Holiday Inn Hotel & Suites Overland Park-West by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.6 (342 reviews)
8787 Reeder Road , Overland Park , US
+1 913-888-8440

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean rooms cited by multiple guests
Friendly, helpful and professional staff
Great, convenient location with easy highway access and parking
Comfortable beds
Pool is clean and open late
On-site restaurant attached to property
Cons:
Reports of humidity/musty rooms and HVAC/vent crosstalk noise
Hot tub out of order and pool overcrowding/enforcement issues
Breakfast described as poor; reports of being charged for included breakfast
Suite misrepresented (tiny fridge, kitchenette not as expected)
Long check-in lines / front desk operational errors
Serious incident: reported bed bugs and rude handling; refund/deposit problems

Categories

Cleanliness
5
Mixed signals: multiple reviewers called rooms and pool 'clean', but several serious cleanliness issues were reported (humid/musty rooms, and at least one report of bed bugs), which pulls this rating down.
Service
10
Service is frequently praised as friendly, helpful and professional across reviews, though there are isolated complaints (rude response in a bed-bug report, slow check-in). Overall the staff friendliness and helpfulness dominate the sentiment.
Location
10
Consistently positive mentions: 'great location', easy highway access and convenient parking make location one of the strongest aspects.
Room Quality
5
Rooms have positives (comfortable bed) but notable negatives: humidity/musty feeling, HVAC/vent noise allowing crosstalk, misrepresented 'suite' with tiny fridge, and other room-management errors.
Amenities
8
Pool is a commonly-cited positive (clean, open late), but there are problems: overcrowding, hot tub out of order and no consistent breakfast offering; overall amenities are good but imperfect.
Value for Money
7
Perceived value is mixed: guests paid extra for suites or for breakfast and sometimes were charged unexpectedly or felt the suite/kitchenette was inadequate; deposits and refunds issues also hurt value.
Food and Beverage
7.8
Breakfast is repeatedly described as 'not great' and there are reports of being charged for the included breakfast; restaurant on-site is convenient but F&B execution is inconsistent.
Overall Experience
8
Many guests enjoyed the stay (friendly staff, clean rooms, convenient restaurant and location), but a few serious incidents (bed bugs, rude handling, room mix-ups) leave the overall experience mixed-positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location and Modern Amenities
Situated just off I-35 and a short drive from Central Kansas City, Holiday Inn Hotel and Suites Overland Park-West offers free Wi-Fi, a heated indoor/outdoor pool, and a fitness center in every room.

Comfortable Rooms with Essential Features
All air-conditioned rooms feature cable TV, tea/coffee facilities, and most rooms include flat-screen TVs for entertainment and relaxation.

Convenient Facilities and Dining Options
Guests can make use of the 24-hour fitness center, on-site launderette, and business center with fax services. The Green Mill Restaurant & Bar on the property serves delicious American cuisine for all meals.

Book your stay at Holiday Inn Hotel and Suites Overland Park-West for a perfect blend of convenience, comfort, and excellent amenities.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Location

Guest Reviews

7.6
Based on 342 reviews
Cleanliness: 5
Service: 10
Location: 10
Room Quality: 5
Amenities: 8
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 8
T
Tessa • couple • us
8
2026-10-31 • via Nuitee
T
Tessa • couple • us
9
2026-10-31 • via Nuitee
M
Michael • family_with_children • us
10
2026-10-26 • via Nuitee
J
James • couple • us
8
Nice. Needs a few updates.
Pros:

Clean. Friendly helpful staff. Great location. Bed was very comfortable. Restaurant conveniently attached to property.

Cons:

Exhaust vents allowed crosstalk from neighboring rooms. (I could hear complete conversations)
Room was very humid and damp feeling. Facility needs to keep AC on in rooms to prevent humidity and musty feeling.

2026-10-25 • via Nuitee
T
Terry • couple • us
10
Great
Pros:

I really enjoyed staying at your facility. Staff was exceptionally polite and helpful.

Cons:

It was a nice place to stay thank you

2026-10-23 • via Nuitee
S
Sutton • family_with_children • us
3
Pros:

The pool was nice and the location

Cons:

Our “suite” was just a bigger room with a tiny fridge just like the regular rooms. I payed more for the suite to have the kitchenette but couldn’t fit hardly anything in the fridge. The included breakfast was not great and then the restaurant charged us for it.

2026-10-18 • via Nuitee
J
Jacob • couple • us
10
I enjoyed every min
Pros:

I loved the service

Cons:

I like everything

2026-09-11 • via Nuitee
C
Christina • family_with_children • us
9
2026-09-07 • via Nuitee
C
Cassia • family_with_children • us
5
I wanted free breakfast and the elevators were fkd up
Pros:

It's was clean

Cons:

No free breakfast then I had to pay a deposit I did not get back forn10 days

2026-09-05 • via Nuitee
M
Markee • solo_traveller • us
10
Pros:

The pool was open late and clean.

Cons:

No breakfast bar for the price.

2026-08-28 • via Nuitee
T
Tracie • couple • us
8
Clean, average hotel, would stay again
Pros:

Clean, easy highway access, comfortable

Cons:

Nothing negative to say

2026-08-25 • via Nuitee
A
Amy • couple • us
6
It was meh. Don’t go if you’re wanting to relax at the pool.
Pros:

The hotel is in a great location. The staff was professional and kind.

Cons:

The pool states that only guests can be in the pool area yet one group continued to open the door for people and their party ended up totaling around 30. Those of us who paid for our room and the privilege of using the pool, had zero room as their kids were jumping, diving, chasing, using water guns, in the very small pool. The hot tub was out of order.

2026-08-20 • via Nuitee
D
Devone • couple • us
10
2026-08-17 • via Nuitee
M
Mauricio • solo_traveller • co
10
2026-08-16 • via Nuitee
B
Bob • couple • us
9
Most things were adequate but we are used to staying at places that offer free breakfast.
Pros:

The pool was nice

Cons:

Check in took over 30 minutes because the line was long and there was only one person checking people in even though there were three computers. The hot tub wasn’t working.

2026-08-11 • via Nuitee
J
Jill • extended_group • us
10
2026-08-10 • via Nuitee
C
Chanse • family_with_children • us
7
2026-08-06 • via Nuitee
S
Shannon • solo_traveller • us
10
2026-08-03 • via Nuitee
V
Virgil • solo_traveller • us
9
Pros:

Did not eat the breakfast. I had other plans.

2026-08-02 • via Nuitee
B
brianwN3392PA • Solo travel
6
Minor errors combined to convince me to not return
Pros:

It had potential but the experience really was a let down. I can’t blame it on any one person. It was a team effort.

I reserved a king suite. I called the morning of my reservation and confirmed the room type. When I arrived I was given a keycard to a standard double queen. “Someone” had switched my room and all the king suites were taken. After an hour of investigation I was given a double king suite at the same rate as the single king suite I reserved. Great! All would have been forgiven until

The next morning I requested and was granted a late check out. But two hours before that time my keycard stopped working. The front desk associate brought up a new keycard so I could get in my room. Okay

But an hour later, one hour before my check out time, a housekeeper opened the door. I told her my check out time was still an hour away. She apologized. Okay

Individually these errors would not be a big deal. But combined they indicate a failure of management to develop a team that coordinated and communicated well. Attention to detail is needed. I won’t return.

2026-07-16 • via Tripadvisor