Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location (near Royal Perth Hospital, city centre, restaurants)
Friendly/lovely staff mentioned in multiple reviews
Comfortable beds and generally clean/spacious rooms for many guests
Good lunch/dinner options, coffee excellent, beer on tap
Some guests found strong value and rebooked
Cons:
Inconsistent service including double-charging and unresponsive reception
Cleanliness issues in some rooms (mouldy floors, stained towels, missed housekeeping)
Rooms dated/worn; shower temperature issues and broken/bad TV or kettle
Amenities problems (no water in fridges, limited elevator access, parking expensive, carpark aircon issues)
Breakfast limited with few hot options; some found portions small

Categories

Cleanliness
5
Mixed: some guests reported clean and fresh rooms, but several noted mouldy bathroom floors, stained towels and rooms not being cleaned.
Service
6.5
Mixed: multiple comments praise lovely and friendly staff, however there are serious complaints about double-charging, unresponsive reception and inattentive service.
Location
8.8
Strongly positive: repeatedly praised for proximity to Royal Perth Hospital, city centre and restaurants; easy to find and convenient for appointments.
Room Quality
5.5
Mixed to below average: comfortable beds noted by some, but rooms described as dated and worn with issues like inconsistent shower temperature, broken kettle and TV problems.
Amenities
6.2
Mixed: positives include on-site food/drink (beer on tap, good coffee), but negatives include no water in fridges, broken kettle, limited elevator access, parking issues and carpark aircon problems.
Value for Money
6.2
Mixed: several guests found the hotel great value and rebooked, while others felt it was overpriced for the standard of facilities and were unhappy about extra charges.
Food and Beverage
8.4
Generally positive for lunch/dinner and coffee (described as great), though some guests mentioned small dinner portions and limited/poor breakfast choices.
Overall Experience
7.8
Overall mixed-to-positive: many stayed and rebooked due to location, friendly staff and comfortable beds, but significant negative incidents (billing errors, poor communication, cleanliness lapses) lowered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Prime Location near Swan River

Located in the heart of Perth CBD, the newly refurbished Mercure Perth on Hay offers a prime location near the beautiful Swan River. Perfect for exploring nearby attractions like the Perth Mint, Kings Park, and shopping precincts, as well as enjoying funky rooftop bars.

Comfortable and Well-Equipped Rooms

Choose from 127 thoughtfully designed hotel rooms featuring generous beds, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Enjoy the convenience of amenities such as guest laundry, luggage storage, and 24-hour front desk.

Dining and Meeting Facilities

Indulge in delicious meals at the on-site restaurant and bar, offering breakfast and an all-day menu for in-room orders. With spacious meeting spaces and board rooms, Mercure Perth on Hay is perfect for both business and leisure travelers.

Ready to experience the best of Perth? Book your stay at Mercure Perth on Hay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that full payment is required upon arrival. Please note that there are few parking options available for guests at Mercure Perth on Hay. For $30 per day, guests are able to park on-site at the Hotel - this is subject to availability upon arrival. Alternatively, there is offsite, secure parking available 656 feet walk from the Hotel for an additional charge of $25 per night. On arrival, the team will assist guests with parking requirements. There is free on-street parking, in front of the hotel from 18:00 to 08:00 each day. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Guests are required to show a valid photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PER

Location

Guest Reviews

6.8
Based on 2486 reviews
Cleanliness: 5
Service: 6.5
Location: 8.8
Room Quality: 5.5
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 8.4
Overall Experience: 7.8
J
Jade • family_with_children • au
10
2026-10-31 • via Nuitee
K
karl • family_with_children • au
9
2026-10-31 • via Nuitee
K
Karen • couple • au
1
2026-10-30 • via Nuitee
S
Sarah-Jayne • solo_traveller • au
9
It was really great and staff very friendly and helpful.
2026-10-29 • via Nuitee
G
Grace • couple • au
9
The hotel had everything we needed for our overnight stay, the staff were very lovely and courteous
Pros:

Location for us was excellent as we were at appointments at the Royal Perth Hospital which is about a 3 minute walk away. We have booked a room for next week. Our room was very nice, bed was comfortable

Cons:

Everything was good for us although I felt that the dinner portions were a bit small, food was delicious. The hotel was everything we needed for our overnight stay in Perth

