Holiday Inn Express - Kingston West by IHG

Hotels
•
Holiday Inn Express
8.7 (754 reviews)
205 Resource Road , Kingston , CA
+1 613-767-9370

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean and well kept
Friendly, helpful and attentive staff
Modern/new building and refurbished rooms
Comfortable beds with good pillows
Spacious rooms with good lighting
Pool, gym and laundry facilities available
Occasional complimentary upgrades or helpful booking support
Cons:
Breakfast area small and often crowded with limited seating
Breakfast quality/variety and taste issues; items sometimes run out
Noise in corridors at night reported by some guests
Pool area sometimes closed or kept wet by children
Hotel located on outskirts/away from central services
Occasional room supply issues (missing blanket) and isolated mattress softness complaint

Categories

Cleanliness
9.2
Consistently described as very clean and well kept across multiple reviews; some minor issues reported around pool area wetness but overall cleanliness is a hotel strong point.
Service
9.4
Staff repeatedly called friendly, helpful and attentive (assisted with booking/date change, offered free upgrade); service sentiment is strongly positive.
Location
7.8
Quiet location noted positively, but several reviews mention the hotel is on the outskirts/away from central services — convenient for transit but not central.
Room Quality
9.3
Rooms praised as spacious, with comfortable beds and pillows, good lighting and modern/new facilities; showers and room layout highlighted positively.
Amenities
8.4
Pool, gym and laundry available and appreciated; some reports of pool closure or wet pool area due to children and limited breakfast seating areas affect the score slightly.
Value for Money
8.9
Perceived as good value — free upgrades, helpful handling of booking errors, comfortable stay — supports a favorable value impression.
Food and Beverage
7.6
Breakfast presentation and seating repeatedly criticized (small/crowded, ran out of items); mixed comments on taste (some loved it, others found it ordinary or lacking).
Overall Experience
9
Overall very positive stays reported (comfortable, modern, pleasant staff and facilities) with the main negatives centered on breakfast logistics and occasional corridor noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location
Located in Kingston, just a short distance from popular attractions like Queen's University and K-Rock Centre, Holiday Inn Express - Kingston West, an IHG Hotel offers a prime location for both leisure and business travelers.

Modern Amenities
Enjoy a range of modern amenities including a fitness centre, indoor pool, and free WiFi. Relax in well-equipped guest rooms featuring flat-screen TVs, air conditioning, and private bathrooms for a comfortable stay.

Business-Friendly Services
With a business centre on-site, as well as vending machines for snacks and drinks, Holiday Inn Express - Kingston West caters to the needs of business travelers, making it the ideal choice for your next trip to Kingston.

Book your stay at Holiday Inn Express - Kingston West, an IHG Hotel now for a convenient and comfortable experience in Kingston!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YGK

Location

Guest Reviews

8.7
Based on 754 reviews
Cleanliness: 9.2
Service: 9.4
Location: 7.8
Room Quality: 9.3
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 7.6
Overall Experience: 9
J
John • family_with_children • gb
9
Pros:

Modern hotel, recently built or refurbished.

2026-10-23 • via Nuitee
U
Usman • family_with_children • ca
10
2026-10-16 • via Nuitee
E
Erin • extended_group • ca
9
Pros:

Very clean. Friendly staff

Cons:

The breakfast area was small and crowded. Not a lot of places to sit

2026-10-13 • via Nuitee
S
Smith • solo_traveller • ca
8
2026-10-13 • via Nuitee
J
Jennifer • solo_traveller • ca
10
Pros:

I accidentally booked the wrong date. The staff were extremely helpful in getting this corrected at no additional charge.

2026-10-12 • via Nuitee
G
Griffaj • solo_traveller • gb
10
Lovely stay
Pros:

Huge room with all amenities. Dove products in the bathroom with plenty of towels. Comfy bed with firm and soft pillows. Plenty of seating and good lighting in the room. No noise from road outside. Breakfast was magnificent 😋 even if they did keep running out of bacon! The warm cinnamon buns were gorgeous. Yoghurts and porridge made a welcome change.
Staff friendly, welcoming, and helpful.
Pool, gym and laundry too

Cons:

Not enough seating in the breakfast area.

