The Tokyo Station Hotel

Hotels
•
JR-EAST HOTELS
9.4 (1947 reviews)
Chiyoda-ku Marunouchi 1-9-1 , Tokyo , JP
+81 3-5220-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Outstanding and attentive staff
Perfect location at Tokyo Station
Luxurious, spacious rooms and spotless bathrooms
Incredible breakfast in a beautiful setting
Historic, elegant property and overall excellent experience
Cons:
Occasional train noise for rooms overlooking tracks
Spa/onsen access not complimentary for some guests
Is a splurge / relatively expensive

Categories

Cleanliness
9.6
Multiple reviews note spotless bathrooms and well-trained cleaning staff; cleanliness consistently praised.
Service
9.7
Numerous strong endorsements of attentive, extremely polite and helpful staff; front-desk and overall service repeatedly described as outstanding.
Location
9.7
Frequently highlighted as ideal — directly at Tokyo Station, extremely convenient for travel and sightseeing; some mentions of occasional train noise depending on room.
Room Quality
9
Rooms described as spacious, comfortable and luxurious with excellent bathrooms; a few guests reported noisy rooms overlooking the tracks in specific cases.
Amenities
9
Strong amenities (spa/onsen, multiple hotel locations, special pajamas, atrium breakfast) praised, though one guest noted spa entry should be free for hotel guests.
Value for Money
9
Seen as a splurge but fair value by several guests — not cheap but many felt the experience justified the price.
Food and Beverage
9.6
Breakfast repeatedly described as incredible/delicious with a beautiful atrium setting; F&B receives consistently high praise.
Overall Experience
9.6
Overall experience described as exceptional, luxurious, historic and highly recommended; many guests plan to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Accommodations
The Tokyo Station Hotel offers beautifully renovated rooms in a classical European style, providing a mix of plush decor and modern amenities such as LCD TVs and minibars. The en suite bathrooms feature both a bath and shower, along with complimentary toiletries and cozy bathrobes.

Convenient Location
Situated right next to the Marunouchi South Exit of Tokyo Station, the hotel is just a short walk from the vibrant Ginza area and the iconic Tokyo International Forum. With easy access to Akihabara, Tsukiji, and major airports, guests can explore the city with ease.

Exceptional Dining and Wellness
Indulge in exquisite dining experiences at the French restaurant and stylish bars on-site, offering a variety of cuisines including sushi, Japanese, and Chinese. Relax at the spa or stay active at the fitness center. Don't miss the sumptuous Japanese and European style buffet breakfast with a wide selection of organic juices, freshly baked bread, and more.

To experience luxury, convenience, and exceptional service, book your stay at The Tokyo Station Hotel now!

Important information:

The hotel's entrance is right next to the Marunouchi South Exit of Tokyo Station. From the Shinkansen (bullet train)'s exit or the Narita Express platform, please follow the sign for the Marunouchi South Exit.

Due to the large number of guests arriving between 15:00 and 17:00, please be advised that it may take time to check in. Luggage storage is available both before and after check-in.

Please note additional breakfast charges are applied to children 7 years and older when booking with a breakfast-inclusive rate. Children 6 years and under are served a complimentary breakfast. Please specify how many children will be staying and their respective ages in the special request box.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Location

Property Video

Guest Reviews

9.4
Based on 1947 reviews
Cleanliness: 9.6
Service: 9.7
Location: 9.7
Room Quality: 9
Amenities: 9
Value for Money: 9
Food and Beverage: 9.6
Overall Experience: 9.6
H
Helen • solo_traveller • us
10
2026-10-30 • via Nuitee
S
Shea • extended_group • us
10
2026-10-28 • via Nuitee
L
larisa • couple • il
10
2026-10-28 • via Nuitee
M
Marlene Janette • couple • us
9
2026-10-28 • via Nuitee
N
Noriko • couple • us
10
Excellent facilities and friendly customer service.
Pros:

Once again, Tokyo Station Hotel did not disappoint.

2026-10-27 • via Nuitee
N
Nikolaos • solo_traveller • ch
10
Great stay, great people, great experience
Pros:

Staff were helpful, extremely polite. Took service to a new level. Great location.

Cons:

Nothing

2026-10-27 • via Nuitee
S
Stringfellow-Brookman • couple • us
10
Pros:

The breakfast was incredible

2026-10-26 • via Nuitee
V
Valerie • couple • us
10
Pros:

Beautiful. Very helpful staff and location couldn’t be more convenient.

2026-10-26 • via Nuitee
F
Fiona • extended_group • gb
10
Luxury and peace in a central location
Pros:

A beautiful hotel! The room was spacious and very comfortable (even with 3 adults in it), the bathroom was extremely luxurious and spotless, the location was very convenient and, despite being situated in the middle of the city by a very busy train station, it was really quiet. We had a wonderful night’s sleep there. The staff were very attentive and friendly.

Cons:

Nothing!

2026-10-25 • via Nuitee
A
ASAKO • solo_traveller • jp
9
2026-10-23 • via Nuitee
L
Laura • family_with_children • gb
9
Nice luxurious and clean with super helpful staff hotel but not great
Pros:

Luxury and location

Cons:

Room given when they saw we booked on booking was noisy and overlooking tracks

2026-10-23 • via Nuitee
豊島 • family_with_children • jp
8
2026-10-23 • via Nuitee
U
Uwe • couple • de
10
2026-10-21 • via Nuitee
G
Gertruud • couple • nl
9
Super locatie
Pros:

De locatie is fantastisch. Fijne uitval basis om Tokyo te verkennen. Je loopt zo het levendige treinstation binnen.

Cons:

Je hoorde de de treinen met regelmaat. Niet hinderlijk maar wel hoorbaar.

2026-10-21 • via Nuitee
L
Laurel • couple • us
10
Lovely and convenient historic hotel.
Pros:

We enjoyed both the excellent facilities and the fascinating history of this historic hotel. The room was quite spacious and easy to move around in, and the beds, lighting, bathing facilities, and little extras were wonderful. The breakfast buffet in the Atrium was delicious and the setting beautiful. You can't beat the location for convenience.

Cons:

No complaints at all.

2026-10-20 • via Nuitee
M
Miriam • couple • ch
10
2026-10-19 • via Nuitee
江莎莎 • extended_group • tw
9
2026-10-18 • via Nuitee
M
Maja • couple • gb
10
Brilliant hotel with amazing staff - highly recommended
Pros:

Amazing front-desk service - not only polite but truly helpful. We didn’t have this level of excellent service for a long time. Location is the best location in Tokyo. Room was very comfortable with a pleasant view.

2026-10-18 • via Nuitee
J
JACOB • couple • il
10
Excellent hotel. One of the best I have ever stayed
2026-10-15 • via Nuitee
A
Alice Suryani Binti • couple • my
9
It’s almost perfect and I will be back
Pros:

Location and the size of the room

Cons:

In comparison of Imperial Hotel, still have improvement for warmth of staffs

2026-10-12 • via Nuitee