2026-10-27 • via Nuitee
J
Jaimee • solo_traveller • au
10
2026-10-26 • via Nuitee
B
Benjamin • solo_traveller • au
1
They double charged me for my room and still have not refunded after nearly two months
Pros:

They double charged me for my room and still have not refunded after nearly two months

Cons:

They double charged me for my room and still have not refunded after nearly two months

2026-10-25 • via Nuitee
M
Marilou • extended_group • au
10
The false alarm to evacuate was made us scared
Pros:

Didn’t had breakfast in Mercure during our stay

Cons:

All good

2026-10-14 • via Nuitee
A
Abrahams • solo_traveller • au
10
Great value for money hotel , well managed and looked after.
Pros:

Nice location, compact hotel, friendly staff, excellent bed, very clean and fresh, lunch and dinner great, coffee excellent,beer on tap.

Cons:

Didn't like being charged for a late check-out for a hotel that wasn't exactly booked out.

2026-10-13 • via Nuitee
C
Coburn • extended_group • au
5
Over priced for standard of facilities
Pros:

Location was good, staff were friendly.

Cons:

We asked for rooms close to each other and we were all floors apart, could not use the elevators freely to get to each room on our booking.
No water in fridges, kettle was broken. Smelt dusty.

2026-10-12 • via Nuitee
M
Mehrdad • solo_traveller • au
7
2026-10-12 • via Nuitee
S
Samantha • solo_traveller • au
8
Pros:

Staff are very lovely, great value for money, clean and spacious room, great location.

2026-10-11 • via Nuitee
H
Heather • couple • au
5
Disappointed
Pros:

Location. Comfortable bed.

Cons:

Bathroom floor looked dirty and mouldy. Shower was weak and only had one position. Towels had stains on.
Breakfast not great. Very few choices for hot food.

2026-10-11 • via Nuitee
A
Anita • family_with_children • au
1
Horrid
Pros:

Nothing

Cons:

Staff are not attentive. Receptionist kept rushing me to pay with my debit card and when I was on the phone sorting funds kept tapping it without me telling him it’s okay to do so. Kept asking me “ok ma’am can we pay with this card again?” After knowing I’m trying to sort the funds out as I told him I wanted to pay cash to which he said yes to originally, then tapped my card for what I thought was just to be on file as expected but then I was charged for one of my rooms. I would have been fine with it if he listened properly and explained they don’t take cash BEOFRE taking my card and charging me. Facilities are awful. Shower is either super hot or super cold, no inbetween (or for at least 10 minutes then you might get Luke warm water). Staff are incredibly out of touch with reality. You order room service and have normal mannerisms with them and they look at you like you’re an alien and they don’t know how to speak? I also called reception 3 times at night, 3 the next day and a couple more the following to no avail — had to take the elevator down to reception to speak with someone. I put on the door for my room to be cleaned and it never got cleaned, they said it was the sign to keep out and I explained no, that’s the opposite side - I have the side that says “come in”. For a week or less stay my room didn’t get cleaned once and was offered once I was back from a full day out and tired. I wasn’t going to wait. Incompetent, TV didn’t even work properly either. Worst stay.

2026-10-11 • via Nuitee
A
Andy • couple • au
6
Staff were friendly, room ok but needs a bit of an update and I felt it was a little over priced considering.
Pros:

Good location, short walk to city centre

Cons:

Although the room was clean it was a little dated and worn, probably needs a bit of an update.

2026-10-11 • via Nuitee
T
Tracey • couple • au
7
Pros:

Location

Cons:

Very basic. No Cutlery

2026-10-10 • via Nuitee
R
Rick • solo_traveller • au
8
2026-10-10 • via Nuitee
M
Michael • solo_traveller • au
8
2026-10-08 • via Nuitee
R
Ryan • solo_traveller • au
5
Pros:

Price of parking is extreme even more so its not really a carpark

Cons:

Carpark the aircon didn't work chemicals eere clearly seen in shower wasn't rinsed properly

2026-09-14 • via Nuitee
R
Ramonito • couple • au
8
The hotel is quite and easy to find and accessible to nearby shops
Pros:

Close to restaurants

Cons:

needs more street lightings

2026-09-11 • via Nuitee