Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

"Late check-out until 2:00 PM incurs a surcharge of €40.00, payable on-site; after 2:00 PM, the cost of one night will be charged."Swimming pool: Closed from Thu, Oct 15, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1791 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
N
Nicholas Timothy Pierce • solo_traveller • gb
10
2026-06-19 • via Nuitee
J
JEAN MARC • couple • fr
9
Pros:

La piscine sur le toit et le bar

Cons:

Dommage de ne pas faire de restauration dans ce superbe espace

2026-06-17 • via Nuitee
M
Marianne • couple • be
8
Pros:

Alles in orde.
Leuk om iedere dag beetje aan het zwembad te
Kunnen liggen na onze uitstappen.

2026-06-17 • via Nuitee
B
Birgit • solo_traveller • at
10
Perfekt zum Abkühlen nach einem langen Sightseeing Tag
Pros:

Der kleine Sitzminipool (Whirlpool) am Dach mit gemütlichen Liegen und Beschattungsmöglichkwit
Größe des Raums
Sehr modern
Tolle Dusche

Cons:

Jammern auf hohem Niveau: Wasserfleck oben links im Zimmer

2026-06-15 • via Nuitee
T
Thomas • extended_group • de
7
2026-06-15 • via Nuitee
C
Christopher • couple • de
8
2026-06-15 • via Nuitee
J
Jim • couple • se
7
Ok hotell i ett slitet område
Pros:

Hotellet och rummen var ok

Cons:

Väldigt slitet område som kändes lite osäkert kvällstid.
Tunna balkongdörrar och ett väldigt oljud på gatan utanför på nätterna

2026-06-14 • via Nuitee
U
Ulla • couple • fi
9
2026-06-13 • via Nuitee
S
Sylvia • couple • au
8
Breakfast needs to be earlier for early trips and departures
Pros:

Very modern place, not too keen on shower in middle of bedroom

Cons:

Didn’t like shower and toilet very low
Breakfast staff not very flexible about being at breakfast at 7.15 before going on tour

2026-06-10 • via Nuitee
C
Claudia • solo_traveller • nl
9
Goede ligging en 1 van de weinige hotels met zwembad
Pros:

Het hotel heeft een goede ligging om de stad te ontdekken, maar voor ons was de reden om te kiezen voor Palazzo Firenze dat het 1 van de weinige hotels in de omgeving is met een zwembad. Het zwembadje is te vinden op het dak terras en is omringd door voldoende ligstoelen, parasols, en een bar die altijd open/bemand is. Super goede ervaring en heel fijn om op het heetst van de dag even lekker af te koelen. Het ontbijt is ook op het dakterras en is zeker de moeite waard! Broodjes, toast, fruit/groente, eieren, veel soorten vlees/kaas, gebakjes, sapjes, koffie en heerlijke mozzarella. Personeel over het algemeen vriendelijk. Kamers super schoon en elke dag frisse handdoeken. Ook zag ik andere recensies over geluid in de avond, maar wij hadden een kamer aan de straat en nergens last van. Zelfde geldt voor de airco, die werkte als een trein! Al met al een top ervaring!

Cons:

Weet wat je boekt: de buurt is wat ruw (zoals in elke grote stad rondom een centraal station). Dit kan intimiderend overkomen in de avond. Ook zijn de prijzen bij de bar van het zwembad hoger dan gemiddeld in Napels, maar dat was het ons waard.

2026-06-10 • via Nuitee
J
Jessica • solo_traveller • us
9
2026-06-09 • via Nuitee
T
Tuomas • solo_traveller • fi
8
Good choice for a city vacation
Pros:

The Superior room was spacious and felt almost luxurious, especially for the price. The rooftop bar was a nice way to relax. The location was excellent in terms of being close to the railway station (easy access to Pompei) and the old town with plenty of restaurants and shops nearby within walking distance. Breakfast had a good selection of foods and always plenty of space. The staff was friendly.

Cons:

While the location is great for being close to everything, it's not a very nice area. It's quite dirty and can feel even unsafe. However we had no bad experiences in any way walking through the area every day so for us we don't regret it. The balcony of the Superior room was tiny (like most balconies in this area) with barely enough room to get on it, so don't expect to spend any time on it. The rooftop bar is fairly pricey compared to Naples prices. The breakfast selection was basically the exact same through the 7 days we spent here, which got a bit boring towards the end.

2026-06-07 • via Nuitee
M
Magaly • couple • ch
10
Pros:

L’emplacement est vraiment top

Cons:

On entend beaucoup les voitures même avec ked fenêtres fermées

2026-06-07 • via Nuitee
S
Stefan • family_with_children • pl
8
Nice hotel with great terrace & breakfast in a very dangerous area
Pros:

Breakfasts are amazing, with ice cream coffee, fruits, vegetables, pan neapolitano. The roof terrace is a great place to rest after the heat of the city. The rooms are big. There is a desk and sofa. Rooms facing inner courtyard (e,g. 404) are very quiet. The hotel is close to the train station which makes it easy is to go to airport & Pompei.

Cons:

Rooms facing the small street (e.g. 405) are quite noisy. In the room with 2 single beds (404) there was no door separating the room and the shower (only transparent glass door), which is a problem if not a couple stays in the room (picture attached). Rooms with double bed had the door, in our opinion the beds should be switched beetween the room. The neighbourhood is very dangerous, we were robbed and nobody reacted.

2026-06-07 • via Nuitee
I
Isabel • solo_traveller • es
8
2026-06-06 • via Nuitee
R
Ranieri • solo_traveller • it
9
2026-06-03 • via Nuitee
J
Josef • solo_traveller • vn
4
Pros:

The hotel was okay, the brakfast good.

Cons:

The staff was ignorant and unfriendly, except of one nice young man in the reception. The elder man in the reception was absolutly unfriendly!!! He changed our room without our knowledge in our absence because of a double booking!!! This was a new experience in our life!

2026-06-03 • via Nuitee
M
Martijn • solo_traveller • de
8
Pros:

Zimmer groß genug um zwei Koffer zu öffnen.
Ruhiges Zimmer.
Frühstück auf Dachterasse.

Cons:

Safe sehr klein.
Schlüssel müßten an Rezeption abgegeben werden.

2026-06-01 • via Nuitee
I
Ioana • solo_traveller • ro
10
2026-05-31 • via Nuitee
C
Carsten • solo_traveller • de
8
2026-05-31 • via Nuitee