Best Western Cascade Inn & Suites

Hotels
•
Best Western
9 (471 reviews)
23525 NE Halsey St , Troutdale , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Uncomfortable room features

Categories

Cleanliness
8.09
Reports of black mold and dingy carpets indicate cleanliness issues.
Service
9.56
Generally friendly staff with specific mentions of exceptional service.
Location
10
Convenient location with close proximity to shopping and dining options.
Room Quality
8.1
Overall comfort mentioned, but issues with cleanliness and smoky odor reported.
Amenities
8.55
Amenities like breakfast and pool are appreciated but some areas are outdated.
Value for Money
8.58
Somewhat high prices mentioned, reflecting concerns about value.
Food and Beverage
9.54
Positive feedback on breakfast quality and offerings.
Overall Experience
9.59
Despite some concerns, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:51

Property Description

Convenient Location:
Located in Troutdale, Best Western Cascade Inn & Suites is just a short 25-minute drive from downtown Portland, offering easy access to city attractions.

Luxurious Amenities:
Guests can enjoy high-speed internet, complimentary breakfast, heated indoor pool, hot tub, whirlpool, fitness center, steam room, and business center during their stay. Each room also includes a desk and satellite channels for entertainment.

Delicious Breakfast and Nearby Attractions:
Start your day with a delicious breakfast spread and explore nearby activities like hiking, skiing, and visiting local wineries and recreation sites. With Portland International Airport just 15 minutes away, book your stay now for a perfect blend of comfort and convenience at Best Western Cascade Inn & Suites.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note the credit card presented at check-in must be chip enabled.

All credit cards must be a bank issued credit card with microchipGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 471 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 8.1
Amenities: 8.55
Value for Money: 8.58
Food and Beverage: 9.54
Overall Experience: 9.59
M
Marilee • family_with_children • us
9
2026-05-14 • via Nuitee
N
Nyamu • extended_group • us
3
Not planning to stay at that Best Western Inn again.
Cons:

For being charged for getting the room a little early. Not a good customer experience.

2026-05-10 • via Nuitee
B
Bravo • couple • us
9
Pros:

Q el cuarto no tenía olor a viejo

Cons:

La resepsionista da muy mal servicio .

Le quise pagar extra por q me dejara entrar antes y me dijo q no avía disponibles .

Pero las personas q Iván llegando si les daba cuarto .
Mi familia y yo isimos 4 reservaciones

2026-05-08 • via Nuitee
A
Alfredo • couple • us
9
Me sentí confortable
Pros:

El servicio que ofrece el personal

Cons:

Me pareció todo vien

2026-05-05 • via Nuitee
A
Andrey • solo_traveller • us
8
2026-04-26 • via Nuitee
A
Alain • family_with_children • ch
9
2026-04-10 • via Nuitee
T
Thalia • couple • us
10
Descanso
Pros:

Todo estaba muy cómodo

Cons:

Que en el sitio web te daban un precio con desayuno incluido y después a la hora de escoger la habitación valía 30 dólares más el desayuno

2026-03-30 • via Nuitee
D
dennis • family_with_children • us
8
2026-03-18 • via Nuitee
D
Delores • couple • us
9
Pros:

The staff we interacted with was quite friendly and helpful ; great breakfast!!

Cons:

Beds were extremely uncomfortable 😣 ; I’d recommend mattresses toppers for additional comfort

2026-03-16 • via Nuitee
F
Florina • solo_traveller • us
10
2026-03-11 • via Nuitee
L
Leslie • family_with_children • us
1
Cons:

Checked in on 3/6. Woke up on 3/7 with bites all over my chest. Grandaughter also had bites up her leg. When I spoke to manager Kim about bites; telling them there were bedbugs bites. They told me they checked the room and it was clean. Telling me I didn't get it from them and hung up on me.

2026-03-11 • via Nuitee
H
Haniff • solo_traveller • us
10
2026-03-10 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-03-10 • via Nuitee
Y
yesenia • extended_group • us
10
2026-03-08 • via Nuitee
C
Carolyn • family_with_children • us
9
Pros:

All staff great food closely located

2026-03-06 • via Nuitee
S
Simon • extended_group • gb
5
Fine rooms, disappointing wifi and breakfast
Pros:

Hotel was clean and tidy and relatively comfortable. Ample parking available.

Cons:

Hotel wifi was very poor and unreliable, breakfast was underwhelming. No dinner options available.

2026-03-02 • via Nuitee
C
Constance • family_with_children • us
8
Just Okay
Pros:

The location is convenient and there are several small restaurants in walking distance.

Cons:

What happened to the fresh baked cookies in the evenings? I used to enjoy that, but I have either missed the timing or it is no longer happening. 😕

2026-02-13 • via Nuitee
T
Tan • solo_traveller • us
7
2026-02-12 • via Nuitee
B
Bobbie • family_with_children • us
9
Pros:

Staff was very friendly and helpful

Cons:

Toilet needed maintenance

2026-02-11 • via Nuitee
D
Donald • couple • us
4
Not great
Pros:

Didn't use

Cons:

Heat/AC. Came on every little while. It was so noisy couldn't stay asleep. Even blew yhe curtains straight out. We did not touch the system. Went to ice machine room. It stunk so bad I almost threw up. Called front desk. Can't do anything about til a.m. I think there was something rotting in the garbage maybe. Did make me wonder if the ice machine maybe wasnt cleaned. Then at 8 a.m. the next morning they started dumping ice in and making a bunch of noise. We were on vacation. I really didn't want to get up at 8. About 7 p.m. came back. Fixed a cup of coffee in the lobby. Coffee was cold. When we checked in the lady was giving instructions to the person taking over. I stood there for a bit while this went on. They should have stepped to the side to conduct their business. They also should have checked us in first and continued their business after helping their customer. I would not choose this B.W. again.

2026-02-08 • via Nuitee