Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

"Late check-out until 2:00 PM incurs a surcharge of €40.00, payable on-site; after 2:00 PM, the cost of one night will be charged."Swimming pool: Closed from Thu, Oct 15, 2026 until Sat, May 1, 2027

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1763 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
M
Mark • couple • gb
5
Cons:

Kettle provided but no tea or coffee - very strange as all the other 4 star properties we stayed at provided coffee and tea.

2026-05-30 • via Nuitee
B
Buchmayr • solo_traveller • at
9
2026-05-28 • via Nuitee
T
Tamas • extended_group • hu
7
Cons:

A nyílászárók rosszak és így nagyon zajos

2026-05-28 • via Nuitee
J
Jolanta • extended_group • pl
8
Ten hotel to tylko początek, by poznać uroki Neapolu.
Pros:

Bardzo dobre, ale powinno być bardziej urozmaicone, więcej produktów nie słodkich.

Cons:

Brak miejsca do zaparkowania , nawet by wypakować spokojnie bagaże.

2026-05-27 • via Nuitee
R
Rafael Montes • solo_traveller • mx
10
2026-05-25 • via Nuitee
J
john • couple • gb
3
Would not book again and would not recommend unless you want to splash out for a premium room.
Pros:

The rooftop pool area was pleasant.

Cons:

No kettle in the room. Apparently you don't get a kettle if you book a standard room. At 200 Euro for the night I thought this was a bit mean. The wifi didn't reach our room either so that was false advertising.

2026-05-25 • via Nuitee
C
Carlo • couple • it
9
2026-05-25 • via Nuitee
I
Ilonka • solo_traveller • nl
8
Heerlijk comfortabel verblijf in een hotel met een fijn ontbijt en een roef top bar. Veel gezien van Napels en Pompei, H
Pros:

Schoon, en aardige behulpzame bediening ook achter de receptie .

Cons:

De buurt is echt heel vervallen, vies (veel afval op straat) en grimmig. Vooral ‘S avonds voel je je niet echt veilig.

2026-05-24 • via Nuitee
J
Jerry • couple • nl
7
zeer aan te bevelen!
Pros:

centrale ligging, zeer net hotel

2026-05-22 • via Nuitee
R
Rami • solo_traveller • fi
9
2026-05-22 • via Nuitee
S
SeonHack • family_with_children • kr
10
좋은 경험
Pros:

조식이 좋았고. 위치는 중앙역에서 가깝습니다

2026-05-21 • via Nuitee
B
Briana • couple • us
10
2026-05-20 • via Nuitee
H
Hansjörg • couple • de
7
Wir waren nur zu einem kurzaufenthalt in Neapel um nach Capri noch den Vesuv zu besuchen
Pros:

Die Unterkunft liegt Zentral und man kann alle Sehenswürdigkeiten zu Fuß bequem erreichen. Die Zimmer waren geräumig und Modern eingerichtet.

Cons:

Die Bar auf der Dachterrasse war eine Farce. Getränke kamen schnell und wenn man sich auf die Sitzmöbel gesetzt hat bekam man einen nassen Hintern.
Die Bilder vom Pool und der gesamte Dachterrasse im Internet entsprechen in keiner Weise dem tatsächlichen Aussehen. Die Fassade am Hoteleingang war wie bei allen Hotels in Neapel Gewöhnungsdürftig. Schmutzig und heruntergekommen.

2026-05-20 • via Nuitee
T
Tamas • extended_group • hu
8
Nagyvárosi
Pros:

Elhelyezkedés nagy szoba tetőtéri medence

Cons:

Zajos

2026-05-20 • via Nuitee
W
Wolfgang • couple • de
9
2026-05-19 • via Nuitee
Z
Zouhair • family_with_children • fr
8
2026-05-18 • via Nuitee
M
Marco • solo_traveller • it
7
Pros:

Posizione e pulizia

Cons:

Camera poco isolata acusticamente e offerta colazione migliorabile considerato 4 stelle

2026-05-18 • via Nuitee
E
elena • solo_traveller • it
9
2026-05-18 • via Nuitee
C
Caroline • couple • fr
2
Extrêmement décevant
Pros:

Le solarium au 5eme est agréable et calme (contrairement aux chambres).

Cons:

Quartier désagréable et extrêmement bruyant. Impossible de fermer l’œil si vous logez côté rue.
La piscine est froide et difficile d’accès (pas de marches).
Le petit déjeuner est complètement industriel…

2026-05-17 • via Nuitee
E
Evy Vanderheyden • solo_traveller • be
8
Pros:

Het ontbijt was heel lekker op een overdekt, zonnige plaats.

Cons:

Het water van het zwembad was koud.

2026-05-17 • via Nuitee