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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Sauna
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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CCTV outside property
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24-hour security
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Security alarm
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Key card access
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Mobile app for room service
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Golfing on site
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious 4-Star Hotel Near Birmingham's NEC
Contemporary Rooms with Stunning Views
Indulge in modern comfort at the Hilton Birmingham Metropole with stylish rooms featuring floor-to-ceiling windows and elegant decor. Relax in the bathrooms equipped with baths and showers for a rejuvenating experience.
Gourmet Dining and 24-Hour Lounge
Savor a delightful culinary journey at the new Gild Bar & Lounge, offering a diverse menu of international dishes and a sophisticated drinks selection around the clock. Enjoy the convenience of room service for a relaxing dining experience.
Convenient Location and Wi-Fi Access
Located just 300 meters from Birmingham NEC and 1km from Birmingham Airport, our hotel offers easy access to key destinations. Stay connected with complimentary Wi-Fi in public areas, ensuring you're always connected during your stay.
Book your stay at the Hilton Birmingham Metropole today for a luxurious and convenient experience.
The charges for parking are as follows:
- Up to 15 mins it is for free
- Up to 2 hrs will incur a charge of £12
- Up to 8 hrs will incur a charge of £23. Each additional hour will incur a charge of £2
- Overnight and up to 24 hrs will incur a charge of £20. Each additional hour will incur a charge of £3
Executive Lounge Policy:
Please note the executive lounge is for guests aged older than 18 years only, alcohol is served from 17:30 to 19:30 daily.
Swimming Pool Policy & Booking Process:
- An adult must be in the water in the pool/jacuzzi at all times with junior guests who are under the age of 16
- An adult can supervise a maximum of 2 junior guests aged under 16
- Children aged under 8 are not permitted to use the Jacuzzi, sauna, or steam room.
- Booking the pool and wet leisure areas in advance is highly recommended. You can either visit the club when you arrive at the hotel to book or call the LivingWell Team on 01217806359 to make a booking
- The last entry to the pool and wet leisure areas is 60 minutes prior to closing time, and facilities close 15 minutes before closing time
In line with our sustainability policy, our standard is to change your bed linen on the 4th night of your stay and again after you check out.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not possible) and charges may be applicable.
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Staff were super helpful from the concierge to Luke in the Arbor (breakfast). Food was good and choices were wide catering for all diets/palates.
Cannot fault the staff; all super friendly, helpful and went the extra mile (shout out to Luke in breakfast who offered me a clean knife seconds after mine fell on the floor)
The bed was really comfortable.
The room itself was awful. It felt like I'd been shoved in a shoebox. Given the cost of the two night stay I expected at least a bathroom door!
I have never stayed in a hotel where you open your room door and face a toilet. So this is a single room but why on earth would you not put a door to the bathroom. Not only does one fear people in the corridor can hear you on the loo but anyone knocking the door would have a full view of the loo.
It does feel like Hilton are creating these tiny rooms to pack more people in but I will not book another 'luxury single' room with them again. I think I would have found it wholly depressing if I had stayed more than two nights. Thankfully I was attending a conference so I was out all day. Cannot fault the bed and bedlinen though.
To name but a few things in my room;
1 - telephone didn't work
2- a/c room heating didn't work. There was a small radiator under the desk that I had to stretch the cable to plug in but given the small size of the room having this on was a bit of a hazard.
3 - view out of the window was really depressing - just a view of a corrugated roof.
4 - the wardrobe was so shallow I was barely able to hang up my clothes for two days without it being able to shut
5 - no drawer space at all for smaller items of clothing/underwear
6 - the shower door handle pinched my hand several times getting in and out of the shower, water leaked all over the floor from the gap in the glass door
7 - the kettle was stuck to the bottom of a drawer and the power lead was strained when I tried to plug it in. Absolute hazard having to boil a kettle pretty much on the floor of the drawer
Comfortable - nice gym - good night's sleep
Too big - long queue to check in and lots of waiting for lifts
Ok
The bar food had little choice. The main restaurant was booked. Reception did know so we walked all the way to find we couldn't eat there. We were stuck with the bar food
Convenient for the NEC although not well signed . Lots of places to get food at reasonable price in the evening. Really excellent choice of cooked breakfast. Swimming pool, although I didn’t know about this before arriving .
Helpful staff at breakfast .
Grim view out of my room ( flat roof and back of hotel ). Window didn’t fit properly and was cold and draughty .
Very big hotel and very busy at check in . Only two lifts so long wait for a lift and I couldn’t see a staircase .
Ik had een kamer direkt naast de lift en was zeer gehorig als er mensen hard pratend en schreeuwend uit de lift kwamen. Er scheidde slechts 1 deur tussen bed en hal. Hierover geklaagd en er kwam een voorstel dat ik een andere kamer zou krijgen. Maar eenmaal dat toegezegd en ook door mij aanvaard als goede oplossing bleef het vanuit de klachtenafhandeling en hotelreceptie stil. Niets meer gehoord en ook geen andere kamer mogen krijgen dus. Heb dus belachelijk veel betaald voor een veel te gehorige kamer met duidelijk een slechte service.
Check in and out was easy.
The breakfast staff were lovely and food was nice. Good options and plenty of space.
Easy to find
Room service was efficient and food was nice (albeit a little too pricey for what it was!) but good
desk area in the room was very helpful with lots of plugs
The main issue was the no door on the toilet. I do not understand this at all. I was in a double room and if I was sharing, I would never want my companion to hear or see me using the toilet. Gross. If there is a door on a room at your house, there certainly should be one in a hotel.
The bed was too firm and I found it to be quite uncomfortable and only 2 pillows for a double bed.
Signage to the other half of the hotel was lacking and myself and several other guests were left wandering up and down corridors trying to find lobby b lift - a bit more instruction from reception wouldnt hurt!!
I've rarely been to a place where the staff was so universally friendly and helpful. I didn't encounter one single grumpy person, even though the hotel was super busy. I had particular great service from Abud, who dealt with my request very efficiently when I encountered an issue with my room. My other highlight was the breakfast - such a great array of nutritious food, which is not always the case - and the gym, which was very clean.
The single rooms are on the small side and the walls are a bit thin so I could hear all my neighbour's toilet visits!
Nice design
Toilet didn’t flush properly, shower was either really hot or really cold - took a few mins to adjust
Location was good
Couldn't access the disabled parking.
The disabled access room was only accessible in the shower and not the room as it was very tight for the wheelchair.
The picture on the wall in the room will give a lot of people night mares.
A better place to full the kettle as the bathroom sink is small.
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