Hilton Boston Back Bay

Hotels
Hilton Hotels & Resorts
8 (1292 reviews)
40 Dalton Street , Boston , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Poor room quality
Limited amenities

Categories

Cleanliness
7
Several mentions of dirty countertops, old TV, and a room that felt dirty.
Service
8.5
Mixed reviews; some good service noted but instances of uncooperative staff mentioned.
Location
10
Consistently highlighted as a strong point across multiple reviews.
Room Quality
7
Problems with lighting, broken curtains, and mold indicated poor quality.
Amenities
6.5
Limited amenities due to construction and non-functional elevators.
Value for Money
6.5
Comments reflect disappointment in value considering the price paid.
Food and Beverage
9
Generally positive feedback on restaurant service, especially praised in one review.
Overall Experience
9.5
Despite several issues, many guests expressed willingness to return, suggesting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:25

Property Description

Convenient Location near Charles River and Fenway Park

Luxurious Amenities for a Comfortable Stay
The Hilton Boston Back Bay offers spacious rooms equipped with a flat-screen TV with HBO and video games, a laptop safe box, desk, coffee maker, and an armchair. Whether you're traveling for business or leisure, you'll find everything you need for a comfortable stay.

Dining Options and Services
Indulge in casual dining at Forty Dalton for breakfast, grab a coffee at the Starbucks Lobby Café, or pick up snacks at the on-site shop. The hotel also provides a 24-hour gym for fitness enthusiasts and the convenience of the Beantown Trolley stop right in front for easy access to city attractions.

Book your stay at Hilton Boston Back Bay for a memorable experience in the heart of Boston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1292 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7
Amenities: 6.5
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 9.5
P
Peter family_with_children gb
4
Wouldn’t stay there again.
Pros:

Bed was comfortable.

Cons:

We checked in at 11am two rooms. Not ready. Told to come back at 1pm. Left our luggage with bellboy. Came back at 4pm. Only one room was ready and the twin room with river view still not ready. They gave us a downgraded room with no view instead. Waived local tax for one night. Should have been both nights. Gave us breakfast voucher for one person. Should have been two. One of the lifts was out of action. Service at breakfast was appalling. Slow doesn’t even begin to describe it. Went out for breakfast the next day.

2026-07-25 via Nuitee
D
Dorde Kovacevic solo_traveller ae
8
Good place, but not quiet room.
Pros:

Lovely boaty looking interior of the room. Good size of the room. Location served us well

Cons:

Zero noise insulation. Door is literally not blocking any sound from the corridors, and as our room was next to the elevators you can imagine how well we could hear ALL conversations (or guests shouting) while waiting for the lift.

2026-07-25 via Nuitee
K
Kirsten family_with_children us
10
The room was really nice and the staff was very helpful.
Pros:

The staff was very helpful and kind.

Cons:

N/A

2026-07-23 via Nuitee
C
Cathy family_with_children us
10
Good location and helpful staff.
2026-07-22 via Nuitee
K
Kerridge couple gb
9
Really good calue
Pros:

Location is perfect

Cons:

Free breakfast

2026-07-21 via Nuitee
J
Jennifer solo_traveller gb
9
Pros:

Room was lovely and comfy. Fridge. View.

Cons:

Restaurant chaotic, rude staff, very rude, smirked and laughed at me in the midst of ordering a coffee, I walked away. Unhygienic practices behind the bar, hands, dirty, skip waiting guests in favour of people they know, never used the catering side. Hotel itself nice though!

2026-07-20 via Nuitee
K
Kenny solo_traveller gb
10
Boston Tartan Army
Pros:

Great hotel, great location, very nice and clean.

2026-07-19 via Nuitee
T
Tracey couple gb
10
Very enjoyable would recommend
Pros:

Conveniently located

Cons:

Nothing

2026-07-17 via Nuitee
Y
youssef solo_traveller ma
8
Hotel tres bien situé
Pros:

Emplacement

Cons:

Prix

2026-07-17 via Nuitee
R
Ricardo couple ch
9
Un hotel che merita la quarta stella.
Pros:

Avevamo la camera con vista città al 24º piano ed era stupenda. La camera accogliente, spaziosa e comoda, con un bagno luminoso, moderno e igienico.
L’hotel ha una palestra ben attrezzata, pulita e spaziosa, inoltre mette a disposizione agiugamani sia normali che rinfrescati e ricarica acqua.

Cons:

Aria condizionata eccessiva. Un piccolo accorgimento, siccome un ascensore era fuori uso per lavori, durante il giorno due ascensori risultsvano pochi per il via vai di persone.

2026-07-16 via Nuitee
G
Grillo family_with_children us
9
Very clean. Great location.
Pros:

Staff at check in was fantastic. The lobby, elevator and hallways were all clean. I didn't notice any dirt, hair, lint or anything in our room. It was very clean. We were in walking distance of anything we needed or wanted to do.

Cons:

The only downside was getting out of the parking garage. It was an extremely tight fit and our room key did not work to lift the gate. We called for assistance several times but the call went unanswered. Luckily a friendly patron used their card to get us out. Who knows how long we would have been there otherwise.

2026-07-14 via Nuitee
S
Simen couple no
9
2026-07-14 via Nuitee
A
André couple br
9
2026-07-11 via Nuitee
S
sara solo_traveller fr
8
2026-07-11 via Nuitee
M
Mhde solo_traveller ca
10
2026-07-11 via Nuitee
A
Aboubakr couple us
6
Could have been better taking into consideration the rate.
Pros:

The location, walking distance to restaurants and coffee shops.

Cons:

The room was not fully equipped, no body wash in the shower, hand soap. The chair was dirty with women grain looking things in the crevices. Room was so humid

2026-07-10 via Nuitee
A
Alfie couple gb
7
2026-07-09 via Nuitee
A
Amaya couple us
10
2026-07-08 via Nuitee
K
Kristina family_with_children us
9
Pros:

The location was perfect for going to the art museums and spending time on Newbury Street.

Cons:

The property was great but the added fees after check out were surprising.

2026-07-08 via Nuitee
öztürkmen family_with_children tr
10
2026-07-07 via Nuitee