Spencer Hotel & Conference Centre

Hotels
8.8 (1269 reviews)
551 Windermere Road , London , CA

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Rooms need updating
Parking inconvenience
Issues with the TV and amenities

Categories

Cleanliness
8.44
Generally clean with some outdated areas noticed, but not a major concern.
Service
9.41
Staff was lovely and helpful during the stay.
Location
9.45
Great location, convenient to the hospital and restaurants.
Room Quality
8.4
Rooms varied; some were outdated with some issues but comfortable overall.
Amenities
8.43
No microwave in the room, and some facilities needed upgrades.
Value for Money
8.39
Some guests felt the price did not match the overall quality experienced.
Food and Beverage
8.94
Breakfast buffet received positive remarks and the on-site restaurant was good.
Overall Experience
8.91
Overall satisfactory with good points but also areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:29

Property Description

Nature Retreat in London, Ontario

Scenic Parkland: Explore 30 acres of picturesque parkland with tranquil walking and cycling trails, perfect for nature enthusiasts.

Diverse Dining Options: Indulge in a culinary journey with our indoor and outdoor dining venues offering a wide array of delectable dishes and beverages.

Relaxing Atmosphere: Unwind in our private dining room, casual bar, or outdoor patio - ideal for enjoying a refreshing drink or cocktail in the beautiful weather.

Experience the perfect blend of nature and luxury at Ivey Spencer Leadership Centre. Book your stay now for an unforgettable retreat.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1269 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
L
Lawrence • couple • ca
8
We will come back.
Pros:

Very pretty. Peaceful location. Friendly and helpful staff

Cons:

Linens were not soft. Towels also rough. Crack under the door allowed light and sound in to our room.

2026-10-31 • via Nuitee
E
Erin • couple • ca
8
2026-10-30 • via Nuitee
A
Allison • family_with_children • ca
8
2026-10-25 • via Nuitee
Y
Yang • couple • ca
10
Absolutely a gem!
Pros:

Very comfortable and clean. Beautiful view and stunning fall colors

Cons:

None

2026-10-24 • via Nuitee
M
Mahtob • couple • ca
4
2026-10-24 • via Nuitee
J
Joe Mularo • family_with_children • us
10
2026-10-24 • via Nuitee
R
Robyn • couple • ca
10
2026-10-23 • via Nuitee
L
Lynn • family_with_children • gb
8
2026-10-21 • via Nuitee
E
Elizabeth • couple • ca
8
Pros:

Very pretty.

2026-10-21 • via Nuitee
E
Elizabeth • extended_group • ca
10
I love the Ivey Spencer Leadership Centre. It is a unique hotel in a beautiful park like setting.
Pros:

Room was clean. Coffee available in the lobby every morning. It is a beautiful park like setting.

Cons:

There was confusion with "Booking" I thought I had upgraded from a 2 queen bed to a 1 bedroom with pull out couch. for additional funds. Where we arrived we discovered there was no pull out couch. Rooms were scarce for the 3 night stay. Front desk staff were able to find a 2 queen bed room for additional charge in addition to the room upgrade.
The issue I believe was misinformation about the availability of a pull out couch. I thought I read pull out couch. So important for future to make sure upgrade information is accurate.

2026-10-19 • via Nuitee
Z
Zachery • family_with_children • ca
6
Pros:

The staff were very friendly and helpful. Everything was very clean. The fitness centre was very good for us.

Cons:

The temperature of the room was adjustable but we found it warm at the lowest setting. Luggage carts were unavailable when we wanted to check out and it was a very long walk. Vegan options at the restaurant were very sparse. The price is high for what feels like a budget hotel experience.

2026-10-19 • via Nuitee
J
Jill • couple • ca
9
Pros:

Excellent breakfast, food choices accommodating celiac, friendly staff loved the omelette station. Hotel staff very attentive provided prompt service on request. Perfect location for visiting Western university.

Cons:

Everything fine.

2026-10-19 • via Nuitee
J
J • couple • ca
8
Quick and convenient overnight stay.
Pros:

It was quaint, clean, and quiet.

Cons:

Noisy in the morning with leafblowing and landscaping outdoors.
Not sure why they needed a deposit on top when the room was already paid through the Booking app?

2026-10-18 • via Nuitee
A
Anne Marie • family_with_children • ca
8
Pros:

Good location

2026-10-15 • via Nuitee
J
James • solo_traveller • ca
9
2026-10-14 • via Nuitee
A
Aldona • extended_group • ca
9
Pros:

Breakfast was great. Better than most places

2026-10-08 • via Nuitee
M
Michael • couple • ca
8
2026-10-07 • via Nuitee
J
Jenn • extended_group • ca
10
Friendly staff, comfortable beds, spacious room.
Pros:

Grounds are beautiful and close to University Hospital

Cons:

Nothing

2026-09-20 • via Nuitee
J
John • solo_traveller • ca
7
Good
Pros:

Beautiful grounds

Cons:

Heating cooling system wasn’t working

2026-09-18 • via Nuitee
X
Xiao Fang • family_with_children • ca
9
非常满意的
Pros:

干净整洁,服务态度好

Cons:

一些小细节

2026-09-17 • via Nuitee