Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

"Late check-out until 2:00 PM incurs a surcharge of €40.00, payable on-site; after 2:00 PM, the cost of one night will be charged."Swimming pool: Closed from Thu, Oct 15, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1830 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
J
Jorunn • solo_traveller • no
9
2026-07-25 • via Nuitee
L
Lavina • solo_traveller • gb
9
Great hotel with rooftop bar and pool
Pros:

Great roof top bar and pool was enough for kids to enjoy. Room is large and mostly clean...the shower edges all need a good clean but as it was so large didn't need to go near the dirty bits. The breakfast was nice and lovely to eat on the rooftop. Location was fine. Easy to get to train station and we walked all over Naples with no problem. Everywhere in Naples is very dirty so found this location no different to anywhere in Naples. Felt safe with two small children. Naples is just busy and traffic everywhere with no regard for pedestrians. There were some great priced local places to eat close by.

Cons:

Shower needs a good clean around seals and edges.

2026-07-25 • via Nuitee
K
Kim • couple • gb
8
2026-07-25 • via Nuitee
G
Glenn • couple • be
7
Grote, praktische kamer, dicht tegen Napels Centraal station. Hygiëne kon beter.
Pros:

De kamer was heel groot en praktisch. De airco werkte heel goed (het was buiten 34°C en binnen fris). Het personeel was vriendelijk en aandachtig.

Cons:

De douche liep regelmatig over (verstopping en niet praktisch), en de randen waren heel beschimmeld. Het hotel was in orde maar lag in een ongure buurt. De muziek tijdens het ontbijt stoorde.

2026-07-24 • via Nuitee
N
Nathalie • solo_traveller • fr
8
2026-07-23 • via Nuitee
K
Kirsty • solo_traveller • gb
10
Pros:

Pool and staff

2026-07-23 • via Nuitee
A
Alison • extended_group • gb
8
2026-07-23 • via Nuitee
M
Marilena • solo_traveller • gb
10
Angel time
Pros:

The beautiful big rooms with brilliant AC. Staff were exceptional especially Francesco and Giovanni on Reception and Naco special lady on breakfast duties, she was so lovely to me on my last morning there so thank you.

Cons:

No long mirrors anywhere in the room or wardrobe. The bathroom although very beautiful and spacious, lacked a y sort of shelving for cosmetics s f toiletries.
Lastly, there was a kettle but with no cups a d crockery and more importantly no tea or coffee was provided next to electric kettle which was a bit pointless.
Lighting in bathroom could have been brighter for makeup application.

2026-07-21 • via Nuitee
G
Giuseppina • couple • ie
9
RILASSATA E SODDISFATTA
Pros:

COMINCIANDO DAL PERSONALE ESTREMAMENTE GENTILE,
TUTTO PULITISSIMO, LETTI COMODISSIMI
POSIZIONE DELL'ALBERGO STRATEGICA
COLAZIONE FESCHISSIMA CON DOLCI TIPICI

2026-07-20 • via Nuitee
N
nicola • solo_traveller • gb
9
Lovely little friendly hotel, just needs a little love in some of the rooms.
Pros:

Staff were friendly, bedrooms were clean, breakfast was excellent. Close to the station.

Cons:

The general station location was a little bit suspect.
The bathroom in one of the rooms needed a good bleaching around the base.

2026-07-20 • via Nuitee
E
Emilie • couple • fr
10
2026-07-19 • via Nuitee
K
Katharina • solo_traveller • de
8
2026-07-19 • via Nuitee
M
Mark • family_with_children • gb
6
2026-07-18 • via Nuitee
L
Letticia • couple • fr
10
2026-07-17 • via Nuitee
S
Susanna • family_with_children • at
9
Das Hotel ist schön, gut gelegen und die Mitarbeiter:innen sind freundlich. Trotz kleiner Kritikpunkte ist das Hotel emp
Pros:

Sehr gutes Frühstück mit guter Lage gleich neben dem Garibaldi Platz. Man kann gut zu Fuß ins historische Zentrum, oder mit der U-Bahn ins Spanische Viertel fahren.
Das Frühstück war sehr reichhaltig und gut.

Cons:

Die Preise an der Hotelbar sind für neapolitanische Verhältnisse mehr als übertrieben hoch. Ein Aperol Spritz kostet €12 - dafür bekommt man in der Stadt überall drei davon. Der Pool ist nicht wirklich ein Pool, sondern eher ein größerer Whirlpool.
Leider gibt es kein Zimmer für vier Personen (Familie), weshalb wir zwei Zimmer buchen mussten, die dann nicht mal nebeneinander waren.
Das Parkservice ist zwar praktisch, aber überteuert (€30 pro Tag)

2026-07-16 • via Nuitee
P
Peter • extended_group • gb
9
Great location by train station and excellent value for money.
Pros:

Location by station and pool was fab. Early check was lucky and really helped. Great staff and breakfast was awesome too.

Cons:

Shower leaked all over the floor and dripped in the night. Staff were very helpful but needs fixing.

2026-07-15 • via Nuitee
J
Jill • solo_traveller • gb
9
2026-07-14 • via Nuitee
J
Jan • couple • ch
9
Practical hotel near the train station
Pros:

The hotel is nice, close to central station. The room is a good size, the bed was comfortable, the dipping pool on the sunroof was refreshing after a long day in town. Staff at reception and on the rooftop bar were very friendly.

Cons:

Shame about the area.

2026-07-13 • via Nuitee
M
Marcel • family_with_children • nl
8
Prima hotel!
Pros:

Goed ontbijt, vriendelijke medewerkers. De locatie is goed als uitvalsbasis (via het Garibaldi station kun je naar de haven en daar vandaan kun je naar Procida en Capri, allebei prachtige eilanden).

Cons:

Napels is een zeer chaotische en vervallen stad, de straten liggen vol afval, de muren staan vol graffiti en in het centrum waan je je soms in een stad in Pakistan of Afrika. Je kunt in Napels lekker eten, maar verder is het geen aanrader om met een gezin heen te gaan. Het is moeilijk om met kinderen veilig het zeer hectische verkeer door te komen (daar kan het hotel uiteraard niets aan doen).

2026-07-11 • via Nuitee
G
Guillaume • family_with_children • fr
9
2026-07-11 • via Nuitee