Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Cleanliness issues
Dated room facilities
High parking costs

Categories

Cleanliness
7.03
Noted issues with the cleanliness of the bathroom and overall maintenance.
Service
9
General sentiment of helpful staff and good service.
Location
9.54
Location is perfect for accessing York; great views and proximity to attractions.
Room Quality
7.99
Rooms were described as dated and small with some comfort issues.
Amenities
7.52
Amenities were adequate but included complaints about the lack of mini fridges.
Value for Money
6.98
Several reviews hinted that the hotel was overpriced for the quality provided.
Food and Beverage
8.53
Breakfast was generally well-rated but the quality of some items was criticized.
Overall Experience
9
Overall good stay despite some negative aspects; enjoyed the city and hotel atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:45

Property Description

Luxurious Accommodation
Experience modern rooms with flat-screen TVs, tea/coffee facilities, and stylish decor. Some rooms offer stunning views of Clifford's Tower.

Fitness and Wellness
Stay active at the 24-hour gym with cardio equipment, weights, and stretching areas to keep you in top shape during your stay.

Convenient Location
Located in the heart of historic York, just a short walk from popular attractions like Jorvik Viking Centre, York Minster, and the Grand Opera House.

Book now to indulge in luxury, fitness, and convenience at the York Hilton.

Important information:

Please note, the property offers valet parking only and it costs £30 per day. Guests must not park their own car unless using Clifford's car park opposite, which is run by the council. Please be aware that the Clifford's Tower is undertaking some vital conservation works to protect the tower and make improvements for visitors - this will restrict your view of the tower slightly from some of the rooms, but everything will be back to normal later this year. Sorry for the inconvenience
Guests under the age of 18 can only check in with a parent or official guardian.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 30 per day.

Location

Guest Reviews

8.2
Based on 6885 reviews
Cleanliness: 7.03
Service: 9
Location: 9.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.53
Overall Experience: 9
S
Sandra • couple • gb
10
Great hotel in the centre of York. Well placed for a visit to the Barbican threatre
Pros:

Spacious rooms, great breakfast and friendly staff. Perfect spot in centre of York. Really comfortable beds. Very clean rooms and public areas.

Cons:

A little bit noise at times at the front of the building. Didn’t both us too much.

2026-07-04 • via Nuitee
E
Edward • couple • gb
10
2026-07-04 • via Nuitee
S
Sheree • solo_traveller • za
8
2026-07-04 • via Nuitee
T
Tracy • couple • gb
7
A wonderful stay with excellent service, a comfortable room, and a welcoming atmosphere.
Pros:

Good location good vegan selection at breakfast

Cons:

Nothing

2026-07-04 • via Nuitee
R
Rita • extended_group • gb
8
Nice friendly hotel near the centre which was ideal. Plenty of bars , restaurants & shops.
Pros:

Good choice of breakfast items and friendly staff. Air conditioned which was good.

Cons:

No air conditioning in the room. Only a small fan which wasn't enough as it was hot so didn't sleep. The pillows wasn't very comfortable but the bed and room was good and very clean.

2026-07-04 • via Nuitee
A
Allison • couple • gb
10
Relaxed, perfect placed to see Yprk
Pros:

Breakfast was self service, eggs cooked on request

Cons:

Nothing

2026-07-04 • via Nuitee
T
Timothea • family_with_children • gb
9
2026-07-04 • via Nuitee
G
Gregory • couple • gb
10
Had a great time 2 nights breakfast lovely.
Pros:

Clean comfortable staff polite but the house keeping ladies were amazing big thanks to them .

Cons:

Clean and bright and welcoming

2026-07-04 • via Nuitee
K
Ken • couple • gb
7
Could have been better
Pros:

Location

Cons:

Price of parking and no fridge in a family room.

2026-07-04 • via Nuitee
E
ECK3490 • Couples • Manchester, Greater Manchester, England
8
Elaine
Pros:

What a lovely stay at the Hilton York. Greeting was fabulous and we were able to check in early and took the option of valet parking which was really smooth. The room was lovely and clean overlooking the castle and nothing was too much trouble for the staff. Excellent location. We thoroughly enjoyed our stay and we will definitely stay again when we visit York.

2026-07-03 • via Tripadvisor
P
Poland • couple • gb
7
Great location, friendly helpful staff.
Pros:

Location is great, staff were very helpful and friendly. Breakfast offered great choices and the staff were well organised.

