Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.9
Based on 1929 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
Y
Yu Yang • extended_group • tw
7
最好的就是地點好，搭車坐去機場或市區路面電車都在附近，很方便。
Pros:

地點好

Cons:

三人房的空間很小

2026-07-25 • via Nuitee
H
HIGUCHI • couple • jp
10
2026-07-24 • via Nuitee
E
Eri • family_with_children • jp
9
Pros:

朝ごはんが楽しかった。辛島公園地下の駐車場を使ったが歩いて3-4分で十分近かった。

2026-07-23 • via Nuitee
김 • solo_traveller • kr
8
2026-07-22 • via Nuitee
Y
Ying Hsun • couple • tw
8
2026-07-22 • via Nuitee
T
Thanit Hlek • extended_group • th
10
100% recommended.
Pros:

The Breakfast is great. For those who is considering booking without breakfast, you may want to change your mind. The variety of food is coming with great quality. I traveled in mid-summer, still the public bath and sauna on 3rd floor is great for relaxing after long hot day. Location is at the center of the city, you can find food and restaurant at anytime. The intercity bus station is less than 5 minute walk. The tram station for both A and B line are just around the corner.

Cons:

To have the room clean up, you have to let the staff at the reception know. I think if you can provide the "clean up room/do not disturb" magnetic sign to stick on the door, it will be much more convenient for guests.

2026-07-21 • via Nuitee
T
Tomoo • solo_traveller • jp
9
Pros:

The public bath space was open to a landscaping area, feeling good.
Staff members were very friendly and helpful.

Cons:

The sauna was too humid to stay long.

2026-07-20 • via Nuitee
信男 • extended_group • tw
10
Pros:

服務人員親切，環境乾淨舒適，早餐美味

2026-07-20 • via Nuitee
Y
Yasumasa • solo_traveller • jp
9
Pros:

朝食が最高でした！

Cons:

浴室の換気が効いていないこと。

2026-07-19 • via Nuitee
S
Shiao Yi • solo_traveller • tw
10
2026-07-18 • via Nuitee
Y
Yuanqin • family_with_children • us
10
2026-07-18 • via Nuitee
S
Shiao Yi • solo_traveller • tw
10
2026-07-18 • via Nuitee
T
Tsz Ying • family_with_children • hk
8
Worth of money and good stay
Pros:

Location is prefect

Cons:

Room size is too small for us
But i think they provide other sizes of room
Just because jt was too full when we booked at that time

2026-07-17 • via Nuitee
M
MENG-TSE • couple • au
10
地理位置太好了 樓下就可以逛 什麼店都有
Pros:

整體都非常棒 空間小了一點而已

2026-07-17 • via Nuitee
Y
YINGHSUAN • solo_traveller • tw
9
2026-07-16 • via Nuitee
M
Morimoto-Ellis • family_with_children • jp
9
とても良かったです。
Pros:

綺麗だった、お風呂が良かった、朝食も良かったです。

Cons:

外人男性にはお部屋が少し狭かった。

2026-07-15 • via Nuitee
C
Christopher • solo_traveller • au
10
2026-07-14 • via Nuitee
H
HSINHUNG • family_with_children • tw
10
2026-07-14 • via Nuitee
H
HSINHUNG • family_with_children • tw
10
2026-07-14 • via Nuitee
Y
yi • family_with_children • us
8
Pros:

The staff is very friendly and the check in progress is very simple and helpful. Breakfast is okay not that fantastic as other reviews. The location is perfect it is in a shopping area very easy to find foods

Cons:

The sofa in room has lots of dark stains I have to sit on a bath towel.

2026-07-14 • via Nuitee