Glasgow Grosvenor Hotel

The inflexible management. I was met with disbelief when I complained about the disabled access room grab rails were jammed to the wall. I discovered that the toilet was leaking all the way down into the bedroom carpet. So it was unsanitary. The cleaning staff were very helpful and the one young lady on the front desk who took my complaint to the manager was very polite and understanding.

Eetzaal voor ontbijt was niet schoon, veel lawaai en hele slechte koffie

The price was inflated due to the fact that the Commonwealth Games were on in Glasgow. We only booked a room but may have also had breakfast if it was included in the price we paid.

Our room number 106 with upper glass windows spotless, unfortunately the lower glass is filthy and not cleaned for some time.

Breakfast was absolutely awful. Neither of us ate it. Coffee didn't taste like coffee. Staff were scruffy.

I would have like to have have paid for my dog when I booked. I had stated on Booking.com that I was bringing a dog. Being dog friendly is a massive asset to you. Had I not known Glasgow, I would have really liked to know that there are good dog walks on the doorstep, and I would like to know where the nearest vet is.

Se ve viejo

No refrigerator in the room, only window for ventilation and if facing the street, it was quite noisy and as a result, we requested a quieter room and they moved us to the other side of the hotel, which was much better but no view. We were on the first floor so we didn’t really have a “garden view” as was described in the reservation. Noise/with a view or quiet/no view….I would chose the latter as I’m a light sleeper and had not problems sleeping.

The hotel does not meet the standards of a 4 star hotel. There's no fridge in the room. The decor throughout the hotel inside and out is very dated, grubby in places and tired. We were encouraged to book a room on the second floor to have a vew of the Botanic gardens, at extra cost. There was just a view of the trees. So we felt scammed. The windows were grubby and didn't close well, making the room noisy from the traffic. The curtains didn't close properly, letting in light. The bed and pillows were comfortable, and the room was clean. The duty manager was rude and unprofessional towards me when I had flagged up a smell of urine around the toilet not long after our arrival. Later, he accosted me in the foyer to inform me he and the housekeeping manager had checked this out and given the toilet a clean up. But that the smell in the bathroom (not the toilet. Two different things) was coming from my husband's shorts, which he had rinsed through and placed on the edge of the bath. Firstly, the smell was there when we arrived, before the the rinsing of the shorts. So, was the DM suggesting I don't know what urine smells like? Was he suggesting my husband's shorts smell of urine? Did he sniff them? Or is he so passive agressive in his own head, he needs to speak to guests in this way when they ask for assistance with an issue? He needs some customer service training. However, this was a conversation that should not and need not have taken place. He was defensive, arrogant and patronising towards me. Utterly astonishing behaviour! And very unprofessional. Especially when I had flagged the issue up on passing, on my way out, as opposed to making a complaint about it. Overall, our stay here was not a pleasant one. This hotel needs gutting and refurbished and run by professionals. Only then it might regain it's place among the grand hotels of Glasgow. We will not be back until this happens.

The noise. We were unable to stay as it was so loud. We were supposed to be having a romantic night away without our kids, but it was so loud we could not sleep. We ended up going home.

Our room was next to the lift which staff used .was very noisy .we thought it was building work being done until someone told us it was the lift

Lift was broken
bathroom was not as clean as would have liked
Room was hot but cooled with the windows open. However there was a wedding reception on and it was noisy. A fan in the room would have been appreciaated

The beds were too firm and there was no mattress toppers available.

the rooms and hotel in general was a little run down - tired - and the bedrooms were quite small. There are only two lifts and when one is down queues with no obvious way to take the stairs