Holiday Inn Express Birmingham Airport NEC by IHG

Hotels
•
Holiday Inn Express
8.2 (5101 reviews)
National Exhibition Centre, Bickenhill , Bickenhill , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good location for NEC / near airport
Clean and comfortable rooms (many guests)
Free shuttle / free car park
Early breakfast suitable for flights
Nice toiletries
Cons:
Breakfast selection limited and items not topped up
No swimming pool despite pictures
Some rooms show maintenance issues (toilet, taps, noisy pipes)
Occasional poor cleaning reported
Rooms can be hot, beds/mattress or sofa-bed issues, and some decor is dated

Categories

Cleanliness
8
Many guests described rooms as clean and tidy or very clean, but there is at least one report of inadequate cleaning (unclean glass/spoon) and some comments about outdated carpets.
Service
9
Staff are repeatedly praised as friendly, helpful and proactive (pre-arrival calls, early check-in, shuttle); occasional understaffing at breakfast was noted.
Location
8.5
Convenient for NEC and generally well located; described as airport-proximate though a few guests noted it is not actually at the airport and public transport links are limited.
Room Quality
7.8
Rooms are generally comfortable with good beds and showers, but there are recurring issues: some mattresses too firm, small beds/sofa-bed problems, awkward mirror/TV placement, noisy pipes and occasionally hot rooms; some decor feels tired.
Amenities
7.6
Positive points: free shuttle to NEC, free parking and good toiletries. Negatives: no advertised pool despite photos, limited access to kettle when sofa-bed in use, and limited breakfast service at times.
Value for Money
8.2
Not widely commented on; one note about parking charge/discount confusion. Overall appears reasonable for short stays and NEC/airport convenience.
Food and Beverage
7.3
Breakfast timing and some items were praised (early breakfast for flights), but multiple guests reported limited selection, items not topped up (bacon, yoghurt, croissants, bananas), reliance on scrambled egg, and disliked dispensers.
Overall Experience
9.2
Overall positive experience for many guests due to friendly staff, clean/comfortable rooms and convenient location for NEC/airport transfers; however a minority reported significant maintenance/cleaning issues and a tired property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:17

Property Description

Convenient Location
Situated in the heart of England, Holiday Inn Express Birmingham NEC is a mere 5-minute drive from the National Exhibition Centre and Resorts World Birmingham, offering easy access to key attractions.

Modern Amenities
Each room at Holiday Inn Express features a private bathroom with a power shower, TV, and tea/coffee making facilities, ensuring a comfortable stay for guests.

Meeting Facilities
With 8 meeting rooms accommodating up to 80 delegates, equipped with free WiFi, LCD projector, and stationery, the hotel is the perfect venue for business gatherings.

Ready to experience comfort and convenience at Holiday Inn Express Birmingham NEC? Book your stay now!

Important information:

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Please note, that the card used to make the reservation must be presented upon check-in and verified by pin.

Please note that cash payments are not allowed.

When traveling with pets, please note that an extra charge of 30 GBP per pet, per stay applies. Pets are welcomed by prior arrangement with the hotel.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 5101 reviews
Cleanliness: 8
Service: 9
Location: 8.5
Room Quality: 7.8
Amenities: 7.6
Value for Money: 8.2
Food and Beverage: 7.3
Overall Experience: 9.2
R
Ravinder • couple • gb
10
2026-08-08 • via Nuitee
D
Donna • family_with_children • gb
8
Ideal for what we needed it for
Pros:

Great location, clean and tidy, great staff. Great menu cor dinner.

Cons:

The breakfast didn’t have the greatest selection of items and not topped up so many things were finished like bacon, yoghurt, croissants, jam etc

2026-08-08 • via Nuitee
H
Helen • solo_traveller • gb
9
2026-08-07 • via Nuitee
F
Flavia De Santis • solo_traveller • it
8
2026-08-07 • via Nuitee
J
Jennifer • family_with_children • gb
6
2026-08-07 • via Nuitee
M
Matt • couple • gb
10
Excellent all round
Pros:

Perfect location

2026-08-07 • via Nuitee
B
burton • solo_traveller • gb
8
2026-08-06 • via Nuitee
E
Eamon • solo_traveller • gb
8
1 night stay.
Pros:

The staff were friendly. Breakfast was good but only scrambled egg rather than a choice.

Cons:

The mirror at the bottom of the bed. I'm too old to keep seeing myself and the matress was too hard.The tv was up one corner so you got a crick in your neck watching it.

2026-08-06 • via Nuitee
A
Antje • extended_group • us
8
Super für das Festival of Quilt
Pros:

Englisches Frühstück. Was es gab war reichlich, manchmal mit Wartezeit. Käse habe ich nicht gefunden. Es war sehr angenehm, Freitagmorgen nach der Anreise zu frühstücken.

Cons:

Englisches Frühstück. Was es gab war reichlich, manchmal mit Wartezeit. Käse habe ich nicht gefunden. Es war sehr angenehm, Freitagmorgen nach der Anreise zu frühstücken.

2026-08-06 • via Nuitee
C
Charity • solo_traveller • ie
10
Pros:

The staff amd hotel facilities

Cons:

Nothimg

2026-08-06 • via Nuitee
S
Steven • couple • gb
10
Pros:

Clean and comfortable and great customer service

2026-08-05 • via Nuitee
R
Rosalind • solo_traveller • es
5
Never again
Pros:

Nothing really, I will not stay there again

Cons:

The hotel is very tired and in need of renovation. The cleaning staff did not properly clean the room. A glass and spoon I used was not even cleaned two days running. The toilet did not flush properly and the cold water tap dripped unless you struggled to turn it fully off.

2026-08-05 • via Nuitee
T
Terry • solo_traveller • us
9
Pros:

Proximity to the airport. Room was comfortable. Hotel was well maintained.

Cons:

No complaints

2026-08-05 • via Nuitee
M
Maqbool • family_with_children • gb
8
2026-08-04 • via Nuitee
T
THORN • solo_traveller • gb
9
Pros:

All good

Cons:

Breakfast could be warmer and lack of public transport to and from the station.

2026-08-04 • via Nuitee
C
Carolanne • solo_traveller • gb
6
No swimming pool - pics lie!
Pros:

I liked the room. It was clean enough.

Cons:

The pictures on booking.com had photos of a swimming pool. There is no swimming pool in the hotel.

The breakfast was ok. However hardly any staff was working. I felt like it was only this one (lovely) man working.

I didn't like the location. It stated an airport hotel however this wasn't at the airport.

The room wasn't big enough for 4 - the covers on the sofa bed didn't fit 2 kids.
We also couldn't get access to the kettle as the sofa bed was lying down.

2026-08-04 • via Nuitee
A
Anne • solo_traveller • gb
6
We have no bananas today
Pros:

Comfortable

Cons:

No bananas at breakfast
Didn't like the marmalade/jam dispensers
Menu not to my taste.

2026-08-03 • via Nuitee
D
Dawn • solo_traveller • gb
10
2026-08-03 • via Nuitee
P
Paulina • solo_traveller • gb
9
Very lovely stay
Pros:

Very clean, lovely staff and early breakfast which is important with often early flights.

Cons:

We waited a bit to give back access cards, though I think we could have just left them in the room.

2026-08-03 • via Nuitee
Y
Yates • solo_traveller • gb
8
2026-08-03 • via Nuitee