Hilton Garden Inn White Marsh

Hotels
•
Hilton Garden Inn
7.5 (554 reviews)
5015 Campbell Boulevard , Nottingham , US
+1 410-931-7304

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms (frequently mentioned)
Friendly/professional staff in many stays
Convenient, accessible location
Easy check-in/out when staff are attentive
Good parking and room size
Comfortable beds and generally comfortable rooms
Reasonable facility for many guests
Cons:
Reports of rude or unresponsive staff at times
Dirty rooms/pool slime/room smell reported by some guests
Unexpected additional charges (e.g., $75 deposit) and perceived poor value
Breakfast inconsistently included or charged separately
Pool/hot tub issues (closed, not hot) and lack of supervision
Air conditioning not cooling or noisy; plumbing and maintenance problems (tiles, exposed screws)
Elevator outages and related accessibility inconveniences

Categories

Cleanliness
8
Most guests praised the property as very clean and rooms generally met expectations, but several reports of dirty rooms, a slimy pool, bathroom tile/pipe issues and smell were noted as isolated but significant problems.
Service
8.5
Service is generally described as friendly and professional by many guests, though there are multiple reports of rude or unresponsive front-desk staff and inconsistent experiences (some staff unhelpful or on phone at check-in).
Location
9
Location is consistently praised — conveniently located/accessible to major highways and ideal for guests' needs.
Room Quality
7.5
Rooms are often described as comfortable and appropriately sized, but there are recurring issues: air conditioning not cooling or noisy, occasional maintenance problems (tiles, exposed bed frame screws, plumbing), and one-off elevator-related inconveniences.
Amenities
7
Amenities are mixed: parking is good, but the pool/hot tub had problems (closed, not hot, or slimy), elevator outages, and advertised breakfast was inconsistent or not included — overall usable but uneven.
Value for Money
6
Perceived as slightly poor value by several guests due to unexpected additional charges (e.g., a $75 deposit), advertised-but-not-included breakfast, and comments stating the hotel felt overpriced for the quality.
Food and Beverage
6.5
Food/beverage offerings drew complaints: advertised breakfast often not included or charged separately, limited continental options, and in-room coffee lacked creamer/sugar — inconsistent execution lowered satisfaction.
Overall Experience
7.5
Mixed overall: many guests had a reasonable, clean and convenient stay, but a notable minority experienced serious issues (rude staff, unexpected fees, pool/hot tub problems, maintenance/cleanliness incidents and an early-morning evacuation) leading to uneven overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Accommodation and Modern Conveniences
Experience spacious and modern accommodation at the Hilton Garden Inn White Marsh, just a short drive from Baltimore city centre. Enjoy free amenities and convenient services like an on-site convenience store for all your needs.

Convenient Location and Easy Access
Located near motorway I-95, our hotel offers easy access to Baltimore's top attractions such as Inner Harbor and Camden Yards. Explore nearby shopping, dining, and entertainment options effortlessly with our complimentary trolley service.

Fitness and Dining Options
Stay active at our 24-hour fitness centre and enjoy free access to Bally's Fitness Center. Indulge in delicious meals at our on-site restaurant and grab snacks anytime at the 24-hour convenience store.

Book your stay at the Hilton Garden Inn White Marsh for a perfect blend of comfort, convenience, and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 554 reviews
Cleanliness: 8
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 7.5
W
Woodlyne • solo_traveller • us
10
2026-10-31 • via Nuitee
S
shell • couple • us
10
2026-10-24 • via Nuitee
N
Nicole • solo_traveller • us
7
2026-10-22 • via Nuitee
N
Nicole • couple • us
9
2026-10-12 • via Nuitee
V
Victoria • couple • us
6
2026-10-12 • via Nuitee
J
Justin • solo_traveller • us
10
Staying again soon.
Pros:

Very clean, friendly staff, easy check in/out, good location.

Cons:

Can't really think of anything.

2026-10-08 • via Nuitee
J
Jacqualine • solo_traveller • us
1
Staff was rude, the room was dirty, Too expensive for the quality
Pros:

The location

Cons:

Staff was rude, the room was dirty, Too expensive for the quality

2026-10-07 • via Nuitee
N
Narnia • couple • us
10
Pros:

Everything was nice and the staff was friendly

2026-09-18 • via Nuitee
N
Narnia • couple • us
8
Once the room got changed I was much better
Pros:

The place is clean and the staff was friendly.

Cons:

When I checked in I had to change my room due to the air not working.

2026-09-16 • via Nuitee
M
Martin • couple • us
9
It was only one night.
Pros:

You had to pay for the breakfast.

Cons:

The hotel was pet friendly.

2026-09-09 • via Nuitee
P
Phillip • solo_traveller • us
8
2026-09-07 • via Nuitee
M
Marcus • couple • us
4
Pros:

Property needs a fresh coat of paint, i can see the screws on my bad frame, this is like a third world country hotel, much less a Hilton. Perhaps the standards are different from before

2026-09-07 • via Nuitee
A
Arden • couple • us
7
Okay.
Pros:

it was good. wierd that you have to put your room #, sign it. unnecessary. I pre paid. why give me a bill.?

Cons:

The elevator was out. we were on the 5th floor. your sign on elevator should have stated out, then call for porter if necessary.

2026-09-07 • via Nuitee
G
Gonzalez • couple • us
10
2026-09-06 • via Nuitee
N
Nahun • couple • us
10
2026-09-04 • via Nuitee
S
Sears • extended_group • us
3
Dissatisfied
Pros:

Staff n breakfast

Cons:

I feel deserve refund called before went here from nd n you told me pool was open that's why I chose there couldn't get in pool had a nasty looking slime wasted my money for not enjoying myself by getting in pool n couldn't really disappointed

2026-09-03 • via Nuitee
H
Height • couple • us
10
2026-09-03 • via Nuitee
K
Keeta • couple • us
7
2026-08-31 • via Nuitee
W
Woodrow • couple • us
7
We will consider staying there again. Reasonable, good clean facility. Nothing really "stand-out".
Pros:

Ideally located for our needs. Decent facility and very clean overall. Room was nice, clean and met all basic requirements.

Cons:

Desk clerk was NOT responsive when we got there. He was on the phone and left us waiting, unacknoweledged for some time before actually helping us. Elevator service could have been better and the ground floor area of the elevator was well used. Were surprised that there was no included continental breakfast, minimally.

2026-08-29 • via Nuitee
T
Tomczak • family_with_children • us
10
2026-08-28 • via Nuitee