Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy rooms
Cons:
Issues with towel cleanliness
Small room size
Lack of breakfast options

Categories

Cleanliness
8.2
Some guests mentioned cleanliness positively, but issues related to towels and room heat were mentioned.
Service
9.2
Many reviews highlight friendly staff and helpful service.
Location
9.7
Numerous mentions of excellent location, close to attractions.
Room Quality
8.2
General comfort noted, but a few guests found rooms smaller than expected.
Amenities
8.7
Well-kept amenities noted, including pools and a modern kitchen.
Value for Money
8.7
Guests felt the pricing was reasonable considering the offerings.
Food and Beverage
8.7
Positive mentions of restaurant offerings but breakfast options were lacking.
Overall Experience
9
Guests enjoyed their stay overall, with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:42

Property Description

Luxurious Accommodations with City Views and Free WiFi
Indulge in the opulence of Crystalbrook Bailey where every room offers stunning city views and complimentary WiFi. Relax in style with a flat-screen TV, private bathroom, and 24-hour room service at your fingertips.

Dining, Fitness & Relaxation
Savor exquisite meals at the on-site restaurant, unwind by the outdoor swimming pool, or stay active at the fitness centre. End your day with a refreshing drink at the hotel bar.

Convenient Location & Nearby Attractions
Located in Cairns, our 5-star hotel is near the Cairns Convention Centre, The Center of Contemporary Arts, and Cairns Regional Gallery. With Cairns Airport just 7 km away, your luxurious retreat is closer than you think.

To experience unmatched luxury and convenience, book your stay at Crystalbrook Bailey today!

Important information:

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.8
Based on 4894 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.7
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
D
Diego • extended_group • es
10
Todo perfecto
Pros:

Todo

Cons:

Nada

2026-08-29 • via Nuitee
C
Catherine • solo_traveller • au
6
Pros:

This place was fine but uninspiring

2026-08-29 • via Nuitee
K
Kimberley • couple • au
10
Loved it! We will be back.
Pros:

We loved everything! Super convenient, great location, parking and staff were exceptional.

2026-08-29 • via Nuitee
N
Neal • couple • nz
10
2026-08-29 • via Nuitee
P
Patrick • extended_group • us
10
Pros:

The location downtown made the area very walk able. The staff was very attentive to our needs and the room was quiet.

Cons:

Nothing in particular.

2026-08-29 • via Nuitee
A
Anne • couple • au
8
2026-08-28 • via Nuitee
A
Anne • couple • au
10
Pros:

Everything

2026-08-28 • via Nuitee
C
Cameron • solo_traveller • au
9
Perfect stopover location, will return
2026-08-28 • via Nuitee
B
Brett • solo_traveller • au
10
2026-08-26 • via Nuitee
K
Kristina • couple • au
9
Beautiful accommodation, a very convenient location working distance to the Esplanade.
Pros:

The location was fabulous, the rooms were lovely and clean.

Cons:

The breakfast was disappointing. We arrived at 8 and there wasn’t much food left or being replenished.

2026-08-26 • via Nuitee
M
Moses • couple • au
8
Great location and wonderful experience
Pros:

Location close to shops and restaurants

Cons:

Nil

2026-08-25 • via Nuitee
C
Christine • couple • au
10
We really loved our stay & would definitely stay again!
Pros:

Friendly & helpful staff at front desk, able to get into our room earlier. Modern, clean luxury rooms, position close to the esplanade, shops, & restaurants..

Cons:

The morning breakfast l wasn’t happy about, bacon that wasn’t cooked enough, was more just warmed up, they’d ran out of a lot & just not up to a standard I expected !

2026-08-24 • via Nuitee
B
BronJ • solo_traveller • au
7
Comfortable accommodation in good location but lacked the x factor.
Pros:

The location was very central to everything. Excellent coffee in the cafe on the ground floor. Very clean and modern.

Cons:

The pool was small and disappointing. The room was too warm overnight (set minimum temperature). I thought it was pricey for a room that overlooked the foyer and street.

2026-08-24 • via Nuitee
S
siobhan • couple • au
10
Great place for a staycation- will book again
Pros:

Great location, lovely staff, comfortable and clean

2026-08-23 • via Nuitee
K
Kellie • solo_traveller • au
4
Pros:

Beds were comfy.

Cons:

Service by staff was terrible from check in to breakfast to check out. Unhelpful, couldn't care.

2026-08-23 • via Nuitee
R
René • solo_traveller • de
10
Pros:

Gutes Hotel. Schöne Zimmer.

Cons:

Es gab keine Mängel oder Probleme.

2026-08-23 • via Nuitee
K
Kylie • couple • au
10
The staff were very welcoming, the rooms were very clean and hygienic. Staff made sure to clean our room in the morning
Pros:

The room, staff and location of hotel

Cons:

Nothing

2026-08-23 • via Nuitee
M
Matt • couple • us
8
2026-08-23 • via Nuitee
H
Hayley • couple • au
7
2026-08-23 • via Nuitee
E
Elisa • solo_traveller • de
9
2026-08-22 • via Nuitee