Citadines Cebu City

Hotels
•
Citadines
9.4 (2656 reviews)
Baseline Center Juana Osmena Street , Cebu City , ph
+63 32 260 9588

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Cleanliness issues
Long waits at breakfast
Late check-in

Categories

Cleanliness
8.14
Some guests reported cleanliness issues, particularly in bathrooms and dining areas.
Service
10
Staff were noted as friendly and accommodating, providing good service overall.
Location
10
Centrally located in Cebu City, with convenient access to various attractions.
Room Quality
9.14
Rooms were generally well-sized and equipped, but some guests had issues with room facilities.
Amenities
9.14
Amenities like the pool and breakfast were appreciated, but there were complaints about breakfast service.
Value for Money
9.64
While some felt charged for minor damages was excessive, overall value was considered reasonable.
Food and Beverage
9.14
Breakfast selection was good, though service and replenishment could be improved.
Overall Experience
10
Generally positive experiences, but some significant issues reported affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:30

Property Description

Luxurious Amenities and Services

Citadines Cebu City offers a range of luxurious amenities, including an infinity pool, a fitness centre, and allergy-free rooms. Guests can also enjoy the convenience of express check-in and check-out, a 24-hour front desk, and facilities for disabled guests.

Well-Appointed Accommodations

The aparthotel provides well-appointed units with modern conveniences such as air conditioning, flat-screen TVs, and fully equipped kitchens. Guests can relax in the comfort of their rooms with amenities like a walk-in shower, slippers, and a safety deposit box.

Convenient Location and Services

Located near Fuente Osmena Circle, Citadines Cebu City offers easy access to popular attractions like Ayala Center Cebu and Colon Street. Guests can also take advantage of services like sightseeing tours and car rental for a memorable stay.

Book your stay at Citadines Cebu City now to experience luxury and convenience in the heart of Cebu City!

Important information:

For more information regarding our pet policy, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Location

Guest Reviews

9.4
Based on 2656 reviews
Cleanliness: 8.14
Service: 10
Location: 10
Room Quality: 9.14
Amenities: 9.14
Value for Money: 9.64
Food and Beverage: 9.14
Overall Experience: 10
M
Michael • solo_traveller • au
8
Pros:

Ive stayed many times...always good service, friendliness and clean.

Cons:

Nothing

2026-08-12 • via Nuitee
A
Ali • couple • kw
10
2026-08-12 • via Nuitee
I
ILYES • solo_traveller • fr
10
2026-08-10 • via Nuitee
Åke • solo_traveller • se
10
Pros:

I princip allt. Sov utmärkt här.

Cons:

Poolbaren stängde lite tidigt.

2026-08-09 • via Nuitee
A
Aaron • solo_traveller • us
10
Pros:

Location and shops in the building

Cons:

It was all good

2026-08-07 • via Nuitee
R
Rutger • couple • se
6
Hotel needs a lot of renovation and update, parter have stayed here earlier and the current experience is a far cry from
Pros:

The room was not well maintained and worn down

Cons:

Located very good

2026-08-06 • via Nuitee
F
Frans Jacob • couple • nl
10
2026-08-05 • via Nuitee
I
ILYES • solo_traveller • fr
10
2026-08-05 • via Nuitee
I
ILYES • solo_traveller • fr
10
Pros:

Wonderful place, excellent staff, nice breakfast

2026-08-04 • via Nuitee
A
Anders • couple • no
8
2026-07-25 • via Nuitee
C
Chanxyz • solo_traveller • au
10
2026-07-24 • via Nuitee
M
Marishel • solo_traveller • ph
9
Pros:

Its clean and accessible

Cons:

That it is not well-insulated

2026-07-23 • via Nuitee
L
Lesly • family_with_children • be
10
Clean, amazing breakfast, comfortable. Very near mall and restaurant. Will book again.
Pros:

Near mall, amazing breakfast and lots of choice around the hotel to eat. Has 7/11 near.

Cons:

Nothing to declare

2026-07-21 • via Nuitee
P
Peter • solo_traveller • se
3
I will not stay here again
Pros:

It's an expensive hotel. I was expecting more. I was allowed to have 2 hour late check-out and my car could stay a few hours in the garage after checkout.

Cons:

I had a troubling travel stomach with a diareea situation. The last night unfortunately my large intestine decided to leak a bit in the bed. It's not that I crapped my pants. It was a few stains on the bed linnen no match for a professional hotel laundry. At check-out I was charged 1000 pesos extra. That's somthing low-end hotels do.

The hotel is also a few blocks from Mango street. It's very shady walking there even if it's very close.

The door to the bathroom was heavily water damaged, warping the bottom part of it and bubbling paint. There was a freezer in the room for getting your drinks iced.

2026-07-21 • via Nuitee
Артур Сотников • solo_traveller • ru
10
2026-07-20 • via Nuitee
4
403bernadethm • Couples
10
Best hotel experience ever.
Pros:

Smooth check in with sir i forgot the name but he was there july 18 12:00 when we checked in and check out miss mariel. Kudos to the whole team. From the ground floor guards always welcoming. Very clean room. Just excellent! Will definitely reccommend and come back with our kids.

2026-07-19 • via Tripadvisor
Z
zayma • couple • jp
10
2026-07-16 • via Nuitee
E
E627MGgregoryw • Couples
10
Staff at front desk and room attendants polite and very helpful. Wii not hesitate you use your Hotel in future and tell
Pros:

Wonderful Stay! All the staff so helpful, especially Vimar and his assistant Wally! Really helped me out with my excercise needs!

2026-07-15 • via Tripadvisor
T
Tariq • extended_group • sa
10
2026-07-13 • via Nuitee
P
Paul Kate • couple • au
5
It was ok
Pros:

Ok

Cons:

Well if they had a smart tv and the toilet didn’t flush

2026-07-12 • via Nuitee