Flagship Inn & Suites

Hotels
4 (396 reviews)
470 Gold Star Highway , Groton , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Unsanitary conditions
Broken amenities
Poor management

Categories

Cleanliness
2
Multiple reviews mention roaches and dirty rooms.
Service
6
Some reviews noted helpful staff, but issues with management responsiveness.
Location
7
Proximity to Mystic noted positively.
Room Quality
3
Rooms reported as dirty, malfunctioning appliances, and poor climate control.
Amenities
3.5
Basic amenities available, but noted deficiencies such as broken fridges.
Value for Money
4
Rates too high for the quality and condition of the rooms.
Food and Beverage
4
No breakfast available and general dissatisfaction.
Overall Experience
2.5
Overall extremely negative experiences, with a strong recommendation to avoid.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:44

Property Description

Convenient Location
Located just 2.9 miles from the Submarine Force Library Museum, Flagship Inn & Suites in Groton, Connecticut offers easy access to nearby attractions.

Comfortable Accommodations
Each room at the hotel is equipped with cable TV including HBO, a microwave, a refrigerator, and coffee facilities. Enjoy the convenience of free local telephone calls from your room.

Nearby Attractions
Explore the United States Submarine World War II Veterans Memorial East just 2.2 miles away, or take a short drive to the Foxwoods Casino located 10.9 miles from the hotel.

Experience comfort and convenience at Flagship Inn & Suites. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Extra beds are available on request and based on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Location

Guest Reviews

4
Based on 396 reviews
Cleanliness: 2
Service: 6
Location: 7
Room Quality: 3
Amenities: 3.5
Value for Money: 4
Food and Beverage: 4
Overall Experience: 2.5
J
Janelle solo_traveller us
1
2026-08-22 via Nuitee
D
Daniel solo_traveller us
1
The absolute worst hotel experience of my life for my first Booking.com experience.
Pros:

Absolutely NOTHING.

Cons:

Honestly, I would like my money back. Flagship Inn and Suites was the MOST AWEFUL place I have EVER stayed, BAR NONE. At the point I opened the door to my room, I wanted to run away. The place had not been maintained for decades. There were holes in the wall. The microwave, which did not work, was on the desk seat, which smelled and had stains on it. The bathtub looked like it had NEVER been cleaned. The toilet seat was broken. There were no bulbs in the two light fixtures. The bed had stains on it. The towels smelled and had stains as well. One outlet had no electricity to it. Another had the cover off, and I was fearful I would get electrocuted. THe neighbors were loud. The building manager could not be found for 20 minutes. The manager's building was condemned by the city, and he used one of the hotel rooms has his main office. The hotel was in a seedy dangerous looking area. I felt scared for my life. By the time I came to the motel, I had zero options for the two night stay. I brought my clothes and computers and stayed one night, got 4 hours rest before I packed up and left. I did not stay the second night there, but drove to the Hilton close to Providence airport and slept in my car in their parking lot for the second night. I had hoped I'd get some good rest before my early morning flight from Providence, but I got another 4 hour sleep night in the car. I normally take pictures of the places I stay, but I was SO EMBARRASSED about my selection of this venue that I did not want my wife to see any photos of the motel I stayed at, because she'd never let me live this down and show my friends how cheap I was. Now, I regret not taking photos because I see pictures section below as evidence...I realize this dooms my chances of getting my money back, but I feel I should still let you know how bad this was and to take this place off your listings. Certainly, all my friends will soon know about it...

2026-08-17 via Nuitee
A
Adriano Novaes couple us
1
Pessimo
Pros:

Nada

Cons:

Sujeira , teto do banheiro caindo toalha suja , sensor do alarme apitando a noite inteira, cheguei e fiquei esperando uns 10 minutos o rapaz atender para pegar a chave quando abriu a porta estava dormindo as 4:30 da tarde de manhã a mesma coisa não consegui acordalo para devolução da chave pessimo lugar avisa que tem café da manhã mais nem lugar para isso possui deveria está fechado esse lugar

2026-08-17 via Nuitee
B
Bruce solo_traveller us
1
Pros:

Not ever checking in

Cons:

The boarded up windows, half burned down building, and drug addicts sitting on the stoops.

2026-08-15 via Nuitee
L
laura solo_traveller us
1
Cons:

The room was dirty, TV had 4 channels and woke up to roach crawling on my bed then when turned on light roaches crawling on wall & sink. I tried to call the number but I got an AI person to get a refund I had to leave that same night spend more money that I didn't have to stay up the street.

2026-08-14 via Nuitee
J
Jennifer extended_group us
1
Waiting for a refund that was never processed and now I have to pay for a room I never stayed in.
Cons:

Disgusting, Drug and Prostitute infested.

2026-08-12 via Nuitee
R
robert couple us
1
We are a long time booking users! This place is beneath the standards of booking and should NEVER be listed on booking!
Pros:

This property should be condemned!
It’s was infested with cockroaches!
We saw at-least 4 in the five minutes we could stand to be in the room!
This place needs to be reported to the board of health and shut down!

Cons:

Nothing!

2026-07-19 via Nuitee
E
Eddie Yee solo_traveller us
2
Night of horror .
Pros:

Horrible !

Cons:

The whole place !

2026-07-19 via Nuitee
G
Gretchen solo_traveller us
1
DO NOT STAY AT THE FLAGSHIP INN!
Pros:

Nothing. This place should be condemned.

Cons:

COCKROACHES in the room!!!!! Broken, dirty furniture and fixtures, smelled disgusting, windows wouldn’t close, doors were practically still open even when locked. It was a total trash heap. I can’t believe this place is even open.

2026-07-13 via Nuitee
S
Seyedrasoul solo_traveller us
7
2026-07-09 via Nuitee
L
Lucy solo_traveller us
1
Pros:

It was not a good experience.
I have traveled the country and never had an incredibly roach infested room.
Could not rest and celebrate the country's 250 year on the 4th of July.
Extremely disappointed.
Could not believe no discount especially when I had to get a raid can from the management. The can was only a quarter filled.
Not enough for the roaches.
I have never complained about a place but was upset no one ever came to see or apologize.

Cons:

NOTHING!!!!

2026-07-06 via Nuitee
L
Lenda J solo_traveller pr
1
2026-07-05 via Nuitee
S
Steven extended_group us
1
The moment we opened the door, the entire carpet started moiving. Their were roaches EVERYWHERE!!!~
Pros:

NOTHING

2026-06-29 via Nuitee
C
CJ family_with_children us
1
2026-06-23 via Nuitee
R
Rivera solo_traveller us
10
2026-06-11 via Nuitee
M
Mallerie couple us
1
Wouldn’t let my worst enemy stay here
Pros:

Nothing looked like a horror film when entering the parking lot

Cons:

Everything.

2026-06-02 via Nuitee
C
Cox couple us
1
Cons:

The hotel is ran down, couldn't even locate the office to check in and most rooms were boarded up. Guess the hotel had a fire and was running the office out of another hotel room.

2026-05-30 via Nuitee
D
David solo_traveller us
1
Pros:

Nothing at all

2026-05-25 via Nuitee
S
Sandra family_with_children us
1
2026-05-18 via Nuitee
A
Annette solo_traveller us
4
2026-05-13 via Nuitee