Hyatt House Nashville/Franklin/Cool Springs

Hotels
•
Hyatt House
9.3 (691 reviews)
3501 Mallory Lane , Franklin , US
+1 615-778-8798

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Business center
Heating
BBQ facilities
Lift / Elevator
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Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service during check-in
High prices for drinks

Categories

Cleanliness
9.18
Cleanliness was positively noted, but specific complaints about room standards reduced the rating.
Service
7.18
Service was criticized for long wait times and lack of professionalism during check-in.
Location
10
Location was frequently praised and described as convenient.
Room Quality
9.18
Room quality was good, though issues with bed comfort reduced the rating.
Amenities
10
Amenities were well-received, although some products were considered overpriced.
Value for Money
9.18
Value for money was brought down due to complaints about high prices for drinks and snacks.
Food and Beverage
9.68
Food and beverage offerings were generally appreciated, especially breakfast.
Overall Experience
10
Overall experience was positive, with many guests expressing enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:31

Property Description

Convenient Location
Located just 29 km from Bridgestone Arena and Ryman Auditorium, Hyatt House Nashville/Franklin/Cool Springs offers a prime spot for exploring Franklin.

Modern Amenities
Enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and free toiletries. The hotel also features a shared lounge, a bar, and barbecue facilities for a comfortable stay.

Excellent Services
Benefit from a business center, 24-hour front desk assistance, and vending machines with snacks and drinks. The attentive staff is always ready to make your stay memorable.

Ready to experience comfort and convenience at Hyatt House Nashville/Franklin/Cool Springs? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 691 reviews
Cleanliness: 9.18
Service: 7.18
Location: 10
Room Quality: 9.18
Amenities: 10
Value for Money: 9.18
Food and Beverage: 9.68
Overall Experience: 10
K
Kimberly • extended_group • us
9
2026-10-27 • via Nuitee
K
Kristal • couple • us
9
Just stayed overnight. Location was great for what we needed.
Pros:

It was great! Free parking

Cons:

Nothing would stay again!

2026-10-20 • via Nuitee
M
Martha • couple • us
9
Restful
Pros:

Comfort and cleanliness

Cons:

Counter tops in bathroom bigger

2026-10-19 • via Nuitee
V
Vanessa • couple • us
9
2026-10-19 • via Nuitee
A
Aaron • couple • us
8
2026-10-19 • via Nuitee
H
Hiedi • couple • us
10
Pros:

Excellent Clean and Friendly Staff

2026-10-19 • via Nuitee
P
Paul • extended_group • gb
5
A bit disappointed with the experience - I booked Hyatt House because I'd stayed there before.
Cons:

The key problem was as follows. We arrived at the property and were told they had double booked and so would move us into an adjacent property (Staybridge Suites). The exact reason given was that someone who had been due to check out had wanted to stay longer - don't understand why we would get bumped just because someone else wanted our room (after we had booked it). The alternative property was ok except we were told breakfast was from 6 - 9.30. We arrived for breakfast the following morning at 9am and were told breakfast had finished at 9am. We had to have a discussion with a staff member to even receive milk for coffee, and it soured the whole experience.

2026-10-16 • via Nuitee
S
Sandra • extended_group • us
1
Cons:

The hotel cancelled our reservation without informing us upon checking in. They said we are booked by a third party and don’t have any of our information. I’ve been using booking.com for years and never experienced this. I don’t know who drop the ball on this situation. But I’m very disappointed.

2026-10-13 • via Nuitee
S
Samuel • solo_traveller • us
10
2026-10-12 • via Nuitee
T
Tara • couple • us
10
2026-10-12 • via Nuitee
C
Carrie • couple • us
10
2026-10-10 • via Nuitee
M
Meghan • couple • us
10
2026-09-14 • via Nuitee
L
Lear • solo_traveller • us
10
2026-09-10 • via Nuitee
C
Christina • family_with_children • us
10
2026-09-10 • via Nuitee
T
Timothy • couple • us
10
2026-09-09 • via Nuitee
C
chloe • couple • us
10
2026-09-08 • via Nuitee
L
Laura • couple • us
10
Very good hotel with great quality standard for breakfast elements.
Pros:

Excellent breakfast

2026-09-07 • via Nuitee
G
Glen • couple • us
10
Pros:

Great location, friendly staff and bro clean

2026-09-07 • via Nuitee
J
Jason • solo_traveller • us
9
Pros:

Location was great. The breakfast hit the spot.

2026-09-04 • via Nuitee
K
Kerri • extended_group • us
10
2026-08-29 • via Nuitee