Noisy in the corridors late at night (other thoughtless guests?), with loud voices and doors slamming.

2026-10-12 • via Nuitee
D
dongxia • couple • cn
9
2026-09-17 • via Nuitee
L
louise • couple • gb
10
Great relaxing comfortable stay
Pros:

Clean, comfortable, friendly staff and very helpful

Cons:

Clean and had a swimming pool

2026-09-15 • via Nuitee
H
Hector • extended_group • at
8
un buen hotel con todos los servicios necesarios
Pros:

la limpieza, moderno y comodidad de las camas. tenia gimnasio y piscina. tambien pudimos aprovechar el servicio de lavadora y secadora de ropa. muy util.

Cons:

aunque el desayuno estuvo bien, le agregaria frutas y quesos. los platos y vasos eran plasticos

2026-09-09 • via Nuitee
Y
Yahong • family_with_children • ca
9
2026-09-08 • via Nuitee
S
Sathish Madhav • solo_traveller • ca
10
Pros:

The property was clean and excellent

2026-09-08 • via Nuitee
R
Rob • solo_traveller • ca
10
Pros:

Clean, we'll kept facilitaties

2026-09-08 • via Nuitee
M
Marisa • family_with_children • es
7
HOTEL PARA UN "TRÁNSITO"
Pros:

Cómodo hotel para una noche de tránsito. Habitación amplia con nevera y baño completo. Desayuno incluido.

Cons:

Las instalaciones para el desayuno muy pequeñas y ruidosas. La piscina está ubicada en una zona de tránsito y está permanentemente el suelo mojado por los niños que salen de la piscina. El hotel está ubicado en un extrarradio, alejado del centro aunque tiene una zona con restauración cercana.

2026-09-08 • via Nuitee
Q
Qiping • family_with_children • ca
9
Excellent experience at Holiday Express.
2026-09-07 • via Nuitee
A
Avedis • solo_traveller • ca
8
Pros:

The room was great. The bed, pillows was very comfortable. The shower was awesome. The whole building is new. Looks all wonderful. I liked the room arrangement.

Cons:

Breakfast needs to be better. Not much to offer and not enough place to sit. We sat around the corner in front of conference room. People were sitting at the lobby foyer. Not a good look. 9am. The 24hr coffee dispenser, the coffee was not good.

2026-09-07 • via Nuitee
M
Marco • family_with_children • ca
8
Excellent service and impeccable, modern, and comfortable facilities.
Pros:

Overall, the stay was pleasant; all the staff we met—from the reception and dining area to the housekeeping staff in the corridors—were very attentive and respectful. The facilities are excellent.

Cons:

Despite the variety offered at breakfast, the taste isn't particularly pleasant; something is missing, especially when I compare it to the hotels I stayed at earlier in my trip.

2026-09-06 • via Nuitee
M
Maninder • family_with_children • ca
10
2026-09-03 • via Nuitee
C
Chike • solo_traveller • ng
9
2026-09-02 • via Nuitee
B
Barbara • solo_traveller • ca
10
Great stay
Pros:

Everything was great, the rooms were very clean and comfortable and the staff was very friendly.

Cons:

The breakfast area didnt have enough seating for the amount of people dining at once. i went around 8:30am on a monday. But other than that it was great

2026-09-01 • via Nuitee
L
Lauzon • solo_traveller • ca
8
Très bon hôtel pour voyageurs de passage dans la région.
Pros:

Très propre et confortable. Chambre spacieuse. Secteur calme. Bon petit déjeuner.

Cons:

Manque de pression pour le robinet de la salle de bain. Situé loin des services.

2026-09-01 • via Nuitee