Glasgow Grosvenor Hotel

Hotels
7.6 (3540 reviews)
1-9 Grosvenor Terrace, Great Western Road , Glasgow , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location (Botanic Gardens, west end, near subway)
Friendly/helpful staff (several positive mentions)
Breakfast praised as great
Parking available
Special/romantic room setup praised
Cons:
Rooms and decor described as tired/dated and in need of refurbishment
Multiple maintenance issues (toilet seat, shower tap, broken fridge shell)
Plumbing incident/no water reported
Instances of unfriendly or curt reception staff and unresponsive room service
In-room equipment failures (coffee machine, extractor fan), frayed linen

Categories

Cleanliness
7.5
No major cleanliness complaints mentioned; rooms described as 'tired' but not explicitly dirty—standard cleanliness for this hotel tier.
Service
7.8
Mixed but generally positive: several reports of very friendly/helpful staff (check-in, late-night friendliness, special romantic room set-up), counterbalanced by instances of curt/unfriendly reception and unresponsive bar/room service.
Location
9.2
Consistently praised: excellent west end location, next to the Botanic Gardens and close to the subway—frequent positive highlight in reviews.
Room Quality
5.8
Multiple reports of tired décor and maintenance issues (jaunty toilet seat, shower tap breaking, empty fridge shell, frayed duvet cover, plumbing outage) indicate below-par room condition.
Amenities
7.1
Breakfast and parking noted positively, but several in-room amenity failures (broken coffee machine, extractor fan, fridge) and unreliable late-night room service lowered the score.
Value for Money
7.2
Mixed sentiment: some guests found pricing reasonable (e.g., during events), others felt overcharged for the level of maintenance and service experienced.
Food and Beverage
8
Breakfast consistently praised as 'great'; however, issues with late-night ordering/room service and unresponsive bar staff tempered the score.
Overall Experience
8.2
Overall a positive stay driven by location, friendly moments from staff, and good breakfast, but hampered by dated rooms and intermittent service/maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:17

Property Description

Luxurious Accommodation
Experience modern comfort in each room at Glasgow Grosvenor with amenities like a large flat-screen TV, en-suite bathroom, and 24-hour room service for ultimate convenience.

Culinary Delights
Indulge in a delicious breakfast spread and savor the finest steak and grill dishes made from fresh, locally sourced ingredients at Bo'Vine Restaurant.

Prime Location
Explore Glasgow's vibrant cultural scene with ease as the hotel is a stone's throw away from Botanic Gardens, Kelvingrove Art Gallery, and Buchanan Galleries for a memorable stay in the heart of the city.

Book now for an unforgettable stay at Glasgow Grosvenor Hotel!

Important information:

Parking facilities are available within 328 feet of the hotel. Disabled parking is available at the property. Parking costs GBP 10 for 24 hours.

Pets can be accommodated for GBP 35 per stay, subject to availability and by prior arrangement.

Please note for Group reservations for 8 rooms or more, these will be subject to a different group cancelation policy.This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Location

Guest Reviews

7.6
Based on 3540 reviews
Cleanliness: 7.5
Service: 7.8
Location: 9.2
Room Quality: 5.8
Amenities: 7.1
Value for Money: 7.2
Food and Beverage: 8
Overall Experience: 8.2
G
GillianMo4 • Couples
10
A Night To Remember
Pros:

This review is actually for my son, as he knew he wouldn't get round to it. He decided to propose to his girlfriend and booked The Grosvenor. They went downstairs to Bo'Vine for a delicious meal and, while there, the staff made a fantastic job of doing up their room. It couldn't have looked any more romantic or gone any better. So a special thanks to all involved in making their special night so memorable. They were raving about breakfast the next morning too.

2026-08-08 • via Tripadvisor
R
Ruth • extended_group • gb
8
The breakfast was great and the location of the hotel served us well, but the interior decoration needs an overhaul.
Pros:

Good location, friendly staff and plenty of options at breakfast. It was a good price considering the commonwealth games.

Cons:

The decor of the hotel is tired and it is in need of refurbishing. It is stuck in the 90’s/early 00’s

2026-08-07 • via Nuitee
K
Karen • couple • gb
8
Pros:

The staff at the check in desk were very helpful with where to go and what to see and how to use the subway

Cons:

We would have preferred a walk in shower, but I don't think the hotel offer them.

2026-08-07 • via Nuitee
N
Nathalie • couple • at
7
Tolle Lage, Hotel schön.
Pros:

Lage ist super, Hotel schön und komfortabel.
Der Rezeptionist war selbst um 3 in der Früh sehr freundlich.

Cons:

Die Damen an der Rezeption waren sehr unfreundlich beim Check-in.

