Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1951 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
クェリン • couple • jp
10
2026-09-16 • via Nuitee
C
CHIAYING • solo_traveller • tw
10
Pros:

住宿位置，服務，還有大浴池❤️❤️

Cons:

沒有

2026-09-13 • via Nuitee
T
Tae Young • solo_traveller • kr
9
2026-09-13 • via Nuitee
佳芬 • solo_traveller • tw
9
Pros:

都很好

Cons:

有點小

2026-09-12 • via Nuitee
佳芬 • solo_traveller • tw
9
2026-09-12 • via Nuitee
阿邦 • family_with_children • tw
9
交通方便，有飲料、漫畫bar
Pros:

交通真的便利，路面電車等個紅燈就到，機場巴士也在對面櫻町而已走路5分鐘
開車的話附近也有停車場。
樓下有7-11，對面有一間超便宜藥妝（開到24點）
REF是下通商店街的最後，可以搭路面電車去上通，延商店街一路逛回來，或是直接往上通逛，再逛回來，完全不會淋雨，超方便！

Cons:

房間小了點，不過三個行李箱無法開，兩個應該還行，不過商務大概就這樣完全可以接受，老實說除了看不到熊本城（有些房間可以）之外，沒什麼好挑的。

2026-09-09 • via Nuitee
T
TSUNG MAO • solo_traveller • tw
10
2026-09-09 • via Nuitee
T
TSUNG MAO • solo_traveller • tw
10
2026-09-09 • via Nuitee
S
SASAKI • solo_traveller • jp
10
2026-09-07 • via Nuitee
杉山 • solo_traveller • jp
8
Pros:

綺麗で食事も沢山の品数があり良かったです

2026-09-05 • via Nuitee
Y
YUKO • solo_traveller • jp
10
2026-08-31 • via Nuitee
I
Isabel • couple • es
10
Wonderful stay
Pros:

The hotel is located in the center! It was super convenient to move around, and just a 10 min walk from Kumamoto castle!

The staff spoke great english! And were super helpful! We went there for our honeymoon stay and it was wonderful. They also atended our request for a quieter room!

The public bath was amazing, very clean with all the amenities necessary. I didn’t need this because i brought it myself but they had tattoo covers for de bath!

You can store your bags if you arrive before time!

Would definetly repeat!!!

2026-08-31 • via Nuitee
Y
Yura • couple • jp
8
Pros:

設備も綺麗でスタッフさんも丁寧に接してくださった所。
あとReFaのアイロン借りられるのが嬉しかったです。

2026-08-31 • via Nuitee
C
CHIAYING • solo_traveller • tw
10
Pros:

超級棒，位置超好，衛生乾淨舒服

2026-08-30 • via Nuitee
Y
Yichun • extended_group • tw
6
2026-08-30 • via Nuitee
K
KAILIN • family_with_children • tw
10
2026-08-29 • via Nuitee
S
SEUNGHOON • family_with_children • kr
10
Pros:

위치, 대욕장이 좋음

2026-08-25 • via Nuitee
Y
YUJI • family_with_children • jp
9
熊本観光に最適
Pros:

熊本中心部にあり、またアーケード内の為天候を気にせずチェックイン出来た。

Cons:

駐車場から若干遠いのが残念です。

2026-08-23 • via Nuitee
M
MASASHI • family_with_children • jp
9
Pros:

温泉が綺麗
サウナのマット交換がスムーズで、
スタッフの対応も丁寧で良かった。

2026-08-22 • via Nuitee
亮云 • solo_traveller • tw
8
2026-08-21 • via Nuitee