DoubleTree by Hilton London – West End

Hotels
•
Doubletree by Hilton
8 (2823 reviews)
92 Southampton Row , London , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Issues with cleanliness
Additional charges

Categories

Cleanliness
7.39
Some feedback indicated issues with bathroom fittings and room temperature.
Service
8.86
Multiple reviews praised the staff as friendly and attentive, highlighting excellent service.
Location
8.9
Guests positively mentioned the hotel's prime location near attractions.
Room Quality
7.85
Rooms were generally described as comfortable and well-appointed, despite some issues.
Amenities
7.88
Guests appreciated room upgrades and additional birthday celebrations, though some amenities like bar seating were lacking.
Value for Money
7.34
Concerns were raised over additional charges such as the holding deposit and service charges.
Food and Beverage
7.89
Breakfast was rated as enjoyable, though there were complaints about service charges.
Overall Experience
7.86
The stay was considered enjoyable overall, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:41

Property Description

Luxurious 4-Star Hotel in Historic Bloomsbury District

Stylish and Contemporary Rooms:
Experience comfort in our air-conditioned rooms with plasma flat-screen TVs and free WiFi. Each room is equipped with an electronic safe and individual climate controls for your convenience.

Convenient Location:
Located near major attractions like the British Museum, Covent Garden, and Oxford Street, our hotel is within walking distance of Holborn and Russell Square Underground stations. Explore the city with ease from our prime location.

Dining and Relaxation:
Indulge in fine wines at Bar 92 or savor a modern menu at Restaurant 92 overlooking Southampton Row. Whether it's pre-theatre meals or afternoon tea, our dining options cater to every palate.

Book your stay at DoubleTree by Hilton London-West End for a memorable and luxurious experience.

Important information:

Please note that payment must be from the original credit card, and the cardholder must be present.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 2823 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.9
Room Quality: 7.85
Amenities: 7.88
Value for Money: 7.34
Food and Beverage: 7.89
Overall Experience: 7.86
J
Jim • couple • gb
8
2026-06-17 • via Nuitee
I
Ian • couple • gb
9
Great place to stay
Pros:

Very good location, very clean, excellent service and friendly staff

Cons:

Nothing

2026-06-17 • via Nuitee
R
Robert • couple • gb
8
2026-06-17 • via Nuitee
J
Julie • family_with_children • gb
8
2026-06-16 • via Nuitee
A
Alison • couple • gb
7
Cons:

Only enough supply for 2 cups of tea, when you check in the afternoon would expect enough supplied for the 2 day stay for 2 people

2026-06-15 • via Nuitee
T
Tavo • family_with_children • ee
7
2026-06-14 • via Nuitee
A
Andriy • couple • gb
10
Great
Pros:

Everything

Cons:

Nothing

2026-06-12 • via Nuitee
L
Lance • couple • gb
10
2026-06-11 • via Nuitee
N
Nicky • couple • gb
7
Cons:

Can hear the underground trains. Junior Suite advertised as top floor but was in the basement.

2026-06-11 • via Nuitee
C
Corrine • couple • gb
6
Short but not so sweet
Pros:

The location was great and the room was comfortable and spacious.

Cons:

Check-in was long and issue with keys. Unable to use lift or access room. Staff were not very helpful and at breakfast there was no assistance or explanation of what was available etc.

2026-06-10 • via Nuitee
M
Martine • couple • fr
7
Séjour agréable
Pros:

Situation géographique.

Cons:

Ménage fait très sommairement et équipement sanitaire très moyen.

2026-06-09 • via Nuitee
C
Clive • extended_group • gb
10
2026-06-09 • via Nuitee
S
Steve • couple • gb
8
Overnight stay
Pros:

Very good location with friendly staff.

Cons:

We were upgraded to a luxury king room which sounded great until we found we were below ground - the room was well set up but our ‘view’ was a close up of a white wall. Had we been staying for more than one night - and not been so tired - I would have not been happy to stay there. Not sure how this could be seen as a luxury…
We wanted a quick dinner but the menu was quite limited - food itself was fine. Breakfast buffet was quite good.

2026-06-08 • via Nuitee
R
Richard • couple • gb
10
Lovely hotel, good location, well presented.
Pros:

Free cookie on arrival at check in! Location was good. Breakfast was decent although we hadn't planned to eat there, having booked somewhere else.

Cons:

Distance to the room was quite a trek, but nothing we couldn't manage. Those with mobility issues may wish to request a room not so far away.

2026-06-07 • via Nuitee
P
paulinehB4850RS • Solo travel
10
Excellent Service
Pros:

I had a great stay at DoubleTree by Hilton - West End. The hotel and my room were top quality and very comfortable. I was especially impressed by the outstanding service from Jamal and Shahid. Jamal attentively found a room that met my needs and let me view it beforehand, while Shahid kindly clarified policies and ensured all my needs were met at checkout. Both were friendly, flexible, and made my experience truly enjoyable. Highly recommended!

2026-06-06 • via Tripadvisor
B
barbaramZ1537BU • Couples
10
Exceptional Service from booking to departure
Pros:

Geetha is exceptional. From the moment of booking until departure, she is always professional, attentive, and genuinely caring. She pays attention to every detail and consistently goes above and beyond to make every stay seamless and enjoyable.
What stands out most is her empathy. It's not just with me, I have seen her treat everyone with the same kindness, patience, and respect. She has a natural ability to make people feel welcome and valued. Her dedication and warmth never go unnoticed, and she is a big reason why I always enjoy coming back.

2026-06-06 • via Tripadvisor
C
Conrad • couple • at
7
Great location and service
Pros:

Breakfast was great, service excellent, really enjoyed the location and area, very central

Cons:

The room was small and not really comfortable

2026-06-05 • via Nuitee
J
Journey299237 • Family
10
Nawa raj was amazing, he made sure everything was ok point
Pros:

Nawa raj was brilliant. He made sure everything was on point

2026-06-04 • via Tripadvisor
M
MARIA • solo_traveller • ro
10
Hotelul foarte frumos, servicii excelente.
Cons:

Nu are adaptor pentru prize necesar turiștilor internaționali.

2026-06-02 • via Nuitee
N
Natasha • couple • gb
7
Calm and quite
Pros:

Great location, smelled soo lovely and great staff.

Cons:

Beautiful !!

2026-06-01 • via Nuitee