Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location for NEC/Resort World/train station
Friendly and helpful staff cited in several reviews
Generally clean rooms and comfortable beds
Good breakfast with lots of choice
Convenient parking and easy motorway access
Cons:
Frequent noise from events, banging and large groups/smokers making sleep difficult
Pool/spa/other facilities closed or unavailable with little notice
Room issues: small layout in some rooms, drafty windows, heating/AC problems and intermittent noises
Slow and sometimes disorganised check-in and food/service
Hotel appears dated in parts and in need of refurbishment

Categories

Cleanliness
8.5
Generally reported as clean and comfortable in multiple reviews, though some mentions of worn/dated areas and dated bathrooms.
Service
7.8
Staff are frequently described as friendly and helpful, but check-in is repeatedly slow/manic and food/service sometimes missed or slow.
Location
9.5
Consistently praised for proximity to NEC, Resort World and train station; easy motorway access and good parking.
Room Quality
6
Multiple complaints about small rooms, noisy rooms (events, extraction fans, banging), heating/AC issues, drafty windows and some dated/worn rooms.
Amenities
6.5
Spa and pool closures cited several times (sometimes with short notice), and noisy extraction/ventilation affected use; parking noted positively.
Value for Money
7
Mixed perception: comfortable beds and good breakfast add value, but noise, closures and slow service reduce perceived value.
Food and Beverage
7.5
Breakfast is frequently praised (good choice), but some poor room service experiences and slow service were reported.
Overall Experience
8
Overall mixed: many guests enjoyed location, staff and breakfast, but noise from events/smokers, facility closures and room issues made stays uneven.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious 4-Star Hotel Near Birmingham's NEC

Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.

Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.

Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.

Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.

Important information:

The charges for parking are as follows:

- Up to 15 mins it is for free

- Up to 2 hrs will incur a charge of £12

- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2

- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3

Executive Lounge Policy:

Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.

Swimming Pool Policy & Booking Process:

- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16

- An adult can supervise a maximum of 2 junior guests aged under 16

- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.

- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking

- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time

In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

7.6
Based on 8703 reviews
Cleanliness: 8.5
Service: 7.8
Location: 9.5
Room Quality: 6
Amenities: 6.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 8
M
Meganne • solo_traveller • gb
4
2026-10-31 • via Nuitee
R
Rachael • couple • gb
8
Pros:

Close to NEC, resort world and train station

Cons:

Lovely hotel but bit worn in parts, due a refurb but was clean and comfortable

2026-10-31 • via Nuitee
H
Heather • couple • gb
5
Disappointed with 24 hr notice of pool etc closed
Pros:

Location and food

Cons:

Room no heating and pool etc closed

2026-10-31 • via Nuitee
S
Sally • couple • gb
8
2026-10-31 • via Nuitee
D
Donna • extended_group • gb
10
Loved it , loved Resort World 👍Hotel was fab
Pros:

Lovely hotel , great facilities , fab location

Cons:

Nothing

2026-10-31 • via Nuitee
C
Cunningham • solo_traveller • gb
2
To noisy lots of banging going on
Pros:

Friendly staff

Cons:

To loud banging and lot of noisy bad the stay unpleasant and hard to sleep

2026-10-31 • via Nuitee
A
ashley • extended_group • gb
3
Pros:

Nice hotel, lobby and spa
Good location for NEC

Cons:

Room was hot, Air Con was too loud to have on. Uncomfortable night sleep with the heat
Shower would occasionally drip
Room service was ordered, not great. Hard chips and tough pizza.

2026-10-31 • via Nuitee
A
andrew • couple • gb
6
Meh
Pros:

Location is good for NEC

Cons:

There was a pride event on that was not told to people booking the hotel, we were there for a fitness race, being kept awake from the loud party wasn’t great prep. Would have stayed somewhere else if this had been told beforehand. We were moved room when we checked in, can’t help think that the original room may have been quieter

2026-10-31 • via Nuitee
J
Joanna • couple • gb
6
Decent but now everything I expect from a Hilton.
Pros:

Nice food options across the cafe, bar and restaurant. Large bed. Staff were all very friendly. God parking. Easy to access from the motorway and to get to NEC.

Cons:

The room was cold. There was an electric heater put in the room, so it’s obviously an issue. The air con in the room only pumps out cold air. Heating needs to be addressed on booking, on arrival or at the very least a note in the room. The windows are drafty. The pillows look plump but lay on them and your heads on the mattress. There was a knocking noise in the room, felt like it was the pipes maybe. It went off and on for the whole time we were in the room - watching TV after dinner and whilst we were sleeping. Quite annoying

2026-10-31 • via Nuitee
C
Charlotte • family_with_children • gb
6
Ok but was expecting more
Pros:

Location room size ok

Cons:

Check in manic and no info given on breakfast parking etc room wasn’t ready and we had to move as despite booking interconnecting room it wasn’t. Pool work delayed so didn’t get to enjoy that. Breakfast nice. Lots of events on so really loud all through night & hotel very dated. In need of alot of repair work.

2026-10-31 • via Nuitee
K
Kerry • couple • gb
4
Ok for a night, would have been better had all facilities been open
Pros:

Close to NEA, tea and coffee making facilities in room, clean, breakfast good

Cons:

Swimming pool closed, room very small (including shower), with one side of bed directly on wall, noisy due to having large extraction fans behind room, so unable to open door

2026-10-31 • via Nuitee
C
Charlotte • solo_traveller • gb
4
I wouldn't come back, as feel there are other and better hotels around.
Pros:

The size of the room, the cleanliness

Cons:

The hair dryer didnt work properly
The staff / food and drink service was very slow and missed things

2026-10-30 • via Nuitee
P
Peter • solo_traveller • gb
8
Decent for NEC
Pros:

Clean
Great location

Cons:

Check in takes forever!

2026-10-30 • via Nuitee
D
Darren • couple • gb
3
2026-10-30 • via Nuitee
N
Nathan • couple • gb
9
Pros:

Staff were amazing. Going out of their way to help us at any opportunity. Beds were comfortable & we enjoyed our stay

2026-10-30 • via Nuitee
G
Gemma • family_with_children • gb
10
Pros:

Clean
Welcoming
Friendly
Lovely breakfast with lots of choice
Spacious family room
Comfortable beds

Cons:

Lots of people smoking right outside the entrance in the evening. Understandably not a fault of the hotel but unpleasant to have to walk through it when entering and leaving the hotel.
Cleaners knocking on the door before 10am. We stayed one night and were due to checkout at 11am.

2026-10-30 • via Nuitee
S
Sam • solo_traveller • gb
1
2026-10-29 • via Nuitee
B
barry • couple • gb
9
2026-10-29 • via Nuitee
J
John • solo_traveller • gb
3
2026-10-29 • via Nuitee
D
Derek • family_with_children • ie
10
2026-10-29 • via Nuitee