Children allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Sauna
See all facilities

Review Highlights

Pros:
Excellent food
Great location
Helpful staff
Cons:
Small rooms
Limited facilities usage info

Categories

Cleanliness
8.53
Generally clean and well maintained, with some complaints about the shared bath cleanliness.
Service
9.3
Staff is attentive and provides excellent service, as noted in multiple reviews.
Location
9.24
Exceptional location near shopping and transportation options, highlighted by many guests.
Room Quality
8.19
Rooms are small and uncomfortable for some guests, but clean and well kept.
Amenities
8.92
Amenities like the onsen and luggage storage are positively mentioned; some lack of information noted.
Value for Money
8.68
Standard for this hotel tier; competitive pricing for location and amenities.
Food and Beverage
9.43
Breakfast and food quality is highly praised by guests.
Overall Experience
8.9
Guests had a great overall experience with minor issues that didn’t detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Luxurious Spa and Wellness Centre
Indulge in relaxation at our spa and wellness centre, perfect for unwinding after a day of exploring Kumamoto. Enjoy rejuvenating treatments and pamper yourself in a tranquil setting.

Delicious Dining Options
Savor exquisite meals at our on-site restaurant, offering a diverse menu to please every palate. Start your day with a scrumptious continental breakfast served fresh every morning.

Family-Friendly Amenities
Families are warmly welcomed with our children's amenities, available at the front desk free of charge. Create unforgettable memories with your loved ones during your stay at REF Kumamoto by VESSEL HOTELS.

Book now for a memorable stay at REF Kumamoto by VESSEL HOTELS, where luxury and comfort await you.

Important information:

Please note that discounted breakfast rates for children are available at this property:
- Children aged 0 to 5 years: children can breakfast for free
- Children aged 6 to 12 years: breakfast costs JPY 900 per child per day
Children aged 13 years and older are charged the adult rate for breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.9
Based on 1854 reviews
Cleanliness: 8.53
Service: 9.3
Location: 9.24
Room Quality: 8.19
Amenities: 8.92
Value for Money: 8.68
Food and Beverage: 9.43
Overall Experience: 8.9
E
Emanuela • solo_traveller • it
8
Pros:

Tutto. C'è anche una onsen nell'albergo.

2026-05-28 • via Nuitee
J
Jian Ren • solo_traveller • tw
10
2026-05-28 • via Nuitee
P
PIN-CHEN • couple • tw
9
2026-05-28 • via Nuitee
D
Dr. Mohammad • solo_traveller • jp
7
2026-05-26 • via Nuitee
J
Jason • extended_group • au
10
2026-05-26 • via Nuitee
P
Peter • solo_traveller • au
9
Couldn't be better.
Pros:

Hotel is in an excellent location and close to Kumamoto Castle, restaurants and shopping. Facilities are very clean and reception staff are very helpful with all my questions and requests. Will stay here again when we return to Kumamoto. Hotel has special arrangement with car parks nearby. There is also a lot of space on the reception floor for 'hanging out'. E.g. There is a large drinks room, doubles as breakfast room and you can read or google to your hearts content. The onsen is excellent and the multiple lifts are very efficient.

Cons:

Leaving so soon.

2026-05-25 • via Nuitee
A
Alexander • solo_traveller • de
10
2026-05-25 • via Nuitee
R
Rohanso • couple • hk
9
Great location, modern room, easy parking, nice onsen
Pros:

Great location for visiting Kumamoto

2026-05-24 • via Nuitee
N
Norio • solo_traveller • jp
8
2026-05-24 • via Nuitee
A
Alexander • solo_traveller • de
10
2026-05-23 • via Nuitee
C
CHING SHUAN • family_with_children • tw
10
2026-05-23 • via Nuitee
S
SERI • solo_traveller • kr
10
2026-05-23 • via Nuitee
B
Buu hoan • extended_group • ca
9
Pros:

Good location and onsen is good too!i will come again

2026-05-22 • via Nuitee
A
Adelyn • solo_traveller • au
10
Pros:

Fantastic location and big room for Japan standards. The breakfast was amazing and was the reason I booked this hotel and the onsite onsen was such a treat. The front desk staff was friendly and knowledgeable when I had questions. The cleaning staff were polite and friendly. The affiliated parking was very convenient and affordable. I would definitely stay here again.

Cons:

Nothing.

2026-05-22 • via Nuitee
V
Veerle • solo_traveller • be
10
Pros:

Excellent breakfast; Very good beds; Well designed, practical room; Silent; Good aircon; amazing sento area with hot baths, sauna and massage chairs; quality amenities; easy parking nearby (info at the reception). Fabulous hotel!

Cons:

-

2026-05-22 • via Nuitee
P
PO-CHIEH • couple • tw
10
2026-05-22 • via Nuitee
P
PEIYU • extended_group • tw
10
Pros:

交通近
早餐好吃
服務很好
整體很棒

2026-05-22 • via Nuitee
R
RUEI-YANG • family_with_children • tw
8
2026-05-21 • via Nuitee
J
JEROME • couple • fr
8
Pros:

Emplacement parfait, juste à côté de la gare routière, du tramway et dans la rue commerçante. Grand onsen très agréable conforme aux photos.
Chambre au calme.

Cons:

La sdb dans l’entrée n’est pas idéale, on aurait préféré qu’elle soit intégrée dans une pièce séparée. Heureusement qu’on a pu se laver au onsen.

2026-05-21 • via Nuitee
V
Vj • family_with_children • us
10
Exceptional
Pros:

Free Breakfast buffet that has a lot of choices. Free Bathhouse use. Friendly staff

2026-05-19 • via Nuitee