Homewood Suites by Hilton Chicago-Downtown

Hotels
•
Homewood Suites by Hilton
8.8 (3559 reviews)
40 East Grand Avenue , Chicago , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Needs better cleanliness
Limited breakfast options

Categories

Cleanliness
8.38
Some cleaning details were mentioned as needing attention.
Service
9.35
Staff was frequently mentioned as friendly and accommodating.
Location
9.39
Location was praised as perfect and very convenient.
Room Quality
8.34
Rooms were spacious but had some complaints about temperature control and worn furniture.
Amenities
8.87
Amenities include kitchenette and decent breakfast, but some items need improvement.
Value for Money
8.83
The hotel offers a good price for the location but could improve in some areas.
Food and Beverage
8.38
Breakfast options were noted as limited at times.
Overall Experience
8.85
Overall, guests had a positive experience with notable mentions of location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:33

Property Description

Luxurious All-Suite Hotel in Downtown Chicago

Suite Perks: Enjoy the convenience of two flat-screen TVs, a fully equipped kitchenette, and complimentary grocery shopping services during your stay at Homewood Suites by Hilton Chicago-Downtown.

Fitness and Shopping: Stay active with a well-equipped gym offering city views and take home a souvenir from the on-site gift shop.

Prime Location: Immerse yourself in the vibrant River North neighborhood with top-notch dining and shopping options, while popular attractions like Millennium Park and Navy Pier are just a stone's throw away.

Book now for an unforgettable stay at Homewood Suites by Hilton Chicago-Downtown and experience the best of Chicago!

Important information:

Please note that the one of the hotel's elevator will be unavailable through January 1, 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 69 per day.

Location

Property Accessibility

Total Disability Score: 54.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 6
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 3559 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
K
Kali • solo_traveller • us
10
Pros:

Close to downtown, breakfast was great, rooms are clean, nice staff

2026-06-19 • via Nuitee
N
Nilda • family_with_children • es
10
Muy buena. Repetiria
Pros:

Ubicación. Comodidad. La simpatía del personal. Muy buen desayuno

2026-06-19 • via Nuitee
A
Alison • family_with_children • us
5
2026-06-16 • via Nuitee
F
Farias • couple • br
7
Ótima localização!
Pros:

A localização é perfeita, conseguimos fazer tudo a pé! O quarto é espaçoso, ótimo para acomodar as malas e roupas.
A cama era super confortável!

Cons:

Pouca opção no café da manhã, o chuveiro dentro da banheira e a cortina de plástico não era legal e a limpeza era OK mas poderia ser melhor!
As recepcionistas também não foram simpáticas.

2026-06-16 • via Nuitee
P
Piotr Saniewski • family_with_children • pl
8
Pros:

Great location, the area seems safe as well. Spectacular views at the skyline. The room was equipped with a microwave, fridge, freezer, stovetop, and sink, making it very easy to prepare meals.
Hotel offers good breakfast, highchairs for babies are available (you can also ask for one to be delivered to your room which is great for parents!). The breakfast team was absolutely wonderful, kind and welcoming! Huge shout-out to Jeremiah and Lacey for making everyone at breakfast feel so warmly welcomed. They were incredibly helpful, took the time to chat with guests, and did a wonderful job entertaining the children. What touched us the most was their genuine kindness and warmth towards the kids, it was truly special and rare to see. The whole experience was absolutely lovely - thank you so, so much!

Cons:

Unfortunately, our experience with the front desk staff was not great. The service felt unfriendly, with very brief responses, visible impatience, and a lack of willingness to help. Even a simple question about the possibility of doing laundry at the hotel seemed to cause frustration, making us feel as though guests were an inconvenience rather than welcome. This had a significantly negative impact on our overall stay.

2026-06-16 • via Nuitee
A
Andrea • couple • br
9
Ótimo custo-benefício
Pros:

Quarto muito confortável e excelente localização. Deixaram fazer checkin mais cedo.

Cons:

Café da manhã poderia ter mais opções.

2026-06-15 • via Nuitee
E
Eric • family_with_children • us
10
2026-06-15 • via Nuitee
C
Craig • family_with_children • us
8
2026-06-14 • via Nuitee
L
Landry • couple • fr
10
2026-06-14 • via Nuitee
T
Tamires • family_with_children • ch
9
2026-06-12 • via Nuitee
C
Christine • family_with_children • us
10
Very pleased with our stay. Definitely be a first choice if we decide to make the trip again
Pros:

Location, the view, friendly staff, the pool hours, the room and the extra couch bed.

Cons:

None

2026-06-12 • via Nuitee
M
Myron • couple • us
10
2026-06-08 • via Nuitee
M
Maria Teresa • solo_traveller • ar
9
Excelente si busca estar cómodo
Pros:

Muy buen pequeño departamento para los que prefieren esta modalidad. Cómodo, sin lujos pero con todo lo necesario para una ótima estancia en Chicago. Servicio de limpieza cada 48 hs dejando todo impecable. Cuarto con pequeño living y cocina equipada con todo lo necesario. Excelente ubicación! Luminoso.

Cons:

-Nada!

2026-06-05 • via Nuitee
O
Osman Gokhan • couple • tr
9
2026-06-03 • via Nuitee
A
Aleksandra • extended_group • us
5
Was ok .. for downtown Chicago should be better standard
Pros:

Old property,

Cons:

The front desk is on upper floor.. very confused for new customers… old caulking mix with mold around tub

2026-06-03 • via Nuitee
N
Nuvia • extended_group • us
10
2026-06-01 • via Nuitee
G
Gregory • couple • us
8
Good value but needs updating
Pros:

Location

Cons:

Couch in first room was broken down requested to be moved and they were responsive to request

2026-05-31 • via Nuitee
R
Roann • family_with_children • us
7
Overall good value for this part of chicago
Pros:

Breakfast was fine. Location great! Suite plenty big

Cons:

Furniture is worn and can use updating, especially in common areas

2026-05-27 • via Nuitee
M
Miroslaw • extended_group • de
6
Würde nicht mehr dort übernachten.
Pros:

Direk Downtown

Cons:

Viel zu teuer, Hotel Parkplatz nur für Millionäre. Sehr alte Ausstattung. Sollte man schon längst renovieren. Frühstück gut.

2026-05-27 • via Nuitee
K
Kathy • extended_group • us
10
Great hotel and location with friendly staff
Pros:

Close proximity to everything

Cons:

Ran out of bottled water

2026-05-26 • via Nuitee