Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1951 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
K
KAILIN • family_with_children • tw
10
2026-08-29 • via Nuitee
S
SEUNGHOON • family_with_children • kr
10
Pros:

위치, 대욕장이 좋음

2026-08-25 • via Nuitee
Y
YUJI • family_with_children • jp
9
熊本観光に最適
Pros:

熊本中心部にあり、またアーケード内の為天候を気にせずチェックイン出来た。

Cons:

駐車場から若干遠いのが残念です。

2026-08-23 • via Nuitee
M
MASASHI • family_with_children • jp
9
Pros:

温泉が綺麗
サウナのマット交換がスムーズで、
スタッフの対応も丁寧で良かった。

2026-08-22 • via Nuitee
H
HIROSHi • family_with_children • jp
10
コスパ良し
Pros:

立地が最高と部屋のレイアウトや備品なども充実していた。

Cons:

特に無し

2026-08-21 • via Nuitee
亮云 • solo_traveller • tw
8
2026-08-21 • via Nuitee
H
HISATOSHI • couple • jp
10
2026-08-19 • via Nuitee
W
Wan-Jung • family_with_children • tw
9
2026-08-19 • via Nuitee
葉巧慧 • solo_traveller • tw
10
2026-08-19 • via Nuitee
A
akemi • family_with_children • jp
5
2026-08-18 • via Nuitee
桑田 • solo_traveller • jp
8
2026-08-16 • via Nuitee
O
Ohkyun • solo_traveller • kr
10
2026-08-15 • via Nuitee
M
MAKOTO • solo_traveller • jp
10
2026-08-14 • via Nuitee
M
manting KU • solo_traveller • tw
10
2026-08-14 • via Nuitee
堀池 • couple • jp
9
2026-08-13 • via Nuitee
길화 • solo_traveller • sk
10
Pros:

위치 및 직원들 친절했습니다.

2026-08-11 • via Nuitee
C
Chinchen • extended_group • tw
10
2026-08-07 • via Nuitee
欣怡 • family_with_children • tw
9
2026-08-05 • via Nuitee
宮塚 • solo_traveller • jp
8
2026-08-04 • via Nuitee
D
Doyle • family_with_children • us
9
Pros:

REF is across from a pachinko parlor and it is loud outside, but inside the hotel it is an oasis. The onsen was a highlight, and I would visit every morning and evening to shower and use the onsen, sauna, and cold plunge. Lots of amenities, coffee, toothbrush, etc.

Cons:

Some of the clients were loud and didn't understand the basic onsen principals - as a Westerner and a first time in Asia and using an onsen, I read and learned so I wouldn't be a gaijin, but some Asian customers were loud and noisy at the onsen, and near the massage chairs. Although this didn't ruin the atmosphere, it took away from the experience.

2026-08-04 • via Nuitee