Freepoint Hotel Cambridge, Tapestry Collection by Hilton

Hotels
Tapestry Collection
8.4 (752 reviews)
220 Alewife Brook Parkway , Cambridge , us

Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Updated rooms
Cons:
High parking fees
Limited housekeeping
Sparse breakfast options

Categories

Cleanliness
7.93
Housekeeping was minimal and trash was not emptied during the stay.
Service
9.4
Hotel staff were professional, friendly, and attentive to needs.
Location
8.94
Convenient location with surrounding shops, although parking may be an issue.
Room Quality
8.39
Rooms are nice and updated, but some amenities mentioned were missing.
Amenities
7.92
Limited amenities quality noted; breakfast options were described as lacking.
Value for Money
8.38
Decent value for the points used for the stay, though adjustment of expectations is needed.
Food and Beverage
7.43
Breakfast was sparse and not satisfactory according to some guests.
Overall Experience
8.8
Guests enjoyed the stay overall but found some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:26

Property Description

Chic Cambridge Style Accommodation
Experience the vibrant culture of Cambridge at our hotel, boasting locally-sourced art and furnishings in each stylish guestroom. Enjoy modern amenities like a 32' flat-screen TV, microwave, and refrigerator for your comfort.

Artful Spaces and Shuttle Service
Indulge in our unique interior secret garden and open-air courtyard adorned with captivating kinetic art installations. Take advantage of our complimentary shuttle service to explore nearby attractions like Harvard Square and MIT, making your stay both convenient and memorable.

Convenient Location
Conveniently situated near top universities and popular landmarks, our hotel offers easy access to Harvard University, Fresh Pond Reservation, and more. With Boston Logan International Airport just a short drive away, your travel plans are stress-free.

Book your stay at Freepoint Hotel now for an unforgettable Cambridge experience!

Important information:

Please note, shuttle service is based upon availability. Contact the property for additional details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

8.4
Based on 752 reviews
Cleanliness: 7.93
Service: 9.4
Location: 8.94
Room Quality: 8.39
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.8
T
Themarge extended_group us
9
2026-05-23 via Nuitee
L
Ly extended_group ee
8
2026-04-26 via Nuitee
T
TheDoriaA solo_traveller us
10
2026-04-11 via Nuitee
S
Sheba solo_traveller us
6
2026-04-09 via Nuitee
F
Francisco extended_group hn
10
2026-04-09 via Nuitee
A
aliciat726 Solo travel
10
Great stay!
Pros:

Had a great stay at the Freepoint Hotel in Cambridge! Easy walk to the Red Line, Starbucks attached to hotel and Dunkin across the street, plus a CVS, Trader Joe's, and Whole Foods right there.

Wanted to shout out a thank you to Tim, Lea, and Kayla! I left my nice coat in the lobby after dinner and the next morning they tirelessly worked to find it for me! It was cold and I needed it! Thank you for a great stay and for all of your help!!

2026-04-08 via Tripadvisor
S
Stefano Cocenza family_with_children br
9
2026-04-06 via Nuitee
T
Tatiana couple us
1
Horrible
Pros:

Location was convenient.

Cons:

Disappointing stay overall. The staff were consistently rude, unhelpful, and lacked basic customer service from check-in to checkout. Simple questions were met with dismissive responses, and there was no sense of hospitality at all.
The hotel itself is decent and fairly clean, but the beds were uncomfortable, which made it hard to get a good night’s rest. While the property has potential, the overall experience fell well below what I expect from Hilton standards.
Unfortunately, I would not stay here again.

2026-04-06 via Nuitee
M
Melissa couple us
3
Unsure if I will stay at this hotel again
Pros:

-The location was good
-There was a nice walking path nearby

Cons:

-The heater did not work and blew cold air only
-The view was awful-1st floor parking lot outside
-Our room was not cleaned despite asking three different staff members
-My car was damaged in the parking lot during the night by someone that swiped into it

2026-04-02 via Nuitee
I
Ivan couple ca
10
2026-04-02 via Nuitee
T
T4666OCjeffs Friends getaway
6
The man who works overnight at the front desk is rude and unhelpful, everyone else is fantastic!
Pros:

This was my first time staying at this hotel and will unfortunately be the last when I travel to the area. First of all the service was great, for the most part. The women at the front desk who worked both in the morning and evening were very nice and helpful. I had to check rooms due a cleanliness issue with the sheets and couch, however after bringing it to the attention of the front desk, they handle it quickly and provided me with a nice clean room to move into. Another lady who work the breakfast one morning was also fantastic and had great service and energy. However, upon check out, the man who worked the overnight shift was quite rude and unhelpful. I came to the desk to check out and review my final bill before leaving. When asked if I could receive a printed receipt, the man refused and said my bill is not final. I told him I would be checking out today and will not charge anything else to the room. The man became snarky and said we cannot print a receipt because we don’t know what could be charged to the room after checking out. I stated that it didn’t make sense since I am checking out now, and only once I told him the front desk workers yesterday were able to email me a receipt no problem, he finally decided to print one for me. Before handing me the receipt, he wrote multiple times all over the paper “Not Final”. I did have a few questions about the bill, but because of how snarky and unhelpful the man was, I decided to leave since we had a flight to catch and didn’t have time to deal with him. Other guests came to the front desk with similar requests and I saw him treat them with the same attitude as well. Overall, the stay and service from everyone else was great, all issues were handled quickly and efficiently, it just the poor customer service from that man left a bad taste in my mouth.

2026-04-01 via Tripadvisor
S
Shinsuke family_with_children us
9
2026-03-31 via Nuitee
L
Leman couple us
10
2026-03-21 via Nuitee
N
naomi extended_group us
5
Probably won’t return
Cons:

Stained couch, pillows and carpets. Dirty q-tip on floor in the bathroom and hair in the shower. Also $25 to park your car

2026-03-20 via Nuitee
I
Isabella couple us
9
2026-03-16 via Nuitee
1
101dandreb Business
10
10/10
Pros:

Well mannered staff, Kyrone and Caesar were very hospitable when it came to accommodations. Definitely will be back.

2026-03-07 via Tripadvisor
F
Felipe family_with_children cl
6
2026-02-09 via Nuitee
J
Joseph family_with_children us
8
2026-01-24 via Nuitee
C
Craig couple us
8
Clean and updated. Expensive parking.
Pros:

Property was nice & updated, everything was nice & clean. Front desk staff was friendly & efficient

Cons:

The $25 parking fee was not announced anywhere in the reservation, little steep for that location.

House keeping showing up in the room before 10am was a little intrusive

2026-01-21 via Nuitee
I
Ivelisse couple us
4
I will not stay there again
Pros:

The property was okay

Cons:

Can’t really tell I was there one night but I can tell you that it was no what I expected

2026-01-19 via Nuitee