Hyatt House Nashville/Franklin/Cool Springs

Hotels
•
Hyatt House
9.3 (659 reviews)
3501 Mallory Lane , Franklin , us
+16157788798

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Business center
Heating
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service during check-in
High prices for drinks

Categories

Cleanliness
9.18
Cleanliness was positively noted, but specific complaints about room standards reduced the rating.
Service
7.18
Service was criticized for long wait times and lack of professionalism during check-in.
Location
10
Location was frequently praised and described as convenient.
Room Quality
9.18
Room quality was good, though issues with bed comfort reduced the rating.
Amenities
10
Amenities were well-received, although some products were considered overpriced.
Value for Money
9.18
Value for money was brought down due to complaints about high prices for drinks and snacks.
Food and Beverage
9.68
Food and beverage offerings were generally appreciated, especially breakfast.
Overall Experience
10
Overall experience was positive, with many guests expressing enjoyment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:31

Property Description

Convenient Location
Located just 29 km from Bridgestone Arena and Ryman Auditorium, Hyatt House Nashville/Franklin/Cool Springs offers a prime spot for exploring Franklin.

Modern Amenities
Enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and free toiletries. The hotel also features a shared lounge, a bar, and barbecue facilities for a comfortable stay.

Excellent Services
Benefit from a business center, 24-hour front desk assistance, and vending machines with snacks and drinks. The attentive staff is always ready to make your stay memorable.

Ready to experience comfort and convenience at Hyatt House Nashville/Franklin/Cool Springs? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 659 reviews
Cleanliness: 9.18
Service: 7.18
Location: 10
Room Quality: 9.18
Amenities: 10
Value for Money: 9.18
Food and Beverage: 9.68
Overall Experience: 10
L
lindsay • couple • us
10
2026-07-09 • via Nuitee
B
BRANDON • solo_traveller • us
10
2026-07-08 • via Nuitee
M
mark • family_with_children • us
7
nice place, I just wish the beds were of better quality.
Pros:

Nice place except the beds were not soft enough.

2026-07-05 • via Nuitee
R
Rachel • solo_traveller • us
9
2026-07-02 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-07-02 • via Nuitee
B
breannad852 • NONE
8
Great Vacation Spot
Pros:

Great customer service, everything we requested came right away, the rooms were spacious and clean, we loved the in door pool.

2026-06-30 • via Tripadvisor
K
Kelli • couple • us
10
2026-06-29 • via Nuitee
G
Gregory • family_with_children • us
10
2026-06-29 • via Nuitee
E
Emily • family_with_children • us
10
2026-06-26 • via Nuitee
G
Gustavo • family_with_children • us
4
Pros:

The room was spacious and very well-equipped, good breakfast

Cons:

However, the carpet was dirty and had an unpleasant odor. My son is allergic to dust, so you can imagine the discomfort this caused him, fortunately, we were only there for one night.

2026-06-24 • via Nuitee
D
Davis • solo_traveller • us
10
Pros:

Rooms were very spacious, we'll stocked kitchenette and various amenities.

2026-06-24 • via Nuitee
J
Jonathan • family_with_children • us
9
2026-06-22 • via Nuitee
L
Lawson • solo_traveller • us
10
2026-06-17 • via Nuitee
L
Lisa • solo_traveller • vu
8
Out of town, basis breakfast
Pros:

Parking was easy, only took a small bond, could work to a few restaurants

Cons:

Checkin took along time,

2026-06-17 • via Nuitee
K
Kathy • couple • us
10
2026-06-15 • via Nuitee
R
Robin • extended_group • us
9
2026-06-14 • via Nuitee
J
jsummers2023 • NONE
8
Excellent location, value and service.
Pros:

Have stayed at hotel on multiple occasions, primarily due to its location, consistent value and service. Have never been disappointed in any of my stays.

2026-06-13 • via Tripadvisor
C
cason • couple • us
6
Cute and great price but nothing worth stinky food in the fridge.
Pros:

It was a beautiful place to stay!

Cons:

The trash left by the bed and also stinking food left in the fridge and elevator was broken :/

2026-06-13 • via Nuitee
F
Frank • solo_traveller • us
10
2026-06-11 • via Nuitee
M
Michael • solo_traveller • us
10
2026-06-08 • via Nuitee