Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good service
Spacious rooms
Convenient location
Decent breakfast
Cons:
Cleanliness issues
Noisy area
Insecure neighborhood at night

Categories

Cleanliness
7
Multiple mentions of cleanliness issues, including dirtiness and mold.
Service
9
Staff is reported to be helpful and attentive.
Location
7.5
Some reviews mention a dangerous neighborhood but also convenient access to public transport.
Room Quality
8.5
Spacious and comfortable rooms in general, though some issues noted.
Amenities
8.9
Overall quality of amenities such as breakfast and room features was acceptable.
Value for Money
9
Good balance of quality for the price paid, as noted in multiple reviews.
Food and Beverage
8.4
Breakfast generally good but with some complaints regarding variety and quality.
Overall Experience
8.9
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:58

Property Description

Luxurious Accommodation
Palazzo Firenze in Naples offers elegantly furnished, air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms.

Exquisite Dining Experience
Indulge in a culinary journey at the on-site restaurant, serving delicious Neapolitan specialties. Guests can also savor a delightful continental breakfast during their stay.

Convenient Facilities and Services
Enjoy the convenience of a 24-hour front desk, room service, free WiFi, and private parking at Palazzo Firenze. Additionally, unwind on the terrace and explore nearby attractions such as Naples National Archeological Museum.

Experience luxury and comfort at Palazzo Firenze - book your stay now for an unforgettable Naples getaway.

Important information:

"Late check-out until 2:00 PM incurs a surcharge of €40.00, payable on-site; after 2:00 PM, the cost of one night will be charged."
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1866 reviews
Cleanliness: 7
Service: 9
Location: 7.5
Room Quality: 8.5
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.4
Overall Experience: 8.9
C
CRISTINA • solo_traveller • es
9
2026-08-08 • via Nuitee
D
Denise • solo_traveller • ie
5
2026-08-07 • via Nuitee
D
Daniel • family_with_children • es
9
2026-08-06 • via Nuitee
C
claire • family_with_children • gb
7
2026-08-06 • via Nuitee
L
Laura • solo_traveller • it
7
2026-08-05 • via Nuitee
Ólafur • couple • is
10
Yndislegt Napólí var geggjuð en tók smá tíma að venjast.
Pros:

Almennilegt starfsfólk, góð staðsetning og snyrtilegt hótel.

2026-08-04 • via Nuitee
V
Vera Christiane • couple • ch
9
2026-08-02 • via Nuitee
S
Szabat • couple • ie
10
lovely timeless hotel
Pros:

lovely breakfast and coffee, lovely hotel room and clean , very luxurious feel, price was very good , all around had a great experience

Cons:

the location

2026-08-02 • via Nuitee
K
Kim • couple • gb
8
2026-07-25 • via Nuitee
J
Jorunn • solo_traveller • no
9
2026-07-25 • via Nuitee
L
Lavina • solo_traveller • gb
9
Great hotel with rooftop bar and pool
Pros:

Great roof top bar and pool was enough for kids to enjoy. Room is large and mostly clean...the shower edges all need a good clean but as it was so large didn't need to go near the dirty bits. The breakfast was nice and lovely to eat on the rooftop. Location was fine. Easy to get to train station and we walked all over Naples with no problem. Everywhere in Naples is very dirty so found this location no different to anywhere in Naples. Felt safe with two small children. Naples is just busy and traffic everywhere with no regard for pedestrians. There were some great priced local places to eat close by.

Cons:

Shower needs a good clean around seals and edges.

2026-07-25 • via Nuitee
G
Glenn • couple • be
7
Grote, praktische kamer, dicht tegen Napels Centraal station. Hygiëne kon beter.
Pros:

De kamer was heel groot en praktisch. De airco werkte heel goed (het was buiten 34°C en binnen fris). Het personeel was vriendelijk en aandachtig.

Cons:

De douche liep regelmatig over (verstopping en niet praktisch), en de randen waren heel beschimmeld. Het hotel was in orde maar lag in een ongure buurt. De muziek tijdens het ontbijt stoorde.

2026-07-24 • via Nuitee
N
Nathalie • solo_traveller • fr
8
2026-07-23 • via Nuitee
K
Kirsty • solo_traveller • gb
10
Pros:

Pool and staff

2026-07-23 • via Nuitee
A
Alison • extended_group • gb
8
2026-07-23 • via Nuitee
S
stewartq2019 • Family
8
Family stay
Pros:

Move modern hotel situated next to main railway station and metro.
Staff friendly and helpful.
Rooms are good size, very clean and modern, with large shower area.
Breakfast has large selection.
Roof top area with bar, seating and small pool.
Well worth the stay.

2026-07-22 • via Tripadvisor
M
Marilena • solo_traveller • gb
10
Angel time
Pros:

The beautiful big rooms with brilliant AC. Staff were exceptional especially Francesco and Giovanni on Reception and Naco special lady on breakfast duties, she was so lovely to me on my last morning there so thank you.

Cons:

No long mirrors anywhere in the room or wardrobe. The bathroom although very beautiful and spacious, lacked a y sort of shelving for cosmetics s f toiletries.
Lastly, there was a kettle but with no cups a d crockery and more importantly no tea or coffee was provided next to electric kettle which was a bit pointless.
Lighting in bathroom could have been brighter for makeup application.

2026-07-21 • via Nuitee
G
Giuseppina • couple • ie
9
RILASSATA E SODDISFATTA
Pros:

COMINCIANDO DAL PERSONALE ESTREMAMENTE GENTILE,
TUTTO PULITISSIMO, LETTI COMODISSIMI
POSIZIONE DELL'ALBERGO STRATEGICA
COLAZIONE FESCHISSIMA CON DOLCI TIPICI

2026-07-20 • via Nuitee
N
nicola • solo_traveller • gb
9
Lovely little friendly hotel, just needs a little love in some of the rooms.
Pros:

Staff were friendly, bedrooms were clean, breakfast was excellent. Close to the station.

Cons:

The general station location was a little bit suspect.
The bathroom in one of the rooms needed a good bleaching around the base.

2026-07-20 • via Nuitee
E
Emilie • couple • fr
10
2026-07-19 • via Nuitee