Citadines Cebu City

Hotels
•
Citadines
9.4 (2656 reviews)
Baseline Center Juana Osmena Street , Cebu City , PH
+63 32 260 9588

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Cleanliness issues
Long waits at breakfast
Late check-in

Categories

Cleanliness
8.14
Some guests reported cleanliness issues, particularly in bathrooms and dining areas.
Service
10
Staff were noted as friendly and accommodating, providing good service overall.
Location
10
Centrally located in Cebu City, with convenient access to various attractions.
Room Quality
9.14
Rooms were generally well-sized and equipped, but some guests had issues with room facilities.
Amenities
9.14
Amenities like the pool and breakfast were appreciated, but there were complaints about breakfast service.
Value for Money
9.64
While some felt charged for minor damages was excessive, overall value was considered reasonable.
Food and Beverage
9.14
Breakfast selection was good, though service and replenishment could be improved.
Overall Experience
10
Generally positive experiences, but some significant issues reported affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:30

Property Description

Luxurious Amenities and Services

Citadines Cebu City offers a range of luxurious amenities, including an infinity pool, a fitness centre, and allergy-free rooms. Guests can also enjoy the convenience of express check-in and check-out, a 24-hour front desk, and facilities for disabled guests.

Well-Appointed Accommodations

The aparthotel provides well-appointed units with modern conveniences such as air conditioning, flat-screen TVs, and fully equipped kitchens. Guests can relax in the comfort of their rooms with amenities like a walk-in shower, slippers, and a safety deposit box.

Convenient Location and Services

Located near Fuente Osmena Circle, Citadines Cebu City offers easy access to popular attractions like Ayala Center Cebu and Colon Street. Guests can also take advantage of services like sightseeing tours and car rental for a memorable stay.

Book your stay at Citadines Cebu City now to experience luxury and convenience in the heart of Cebu City!

Important information:

For more information regarding our pet policy, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Location

Guest Reviews

9.4
Based on 2656 reviews
Cleanliness: 8.14
Service: 10
Location: 10
Room Quality: 9.14
Amenities: 9.14
Value for Money: 9.64
Food and Beverage: 9.14
Overall Experience: 10
H
Henry • couple • ph
8
Convenient and comfortable.
Pros:

Location.

Cons:

None

2026-11-06 • via Nuitee
L
Linda • family_with_children • au
9
Pros:

Citadines was clean & modern. Being able to do laundry onsite was especially helpful for us. The pool was refreshing & the breakfast was amazing. Lots of shops nearby whoch was also good.

Cons:

Nithing. Everything was great.

2026-11-04 • via Nuitee
P
Peter • solo_traveller • us
9
2026-11-04 • via Nuitee
A
Ainitte • couple • ae
10
Exceptional.
2026-10-31 • via Nuitee
R
Robert • couple • il
10
Nice hotel
Pros:

Good location , clean and quite , nice pool the staff are very helpful

Cons:

No smoking area are in the hotel

2026-10-31 • via Nuitee
D
Daryl • couple • us
10
2026-10-29 • via Nuitee
M
majka85 • family_with_children • ch
7
2026-10-29 • via Nuitee
D
Deborah • extended_group • gb
8
Nice hotel but disappointed by the management team
Pros:

This hotel is in a lovely position with a big mall below it. Nice quiet pool and good food options nearby. The rooms are spacious and have good amenities. The staff are friendly and helpful but there is a but - see what I didn’t like.

Cons:

One of our party knocked their leg against a planter near the pool - the planter was broken, so it caused a very deep gash in their leg. The hotel said they would cover everything to get it treated. Their first aid team came and disinfected the wound and dressed it. Then the team sent us to a nearby pharmacy to get dressings etc. We decided that the wound needed to be properly cleaned etc so I asked the hotel to get us transport to the ER. They said no car was available but would get a taxi and a member of staff would come with us to explain everything. All of this happened but I had to pay for the taxi! The wait to see a medical professional was more than 6 hours- so we went to another pharmacy for better supplies. Everything paid for by me. The next day, the planter had been repaired. There was no apology from the hotel management, no offer to reimburse me for all the costs and no goodwill gesture. So that for me ruined our whole stay. Accidents happen but how it is dealt with is key. Side note: we left the next day and at Cebu airport there is a medical room - we asked them to check the wound, which they did. They treated it and re-dressed it - all for free and done within 10 minutes!!

2026-10-29 • via Nuitee
N
Nishanth • couple • au
10
2026-10-28 • via Nuitee
L
Lynda • family_with_children • au
7
Pros:

Location good,

Cons:

Room a little small and pillow too flat, not enough deck chairs around pool area

2026-10-27 • via Nuitee
T
Timo • couple • nl
8
2026-10-26 • via Nuitee
J
John • family_with_children • gb
7
Smart hotel, close to the bars and night life
Pros:

Smart hotel and we had a 1 bed spacious apartment.
Great shower

Cons:

We requested a cot as travelling with a 6 month old to find out when we got to our room there wasn’t one which was real poor with no notice.

2026-10-26 • via Nuitee
M
Margherita • couple • au
8
Our stay comfortable easy access to restaurants,coffee shops,supermarket and malls
Pros:

Comfortable bed, reasonably size room,staff helpful

Cons:

The restaurant for breakfast for buffet not worth paying the price compared to other hotels

2026-10-26 • via Nuitee
J
John • couple • us
10
2026-10-26 • via Nuitee
P
Princess • solo_traveller • ph
5
Cons:

Request were too long to be waited. Keep calling the counter to follow up. No foods menu inside the room to be delivered under hotel. Very important for convenient.

2026-10-24 • via Nuitee
K
Kritophe • family_with_children • fr
10
Fantastique
Pros:

Très bel hôtel où je viens souvent.
Ma chambre premier était superbe avec tout le nécessaire pour cuisiner laver et se sentir bien.
Le personnel que je connais reste toujours aussi fidèle et très accueillant.
Bravo.
Je reviens vite.

Cons:

Rien à dire.

2026-10-24 • via Nuitee
J
John • family_with_children • au
7
Pros:

Good location

Cons:

Bad internet

2026-10-21 • via Nuitee
K
Kaye • couple • ph
10
Excellent staff and amazing breakfast spread!
Pros:

We booked a 1-br apartment for my husband and myself, and a studio for my parents for 4 nights. Breakfast was lovely at Abaca, choices changed everyday :) Staff were all very accommodating. Pool is wonderful but we weren’t able to use it as we were mostly out of the hotel. The shower area is excellent, the airconditioning works well, water is more than enough for our entire stay.

Cons:

Nothing. Would recommend this place to everyone!

2026-10-21 • via Nuitee
E
Emmanuel • family_with_children • my
9
2026-10-18 • via Nuitee
R
Raechelle • couple • is
10
Pros:

Spacious room, very nice staff, good location.

2026-10-15 • via Nuitee