Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.9
Based on 1896 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
N
NANAKO • couple • jp
8
とてもリラックスできました！
Pros:

朝ごはんがとてもおいしかったです！

Cons:

お風呂がお湯がなかなかでなかった。

2026-07-04 • via Nuitee
Y
yosimoto • solo_traveller • jp
10
朝食から始まり何もかも最高なホテルでした。
Pros:

繁華街の中にあるので食事のアクセスも良く、部屋も清潔でした。
お風呂は、高級旅館みたいでした。ドライヤーは、リセ風呂上がりのアイスキャンデーサービス
ウェルカムドリンクは、ドリンクバー図書館並みのマンガ
シャンプーリンスバーそして朝食は、本当に美味しかったしワクワクしました😊スタッフは、皆さん素敵な方ばかりでした。セキュリティも完璧で何度泊まりたくなるホテルでした。

Cons:

特になし

2026-07-04 • via Nuitee
M
Martin • couple • us
10
2026-07-03 • via Nuitee
S
Shirley • extended_group • sg
9
Nice hotel with hot bath at well appointed location
Pros:

Convenient location, with lots of shopping and restaurants. Hot bath available.

Cons:

Rooms are small, but space was efficient.

2026-06-29 • via Nuitee
K
Kai • extended_group • jp
9
2026-06-29 • via Nuitee
N
Natalie • family_with_children • tw
9
2026-06-29 • via Nuitee
方 • family_with_children • tw
10
Pros:

飯店地點步行就可以到熊本城，對面是購物商場，相當方便。
位於城中心的現代化飯店，附有大眾湯，非常貼心。
房價合理。

2026-06-29 • via Nuitee
K
Kerry • solo_traveller • au
9
Beautiful, stylish hotel
Pros:

It’s a short walk from the nearest tram stop, on a covered shopping street. Very handy when you arrive during intense rain. The bed was firm but had a topper that made it very comfortable for sleeping. The breakfast was delicious. The onsen was superb. The outdoor tubs looked onto a lush garden - it was heavenly. Even the room wear (pyjamas) was stylish.

Cons:

Not a deal breaker, but the soundproofing could be better. I could hear my neighbour.

2026-06-28 • via Nuitee
L
Laurent • solo_traveller • sg
10
2026-06-28 • via Nuitee
Y
yosimoto • solo_traveller • jp
10
今まで泊まったホテルの中で一番でした😊
Pros:

清潔でスタッフの方は、外国の方でしたがとても丁寧で心遣いの感じる対応でした。もちろん他のスタッフの方も感じのよい皆さんでした。
セキュリティも完璧でなんといっても町中にあるホテルのお風呂とは思えない露天風呂とシャワー等の設備子供グッズの充実さアンパンマンの椅子、桶、ボディソープまで揃ってましたクオリティが段違いでした。
お風呂から出るとサービスのアイスキャンデーまでありました。
そしてなんと言っても、朝食がすごかったです。自分で作るハンバーガーなんて熊本黒牛をこねたパテも３個ほどホットプレートを置いてあり渋滞することなくスムーズに作れました。ご飯も森のくまさんでおいしい上卵かけご飯用の卵は、卵と黄身を分けるものがすごくて白身だけ下に落ちでふわふわになって美味しかったです。せいろに入った卵焼きも熱々でした。熊本名物の辛子蓮根やまんじゅうもせいろに入ってぬくぬくで帰りにお土産買ってしまいました。
他にも、漫画の数も半端なく、貸し出しシャンプもありました。
ウェルカムドリンクも書類豊富でした。絶対また利用すると思います😊

Cons:

特になかったですが、強いて言えば駐車場が遠く、車の横付けできない点かな

2026-06-28 • via Nuitee
H
HungChih • family_with_children • tw
9
2026-06-27 • via Nuitee
青木 • solo_traveller • jp
8
2026-06-27 • via Nuitee
Y
Yoshihara • solo_traveller • jp
9
2026-06-26 • via Nuitee
H
HIRAKAWA • family_with_children • jp
9
2026-06-22 • via Nuitee
芷瑜 • family_with_children • hk
9
2026-06-22 • via Nuitee
N
Nao • solo_traveller • jp
10
Pros:

ロケーション、施設全てにおいて文句なしでした！
高速バス乗り場から徒歩すぐかつ、市電沿いでもあるので、車がない方も移動しやすいと思います。
大浴場は露天風呂もあり大変ゆっくりできました。更衣室もかなり広いので、待ち時間なく支度できるのも良いです。

Cons:

強いて言えば、エレベーターの待ち時間が長いくらいです。

2026-06-21 • via Nuitee
C
Chia Yu • couple • tw
10
便利性高，大澡堂及飲料吧加分。
Pros:

位置

Cons:

無

2026-06-19 • via Nuitee
S
SINHUI • solo_traveller • tw
10
2026-06-16 • via Nuitee
M
MAHIRO • solo_traveller • jp
6
2026-06-14 • via Nuitee
W
Wan Lin • extended_group • tw
10
2026-06-13 • via Nuitee