Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Dated room facilities
High parking costs

Categories

Cleanliness
7.03
Noted issues with the cleanliness of the bathroom and overall maintenance.
Service
9
General sentiment of helpful staff and good service.
Location
9.54
Location is perfect for accessing York; great views and proximity to attractions.
Room Quality
7.99
Rooms were described as dated and small with some comfort issues.
Amenities
7.52
Amenities were adequate but included complaints about the lack of mini fridges.
Value for Money
6.98
Several reviews hinted that the hotel was overpriced for the quality provided.
Food and Beverage
8.53
Breakfast was generally well-rated but the quality of some items was criticized.
Overall Experience
9
Overall good stay despite some negative aspects; enjoyed the city and hotel atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:45

Property Description

Luxurious Accommodation
Experience modern rooms with flat-screen TVs, tea/coffee facilities, and stylish decor. Some rooms offer stunning views of Clifford's Tower.

Fitness and Wellness
Stay active at the 24-hour gym with cardio equipment, weights, and stretching areas to keep you in top shape during your stay.

Convenient Location
Located in the heart of historic York, just a short walk from popular attractions like Jorvik Viking Centre, York Minster, and the Grand Opera House.

Book now to indulge in luxury, fitness, and convenience at the York Hilton.

Important information:

Please note, the property offers valet parking only and it costs £30 per day. Guests must not park their own car unless using Clifford's car park opposite, which is run by the council. Please be aware that the Clifford's Tower is undertaking some vital conservation works to protect the tower and make improvements for visitors - this will restrict your view of the tower slightly from some of the rooms, but everything will be back to normal later this year. Sorry for the inconvenience
Guests under the age of 18 can only check in with a parent or official guardian.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 30 per day.

Location

Guest Reviews

8.2
Based on 6972 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.53
Overall Experience: 9
S
sophie • extended_group • fr
10
2026-07-25 • via Nuitee
B
Basim Abbdulrazzaq • solo_traveller • iq
10
Pros:

location is perfect
staff all good
comfort is good

Cons:

every think

2026-07-25 • via Nuitee
M
Maleekjan • family_with_children • ae
4
Nothing great about it except location and name
Pros:

Location

Cons:

1. Very small rooms.
2. Tiny bathroom, no way for water to go out except bath tub. Complained to reception but no help was provided.
3. No one was to help bring our lagguage down while check out.
4. Staff is not that supportive.
5. It is not Hilton grade hotel.

2026-07-25 • via Nuitee
T
Tina • family_with_children • dk
8
Godt - men lille familieværelse
Pros:

Rigtig god beliggenhed - rigtig god morgenmad

Cons:

Familieværelser var lille - med 2 halvanden mands senge til 4 personer. Sengen var for lille til 2 voksne

2026-07-25 • via Nuitee
A
Adrian • couple • gb
9
2026-07-24 • via Nuitee
C
Curran • couple • gb
8
Very enjoyable
Pros:

I liked almost everything about this property

Cons:

I did not like over the bath shower & really disliked shower curtain

2026-07-24 • via Nuitee
C
Claudia Edith • extended_group • ar
9
2026-07-24 • via Nuitee
L
Laurent • extended_group • gb
8
2026-07-24 • via Nuitee
S
Sheila • couple • gb
9
Great place to stay for a city break.
Pros:

Excellent location for a city break. Close to all the attractions with easy access to the river and bars.

2026-07-24 • via Nuitee
L
Laura • solo_traveller • gb
7
2026-07-24 • via Nuitee
C
Claire • solo_traveller • gb
10
2026-07-23 • via Nuitee
G
Gary • couple • gb
10
2026-07-23 • via Nuitee
L
Lorena Gerbi • solo_traveller • ar
8
2026-07-23 • via Nuitee
N
Nujud • couple • sa
4
Disappointing
Pros:

Location.

Cons:

The hotel’s biggest strengths are its excellent location and the concierge, who was consistently the friendliest and most helpful member of the team.

Unfortunately, the rest of our experience was disappointing. Our room was not ready until approximately 30 minutes after the advertised 4:00 PM check-in time.

During check-in, I asked about the express check-out process in case reception happened to be busy at the time of departure. I was told that I could simply leave the key cards in the box. The receptionist then mentioned that there would “probably” be additional charges to the card on file, giving only a very brief explanation before moving on. I found the use of the word “probably” inappropriate, as it suggested that extra charges were likely.

The room itself felt dated, with older décor and a very small window. The bathroom and shower also felt outdated, and the shower was quite small.

I was also disappointed by the service at reception. When I requested assistance with our luggage, the receptionist appeared hesitant to help, even after the concierge prompted them to do so. I expected a more welcoming, attentive, and proactive level of service from a Hilton hotel.

Overall, while the location is excellent and the concierge was outstanding, I believe the hotel would benefit from improvements to both its rooms and the consistency of its front desk service.

2026-07-22 • via Nuitee
V
Veronika • family_with_children • de
9
2026-07-22 • via Nuitee
J
Julie • couple • gb
10
Enjoyable and good value!
Pros:

Clean, good value fir money and close to town centre.

Cons:

Friendly staff and excellent food.

2026-07-22 • via Nuitee
M
Mendoza • solo_traveller • us
6
2026-07-22 • via Nuitee
A
ALWI HALIM 2 • solo_traveller • id
9
2026-07-22 • via Nuitee
T
Thu Trang • couple • vn
7
Pros:

Vị trí thuận tiện ,trung tâm

Cons:

Nhà tắm quá nhỏ

2026-07-21 • via Nuitee
P
Paul • couple • be
8
2026-07-21 • via Nuitee