HM Isabela-Adults Only

Hotels
8.3 (327 reviews)
Calle Gran Via del Puig de Teix 1 , Santa Ponsa , ES

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Terrace
Lift / Elevator
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Review Highlights

Pros:
Friendly staff
Great food and beverage options
Excellent location
Modern amenities
Cons:
Issues with cleanliness
Some unfriendliness from staff
Room size could be better

Categories

Cleanliness
7.51
Some reviews mentioned cleanliness issues such as hair and insects in the room.
Service
8.48
Friendly staff noted in several reviews, though there were some mentions of unfriendliness.
Location
9.02
Multiple reviews highlight great location near the beach and central facilities.
Room Quality
7.47
Some complaints regarding room size and soundproofing.
Amenities
8.5
Modern facilities and good outdoor amenities were appreciated.
Value for Money
7.96
General satisfaction with pricing vs. services offered.
Food and Beverage
9.01
Food quality received high praise from guests.
Overall Experience
8.48
Guests expressed enjoyment and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:19

Property Description

Beachfront Paradise at whala!isabela

Luxurious Amenities: Enjoy a relaxing stay at our 3-star hotel in Santa Ponsa with an outdoor pool, garden, and terrace. Indulge in delicious meals at the on-site restaurant, and unwind at the bar after a day of exploration.

Comfortable Accommodations: Our rooms feature modern amenities including a flat-screen TV, private bathroom, and cozy bed linens. Free WiFi is available throughout the property, ensuring you stay connected during your stay.

Exciting Activities: Take advantage of our recreational facilities with table tennis, bike, and car hire services. Explore nearby beaches like Santa Ponsa Beach and Caló d'en Pellicer Beach for a perfect day out.

Experience the ultimate beach getaway at whala!isabela. Book now for an unforgettable stay!

Important information:

Please note that different policies and supplementary fees can be applied to reservations for more than 5 rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 327 reviews
Cleanliness: 7.51
Service: 8.48
Location: 9.02
Room Quality: 7.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.48
K
Kate • family_with_children • gb
9
Loved hotel, great location, will return next year
Pros:

Fantastic food, exceptionally clean

Cons:

WiFi not usable.. also I wasn't informed until last day about premium all inclusive, would have been happy to pay every day €15 for branded drinks and handmade cocktails. I understand there are different menus but when I requested a premium drink I was told not available on all-inclusive.

2026-09-19 • via Nuitee
J
Jack • solo_traveller • gb
9
2026-09-18 • via Nuitee
K
Kevin • solo_traveller • gb
4
Unfortunately won’t book again
Pros:

Location is great

Cons:

- I found the reception staff very rude and not customer service orientated at all
- the WiFi in the hotel is absolutely shocking, this needs addressed as after a very short time connection disconnects
- The room door card stopped working half way through my stay, not a great experience
- Room and bathroom very small, not much room for clothing to be stored away (especially the terrace rooms)

2026-09-15 • via Nuitee
S
Susannah • couple • de
7
Cons:

Das Personal lässt zu wünschen übrig. Ansonsten war alles super!

2026-09-12 • via Nuitee
H
Hamish • couple • gb
8
Very Enjoyable.
Pros:

Location was the best especially for the eclispe, hotel staff on the whole were really helpful especially the bar staff and bedroom cleaners. Rooms were spotless but small but did the job, pool area was lovely along with the outside bar.

Cons:

The was breakfast was handled, we had not included this in our short stay but when we did pay and were in the breakfast room my wife was stopped and rudely spoken too after we had paid and i had to prove this.

2026-09-09 • via Nuitee
D
Derek • couple • lu
7
2026-09-05 • via Nuitee
L
Laura • solo_traveller • ch
6
2026-09-05 • via Nuitee
C
Cargol • solo_traveller • es
5
2026-09-05 • via Nuitee
A
Abigail • couple • gb
10
2026-09-04 • via Nuitee
H
Hanane • couple • de
2
2026-09-03 • via Nuitee
P
Patrizia • extended_group • it
8
Pros:

TUTTO OK

2026-09-03 • via Nuitee
K
Katharina • solo_traveller • at
8
2026-08-31 • via Nuitee
B
Bryan • couple • be
6
nice hotel, good location, and a stay that would improve a lot with better room allocation, some basic information at ch
Pros:

Good location, only a short walk from Santa Ponsa beach. The hotel itself is genuinely attractive and modern, which makes some of the choices below harder to explain.

Cons:

The room was on the first floor, directly above what appears to be a kitchen or staff entrance. Every night we were treated to either reggaeton between roughly 00:30 and 01:00, or a loud staff conversation. Neither was included in the room description.

Breakfast was basic. The bacon was cold even immediately after a fresh refill, which suggests the issue is the setup rather than the timing.

Pool towels require a 10 euro deposit per towel, cash only. When we asked how to pay, we were directed to the ATM inside the hotel, which charges 3,45 euro per withdrawal. Charging the deposit to the room number would solve this in one step, so the current system mainly benefits the machine.

2026-08-30 • via Nuitee
C
Christian • solo_traveller • de
7
2026-08-30 • via Nuitee
T
Tereza • couple • cz
7
2026-08-25 • via Nuitee
A
Andrea • couple • ie
9
2026-08-25 • via Nuitee
M
Muwaata • couple • ug
9
A beautiful stay
Pros:

Perfect luxury

Cons:

WiFi is not stable

2026-08-24 • via Nuitee
K
Kiera • couple • gb
8
2026-08-21 • via Nuitee
C
Cezary • solo_traveller • pl
10
2026-08-21 • via Nuitee
G
Gunn May • couple • no
7
2026-08-20 • via Nuitee