Spencer Hotel & Conference Centre

Hotels
8.8 (1269 reviews)
551 Windermere Road , London , CA

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Rooms need updating
Parking inconvenience
Issues with the TV and amenities

Categories

Cleanliness
8.44
Generally clean with some outdated areas noticed, but not a major concern.
Service
9.41
Staff was lovely and helpful during the stay.
Location
9.45
Great location, convenient to the hospital and restaurants.
Room Quality
8.4
Rooms varied; some were outdated with some issues but comfortable overall.
Amenities
8.43
No microwave in the room, and some facilities needed upgrades.
Value for Money
8.39
Some guests felt the price did not match the overall quality experienced.
Food and Beverage
8.94
Breakfast buffet received positive remarks and the on-site restaurant was good.
Overall Experience
8.91
Overall satisfactory with good points but also areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:29

Property Description

Nature Retreat in London, Ontario

Scenic Parkland: Explore 30 acres of picturesque parkland with tranquil walking and cycling trails, perfect for nature enthusiasts.

Diverse Dining Options: Indulge in a culinary journey with our indoor and outdoor dining venues offering a wide array of delectable dishes and beverages.

Relaxing Atmosphere: Unwind in our private dining room, casual bar, or outdoor patio - ideal for enjoying a refreshing drink or cocktail in the beautiful weather.

Experience the perfect blend of nature and luxury at Ivey Spencer Leadership Centre. Book your stay now for an unforgettable retreat.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1269 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
A
A • couple • ca
7
2026-09-10 • via Nuitee
X
XiaoHai • family_with_children • ca
8
2026-09-08 • via Nuitee
L
Lawrence • extended_group • ca
10
Great
Pros:

Fantastic breakfast

Cons:

Nothing

2026-09-07 • via Nuitee
S
Sean • solo_traveller • ca
7
Pros:

The grounds are beautiful, the room was definitely dated. The bathroom was lovely and well stocked. The majority of the staff were very nice

Cons:

From the photos it makes it seem you will stay in that beautiful manor style building. Instead your rooms are down a hill and around the back. The room was dated and old, the carpet even rolling up in areas. We had a beautiful view of the garbage bins. We chose this hotel because of the photos and the amazing deal we received through Booking. The check in staff obviously knew that and either assigned us the crappiest room because of it, or just treated us differently due to the amount we paid. We go to London twice a year for doctors appointments, and probably wouldn't book this again

2026-09-07 • via Nuitee
S
SAYIM • family_with_children • tr
7
2026-09-07 • via Nuitee
S
Shanna • couple • ca
10
2026-09-06 • via Nuitee
E
Emily • solo_traveller • us
10
Pros:

Quiet, clean, friendly staff.

2026-09-06 • via Nuitee
L
lu • couple • ca
7
2026-09-06 • via Nuitee
A
A • couple • ca
7
2026-09-05 • via Nuitee
G
Geoff • solo_traveller • ca
8
2026-09-05 • via Nuitee
M
Mohammed • couple • ch
10
2026-09-01 • via Nuitee
Y
Yuan • family_with_children • ca
8
2026-08-31 • via Nuitee
B
Bev • couple • ca
9
Although a bit expensive it is in a good location and served our needs very well
Pros:

Beds, shower and room temperatures were great. Hallways were quiet

Cons:

Breakfast not included for the price and too expensive. Coffee in room and lobby was not good

2026-08-27 • via Nuitee
B
Brandon • couple • ca
10
2026-08-27 • via Nuitee
G
Gerald • couple • ca
10
Great stay.
Pros:

The staff were very friendly at registration.They were very helpful of our enquires about dinner and breakfast.The room we had was very comfortable and very clean.Our checkout the next morning was fast.We would stay here again when we are in London.

Cons:

Everything was great.

2026-08-25 • via Nuitee
S
Shelly Bowman • couple • ca
10
2026-08-24 • via Nuitee
D
Dinelle • solo_traveller • ca
3
Pros:

Room was cool, bed was comfortable.

Cons:

Tear in the carpet in the room, giant desk took up most of the room. Door to the bathroom stuck and made a loud noise when opening and shutting it. Desk staff did not offer tour, describe amenities or volunteer any additional information. As a tourist I would rather have booked a motel and got the same service and room for half the price.

2026-08-23 • via Nuitee
L
Luisa • solo_traveller • it
8
Un angolo di tranquillità
Pros:

La zona tranquilla e la grandezza degli spazi, doppio queen bed, camera elegante, buon ristorante

Cons:

La colazione potrebbe avere qualche dolce in più per noi europei

2026-08-21 • via Nuitee
H
Haruka • couple • ca
10
2026-08-21 • via Nuitee
J
John • solo_traveller • ca
9
Pros:

Facility was perfect for our stay, close to hospital

Cons:

My $100 security deposit not refunded as yet, while checking out they could not refund as stated when checking in Saturday, they said that this issue has occurred several times with guests ! ? Unclear why it hasn't been resolved ? Return visit unsure !

2026-08-17 • via Nuitee