Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
5.89
Room cleanliness issues mentioned, including dirty bathrooms and dated rooms.
Service
8.36
Staff were described as friendly and helpful across multiple reviews.
Location
8.4
Multiple reviews praised the hotel location near the city and local attractions.
Room Quality
6.35
Several comments about rooms being dated and issues with the bathroom.
Amenities
6.88
Amenities like Wi-Fi and convenient parking were mentioned, but some were found lacking.
Value for Money
6.34
Rooms considered overpriced for the condition and age of the property.
Food and Beverage
6.89
Breakfast and bar facilities received mixed reviews but generally acceptable.
Overall Experience
6.86
Despite some issues, the general sentiment was moderately positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:00

Property Description

Prime Location near Swan River

Located in the heart of Perth CBD, the newly refurbished Mercure Perth on Hay offers a prime location near the beautiful Swan River. Perfect for exploring nearby attractions like the Perth Mint, Kings Park, and shopping precincts, as well as enjoying funky rooftop bars.

Comfortable and Well-Equipped Rooms

Choose from 127 thoughtfully designed hotel rooms featuring generous beds, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Enjoy the convenience of amenities such as guest laundry, luggage storage, and 24-hour front desk.

Dining and Meeting Facilities

Indulge in delicious meals at the on-site restaurant and bar, offering breakfast and an all-day menu for in-room orders. With spacious meeting spaces and board rooms, Mercure Perth on Hay is perfect for both business and leisure travelers.

Ready to experience the best of Perth? Book your stay at Mercure Perth on Hay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that full payment is required upon arrival. Please note that there are few parking options available for guests at Mercure Perth on Hay. For $30 per day, guests are able to park on-site at the Hotel - this is subject to availability upon arrival. Alternatively, there is offsite, secure parking available 656 feet walk from the Hotel for an additional charge of $25 per night. On arrival, the team will assist guests with parking requirements. There is free on-street parking, in front of the hotel from 18:00 to 08:00 each day. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Guests are required to show a valid photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 2514 reviews
Cleanliness: 5.89
Service: 8.36
Location: 8.4
Room Quality: 6.35
Amenities: 6.88
Value for Money: 6.34
Food and Beverage: 6.89
Overall Experience: 6.86
F
Francke • solo_traveller • au
8
Pros:

Food at the Restaurant

Cons:

Front office did not give me a
Invoice,yet to get one

2026-06-13 • via Nuitee
C
Coryn • solo_traveller • gb
7
2026-06-13 • via Nuitee
M
Martin • solo_traveller • ar
10
2026-06-11 • via Nuitee
A
Allison • solo_traveller • au
4
2026-06-10 • via Nuitee
R
Rowland • solo_traveller • au
10
2026-06-10 • via Nuitee
R
Richard • extended_group • au
9
Awesome stay!
Pros:

The room was so clean and well maintained

Cons:

None

2026-06-08 • via Nuitee
M
Margaret • solo_traveller • au
8
2026-06-08 • via Nuitee
G
Gordon price • solo_traveller • au
9
2026-06-08 • via Nuitee
D
Daniel • solo_traveller • au
7
2026-06-03 • via Nuitee
S
Steven • couple • au
10
Excellent I have no complaints
Pros:

Everything

Cons:

Nothing

2026-06-01 • via Nuitee
J
jiantao li • solo_traveller • au
9
2026-05-29 • via Nuitee
M
Merrilyn • solo_traveller • au
10
2026-05-29 • via Nuitee
B
Ben • couple • au
10
2026-05-29 • via Nuitee
B
Blake • solo_traveller • au
6
Comfortable but lacked some toiletries and finishing touches.
Pros:

The room was comfortable and clean. Access was easy, room was a good size.

Cons:

The plug did not fit the bath. The conditioner and body wash were empty. The hotel did not have a set of scales to weigh myself (or more to the point, work out how heavy my bags were.)

2026-05-26 • via Nuitee
T
Travis • family_with_children • au
1
Horrible. Food at H&H was overpriced and terrible. Got evacuated at 5am with false emergency.
2026-05-26 • via Nuitee
H
Hanna • couple • au
7
It’s was good
Pros:

It’s close to the city and affordable

Cons:

It’s wasn’t very clean on balcony and the chairs were dirty

2026-05-24 • via Nuitee
J
JoshAdams97 • solo_traveller • au
6
Falls short of expectations
Pros:

location.
Front office Manager was a lovely guy who resolved my issues promptly and gave me a complimentary upgrade

Cons:

the staff member on check in was arrogant and rude. explained car parking directions as if i lived in the city.
first room smelt of smoke and faced a brick wall.
breakfast options are limited
very limited car parking had to pay to park in the city

2026-05-23 • via Nuitee
R
Ron • family_with_children • au
4
Realy disappointed
Pros:

Staff were polite

Cons:

Having to pay $35 for parking.
Restaurant menu was not good. Finger food for drinkers.
Elevators are small.
One cheers in the room, no table in the room, satellite channels on the TV wouldn't work. The bath/shower set up is awkward to run a bath and get in and out of, the bath had paint peeling off the tiles and the fittings were badly glued on, so we're trying to fall off. Could reach the body wash when sitting in the bath, designed for shower use only. No alarm in the room. Had to scan QR code for site info and writing was so small you couldn't read anything on the menu. No printed info at all in the room. Over priced for amenities.

2026-05-23 • via Nuitee
B
Barsham • couple • au
10
2026-05-21 • via Nuitee
G
Glenn • solo_traveller • au
1
2026-05-20 • via Nuitee