HM Isabela-Adults Only

Hotels
8.3 (263 reviews)
Calle Gran Via del Puig de Teix 1 , Santa Ponsa , es

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great food and beverage options
Excellent location
Modern amenities
Cons:
Issues with cleanliness
Some unfriendliness from staff
Room size could be better

Categories

Cleanliness
7.51
Some reviews mentioned cleanliness issues such as hair and insects in the room.
Service
8.48
Friendly staff noted in several reviews, though there were some mentions of unfriendliness.
Location
9.02
Multiple reviews highlight great location near the beach and central facilities.
Room Quality
7.47
Some complaints regarding room size and soundproofing.
Amenities
8.5
Modern facilities and good outdoor amenities were appreciated.
Value for Money
7.96
General satisfaction with pricing vs. services offered.
Food and Beverage
9.01
Food quality received high praise from guests.
Overall Experience
8.48
Guests expressed enjoyment and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:19

Property Description

Beachfront Paradise at whala!isabela

Luxurious Amenities: Enjoy a relaxing stay at our 3-star hotel in Santa Ponsa with an outdoor pool, garden, and terrace. Indulge in delicious meals at the on-site restaurant, and unwind at the bar after a day of exploration.

Comfortable Accommodations: Our rooms feature modern amenities including a flat-screen TV, private bathroom, and cozy bed linens. Free WiFi is available throughout the property, ensuring you stay connected during your stay.

Exciting Activities: Take advantage of our recreational facilities with table tennis, bike, and car hire services. Explore nearby beaches like Santa Ponsa Beach and Caló d'en Pellicer Beach for a perfect day out.

Experience the ultimate beach getaway at whala!isabela. Book now for an unforgettable stay!

Important information:

Please note that different policies and supplementary fees can be applied to reservations for more than 5 rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 263 reviews
Cleanliness: 7.51
Service: 8.48
Location: 9.02
Room Quality: 7.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.48
T
Theresa solo_traveller gb
4
2026-05-30 via Nuitee
A
Anna couple ch
4
Pros:

Sauberkeit war gut.

Cons:

Frühstück war EKELHAFT. Noch nie so schlecht gefrühstückt..! Schade um das Essen..

2026-05-29 via Nuitee
B
Bram solo_traveller de
9
2026-05-27 via Nuitee
C
Cathy couple fr
8
2026-05-26 via Nuitee
P
paul solo_traveller gb
10
Pros:

Cleanliness

Cons:

Nothing

2026-05-26 via Nuitee
T
Tarik solo_traveller it
10
Qualità
Pros:

Tutto belloo

Cons:

Bello

2026-05-26 via Nuitee
N
Navid couple de
9
2026-05-25 via Nuitee
C
Claire solo_traveller ie
9
2026-05-22 via Nuitee
S
Shannon couple ie
6
Pros:

Location was good , pool area was nice & had a smart tv

Cons:

The beds were very hard, the rooms are compact and not spacious at all. Our room had another room connected so could hear the people next cough & talk. We were talking one evening & someone was knocking to tell us be quiet. Not a comfortable room at all to be honest so we didnt like spending time there

2026-05-20 via Nuitee
Þórdís Ösp Cummings extended_group is
4
Disappointment
Pros:

The breakfast and dinner buffet were good, and we also appreciated the hotel’s location, which worked well for our plans in Santa Ponsa. The pool area was also quite nice

Cons:

Unfortunately, our experience did not meet expectations. Most of the staff came across as unfriendly and unhelpful. One of us became quite unwell due to poor air quality and an unpleasant smell in the room, so we would not recommend this hotel for anyone sensitive to air conditions. When we tried to ask for a room change or assistance, we did not feel supported, and some staff members spoke about us in Spanish in front of us, assuming we wouldn’t understand. In addition, the ventilation failed two nights in a row in one of the rooms, and we woke up both nights feeling very stuffy and with headaches due to poor airflow.

2026-05-19 via Nuitee
G
Gerard solo_traveller ie
10
Brilliant Hotel
Pros:

Everything

2026-05-18 via Nuitee
J
jamie couple ie
10
Everything was gorgeous! Only down side was the pool closed at 7pm
2026-05-17 via Nuitee
V
Valentina family_with_children it
4
Speravo meglio!!
Pros:

La posizione ottima, fantastica la colazione, molto belli gli spazi comuni e l'area piscina. Staff delle pulizie molto gentile. Letti molto ampi e comodi. Bella la vista dalla camera anche se non era fronte mare. Buona la pulizia.

Cons:

Ospiti spesso molto molto rumorosi, durante la notte, tanto da non riuscire a dormire, camera piccolissima con spazio davanti al letto cosi esiguo da rendere difficile passare, bagno con un odore orrendo di fogna, camera con porta interna su altra stanza che lasciava passare tutti i rumori possibili (bagno, tv, telefono e voce) come se gli altri ospiti fossero nella mia stanza.

2026-05-17 via Nuitee
S
Shvora solo_traveller ua
10
Окреме дякую, заселили об 11 годині ранку , бо ми з літака
Pros:

Ідеально розташовано все, персонал привітний , чисто , смачно

2026-05-14 via Nuitee
J
Jenny couple gb
10
2026-05-14 via Nuitee
A
Anton couple ua
8
2026-05-12 via Nuitee
K
Kevin extended_group ie
8
2026-05-10 via Nuitee
S
Shana couple be
10
2026-05-06 via Nuitee
A
ANITA couple mt
4
Quite disappointing - really lacks atmosphere!
Pros:

The hotel is clean and seemingly has everything you need for a pleasant stay.
No issues with cleanliness and the cleaners are super friendly. Equally the food was very tasty - breakfast and the buffet we tried one day - very nice and good variety of foods. Drinks were expensive though - 25 euros for 2 Aperol Spritz!

Cons:

Small annoyances soon added up to not a frustrating stay:
The staff at reception look like they are doing you a favour - not approachable or friendly at all, which sets a bad vibe and atmosphere to the hotel from the beginning.

The A/c was not working in our room (and we were told its because it was not the season (may) and the heating was still on). Despite switching it off completely as advised by reception and having the balcony door open, it was still too stuffy or then too noisy to sleep - not 1 out of 4 of the nights we stayed, did we sleep well - horrendous!

The bath is slippery and dangerous.
The soaps are not dispensed easily - far too hard to squeeze and when you do manage then too much comes out - what a waste .
Despite stating on the mirror that other toiletries are available at reception, when I asked for earbuds or a sewing kit, the answer was NO at reception.

Also our room card stopped working at 10:45 when check out is 11:00, which caused an issue when we couldn't get back into the room to collect our luggage when we were in a hurry for our taxi.

2026-05-05 via Nuitee
M
Martin couple de
10
2026-05-03 via Nuitee