Citadines Cebu City

Hotels
•
Citadines
9.4 (2616 reviews)
Baseline Center Juana Osmena Street , Cebu City , ph

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Cleanliness issues
Long waits at breakfast
Late check-in

Categories

Cleanliness
8.14
Some guests reported cleanliness issues, particularly in bathrooms and dining areas.
Service
10
Staff were noted as friendly and accommodating, providing good service overall.
Location
10
Centrally located in Cebu City, with convenient access to various attractions.
Room Quality
9.14
Rooms were generally well-sized and equipped, but some guests had issues with room facilities.
Amenities
9.14
Amenities like the pool and breakfast were appreciated, but there were complaints about breakfast service.
Value for Money
9.64
While some felt charged for minor damages was excessive, overall value was considered reasonable.
Food and Beverage
9.14
Breakfast selection was good, though service and replenishment could be improved.
Overall Experience
10
Generally positive experiences, but some significant issues reported affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:30

Property Description

Luxurious Amenities and Services

Citadines Cebu City offers a range of luxurious amenities, including an infinity pool, a fitness centre, and allergy-free rooms. Guests can also enjoy the convenience of express check-in and check-out, a 24-hour front desk, and facilities for disabled guests.

Well-Appointed Accommodations

The aparthotel provides well-appointed units with modern conveniences such as air conditioning, flat-screen TVs, and fully equipped kitchens. Guests can relax in the comfort of their rooms with amenities like a walk-in shower, slippers, and a safety deposit box.

Convenient Location and Services

Located near Fuente Osmena Circle, Citadines Cebu City offers easy access to popular attractions like Ayala Center Cebu and Colon Street. Guests can also take advantage of services like sightseeing tours and car rental for a memorable stay.

Book your stay at Citadines Cebu City now to experience luxury and convenience in the heart of Cebu City!

Important information:

For more information regarding our pet policy, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.4
Based on 2616 reviews
Cleanliness: 8.14
Service: 10
Location: 10
Room Quality: 9.14
Amenities: 9.14
Value for Money: 9.64
Food and Beverage: 9.14
Overall Experience: 10
I
Iaroslav • solo_traveller • ru
10
Pros:

Хороший завтрак. В номере было тихо. Красивый вид на город из бассейна. Есть комната для стирки и сушки белья за небольшую плату.

2026-06-11 • via Nuitee
K
Karst • couple • nl
8
2026-06-10 • via Nuitee
E
Emelda • extended_group • us
10
2026-06-10 • via Nuitee
D
Don • solo_traveller • ph
10
2026-06-09 • via Nuitee
W
Warren • couple • au
10
Great stay
Pros:

Clean, quiet, comfortable

Cons:

Slow lifts

2026-06-07 • via Nuitee
L
Luini • solo_traveller • ph
9
2026-06-05 • via Nuitee
O
Oliver • solo_traveller • gb
6
Not terrible, but overpriced for what you get.
Pros:

The room was a good size. The bed was large. Staff were polite.

Cons:

Bathroom fixtures were broken or leaking. Shower head was leaking and not powerful. The sink tap unit was loose and moving a lot away from the sink itself. Breakfast in the morning was just ok. Not a terrible hotel, but overpriced for what you get - bear in mind you are paying 6300 PHP per night - this is an expensive hotel by Filipino standards, so you expect a little bit more.

2026-06-04 • via Nuitee
A
Akio • solo_traveller • us
7
Satisfied customer
Pros:

I liked the change in menu at the restaurant.

Cons:

Again the shower water was not hot, just mildly warm. Also, loud music late at night.

2026-06-04 • via Nuitee
M
Maria • couple • us
10
2026-06-04 • via Nuitee
M
Michael • couple • au
8
2026-06-03 • via Nuitee
T
Timothy A • couple • au
8
2026-06-02 • via Nuitee
A
adrian • couple • ph
8
2026-05-28 • via Nuitee
J
JAD • couple • au
10
2026-05-27 • via Nuitee
ארוסי • solo_traveller • gr
9
שהיה נעימה ומהנה
Pros:

ארוחת בוקר מצוינת

2026-05-26 • via Nuitee
M
Mark • extended_group • us
8
Will stay there again.
Pros:

Location was good and convenient to everything and the hotel was nice.

Cons:

The breakfast bar was a disaster had to Waite on food to be cooked because they was never enough cook for the amount of customer that was there. The staff in restaurant was not friendly.

2026-05-26 • via Nuitee
A
Alzayer • solo_traveller • sa
9
Great Property
Pros:

° Location

° Views

° Availability of alomot full kitchen & food equipments

° Availability of washing machine

Cons:

- No note about washing glasses/dish service in the room!

- The pool was so cold

2026-05-19 • via Nuitee
M
Michael • solo_traveller • au
8
Pros:

I've stayed here many times and keep coming back due to location, service, friendliness and all round comfort

Cons:

There is not anything

2026-05-19 • via Nuitee
T
Tome • solo_traveller • ph
4
Not good for filipino solo travelers
Pros:

Rooms are nice and has a big space.

Cons:

Racist to Filipinos never go here! Only treats foreigners nicely but Filipinos!.

2026-05-19 • via Nuitee
Y
YI HUEI • couple • tw
8
2026-05-18 • via Nuitee
B
Benjamin • solo_traveller • ch
8
2026-05-18 • via Nuitee