Holiday Inn Express Birmingham Airport NEC by IHG

Hotels
Holiday Inn Express
8.4 (169 reviews)
Bickenhill Parkway, Birmingham, England, B40 1QA , Birmingham , GB

Pets allowed

Facilities

Free breakfast
Electric car charging station
No single-use plastic straws
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Elevator
Conference space
Free breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast selection
Cons:
Parking charges
Cleanliness issues

Categories

Cleanliness
7.86
Some negative feedback about filthy shower and dirty beds.
Service
9.33
Staff were very friendly and accommodating; many positive mentions.
Location
8.87
Great location for accessing local attractions.
Room Quality
7.82
Rooms were mentioned as clean but a bit dated; some issues noted with TV.
Amenities
8.85
Breakfast had a good selection and included options; some complaints about parking.
Value for Money
7.31
High parking fees negatively affected perceived value.
Food and Beverage
8.36
Breakfast was well received; some mixed reviews on other food options.
Overall Experience
8.83
General positive experience despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:00

Property Description

Convenient Amenities
Enjoy complimentary Wi-Fi and grab a snack from the vending machine at our Holiday Inn Express Birmingham NEC.

Dining and Bar Experience
Treat yourself to a delicious meal at the Great Room or unwind with a drink at the bar/lounge.

Event Spaces and Accommodations
Plan your next event in our spacious 904 square feet conference area and choose from 8 meeting rooms. Stay in one of our 179 guestrooms with modern amenities and flat-screen TVs.

Book your stay at Holiday Inn Express Birmingham NEC, an IHG Hotel, for a memorable experience in Birmingham!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 169 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 7.82
Amenities: 8.85
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 8.83
C
Claire family_with_children gb
10
McKenzie met us at the desk and was excellent while also dealing with a rude customer. Great customer service.
Pros:

Ideal location to meet my husband from the airport and cater for dogs ☺️ the field area was so easy to get to and dogs can sit in a section of the restaurant .
Comfy bed

Cons:

A few areas could be replaced - toilet roll holders etc but all was clean and that’s what’s important .

2026-07-25 via Nuitee
C
Chelses family_with_children gb
1
I wouldn’t stay again or recommend it to anyone.
Pros:

Location was good for the airport.

Cons:

The bedroom wasn’t ready and we was waiting until after 3am for beds to be made. Air conditioning didn’t work. The shower and bathroom hasn’t been cleaned. Paid £100 for 2 hours sleep.

2026-07-25 via Nuitee
L
Louise couple gb
10
2026-07-25 via Nuitee
B
Brown solo_traveller gb
10
Pros:

Everything was excellent

2026-07-25 via Nuitee
P
Phil family_with_children gb
10
Fantastic hotel with amazing staff
Pros:

Very clean and modern. Staff were exceptionally polite and professional. Very good value for money

2026-07-24 via Nuitee
R
Rimell solo_traveller gb
8
Stay at holiday express
Pros:

Rooms were nice and comfortable

Cons:

Eating area is quite small especially as there were alot of people. But it was okay couldn't grumble too much.

2026-07-24 via Nuitee
L
LeeLee69 couple gb
8
Does exactly what it says on the tin!
Pros:

Ideal for staying over before flying from the airport. Perfectly comfortable. Didn't eat here but the staff were exceptionally friendly!

Cons:

A better breakfast selection.

2026-07-24 via Nuitee
V
Victoria couple gb
8
2026-07-24 via Nuitee
J
Jason solo_traveller gb
5
2026-07-22 via Nuitee
K
kenny couple gb
5
Hotel was ok, breakfast very poor
Pros:

As we checked in the man at the desk was very apologetic for making us wait, he had good manners

Cons:

The breakfast was cold on the first morning, so we got up early and went down for breakfast and the same cold again, I went to the coffee machine pressed the button and no milk, I tried 3 different coffees and still no milk, very poor service

2026-07-21 via Nuitee
D
Des solo_traveller ie
8
What it says on the tin! Just the job.
Pros:

Value for money.

Cons:

All good.

2026-07-20 via Nuitee
J
Jane couple gb
3
Won’t stay there again
Pros:

Location

Cons:

Hard mattress, lumpy pillows, chaos at breakfast, quality of food at breakfast, staff not interested in helping

2026-07-19 via Nuitee
K
karen family_with_children gb
8
2026-07-19 via Nuitee
A
Ashley solo_traveller gb
10
2026-07-19 via Nuitee
C
Claire solo_traveller gb
10
Pros:

Friendly helpful staff and close to NEC

2026-07-19 via Nuitee
J
James solo_traveller gb
8
Pros:

For the money this is a great hotel and the staff were brilliant. Excellent breakfast included...

Cons:

£15 to park

2026-07-19 via Nuitee
C
Chris solo_traveller gb
7
2026-07-19 via Nuitee
D
David solo_traveller gb
10
I'll be back !
Pros:

The staff we're polite and professional. The room was clean and spacious. The breakfast was good and you could help yourself to more food if you wanted to.

Cons:

N/A

2026-07-18 via Nuitee
D
David couple es
9
Right location at right price .
Pros:

Right location for airport .

Cons:

Nothing .

2026-07-18 via Nuitee
B
Bernd couple de
8
2026-07-17 via Nuitee