Citadines Cebu City

Hotels
•
Citadines
9.4 (2656 reviews)
Baseline Center Juana Osmena Street , Cebu City , PH
+63 32 260 9588

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Cleanliness issues
Long waits at breakfast
Late check-in

Categories

Cleanliness
8.14
Some guests reported cleanliness issues, particularly in bathrooms and dining areas.
Service
10
Staff were noted as friendly and accommodating, providing good service overall.
Location
10
Centrally located in Cebu City, with convenient access to various attractions.
Room Quality
9.14
Rooms were generally well-sized and equipped, but some guests had issues with room facilities.
Amenities
9.14
Amenities like the pool and breakfast were appreciated, but there were complaints about breakfast service.
Value for Money
9.64
While some felt charged for minor damages was excessive, overall value was considered reasonable.
Food and Beverage
9.14
Breakfast selection was good, though service and replenishment could be improved.
Overall Experience
10
Generally positive experiences, but some significant issues reported affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:30

Property Description

Luxurious Amenities and Services

Citadines Cebu City offers a range of luxurious amenities, including an infinity pool, a fitness centre, and allergy-free rooms. Guests can also enjoy the convenience of express check-in and check-out, a 24-hour front desk, and facilities for disabled guests.

Well-Appointed Accommodations

The aparthotel provides well-appointed units with modern conveniences such as air conditioning, flat-screen TVs, and fully equipped kitchens. Guests can relax in the comfort of their rooms with amenities like a walk-in shower, slippers, and a safety deposit box.

Convenient Location and Services

Located near Fuente Osmena Circle, Citadines Cebu City offers easy access to popular attractions like Ayala Center Cebu and Colon Street. Guests can also take advantage of services like sightseeing tours and car rental for a memorable stay.

Book your stay at Citadines Cebu City now to experience luxury and convenience in the heart of Cebu City!

Important information:

For more information regarding our pet policy, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Location

Guest Reviews

9.4
Based on 2656 reviews
Cleanliness: 8.14
Service: 10
Location: 10
Room Quality: 9.14
Amenities: 9.14
Value for Money: 9.64
Food and Beverage: 9.14
Overall Experience: 10
M
Miss. • couple • gb
10
Excellent accommodation
Pros:

Exceptional service from the staff. Very accommodating and friendly and the room was very clean.

Cons:

Nothing. All was amazing

2026-10-13 • via Nuitee
M
Miss. • couple • gb
10
2026-10-13 • via Nuitee
R
Richelle • family_with_children • gb
9
We had a great stay as per usual (been there 3x)
Pros:

Location

Cons:

A little pricey but quality makes up for it

2026-10-11 • via Nuitee
S
Stuart • couple • au
10
loved it - home away from home. loved the privacy in that you don’t have to go past a 24 hour reception with your guests
Pros:

it’s close to where i like to be. close to mango Ave and not that far from Ayala Mall. i like that it’s close to bi’s Coffee and there are a number of other places to eat nearby also

Cons:

great staff very friendly and helpful. extending your stay on the property is easy to do at the front reception on level 9. nice pool area and Bar and gym and laundry facilities all on the 9th floor

2026-10-10 • via Nuitee
L
Lee1884137026 • solo_traveller • kr
8
Pros:

Satisfied with the room.

2026-10-09 • via Nuitee
J
James • couple • au
8
2026-09-18 • via Nuitee
J
Jeramie • solo_traveller • de
4
Pros:

To be honest, it's not worth the money i paid, no breakfast and the room is a little small. I've been for some 5 stars Hotel in Cebu and i paid it the same as i pay here 🥹🤷

Cons:

The bathroom looks not clean, and the water from shower room is going outside. The staff were'nt so friendly and accommodating.

2026-09-18 • via Nuitee
C
Christof • couple • de
10
Tolle Aussicht, toller Pool, freundliches Personal
Pros:

Die Lage mitten in Cebu. Der Pool war sehr schön. Das Personal war außerordentlich freundlich.

Cons:

Die Fenster konnte man nicht kippen. Der Griff war abgebrochen.

2026-09-16 • via Nuitee
I
Israel • solo_traveller • us
10
2026-09-16 • via Nuitee
C
Carlo • couple • pl
7
2026-09-12 • via Nuitee
C
Carlo • solo_traveller • pl
7
2026-09-12 • via Nuitee
M
matthieu7588 • solo_traveller • fr
9
2026-09-03 • via Nuitee
S
Shu Yu • extended_group • tw
8
2026-09-01 • via Nuitee
B
Bea • couple • ph
10
2026-08-31 • via Nuitee
H
Honeylyn • couple • sg
7
Well located but would not stay due to the hotel’s below average cleanliness.
Pros:

The location is in the city center hence it was convenient to go to each location from the hotel.

Cons:

The overall cleanliness especially the air quality.
We felt that the air had a lot of dust which made us experienced severe coughing.

2026-08-30 • via Nuitee
E
Elsa • solo_traveller • au
10
It was exceptional
Pros:

Nice and clean

Cons:

None

2026-08-28 • via Nuitee
J
Joanna • couple • au
10
2026-08-25 • via Nuitee
M
Mojo_Risin83 • solo_traveller • us
10
2026-08-24 • via Nuitee
M
Mojo_Risin83 • solo_traveller • us
10
2026-08-24 • via Nuitee
E
Edilberto • couple • ca
10
2026-08-22 • via Nuitee