Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Cons:
Dirty rooms
Poor food quality
Expensive parking

Categories

Cleanliness
6.85
Several reviews mention dirty rooms and issues with cleanliness.
Service
8.81
Staff are frequently described as friendly and helpful.
Location
8.85
Location is consistently praised for its proximity to the NEC and convenience.
Room Quality
6.81
Rooms are described as worn out and in need of updates.
Amenities
7.84
Amenities like the pool are highlighted positively, but some aspects were criticized.
Value for Money
6.8
Mentioned as poor value by a few guests, particularly regarding parking.
Food and Beverage
6.85
Food quality received negative feedback with some guests opting to eat elsewhere.
Overall Experience
8.81
Despite issues, many guests expressed a desire to return and praised their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 17:57

Property Description

Luxurious 4-Star Hotel Near Birmingham's NEC

Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.

Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.

Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.

Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.

Important information:

The charges for parking are as follows:

- Up to 15 mins it is for free

- Up to 2 hrs will incur a charge of £12

- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2

- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3

Executive Lounge Policy:

Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.

Swimming Pool Policy & Booking Process:

- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16

- An adult can supervise a maximum of 2 junior guests aged under 16

- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.

- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking

- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time

In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 8347 reviews
Cleanliness: 6.85
Service: 8.81
Location: 8.85
Room Quality: 6.81
Amenities: 7.84
Value for Money: 6.8
Food and Beverage: 6.85
Overall Experience: 8.81
M
MARIA SOLEDAD • couple • ar
10
Excelente
Pros:

Excelente todas las presentaciones

Cons:

Todo ok

2026-07-11 • via Nuitee
D
Debbie • couple • gb
9
2026-07-11 • via Nuitee
D
Denise • couple • gb
9
Very good service from staff and lovely room
Pros:

Upgraded to a better room

Cons:

Nothing to comment

2026-07-11 • via Nuitee
D
Dan • extended_group • gb
9
Great location
Pros:

Great location for conference at Vox. Friendly reception staff. Nice bar area and gym/pool. Excellent rooms with good cooling system.

Cons:

Service charge for ordering food at table. Parking fee is pricey for guests.

2026-07-11 • via Nuitee
M
Maria • couple • gb
7
It was ok
Pros:

That is was in walking distance of BP Pulse live .

Cons:

Very crowded. Breakfast was good but you could not get fruit or yogurt as people queuing for cooked food . Food stations need to be re - arranged . No breakfast tables available had to sit in main bar area .

2026-07-11 • via Nuitee
K
Kevin • family_with_children • gb
3
Convention attendees overran the hotel completly leading to uncomfortable experience.
Pros:

The hotel facilities were great

Cons:

Parking - £20 with no free alternative. This is an out of town location with no other reason to visit other than to be at the hotel..so why the prohibitive pricing?
Appreciate you are a convention hotel, but the volume of Narcotics anonymous attendees, did not make the hotel in anyway comfortable

2026-07-10 • via Nuitee
V
Vanessa • solo_traveller • gb
5
2026-07-10 • via Nuitee
L
Lucy • extended_group • gb
5
okay
Pros:

Convenient for conference

Cons:

Room had cobwebs and flys

2026-07-10 • via Nuitee
C
Carl • couple • gb
9
2026-07-10 • via Nuitee
N
Nicole • extended_group • nl
10
2026-07-10 • via Nuitee
M
Matthew • couple • gg
9
Pros:

The restaurant was amazing and such a perfect location to get to the BP Live arena

Cons:

The aircon was a little weak thankfully it wasn’t a heatwave day.

2026-07-09 • via Nuitee
J
Julia • couple • gb
4
2026-07-09 • via Nuitee
M
Michael • couple • gb
9
2026-07-08 • via Nuitee
D
Darren • solo_traveller • gb
10
Pros:

Great location clean and great coffee for breakfast

2026-07-08 • via Nuitee
R
Richard • couple • gb
7
2026-07-08 • via Nuitee
J
James M • solo_traveller • gb
5
Pros:

Bed was large and very comfy, two chairs

Cons:

Air con was poor, bathroom small,lacked style, felt more like a premier inn that a luxury hotel

2026-07-08 • via Nuitee
A
Alicia • extended_group • ie
8
Pros:

Room spotless, staff fab, breakfast was good. I would definitely stay again.

Cons:

room 422, lovely clean room but extreanly warm, air con not working , fan did little without having the window open but noisey carpark.

2026-07-08 • via Nuitee
K
Karen • couple • gb
5
Look at other hotels nearby
Pros:

Good location for the NEC

Cons:

Expensive
Bathroom door did not close
Overly busy at time of staying, so extremely noisy and the queue for the bar was ridiculous

2026-07-07 • via Nuitee
S
Simon • solo_traveller • gb
7
Reasonable
Pros:

Breakfast was varied and good, apart from the muahrooms.

Cons:

The Breakfast Mushrooms
The average bar food (very basic for what you pay)
The over priced coffee
The Car Parking Fees for staying guests.... This was very expensive for this and a shock for most people I spoke to also.

2026-07-07 • via Nuitee
J
Judith • couple • gb
4
Very disappointing experience with the narcotics anonymous convention taking over our first and last impression.
Pros:

It was close to Pulse

Cons:

Very overpriced at £240 a night with no breakfast for a Queen room, that sounds like an upgraded room, but very standard and over looking the noisy chiller units, dirty tea cups, only one bath towel for two people, very hard mattress and creaky bed. On arrival there was a narcotics anonymous convention going on in the foyer that was very busy and noisy with people sitting and laying on the floor outside and when we checked out

2026-07-06 • via Nuitee