2026-08-06 • via Nuitee
M
mark • solo_traveller • gb
8
2026-08-06 • via Nuitee
G
gemma • couple • gb
10
2026-08-06 • via Nuitee
A
Andy • family_with_children • gb
4
2026-08-06 • via Nuitee
H
Helen • couple • gb
7
Good value and location
Pros:

Location

Cons:

Bit tired decoratively

2026-08-06 • via Nuitee
A
Anne-Marie • couple • gb
5
Pros:

Great location in the west end.

Cons:

The hotel had plumbing issues and there was no water for showering in the morning. We were offered a free breakfast as compensation which was of no interest to us.

2026-08-05 • via Nuitee
N
Nigel • couple • gb
6
Pros:

Lovely location next to the Botanic Gardens and 5 minute walk from Subway system.

Cons:

Generally looking a little tired- needed freshening up.

2026-08-04 • via Nuitee
A
Anurag • couple • gb
10
2026-08-04 • via Nuitee
N
neeq27 • Couples
6
Great location for a classic hotel but needs a little renovation
Pros:

The staff were very friendly and this classic hotel was set in an ideal location near the botanical gardens and close to the university.

The rooms are a bit tired which is OK due to its classical nature however some of the repair jobs were botched including a toilet seat attached at a jaunty angle, an empty fridge shell and a shower with a tap that came off in my hand.
Given I paid over £1k for two nights for three people I would have hoped for better when asking to order food after 10 pm on a Saturday night. Bar and restaurant staff assured me I could order via room service but no one answered and Reception were curt and told me to order Uber eats.

2026-08-03 • via Tripadvisor
C
Colin • couple • gb
7
Ok stay
Pros:

Location

Cons:

No atmosphere

2026-08-03 • via Nuitee
D
Dave • couple • gb
5
Have stayed there before and it was very disappointing !!!
Pros:

Breakfast is great, good to have parking available

Cons:

Coffee machine in room did not work, extractor fan in bathroom did not work. Problem with door entry to room that needed new batteries. Felt staff were not very helpful.

2026-08-02 • via Nuitee
M
Michelle • couple • gb
8
Enjoyed our stay here. Woukd definitely use agin if back in Glasgow.
Pros:

Location was good for places to eat and accommodation was fine. Good breakfast.

Cons:

Duvet cover was frayed.

2026-08-02 • via Nuitee
N
Nick • family_with_children • gb
7
Great location but don't expect modern
Pros:

The staff were very friendly and this classic hotel was set in an ideal location near the botanical gardens and close to the university.

Cons:

The rooms are a bit tired which is OK due to its classical nature however some of the repair jobs were botched including a toilet seat attached at a jaunty angle, an empty fridge shell and a shower with a tap that came off in my hand.

Given I paid over £1k for two nights for three people I would have hoped for better when asking to order food after 10 pm on a Saturday night. Bar and restaurant staff assured me I could order via room service but no one answered and Reception were curt and told me to order Uber eats.

2026-08-02 • via Nuitee
R
R7660PBjohnb • Couples
4
Thankfully we had a discounted room.
Pros:

One night stay - thankfully. Room on second floor. Thought I was at a funeral with the amount of incense in the corridor. Room okay, but television was pointing wrong way. Bed and pillows comfortable but could have done without blood (?) stains on sheet - put towel over them. Used quaint little fan to try to stay cool (less feted hotels have AC) but that meant opening window to street noise.
Breakfast 2 tatty scones and beans. Mentioned I was vegetarian to waiter. Told to speak to chef. No chef there.
Realised when I left that I had stupidly (mea culpa - no excuses) left my phone charger and wire. Contacted hotel - mysteriously disappeared.
Verdict...

2026-07-29 • via Tripadvisor
L
Laura • family_with_children • us
9
A lovely hotel in a lovely walkable location.
Pros:

Wonderful location! Wonderful staff!

Cons:

No fans and was a bit stuffy because it was hot outside.

2026-07-24 • via Nuitee
U
Ulrika • family_with_children • se
6
Good location, very warm in sunny weather, no attention to extras
Pros:

Good location ,

Cons:

Very warm room, no AC and windows can only be opened a tiny bit. We Had booked a travel cot and received confirmation. No travel cot in the room on arrival, asked again and it was set up without any bedding. Asked reception for bedding , was given an enormous sheet (after the reception staff had finished their chat…)

2026-07-23 • via Nuitee
I
Ian • extended_group • gb
9
I thought £724 was overpriced and there was no breakfast!Apart from that it was excellent
Pros:

Location

Cons:

Nothing

2026-07-23 • via Nuitee