Comfort Inn Matthews / Charlotte

Hotels
•
Comfort
7.9 (1333 reviews)
1718 Windsor Crossing Drive , Matthews , US
+1 704-845-5911

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (several mentions, named agent praised)
Great/convenient location near restaurants and shops
Comfortable beds and rooms (some upgraded to suites)
Good breakfast
Cons:
Cleanliness issues: mold, musty/wet carpet smells, dirty blinds
Outdated rooms and worn furnishings (flattened cushions, old carpets)
Maintenance problems: loose toilet, A/C noise, loose fixtures
Occasional poor phone responsiveness and cramped dining area

Categories

Cleanliness
5.5
Multiple reviews note strong issues: mold on walls and curtains, musty/wet carpet smells, dirty blinds and worn cushions; some guests did praise clean-feeling rooms, but overall cleanliness is a weakness.
Service
9.5
Staff repeatedly described as polite, kind and helpful (named desk agent Tabitha praised, smooth check-in/out reported); front-desk service is a clear strength despite a few reports of phone not being answered.
Location
9
Location is regularly cited as convenient and near restaurants/shops; several guests called location excellent or great, though one mentioned distance from the airport.
Room Quality
6.5
Rooms are comfortable and some guests received suite upgrades, but many note outdated decor, worn cushions, loose fixtures, and safety/maintenance issues (loose toilet, oversized step).
Amenities
7.5
Breakfast and basic amenities are available and generally OK; however guests reported A/C noise, missing iron, refrigerator/freezer issues and some cramped dining space.
Value for Money
8.5
Several reviewers said the price was decent and the hotel represented good value, especially when factoring location and service, despite needed renovations.
Food and Beverage
8
Breakfast received multiple positive mentions as good or excellent; dining area noted as cramped but quality of breakfast is a consistent positive.
Overall Experience
8.7
Mixed but generally positive overall: friendly staff and good location balance out maintenance and cleanliness concerns for most guests, leading to an overall satisfactory stay for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location and Amenities
This Comfort Inn in Matthews offers free WiFi, complimentary breakfast, and well-equipped guest rooms, making it an ideal choice for travelers.

Leisure and Business Facilities
Guests can enjoy the seasonal outdoor pool, fitness room, and business center. The hotel also provides banquet rooms and laundry facilities for added convenience.

Nearby Attractions
Conveniently located near popular venues such as Bank of America Stadium and Carowinds amusement park, this hotel is perfect for both leisure and business travelers.

Book now to experience a comfortable stay with excellent amenities at Comfort Inn Matthews!

Important information:

Please note an early check-in fee applies to guests arriving before 13:00. Please contact the property for details.

Service animals can be accommodated. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

7.9
Based on 1333 reviews
Cleanliness: 5.5
Service: 9.5
Location: 9
Room Quality: 6.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.7
S
Sadie • couple • us
10
2026-10-31 • via Nuitee
V
Vonta • family_with_children • us
10
Pros:

Great customer service and very pleasant checking in

2026-10-30 • via Nuitee
C
CRYSTAL • family_with_children • us
7
2026-10-28 • via Nuitee
R
Randy • family_with_children • us
7
Worth it
Pros:

I enjoy how clean the room felt and comfortable it was

Cons:

The AC fan belt got loud around 5am. Had to turn off the unit as it was making a horrible noise

2026-10-26 • via Nuitee
K
Kathleen • couple • us
6
It was a place to sleep but the hotel is extremely outdated
Pros:

The front desk receptionist Tabitha was so polite and amazing

Cons:

It’s outdated carpets stunk the blinds were dirty the couches in the suite the cushions were worn out and so flat

2026-10-26 • via Nuitee
C
chrystel • family_with_children • fr
8
Parfait pour une étape
Pros:

L accessibilité et le rapport qualité prix

2026-10-25 • via Nuitee
D
Daniel • solo_traveller • us
9
Pros:

We were upgraded to a suite which was a pleasant surprise.

2026-10-22 • via Nuitee
A
Ashley • family_with_children • us
5
2026-10-18 • via Nuitee
O
Ordoñez • family_with_children • us
10
2026-10-18 • via Nuitee
N
Nery • family_with_children • us
10
Pros:

La

uvicacion bien esta seca de rodas las tiendas la avitacion muy limpia y el personal muy amable

Cons:

La limpieza y q todo esta cerca

2026-10-18 • via Nuitee
J
Jennifer • couple • us
10
Great location, excellent staff & service.
Pros:

Location, easy check in & out.

Cons:

Nothing.

2026-10-17 • via Nuitee
J
John • solo_traveller • us
9
My stay went smooth from registering to leaving.
Pros:

It was quiet through the night.

2026-10-16 • via Nuitee
I
igor • solo_traveller • br
7
2026-10-15 • via Nuitee
H
Hugo • solo_traveller • us
10
2026-10-13 • via Nuitee
R
Richard • couple • us
9
2026-10-13 • via Nuitee
D
Dale • family_with_children • us
7
Pros:

The staff was kind and courteous. Breakfast was good, but the dining area was cramped. Location was convenient for us with plenty around to do. Room was comfortable but a little worn down.

Cons:

I would generally say the facility needs a freshening/renovation. (i.e. Seat cushions a little too worn and flattened.) One safety issue is the steps leading down from the 2nd floor to the lobby. The first step down is over sized, not the standard 7-8" drop. 1st time I used it I almost took a header.

2026-10-12 • via Nuitee
A
Andrea • couple • us
7
2026-10-11 • via Nuitee
A
Andrea • couple • us
7
Pros:

Location rooms always quiet

Cons:

Toilet was dangerously loose from floor

2026-10-11 • via Nuitee
R
Robert& Ellen McGuire • solo_traveller • us
8
Pros:

Everything was very comfortable and the lady at the desk was very helpful.

Cons:

The location

2026-10-10 • via Nuitee
A
Angel • couple • us
10
2026-10-08 • via Nuitee