Cons:

Room 343. We asked for a walk in shower room, which was allocated to us. However, as we walked in to the room, the carpets outside the bathroom were wet. It is clear that the drainage in the bathroom is not adequate and results in flooding, which spreads easily to the bedroom. We guessed this may be a problem, so used towels to contain the water overflow. It meant the cleaner had extra work every day. There is little provision inside the bathroom for storage of personal toilet items.

2026-07-03 • via Nuitee
C
Collins • couple • gb
10
Brilliant
Pros:

The staff were helpful and kind the room was so clean and the mattress was comfortable

Cons:

Nothing will use again

2026-07-02 • via Nuitee
3
335finlayw • Couples
10
Great location.
Pros:

I found the hotel nice and central for everything. Had an enjoyable stay. Staff were all very helpful.
My only negative comments would be no fridge in the room and when you book a room on the front elevation of the hotel you would expect to have a view of the museum castle. I was in room 301 and was a bit disappointed with the view over roofs to a main road.
As I said I did enjoy my stay and would go back to the hotel.

2026-07-01 • via Tripadvisor
P
Peter • couple • gb
10
Pros:

The hotel has a great location adjacent to Cliffords Tower and within easy walking distance of the sights of York. It is a modern building with the room being of good size, comfortable and upto date in decor and amenities including ensuite. The Dinner Bed and Breakfast option was good value as it included a three course dinner. All the food was of good standard and the staff were attentive, friendly and helpful. The added cost of £30.00 a night was disappointing though in comparison to the adjacent castle car park turned out to be better value and considering the budget nature of our deal the additional cost was understandable.

Cons:

nothing

2026-07-01 • via Nuitee
A
Alison • solo_traveller • gb
10
Brilliant
Pros:

Excellent stay. Spotless. Asked for a view. It was amazing. Close to everything. It was during the heatwave, they got us in early and provided us with very cold water, water was available in the lobby too. Aircon in room. Late check out at 12. Fabulous thank you . Great breakfast . Comfy bed .

Cons:

Nothing

2026-07-01 • via Nuitee
L
Laurence • couple • gb
7
Nice city and the hotel was comfortable. Went during a heat wave so was hot.
Pros:

Close to the centre

Cons:

Soft pillows.
Air con was inconsistent.

2026-07-01 • via Nuitee
G
Graham • couple • gb
9
Excellent, thoroughly enjoyed the stay.
Pros:

Staff were very helpful, room was comfortable - bed a little hard for my liking, but that is just a personal prefrence, breakfast was first class.

Cons:

During the hot spell, air con' would have been helpful - but that is just a sign of global warming & not a fault with the hotel. A fan was supplied in the room.

2026-07-01 • via Nuitee
G
Graham • couple • gb
7
2026-07-01 • via Nuitee
A
anniestravels2005 • Friends getaway • Houston, Texas
10
What a stay!!! 100/10 Stars
Pros:

We stayed during last week's heatwave, which was honestly brutal, but the staff completely turned the experience around. Even though our room didn't have A/C, they went out of their way to bring us fans, cold water, and cold facecloths, and even offered to open the window, which definitely helped. As Americans, we definitely missed having A/C, but we also understand that's just not the norm here!

We also spoke with another American working at reception who was incredibly kind while helping us with our luggage. She completely understood what we were going through in the heat and really sympathized with us, which made us feel heard! Every interaction we had with the staff was wonderful, including the egg chef at breakfast, who made mornings especially memorable. The reception manager deserves her own special shoutout, she handled what I'm sure were countless complaints (but one nasty guy we heard) about the heat with patience, professionalism, and a great attitude. You could just tell the entire team was doing everything they possibly could with the situation they were given, and that didn't go unnoticed.

The room was on the smaller side, but that's exactly what we booked, so no complaints there. More importantly, it was spotless, comfortable, and beautifully decorated. The bathroom was a great size with excellent water pressure, and the view of the castle was absolutely fantastic.

Breakfast was incredible, with so many options. My vegan travel buddy who booked the hotel was especially impressed because she was actually able to eat a huge variety of foods, which isn't something she usually gets to do while traveling. For a city hotel next to a historic landmark, we also thought the price was extremely reasonable.

Overall, despite the heat, we absolutely loved our stay. The staff, the food, and the facilities all exceeded our expectations, and the level of care we received really made all the difference. We can't wait to come back!

2026-06-30 • via Tripadvisor
E
Elaine • couple • gb
8
Very pleasant
Pros:

View was lovely

Cons:

Unable to book car space

2026-06-30 • via Nuitee