Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy rooms
Cons:
Issues with towel cleanliness
Small room size
Lack of breakfast options

Categories

Cleanliness
8.2
Some guests mentioned cleanliness positively, but issues related to towels and room heat were mentioned.
Service
9.2
Many reviews highlight friendly staff and helpful service.
Location
9.7
Numerous mentions of excellent location, close to attractions.
Room Quality
8.2
General comfort noted, but a few guests found rooms smaller than expected.
Amenities
8.7
Well-kept amenities noted, including pools and a modern kitchen.
Value for Money
8.7
Guests felt the pricing was reasonable considering the offerings.
Food and Beverage
8.7
Positive mentions of restaurant offerings but breakfast options were lacking.
Overall Experience
9
Guests enjoyed their stay overall, with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:42

Property Description

Luxurious Accommodations with City Views and Free WiFi
Indulge in the opulence of Crystalbrook Bailey where every room offers stunning city views and complimentary WiFi. Relax in style with a flat-screen TV, private bathroom, and 24-hour room service at your fingertips.

Dining, Fitness & Relaxation
Savor exquisite meals at the on-site restaurant, unwind by the outdoor swimming pool, or stay active at the fitness centre. End your day with a refreshing drink at the hotel bar.

Convenient Location & Nearby Attractions
Located in Cairns, our 5-star hotel is near the Cairns Convention Centre, The Center of Contemporary Arts, and Cairns Regional Gallery. With Cairns Airport just 7 km away, your luxurious retreat is closer than you think.

To experience unmatched luxury and convenience, book your stay at Crystalbrook Bailey today!

Important information:

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 12 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Adults stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4758 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.7
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
K
Keri • family_with_children • nz
3
Great location- terrible smelling rooms
Pros:

The location was great, only a block or so back from the main road with all the restaurants and beach. Because we had booked a 3 bed residence, we got access to the pool in that building which was actually the better pool by far -it had a lot more sun than the main hotel area pool.

Cons:

We booked a 3bed residence and there was a terrible smell in our rooms, it was disguised with strong room spray when we arrived but progressively got worse throughout our week stay. We tried opening windows, requested to be moved, but there was only space to move on our last night (which we then declined as we were leaving early next day). They did start to send staff up every night with some lavender spray to spray around the rooms and curtains but honestly in an hour it goes back to a very horrible damp acidic smell. After reading more reviews, it seems this is a common problem here and they have not fixed it. Be aware when you book here you risk getting one of the “bad” rooms - the smell is really terrible. We sent an email to management on feedback from our stay and have never heard back, not impressed by this service for a hotel that is supposedly 5 stars.

2026-07-04 • via Nuitee
D
Danielle • couple • gr
10
2026-07-04 • via Nuitee
J
james • solo_traveller • au
8
Pros:

Great location

2026-07-04 • via Nuitee
G
Gary • solo_traveller • us
9
2026-07-04 • via Nuitee
D
Daniel • solo_traveller • au
10
2026-07-04 • via Nuitee
S
SUSAN • couple • au
8
Tv wasn’t working when we arrived and called for assistance to get it working. Attendant came to room and sorted it out
Pros:

Location

Cons:

QR reader for room delivery service

2026-07-03 • via Nuitee
A
Ana • extended_group • pt
8
Good Location, friendly staff at reception and confortable room.
Pros:

The staff at front desk was very friendly and facilitated an early check-in. The room was nice and comfortable and top location.

Cons:

The breakfast. It closes at 10.00 am and we arrived at 9.45 there was basically nothing left. The staff was untrained and when I asked for some refills, the girl said ...it was about to close... and only when I reply "but we arrived 15 min before close, so is this a school canteen? Because we arrive close to end we have to be satisfied with "leftoversª. Not a good service" this is when she then asked the Chefs to restock some of the items. Was not a happy moment for sure!

2026-07-03 • via Nuitee
C
Camille • family_with_children • au
8
2026-07-03 • via Nuitee
S
Sharee • family_with_children • nz
8
2026-07-02 • via Nuitee
T
Tina • family_with_children • au
10
We only stayed 1 night but will definitely be back
Pros:

Everything was well kept and clean

2026-07-01 • via Nuitee
R
Richard • couple • au
9
Enjoyable
Pros:

The ease of coming in late at night and the room was wonderful. The Bed was also very comfortable as well. Location was wonderful to walk around the city.

Cons:

The mirror in the bath room was no clean, it had a scum over it, so looking at it had the finger writing all over it from a previous person that had used the room. Hence not clean.

2026-07-01 • via Nuitee
C
Chalani Sumalka • solo_traveller • lk
8
2026-07-01 • via Nuitee
M
Michelle • couple • nz
2
Very disappointed
Pros:

Fresh water in fridge when we did get housekeeping which was only about fifty percent of our stay

Cons:

Housekeeping service very poor, fifty percent at best of getting room serviced
Tiles very slippery when wet. Slipped and caused considerable injury- no follow up. Asked for copy of incident report to assist when we returned home for medical treatment and did not receive it.

2026-07-01 • via Nuitee
P
Penelope • extended_group • au
8
Cons:

The control panel on the bed heads have a blue light that shines very brightly at night and it cannot be turned off or covered over, it shines directly into your face while you are trying to sleep.
Its a great feature, just would be good to have a cover for it so people can sleep without the lights shining all night

2026-07-01 • via Nuitee
D
Daniel • family_with_children • au
7
Great location, friendly staff, clearly wants to be a top end place, but just misses the mark
Pros:

Location, beds were very comfortable, buffet breakfast was great. Restaurant and pool on level three were all great! Staff were responsive and helpful

Cons:

Broken TV in our room, full kitchen provided but for some reason, no dishwaster included?? Who wants to wash their dishes on holidays. No hooks to hang your stuff up in the bathrooms. Black out blinds broken in the bedroom, overlooking the centre courtyard so there was a steady stream of light pouring in all night.

2026-06-30 • via Nuitee
D
Daniel • solo_traveller • au
9
2026-06-30 • via Nuitee
S
Silke • couple • au
10
Wonderful we will be back!
Pros:

The staff were amazing. So lovely, welcoming and went out of their way to be helpful ❤️

2026-06-30 • via Nuitee
C
Ciro • couple • es
10
2026-06-29 • via Nuitee
N
NAKADA • couple • jp
9
2026-06-29 • via Nuitee
N
Natasha • couple • au
10
Clean,modern and close to the city can walk everywhere
Pros:

Modern,clean and colourful loved it!!

Cons:

Maybe needed snacks to buy in the mini bar that would be nice

2026-06-29 • via Nuitee