Spencer Hotel & Conference Centre

Hotels
8.8 (1211 reviews)
551 Windermere Road , London , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Rooms need updating
Parking inconvenience
Issues with the TV and amenities

Categories

Cleanliness
8.44
Generally clean with some outdated areas noticed, but not a major concern.
Service
9.41
Staff was lovely and helpful during the stay.
Location
9.45
Great location, convenient to the hospital and restaurants.
Room Quality
8.4
Rooms varied; some were outdated with some issues but comfortable overall.
Amenities
8.43
No microwave in the room, and some facilities needed upgrades.
Value for Money
8.39
Some guests felt the price did not match the overall quality experienced.
Food and Beverage
8.94
Breakfast buffet received positive remarks and the on-site restaurant was good.
Overall Experience
8.91
Overall satisfactory with good points but also areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:29

Property Description

Nature Retreat in London, Ontario

Scenic Parkland: Explore 30 acres of picturesque parkland with tranquil walking and cycling trails, perfect for nature enthusiasts.

Diverse Dining Options: Indulge in a culinary journey with our indoor and outdoor dining venues offering a wide array of delectable dishes and beverages.

Relaxing Atmosphere: Unwind in our private dining room, casual bar, or outdoor patio - ideal for enjoying a refreshing drink or cocktail in the beautiful weather.

Experience the perfect blend of nature and luxury at Ivey Spencer Leadership Centre. Book your stay now for an unforgettable retreat.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1211 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
P
Paula • family_with_children • ca
9
2026-06-11 • via Nuitee
J
Jason • extended_group • ca
9
2026-06-10 • via Nuitee
M
Michael • family_with_children • ca
9
great place to stay with family.
Pros:

grounds are beautiful and quiet, ample parking. Rooms are comfortable, Gym is exceptional.

2026-06-08 • via Nuitee
J
Jennifer • couple • ca
9
Great
Pros:

Great location quiet

2026-06-07 • via Nuitee
A
Alice • couple • ca
10
Really good
Pros:

Everything

Cons:

Room a little to cool for our liking - would not heat up

2026-06-07 • via Nuitee
R
Roman • couple • ca
7
I've been there before so I knew what to expect. However, the AC in the old building was a surprise
Pros:

Rooms are comfortable and bed is good. Lots of free parking. Liked the coffee in the room.

Cons:

First room in the old building had problems with the AC so we were moved to the new building which was much better. Amenities are basic but sufficient. No robes or slippers. Towels a bit small but it is ok for a 1 day stay.

2026-06-07 • via Nuitee
L
Larson-Miller • solo_traveller • ca
6
I should make reservations earlier next time!
Pros:

I had oatmeal a couple times for breakfast, great!

Cons:

I was surprised that I had two flights of stairs to go up and down (didn't expect that and it followed on a hospital stay)... the maid kept giving me decaf coffee, really didn't like that!

2026-06-05 • via Nuitee
J
Jo • family_with_children • ca
10
We have a great stay, will definitely return!
Pros:

Breakfast was great

2026-06-04 • via Nuitee
A
Andre • solo_traveller • ca
9
2026-06-04 • via Nuitee
C
Claire • couple • ca
9
Great one night getaway to the forest city
Pros:

So quiet. And the staff were really helpful and well trained. Excellent service

Cons:

A little dated but clean and more than adequate

2026-06-04 • via Nuitee
B
Bill • couple • ca
8
2026-05-30 • via Nuitee
B
Bettina • solo_traveller • de
9
2026-05-29 • via Nuitee
K
Kirsti • solo_traveller • gb
6
2026-05-27 • via Nuitee
C
Cristina • couple • ca
9
2026-05-26 • via Nuitee
D
David • solo_traveller • ca
8
Pros:

Everything was wonderful nice place customer service is wonderful

Cons:

Nothing was wrong with the place everything was wonderful

2026-05-25 • via Nuitee
S
Spencer • extended_group • us
10
The staff is helpful and friendly and I appreciate the location of this facility.
Pros:

I enjoyed the location of this hotel. It is close enough to the city but in a somewhat secluded location

Cons:

If there is any room for improvement, maybe offering clients a bottle or 2 of water and snack like crackers, belvita, or clif bar like food as a thank you for being a valued customer.

2026-05-23 • via Nuitee
I
Imogen • couple • au
8
2026-05-20 • via Nuitee
D
Duran Carreño • couple • co
10
2026-05-18 • via Nuitee
P
Piran Veiseh • solo_traveller • ca
10
2026-05-12 • via Nuitee
C
Claire • couple • ca
8
Charming on both occasions.
Pros:

The gardens and grounds are beautiful. On the night of our second stay the hotel kindly upgraded our rooms to a second floor view of the grounds. We were accommodated uncommonly kindly in that we had a very early check-in request because one of our party was having surgery at a nearby hospital (excellent location!). We are very grateful to the managerial and day staff who were understanding in that regard.

Cons:

Someone had been smoking on the first night and the vapours came through the vents to our room. Overnight staff did not seem to have taken the concern seriously.

2026-05-12 • via Nuitee