Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Dated room facilities
High parking costs

Categories

Cleanliness
7.03
Noted issues with the cleanliness of the bathroom and overall maintenance.
Service
9
General sentiment of helpful staff and good service.
Location
9.54
Location is perfect for accessing York; great views and proximity to attractions.
Room Quality
7.99
Rooms were described as dated and small with some comfort issues.
Amenities
7.52
Amenities were adequate but included complaints about the lack of mini fridges.
Value for Money
6.98
Several reviews hinted that the hotel was overpriced for the quality provided.
Food and Beverage
8.53
Breakfast was generally well-rated but the quality of some items was criticized.
Overall Experience
9
Overall good stay despite some negative aspects; enjoyed the city and hotel atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:45

Property Description

Luxurious Accommodation
Experience modern rooms with flat-screen TVs, tea/coffee facilities, and stylish decor. Some rooms offer stunning views of Clifford's Tower.

Fitness and Wellness
Stay active at the 24-hour gym with cardio equipment, weights, and stretching areas to keep you in top shape during your stay.

Convenient Location
Located in the heart of historic York, just a short walk from popular attractions like Jorvik Viking Centre, York Minster, and the Grand Opera House.

Book now to indulge in luxury, fitness, and convenience at the York Hilton.

Important information:

Please note, the property offers valet parking only and it costs £30 per day. Guests must not park their own car unless using Clifford's car park opposite, which is run by the council. Please be aware that the Clifford's Tower is undertaking some vital conservation works to protect the tower and make improvements for visitors - this will restrict your view of the tower slightly from some of the rooms, but everything will be back to normal later this year. Sorry for the inconvenience
Guests under the age of 18 can only check in with a parent or official guardian.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBA

Location

Guest Reviews

8.2
Based on 7231 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.53
Overall Experience: 9
C
Cara • extended_group • nz
10
Wonderful
Pros:

The staff had terrible issues the day we arrived
It was hot
Saturday
Busy and the IT was off line returning the team to pen and paper.
But despite all that they were wonderful.

Cons:

Nothing to add lived it all

2026-09-12 • via Nuitee
D
Debbie • couple • gb
8
We really enjoyed our stay and hope to return
Pros:

Location , friendly staff

Cons:

Bathroom very small

2026-09-12 • via Nuitee
K
Kathryn • couple • gb
8
Really enjoyed our stay and will definitely book here again when visiting York.
Pros:

Perfect location. Friendly staff, in particular Christine who worked in the bar was amazing. So helpful, knowledgeable about the area and really went that extra mile with her kindness. What a lovely lady!

Cons:

It was all lovely.

2026-09-12 • via Nuitee
C
Christine • extended_group • gb
10
I will definitely use the Hilton again.
Pros:

Very comfortable room with refillable toiletry bottles. The location is great for visiting main attractions and walking distance from the station. Breakfast was buffet style, all fresh hot food. I also had a dinner one night which was first class. Very friendly staff too.

Cons:

My only suggestion is not to exchange bath towels that are left hanging up…..a bit more for the environment…. but glad to see the refillable toiletry bottles.

2026-09-12 • via Nuitee
S
Sarah • family_with_children • gb
8
2026-09-12 • via Nuitee
C
Charlotte • family_with_children • gb
8
Great location, excellent staff and good value for money
Pros:

Staff were excellent onsite car parking was fantastic. Housekeeping standards were excellent.

Cons:

Bathroom a little dated

2026-09-12 • via Nuitee
C
Cacilda • family_with_children • gb
9
Muito boa!
Pros:

Os funcionários são maravilhosos, a localização é excelente e a cama é muito confortável e com lençóis e travesseiros muito bons.

Cons:

Achei a cama um pouco estreita para o padrão do hotel.

2026-09-12 • via Nuitee
R
Robert • couple • gb
10
Great location, clean and super friendly staff
Pros:

Clean, modern and great location

2026-09-11 • via Nuitee
G
Germana • couple • ar
9
Muy buena ubicación! La mejor!
Pros:

La ubicación es excelente! Nos permitieron dejar el auto antes del horario de check in. Aunque es de pago. La recepcionista fue muy amable.

Cons:

El valor del parking elevado.

2026-09-11 • via Nuitee
R
Rich Teer • extended_group • ca
9
A nice hotel in the centre of York with convenient access to The Shambles.
Pros:

This hotel is perfectly located for wandering around York town centre, including The Shambles. Our room overlooked the York Tower, which is exactly what I hoped for when booking! The breakfast was very tasty.

Cons:

The parking arrangements were less than ideal: what sort of hotel doesn't have enough parking for all of its guests?! Fortunately, we were able to park over the road at a reasonable rate.

2026-09-11 • via Nuitee
A
Annabel • couple • gb
6
2026-09-11 • via Nuitee
A
Arch • solo_traveller • gb
9
Pros:

Everything

Cons:

Nothing

2026-09-11 • via Nuitee
D
Denis • family_with_children • ie
3
2026-09-10 • via Nuitee
Y
Yousef • couple • il
1
A disappointing experience that I would not repeat or recommend.
Pros:

The location was good and close to the main attractions in York.

Cons:

booked through Booking.com and specifically reserved a room with a castle view, but we did not receive the room or view we had booked. The hotel also has no air conditioning, and the room was extremely hot and uncomfortable. The staff were not helpful, and when we tried to speak to them, they were often unresponsive and their attitude was not welcoming. Overall, I was very disappointed with the way we were treated.

2026-09-10 • via Nuitee
F
Felipe • couple • cl
10
Estupenda
Pros:

Todo

Cons:

Nada

2026-09-09 • via Nuitee
S
Sheena-Marie • couple • gb
2
2026-09-09 • via Nuitee
S
Susan • couple • gb
8
Pros:

The breakfast and variety of food in the restaurant to choose from was fabulous and highly recommended. The hotel was very clean on the stairs and surrounding areas and the bedroom were of standard clean

Cons:

the mattress on the bed was very hard and uncomfortable and the pillows went flat when your head rested on them. Room was very warm but did have air conditioning but was very loud. Lots of noise from outside people entering in and out of hotel and noise from restaurant below early in the morning

2026-09-08 • via Nuitee
P
Phillip • solo_traveller • gb
8
2026-09-08 • via Nuitee
I
Ivan • family_with_children • cy
5
Only booked it for it’s location and parking, but on arrival it turned out the parking was full
Pros:

Only location

Cons:

Outdated , soulless , business hotel with limited parking option

2026-09-08 • via Nuitee
G
GUIDO ANDRES • solo_traveller • ar
10
Top-tier hotel with amazing staff who saved our day!
Pros:

Everything you would expect from a top-tier hotel! The room was extremely comfortable, with a gorgeous view and a fantastic location.

We want to give a special thank you to the staff. We arrived in the morning completely exhausted because our flight had been rescheduled and we had to travel overnight without sleep. The receptionist went above and beyond to get us a room well before the official check-in time so we could rest before exploring the city. That gesture meant the world to us!

It was the ideal place in terms of comfort and location for the kind of stay we needed, situated in a truly beautiful spot.

We are so happy we stayed here—everything was great!

2026-09-08 • via Nuitee