Homewood Suites by Hilton Chicago-Downtown

Hotels
•
Homewood Suites by Hilton
8.8 (3632 reviews)
40 East Grand Avenue , Chicago , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Needs better cleanliness
Limited breakfast options

Categories

Cleanliness
8.38
Some cleaning details were mentioned as needing attention.
Service
9.35
Staff was frequently mentioned as friendly and accommodating.
Location
9.39
Location was praised as perfect and very convenient.
Room Quality
8.34
Rooms were spacious but had some complaints about temperature control and worn furniture.
Amenities
8.87
Amenities include kitchenette and decent breakfast, but some items need improvement.
Value for Money
8.83
The hotel offers a good price for the location but could improve in some areas.
Food and Beverage
8.38
Breakfast options were noted as limited at times.
Overall Experience
8.85
Overall, guests had a positive experience with notable mentions of location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:33

Property Description

Luxurious All-Suite Hotel in Downtown Chicago

Suite Perks: Enjoy the convenience of two flat-screen TVs, a fully equipped kitchenette, and complimentary grocery shopping services during your stay at Homewood Suites by Hilton Chicago-Downtown.

Fitness and Shopping: Stay active with a well-equipped gym offering city views and take home a souvenir from the on-site gift shop.

Prime Location: Immerse yourself in the vibrant River North neighborhood with top-notch dining and shopping options, while popular attractions like Millennium Park and Navy Pier are just a stone's throw away.

Book now for an unforgettable stay at Homewood Suites by Hilton Chicago-Downtown and experience the best of Chicago!

Important information:

Please note that the one of the hotel's elevator will be unavailable through January 1, 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 54.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 6
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 3632 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
K
Kenza • couple • fr
6
Pros:

L’emplacement idéal à proximité de tout
Le personnel
Calme

Cons:

Chambre vétuste
Moisissures dans la salle de bain
Propreté de la chambre à revoir
Ménage fait tous les 2 jours lors du séjour

2026-09-16 • via Nuitee
V
Venanzio • family_with_children • it
9
Pros:

La colazione è un plus in quanto non tutte le strutture la offrono. Scelta discreta sia di dolce che di salato. Menzione d'onore per la macchina dei waffle e per la gentilezza dello staff della colazione.

Cons:

Gli arredi della stanza (soprattutto il divano) sono un po' datati. Aggiungerei una sedia nella zona cucina

2026-09-14 • via Nuitee
A
Andrzej • couple • pl
8
Good stay
Pros:

Breakfast - good.

Cons:

Maintenance

2026-09-14 • via Nuitee
D
Debanjan • solo_traveller • au
10
2026-09-13 • via Nuitee
A
Anastasia • couple • ee
10
Amazing hotel and staff! Crazy beautiful views from the room on 15th floor! Will defibitely return!
Pros:

Very nice and friendly staff. Location is unbeatable.

Cons:

Nothing, everything was perfect!

2026-09-11 • via Nuitee
C
Cox • couple • gb
7
Great budget hotel in the centre of Chicago
Pros:

The location was ideal, just a few minutes from the river walk, magnificent mile etc. Very central downtown Chicago. Plus there was a train station and bus stops on the doorstep so you could get anywhere in the city as the public transport is very good. The staff were on the whole very friendly and accommodating. We got a free upgrade to our room which was lovely. Everywhere was very clean. The waffles at breakfast were 10/10.

Cons:

The rooms were quite outdated, however well maintained. The pool was quite small and shallow, plus the gym didn’t have lots of equipment but enough to get a basic workout in. Breakfast wasn’t the best. The best part was the waffles and they didn’t have them on the weekend :(

2026-09-10 • via Nuitee
D
Diane • family_with_children • us
10
Pros:

The front desk, breakfast crew (especially Ms. Lacey & Mr. Jeremy), and front door attendants were so friendly and kind and also helped my disabled husband.
We really enjoyed the hotel facility and location as well.
Thanks! Diane Haselroth & Patrick McCoy

2026-09-10 • via Nuitee
N
Nemanja • family_with_children • ch
10
2026-09-09 • via Nuitee
T
Tram N • family_with_children • us
8
Good
Pros:

Breakfasts was good, not a lot of option but the taste was decent.

Cons:

The family suite kinda small, old facility and the bathroom doesn’t have the sink, you have to step outside to wash hands which a little inconvenience to me

2026-09-08 • via Nuitee
J
Jamila • family_with_children • us
8
2026-09-08 • via Nuitee
W
Watson • couple • us
7
Convenient
Pros:

Breakfast was included and many attractions i wanted to experience were walking distance

Cons:

The room i entered had a wet floor but no visible leak. This caused the room to have the smell of mildew making sleep less than enjoyable however, i was only in the room about 6 hours awake total the rest i spent exploring or sleeping

2026-09-07 • via Nuitee
B
Brooks • family_with_children • us
4
Not pleasant at all.
Pros:

Location

Cons:

The sheets smell, the walls had stains on it, and room had a musty odor.

2026-09-07 • via Nuitee
P
Pedro • couple • us
10
Wonderful location while visiting downtown Chicago
Pros:

Location was just perfect because is centrally located to many things. Breakfast was excellent and staff was courteous, friendly and welcoming.

Cons:

The A/C vent it was to direct to the bed and made a little hard to control the blowing of the air during the night.

2026-09-06 • via Nuitee
E
Ellen • extended_group • us
8
2026-09-05 • via Nuitee
M
Monise • couple • br
10
2026-09-05 • via Nuitee
M
Mathieu • extended_group • us
7
No valet
Pros:

Valet was awful! Never there and no recognition when they finally showed up .

Cons:

Location

2026-09-04 • via Nuitee
T
Tomas • extended_group • es
9
Pros:

El personal muy amable especialmente en el desayuno

2026-09-02 • via Nuitee
L
Longmire • solo_traveller • us
10
I’ll be booking again next time I’m in Chicago
Pros:

Excellent hospitality from all Staff

Cons:

Only having one working luggage cart

2026-09-02 • via Nuitee
M
Maritza • family_with_children • us
10
2026-09-02 • via Nuitee
K
karla • family_with_children • us
9
2026-09-01 • via Nuitee