Freepoint Hotel Cambridge, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.4 (787 reviews)
220 Alewife Brook Parkway , Cambridge , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Updated rooms
Cons:
High parking fees
Limited housekeeping
Sparse breakfast options

Categories

Cleanliness
7.93
Housekeeping was minimal and trash was not emptied during the stay.
Service
9.4
Hotel staff were professional, friendly, and attentive to needs.
Location
8.94
Convenient location with surrounding shops, although parking may be an issue.
Room Quality
8.39
Rooms are nice and updated, but some amenities mentioned were missing.
Amenities
7.92
Limited amenities quality noted; breakfast options were described as lacking.
Value for Money
8.38
Decent value for the points used for the stay, though adjustment of expectations is needed.
Food and Beverage
7.43
Breakfast was sparse and not satisfactory according to some guests.
Overall Experience
8.8
Guests enjoyed the stay overall but found some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:26

Property Description

Chic Cambridge Style Accommodation
Experience the vibrant culture of Cambridge at our hotel, boasting locally-sourced art and furnishings in each stylish guestroom. Enjoy modern amenities like a 32' flat-screen TV, microwave, and refrigerator for your comfort.

Artful Spaces and Shuttle Service
Indulge in our unique interior secret garden and open-air courtyard adorned with captivating kinetic art installations. Take advantage of our complimentary shuttle service to explore nearby attractions like Harvard Square and MIT, making your stay both convenient and memorable.

Convenient Location
Conveniently situated near top universities and popular landmarks, our hotel offers easy access to Harvard University, Fresh Pond Reservation, and more. With Boston Logan International Airport just a short drive away, your travel plans are stress-free.

Book your stay at Freepoint Hotel now for an unforgettable Cambridge experience!

Important information:

Please note, shuttle service is based upon availability. Contact the property for additional details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 787 reviews
Cleanliness: 7.93
Service: 9.4
Location: 8.94
Room Quality: 8.39
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.8
T
Tabitha • couple • qa
10
Pros:

Loved everything about this place and they have a dog station too for pet owners

2026-09-15 • via Nuitee
J
Johnson • couple • us
9
2026-09-12 • via Nuitee
D
DRDR • couple • il
9
2026-09-12 • via Nuitee
D
Diana • family_with_children • us
8
Pros:

Close to where we needed to go- Pearson testing center

Cons:

Breakfast

2026-09-11 • via Nuitee
S
Sonia • solo_traveller • cl
6
Muy costoso para la calidad
Pros:

La ubicación perfecta

Cons:

Las habitaciones no estaban limpias.

2026-09-09 • via Nuitee
S
Shanmugathasan • family_with_children • ca
9
Perfect
Pros:

Very

Cons:

Very good staff. Thanks

2026-09-04 • via Nuitee
M
Mais • extended_group • il
5
Overall was okay, but not worth the price
Pros:

The rooms were vast and good for two people. The staff - be it the cleaning staff or the welcoming staff at the reception - were amazingly nice. The hotel was close to supermarkets.

Cons:

During our second night, my friend saw a mouse in the room close to midnight. We went down to the reception and their response was "it happens and they are doing their best." We were in distress and tired and they told us to move to another room in less than 10 minutes. When we talked to the reception again about this, the only thing they told us that we should have been given more time. They did not offer us anything.

2026-09-01 • via Nuitee
M
Madison • solo_traveller • us
9
2026-08-31 • via Nuitee
J
Jixing • family_with_children • ca
8
2026-08-25 • via Nuitee
M
mariaicalabro • Family • White Plains, New York
2
Dirty Hotel
Pros:

Absolutely terrible. This was the first time I have ever booked a Hilton-branded hotel where I checked in and, within minutes of entering the room, decided to check out and request a refund.

The hotel was simply filthy. While it may have the furniture, amenities, and overall appearance shown on the website, the cleanliness was extremely disappointing. The carpets throughout the hotel were visibly dirty, and the lobby itself immediately gave us the impression that the property was not well maintained.

