Comfort Inn Matthews / Charlotte

Hotels
•
Comfort
8.8 (1508 reviews)
1718 Windsor Crossing Drive , Matthews , us
+17048455911

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and well-maintained
Cons:
Unclean bathrooms
Room odors
Small pillows

Categories

Cleanliness
7.88
Reports of unclean bathrooms and issues with odor in some rooms were frequent.
Service
9.35
Many reviews highlight the friendly and accommodating staff.
Location
9.39
Consistently praised for its proximity to restaurants and attractions.
Room Quality
8.34
Rooms were generally clean and spacious but some had odors and issues.
Amenities
8.87
Facilities like breakfast and microwave in rooms were appreciated.
Value for Money
8.83
Many found the hotel affordable with decent features for the price.
Food and Beverage
8.88
Breakfast quality was highlighted positively, though some want improvements.
Overall Experience
8.85
A mix of good and bad experiences, with a general trend toward satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:42

Property Description

Convenient Location and Amenities
This Comfort Inn in Matthews offers free WiFi, complimentary breakfast, and well-equipped guest rooms, making it an ideal choice for travelers.

Leisure and Business Facilities
Guests can enjoy the seasonal outdoor pool, fitness room, and business center. The hotel also provides banquet rooms and laundry facilities for added convenience.

Nearby Attractions
Conveniently located near popular venues such as Bank of America Stadium and Carowinds amusement park, this hotel is perfect for both leisure and business travelers.

Book now to experience a comfortable stay with excellent amenities at Comfort Inn Matthews!

Important information:

Please note an early check-in fee applies to guests arriving before 13:00. Please contact the property for details.

Service animals can be accommodated. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1508 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 8.85
E
Elferia • family_with_children • us
8
2026-07-03 • via Nuitee
D
Dawn • solo_traveller • us
10
2026-07-02 • via Nuitee
A
Andrii • family_with_children • us
9
2026-07-02 • via Nuitee
C
Cassandra • couple • us
6
2026-07-02 • via Nuitee
D
Dawn • solo_traveller • us
10
2026-07-02 • via Nuitee
B
Barbara • couple • us
10
Pros:

Rec'd an upgrade at no additional cost, nice surprise. Very comfortable. Liked the sheets.

Cons:

NA

2026-07-02 • via Nuitee
D
Dawn • solo_traveller • us
10
2026-07-02 • via Nuitee
A
Ally • extended_group • gb
7
2026-07-01 • via Nuitee
K
Katroya • solo_traveller • us
8
2026-06-29 • via Nuitee
A
A4384FYvickieb • Couples
10
Great stay!!
Pros:

Because it was a quick trip with no plans we didn’t make a reservation but I had already chosen to stay at comfort inn in Matthews nc. I couldn’t have asked for a more relaxed stay and awesome staff. Chet put us in a great room. We had an issue with the internet. Chet took care of it immediately. The breakfast was great for continental. If you left hungry, it was your fault. We were within walking distance to great shopping even Costco and Sam’s Club. Also very close to a charging station for the Tesla which was important. The gym we use was also within walking distance so we visited there too. This was a very enjoyable visit and we will return. Place was clean, bed was good, staff was excellent.

2026-06-27 • via Tripadvisor
G
George • couple • us
10
2026-06-27 • via Nuitee
S
Serhii • family_with_children • us
8
2026-06-26 • via Nuitee
A
Abiasha • solo_traveller • us
10
Pros:

Everything

2026-06-25 • via Nuitee
A
Amy • solo_traveller • us
10
2026-06-25 • via Nuitee
B
Brenda • solo_traveller • us
10
Pros:

I love absolutely loved everything about this place. It is extremely quiet.Can't hear anything in or out, shout out to Nikki the receptionist she is amazing, thank you for your great service.

Cons:

Everything was pleasant.

2026-06-24 • via Nuitee
T
Tammy • solo_traveller • us
8
2026-06-22 • via Nuitee
L
Latoya • couple • us
10
2026-06-22 • via Nuitee
D
Dawn • solo_traveller • us
10
2026-06-20 • via Nuitee
D
Dawn • solo_traveller • us
10
2026-06-20 • via Nuitee
S
Smith • couple • us
9
2026-06-19 • via Nuitee