SummerPlace Inn

Al momento de hacer el check-in la persona que no atendió muy odiosa, del resto todo bien

Some of the front desk staff had bad attitudes.

Front desk receptionists were always on personal phone texting everytime you tried to ask a simple question, terrible bed linens - not even a comforter, throw like pillows half the size of regular pillows and when I asked the front desk girl said ‘you get what you get’. Super rude staff.

No complaints

Wszystko było dobrze bardzo mi się podobało.

The indoor pool wasn’t heated and was very cold. It was one of the main reasons we booked this hotel since we knew the ocean would be cold. My 4 year old was pretty bummed since this was her birthday trip and we didn’t get to swim much due to it being cold.

cold inside pool

The indoor pool was heated but still very chilly so we were not able to enjoy it.

Extremely Disappointing Experience – Do Not Recommend

Our stay at this hotel in Destin was extremely disappointing. From the moment we arrived, we encountered several serious problems.

First, the toilet was dirty, and the overall cleanliness of the room was absolutely unacceptable. The carpet was extremely dirty, and the beds were also unclean. On top of that, the room smelled strongly of cigarette smoke, making the environment even more unpleasant and uncomfortable.

To make matters worse, our room door would not lock properly, which made us feel unsafe throughout our stay. We reported the issue to the hotel staff, but we were told that nothing could be done at that hour. They did not offer to move us to another room or provide any alternative solution. As a result, we spent all three nights in a room where the door could not be properly locked, which was a serious security concern.

The customer service was equally disappointing. We simply asked for a disposable spoon so we could eat our dinner, and we were told they did not have any and could not provide one. This was a basic request, and the response was completely unhelpful.

Finally, the checkout experience was just as frustrating. The front desk employee was focused on her phone and barely acknowledged me. She simply told me to leave the key card there without asking for any information or providing any proper assistance.

The lack of cleanliness, the strong smell of cigarette smoke, the serious security issue, and the terrible customer service made this an unacceptable experience. The fact that we were expected to stay for three nights in a room that could not be securely locked, without any attempt to resolve the problem, was especially concerning.

I would not recommend this hotel to anyone. Guests deserve a clean room, a comfortable environment, basic safety, and respectful customer service. Unfortunately, this hotel failed on all these fronts.

Indoor and outdoor pools were freezing, like unbearably cold.

The description of it is not correct at all. Super outdated, no water pressure whatsoever in the shower (there was more pressure at the beach showers). The staff seemed aggravated anytime you asked a question. No towels available at the pool.