Because it was late, we initially thought the room couldn’t possibly be that bad—it’s a Hilton, after all. Unfortunately, we were wrong. As soon as we entered the room, we opened the windows and turned on the AC, but within about 10 minutes, my husband, who suffers from sarcoidosis, experienced a flare-up while sitting in the room. The stench of the room was horrible. The beds were clean, and the shower/toilet and sink were clean, but everything else was obviously dusty and musty. Anyone with terrible allergies or sensitivities would not last the night in the room.

Thankfully, the front desk staff were very kind and understanding and did not give us any trouble when we explained the situation and requested to leave. However, I was genuinely shocked by the condition of this hotel and how poorly maintained and unclean it was. This was not at all the experience I expected from a Hilton property, and I would not stay here again.

2026-08-24 • via Tripadvisor
S
Stanford • solo_traveller • us
9
Pros:

I enjoy my stays at Freepoin Hotel.

Cons:

At the beginning, there was a problem with the lock from the interior for security. They responded quickly and I changed rooms.

2026-08-17 • via Nuitee
S
Stanford • solo_traveller • us
8
Pros:

I want to give a shout out especially to Arlee. I enjoy talking with her.

2026-08-17 • via Nuitee
M
Michelle • couple • us
3
Very disappointed
Pros:

Location

Cons:

Room had a makeshift pipe and drape closet instead of a real one, very small bathroom,TV turned off every 5 min, toilet ran, no decaf coffee in room or at breakfast and staff rude when requested, unemptied trash in all cans, carpet in common areas filthy, last day all milk and creams were spoiled at breakfast station. This place needs serious attention. Most staff very rude and not understanding of hospitality industry.

2026-08-11 • via Nuitee
S
Stanford • solo_traveller • us
8
2026-08-10 • via Nuitee
M
Marcio • family_with_children • us
8
Pros:

Friendly and helpful staff

2026-08-10 • via Nuitee
N
NikolaiTripA • Family
4
Quick stay - feedback
Pros:

Quick one night stay in August.
Stayed on 2nd floor.
Pro: Nice to be next to a Starbucks, Dunkin, Whole Foods and across the street from a Trader Joes and Chipotle.
Cons: Hotel unfortunately isn't in the best shape. Very generally unkept and not clean.
Hairs under our pillows and in main sheet area of bed.
Temp wouldn't go below 74 and was very loud, made dripping and clinking noise.
Carpets were very dirty.

Bathroom style was nice and staff was as well.

If I had to stay more then 1 night I'd likely have left, figured that was worth a share for those considering it.

2026-08-08 • via Tripadvisor
A
Anastasiia • couple • il
1
Thanks for at least not taking extra charge for breathing in the hotel
Cons:

We were almost afraid to touch anything, not only because the room wasn’t particularly clean, but also because it felt like everything came with an extra charge: water, premium Wi-Fi, parking… It’s ridiculous. I could understand expensive parking if the hotel were right in the middle of a busy city center, but this hotel is basically in the suburbs. The supermarket literally next door has more generous parking conditions.
On top of that, our room was located right next to a staff room. Starting early in the morning, we could hear their conversations extremely clearly. I have absolutely no complaints about the staff talking and doing their job, the problem is that I don’t understand why this particular room is being sold to guests when it clearly isn’t properly soundproofed. I even recorded a video from our bed where you can hear just how thin the walls are.
With all that being said, this was one of those cases where it felt like a well-known hotel name cared less about the guest experience than many smaller, unknown hotels we’ve stayed at.

2026-08-08 • via Nuitee
S
satwinder • couple • gb
1
Pros:

Location

Cons:

We had to change rooms twice as we found a mice.

2026-08-06 • via Nuitee
T
Takeyasu • solo_traveller • jp
7
2026-08-02 • via Nuitee
D
DrDR_TO_and_O • Couples • Ra'anana, Central District
8
Excellent location, Free Parking
Pros:

Excellent location (within walking distance of Walmart, CVS, and other shops), plenty of free parking, polite staff, and a spacious, very quiet room with a seating area. The only issue was weak water pressure in the shower and a constantly running toilet (we reported it and I'm sure it will be fixed for the next guest).

2026-08-01 • via Tripadvisor