Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and tidy rooms
Cons:
Issues with towel cleanliness
Small room size
Lack of breakfast options

Categories

Cleanliness
8.2
Some guests mentioned cleanliness positively, but issues related to towels and room heat were mentioned.
Service
9.2
Many reviews highlight friendly staff and helpful service.
Location
9.7
Numerous mentions of excellent location, close to attractions.
Room Quality
8.2
General comfort noted, but a few guests found rooms smaller than expected.
Amenities
8.7
Well-kept amenities noted, including pools and a modern kitchen.
Value for Money
8.7
Guests felt the pricing was reasonable considering the offerings.
Food and Beverage
8.7
Positive mentions of restaurant offerings but breakfast options were lacking.
Overall Experience
9
Guests enjoyed their stay overall, with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:42

Property Description

Luxurious Accommodations with City Views and Free WiFi
Indulge in the opulence of Crystalbrook Bailey where every room offers stunning city views and complimentary WiFi. Relax in style with a flat-screen TV, private bathroom, and 24-hour room service at your fingertips.

Dining, Fitness & Relaxation
Savor exquisite meals at the on-site restaurant, unwind by the outdoor swimming pool, or stay active at the fitness centre. End your day with a refreshing drink at the hotel bar.

Convenient Location & Nearby Attractions
Located in Cairns, our 5-star hotel is near the Cairns Convention Centre, The Center of Contemporary Arts, and Cairns Regional Gallery. With Cairns Airport just 7 km away, your luxurious retreat is closer than you think.

To experience unmatched luxury and convenience, book your stay at Crystalbrook Bailey today!

Important information:

The credit card used to make the reservation must be presented on arrival for validation or an alternative card and payment will be requested.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 12 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Adults stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4732 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.7
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
T
Todd solo_traveller au
8
2026-06-13 via Nuitee
A
Ana MFR solo_traveller br
10
Pros:

Gostamos de tudo

Cons:

O cafè da manha era apenas bom

2026-06-13 via Nuitee
G
Garth solo_traveller au
10
2026-06-12 via Nuitee
D
Diane solo_traveller au
10
Would loved to have stayed longer! Definitely will use again.
Pros:

Spacious, beautifully presented, great location within easy walking distance of restaurants and the foreshore.

2026-06-11 via Nuitee
B
Bokhee solo_traveller au
8
Good, as expected
Pros:

It was very good overall.

Cons:

Air conditioner controller was very hard to operate

2026-06-11 via Nuitee
G
gaugg solo_traveller au
10
Husband was in hospital and needed somewhere clean and quiet to stay
Pros:

The location was good and staff were friendly

Cons:

NA

2026-06-11 via Nuitee
P
Peter solo_traveller au
10
Pros:

The location and the room. The bed was very comfortable. The staff at the front desk were very helpful. Excellent amenities.

Cons:

Could not fault the hotel or the staff.

2026-06-10 via Nuitee
R
Renuka solo_traveller au
9
2026-06-10 via Nuitee
H
Helen solo_traveller au
9
Second visit, would return
Pros:

Very comfortable, quiet, friendly and love the wall of green when you walk in.

Cons:

No powerpoint by the bed, only option was USB-A. That's it!

2026-06-10 via Nuitee
M
Mavrik solo_traveller au
10
Cairns is great place to visit, a tropical country town.
Pros:

Loved the hotel, the location is brilliant, walking distance to everything in Cairns CBD.

Met with customers at Trinity Beach, I would highly recommend anyone to go there, the main drag has all the restaurants, cafes and bars; and of course the beach across the road.

Cons:

N/A

2026-06-09 via Nuitee
N
Nigel couple au
10
2026-06-09 via Nuitee
D
Danielle family_with_children au
9
Pros:

Great location. Rooms were nice. Only stayed one night so did bit get a chance to use the rest of the facilities.

2026-06-09 via Nuitee
R
Ralf couple de
9
Pros:

See Rating May 23rd

2026-06-08 via Nuitee
A
Anlan solo_traveller au
9
Great location and clean room
Pros:

1. Great location, close to everything.
2. Room is nice and clean, but not that big
3. The breakfast is in the fancy steak restaurant downstairs. However sausages are overcooked - hard to chew

Cons:

The water temperature in the swimming pool is not adjusted - it’s so cold that I can’t swim which is a shame

2026-06-08 via Nuitee
L
Lars couple es
8
Pros:

+ Mitarbeiter sehr freundlich und auf zack
+ man kann den Pool der Apartments als Hotelgast auch mitbenutzen
+ breite Auswahl beim Frühstück

Cons:

- Ausstattung Fitnessstudio sehr dünn

2026-06-08 via Nuitee
T
TingTing couple au
10
2026-06-07 via Nuitee
A
Allan couple au
10
2026-06-07 via Nuitee
S
Spencer couple au
10
2026-06-07 via Nuitee
R
Ralf couple de
9
Pros:

Top Hotel, sehr modern. Sehr gute Lage in kurzer Entfernung zum touristischen Zentrum.
Kostenloser Fahrradverleih.

Cons:

Das Frühstück könnte etwas reichhaltiger sein. Aber guter Standard.

2026-06-07 via Nuitee
A
Angelin family_with_children au
8
Very good
Pros:

Great facilities for bringing an elderly parent - accessible acces, accessible showers.

Cons:

The thermostat in the room was playing up

2026-06-06 via Nuitee