Consistently praised: central position, close to monorail and Bukit Bintang, easy walking distance to attractions; excellent location and views (Petronas/Twin Towers visible from pool on some sides).
Room Quality
7.5
Rooms/apartments are spacious and well equipped (kitchen, laundry) but some units are worn, occasional maintenance issues (fridge not cooling, bathtub drainage problems); overall large rooms but mixed in upkeep.
Amenities
8
Rooftop infinity pool and views are major positives, but guests noted too few sunbeds, slow lifts and some facilities not matching a large hotel's scale; amenities are strong for leisure (pool/views) but operational shortcomings reduce score slightly.
Value for Money
9
Multiple guests commented on very good pricing for the central location and large apartments; considered good value despite some facility and service shortcomings.
Food and Beverage
6.5
Breakfast received criticism: served in a neighboring building, often busy, items not sufficiently replenished; food service below expected standards for a top-tier property.
Overall Experience
8.2
Overall impressions are positive due to location, views, pool and spacious rooms, but recurring issues (cleanliness of public areas, breakfast logistics, some staff inconsistency and maintenance) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 05:52

Property Description

Infinity Pool and Fitness Centre
Enjoy stunning views of Kuala Lumpur skyline while relaxing in the infinity pool or working out at the fitness centre.

Luxurious Room Amenities
Indulge in comfort with flat-screen TV, bath robes, free toiletries, and a hair dryer provided in each room.

Dining Experiences
Savor a variety of food and beverages at Deep Blue Restaurant & Bar on the Sky Deck or enjoy casual dining at Cafe iL Viso on the ground floor.

For an unforgettable experience in Kuala Lumpur, book your stay at THE FACE Suites today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in at the hotel.
Please note that hotel may contact the cardholder for verification purposes.
Please present the same credit card used to guarantee your booking when checking in at the hotel.
Please note that hotel may contact the cardholder for verification purposes.
The property requires a refundable security deposit upon check-in.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.9
Based on 1892 reviews
Cleanliness: 6
Service: 8.5
Location: 9.5
Room Quality: 7.5
Amenities: 8
Value for Money: 9
Food and Beverage: 6.5
Overall Experience: 8.2
T
ting • couple • cn
7
2026-10-14 • via Nuitee
S
Svetlana • solo_traveller • sg
8
2026-10-14 • via Nuitee
S
Supriya • extended_group • ae
8
It was a good stay
Pros:

The faces suites is a huge hotel complex and it’s located in a prime area in KL. It has multiple towers and several floors. The room we booked was like a small apartment with 2 very spacious rooms and spacious bathrooms with kitchen and all the essentials white goods. It was a good stay

Cons:

It is huge and you may feel a bit lost

2026-10-13 • via Nuitee
S
Stevie • family_with_children • gb
10
Great stay in a great suite
Pros:

The suite was alot bigger then we expected, very clean too.
Check in process quick and easy.
Staff were friendly.

Cons:

The breakfast wasn't very hot and very busy so hard to find a table on a couple of mornings.

2026-10-12 • via Nuitee
C
Clemsford • solo_traveller • us
10
2026-10-11 • via Nuitee
C
Clemsford • extended_group • us
10
Great location and very pleasant staff
Pros:

Very clean and comfortable

Cons:

I didn’t had a bad experience

2026-10-11 • via Nuitee
M
Majid • family_with_children • pk
10
Wonderful
Pros:

Breakfast was good and pool was also good

Cons:

Milk is not available to make tea.

2026-10-11 • via Nuitee
T
Tomohiro • solo_traveller • jp
3
楽しみにしていた分、残念な滞在
Pros:

・客室内の洗濯乾燥機と広さ
・屋上からの眺望

Cons:

・滞在中に突然テレビが映らなくなり、担当者が部屋にくるも解決ならず。YouTubeなら見れるの一点張りで、復旧予定日も不明とのこと。一切の謝罪なしで、逃げるように退室。部屋移動の提案などはできないのだろうか。
・ゲストをもてなす、といったホスピタリティ精神やサービスの提供がない。

2026-10-07 • via Nuitee
M
Myriam • family_with_children • fr
1
2026-09-19 • via Nuitee
X
Ximena • couple • ar
8
Lindo hotel Poca atención
Pros:

Las vistas desde la terraza

Cons:

Poco provista la habitación, La heladera estaba vacía No nos pusieron ni botellas de agua

2026-09-18 • via Nuitee
N
Nadia • solo_traveller • jo
7
2026-09-18 • via Nuitee
C
Charlton • family_with_children • au
8
Central family size apartment!
Pros:

Good option for a family needing more than one bedroom. Better value than higher end serviced apartments. Pool on the roof at night is amazing! breakfast was also good.

Cons:

The room was a ittle tired and lifts slow with a very busy reception area especially waiting for your car/ taxi. While
Close to KLCC & towers the pavement is a challange with a stroller! Not great for walking around! No Spa and desk staff didn’t seem helpful to find one!

2026-09-16 • via Nuitee
A
Adrian • solo_traveller • sg
8
2026-09-14 • via Nuitee
F
Fikri • couple • be
9
Ideale plek in KL
Pros:

Prachtige accomodatie genoeg ruimte en comfort

2026-09-13 • via Nuitee
M
Muhamed • extended_group • ae
10
2026-09-12 • via Nuitee
M
Marco • solo_traveller • it
10
2026-09-12 • via Nuitee
E
Erika • family_with_children • it
7
Pros:

La posizione

Cons:

La pulizia scarsa e la fase di check in molto laboriosa. Preciso che richiedono contanti a titolo di deposito

2026-09-11 • via Nuitee
C
Chong • family_with_children • my
8
2026-09-08 • via Nuitee
M
Mafalda • solo_traveller • pt
10
2026-09-07 • via Nuitee
A
Anita • solo_traveller • nl
8
Pros:

The staff is very friendly. The room big and clean. We had a nice swim with the view over the city. Breakfast is also very good. Lot of choice.

Cons:

Die only Thing we didn't like we the elevators which take a lot of time to use. Waiting is often long for they arrive.

2026-09-06 • via Nuitee