Hyatt House Nashville/Franklin/Cool Springs

Hotels
•
Hyatt House
9.3 (691 reviews)
3501 Mallory Lane , Franklin , us
+1 615-778-8798

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Business center
Heating
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service during check-in
High prices for drinks

Categories

Cleanliness
9.18
Cleanliness was positively noted, but specific complaints about room standards reduced the rating.
Service
7.18
Service was criticized for long wait times and lack of professionalism during check-in.
Location
10
Location was frequently praised and described as convenient.
Room Quality
9.18
Room quality was good, though issues with bed comfort reduced the rating.
Amenities
10
Amenities were well-received, although some products were considered overpriced.
Value for Money
9.18
Value for money was brought down due to complaints about high prices for drinks and snacks.
Food and Beverage
9.68
Food and beverage offerings were generally appreciated, especially breakfast.
Overall Experience
10
Overall experience was positive, with many guests expressing enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:31

Property Description

Convenient Location
Located just 29 km from Bridgestone Arena and Ryman Auditorium, Hyatt House Nashville/Franklin/Cool Springs offers a prime spot for exploring Franklin.

Modern Amenities
Enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and free toiletries. The hotel also features a shared lounge, a bar, and barbecue facilities for a comfortable stay.

Excellent Services
Benefit from a business center, 24-hour front desk assistance, and vending machines with snacks and drinks. The attentive staff is always ready to make your stay memorable.

Ready to experience comfort and convenience at Hyatt House Nashville/Franklin/Cool Springs? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 691 reviews
Cleanliness: 9.18
Service: 7.18
Location: 10
Room Quality: 9.18
Amenities: 10
Value for Money: 9.18
Food and Beverage: 9.68
Overall Experience: 10
K
Kerri • extended_group • us
10
2026-08-29 • via Nuitee
D
Derek • couple • us
9
Great overnight stay hotel.
Pros:

Staff was very friendly and helpful on check-in. The room was spacious and clean with a very comfortable bed. We had no issues throughout our stay and would recommend this hotel.

Cons:

Nothing

2026-08-28 • via Nuitee
B
Boiarsky • couple • us
9
Nice room, great staff and best location!
Pros:

Staff, room and location

Cons:

Room could have been cleaner, there were food items in cabinet from previous guest. The breakfast was average.

2026-08-25 • via Nuitee
A
Arieno • couple • us
10
Can’t go wrong. A very pleasant stay.
Pros:

Very clean and modern, excellent breakfast included

2026-08-21 • via Nuitee
T
Thomas • family_with_children • us
5
While checking in the staff member told us that they were upgrading our room. When arriving at the room we got what was
Pros:

Location

Cons:

I our room we could not get one of the AC to shut off after reaching the Temperature we selected. This had it loud most of the night.

2026-08-17 • via Nuitee
H
Herring • extended_group • us
10
2026-08-12 • via Nuitee
M
Monica • family_with_children • us
10
Perfect stay love ❤️ and you
Pros:

Everything was nice will recommend others to pick your hotel if they ever came to Nashville breakfast was good clean room service was amazing me and my family are very happy with the hotel enjoy the swimming pool and the excerise ❤️❤️❤️❤️❤️❤️

Cons:

Nothinggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg the hotel stay was amazing I love it

2026-08-10 • via Nuitee
1
171timw • NONE • Germantown, Ohio
10
Great place to stay, especially if you need more than 2 beds and a little space to spread out.
Pros:

Excellent hotel and rooms. Lots of space, very clean, nice area. Will definatly consider staying here if I am in the area again.

2026-08-06 • via Tripadvisor
J
Jason • solo_traveller • us
10
Excellent stay. Will be back
Pros:

Clean room

Cons:

Key card to turn lights on in room

2026-08-05 • via Nuitee
S
Shelly • couple • us
10
2026-08-02 • via Nuitee
T
T9662HIkellye • NONE
10
Amazing experience!
Pros:

This hotel exceeded my expectations from the parking lot space to the friendly staff checking us in to the cleanliness and very comfortable beds. Everything was wonderful! Will stay here again when traveling through this area!

2026-08-01 • via Tripadvisor
6
639shelim • NONE
10
Will be back
Pros:

The size of the room was great. The couch was great. We could sit around and visit, play games, or watch TV. The TV swiveled to the sectional and the beds. The kitchen gave us the option of cooking or just having a meal with each other in the room comfortably. The breakfast was great. Walking distance to my daughter's apartment.

2026-07-23 • via Tripadvisor
J
Jerimie • family_with_children • us
10
2026-07-23 • via Nuitee
A
Amy • couple • us
9
Our stay was excellent. We did have an unfortunate event at 1am involving the fire alarm. We evacuated the building. The
Pros:

Clean & staff were nice

2026-07-22 • via Nuitee
K
Kevin • solo_traveller • us
10
Pros:

Very helpful front desk ....great location, close to several restaurants,....

Cons:

I liked the hotel

2026-07-20 • via Nuitee
W
wesandtiak2020 • Family
10
Outstanding Customer Service at Hyatt House Franklin
Pros:

After a very frustrating travel experience, the Hyatt House in Franklin completely turned our evening around. We arrived at another hotel at 10:00 PM only to discover that our reservation had been canceled without any notice due to overbooking. Thankfully, we came to Hyatt House and were immediately greeted by Leah at the front desk.

Leah was incredibly friendly, professional, and helpful. She took the time to assist us, quickly found a room for the night, and made what could have been a stressful situation so much easier. Her customer service was exceptional and truly made us feel welcomed and cared for.

The room was clean, comfortable, and exceeded our expectations. From the excellent accommodations to the outstanding service, our experience at Hyatt House was top-notch.

We would absolutely stay here again and highly recommend this property to anyone visiting the Franklin area. A special thank you to Leah for going above and beyond—if I could book every stay through her, I would!

2026-07-16 • via Tripadvisor
K
Kari • family_with_children • us
10
Very pleasant, great employees, clean and comfortable.
Pros:

Great location and very clean!

Cons:

There wasn’t anything

2026-07-16 • via Nuitee
M
Melissa • family_with_children • us
10
2026-07-16 • via Nuitee
Z
Z5046JUjenniferh • NONE
10
This IS the hotel to stay at!
Pros:

Hyatt House Franklin Cool Springs. What a pleasant and relaxing stay. The hotel is exceptionally cared for, clean and up to date. Rate was excellent and location couldn't be better from BNA airport, to Nashville, to Franklin and surrounding areas. Ample restaurants and shopping all within easy access to highways and freeways. Location was safe and quiet. The rooms were comfortable, immaculate and well appointed. There was always someone available at the front desk. I will definitely recommend this location in an area with many hotel brands to choose from.

2026-07-15 • via Tripadvisor
M
Mailman96 • NONE
10
Family getaway
Pros:

my stay was fantastic. From t he staff, Dale, Ben, Leah and Anna were GREAT ! The overall hotel and the rooms were very clean and fresh . Breakfast was delicious each time and the area surrounding the hotel was very nice and inviting. We will definitely stay here again. I highly recommend it

2026-07-14 • via Tripadvisor