Homewood Suites by Hilton Chicago-Downtown

Hotels
•
Homewood Suites by Hilton
8.8 (3549 reviews)
40 East Grand Avenue , Chicago , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Needs better cleanliness
Limited breakfast options

Categories

Cleanliness
8.38
Some cleaning details were mentioned as needing attention.
Service
9.35
Staff was frequently mentioned as friendly and accommodating.
Location
9.39
Location was praised as perfect and very convenient.
Room Quality
8.34
Rooms were spacious but had some complaints about temperature control and worn furniture.
Amenities
8.87
Amenities include kitchenette and decent breakfast, but some items need improvement.
Value for Money
8.83
The hotel offers a good price for the location but could improve in some areas.
Food and Beverage
8.38
Breakfast options were noted as limited at times.
Overall Experience
8.85
Overall, guests had a positive experience with notable mentions of location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:33

Property Description

Luxurious All-Suite Hotel in Downtown Chicago

Suite Perks: Enjoy the convenience of two flat-screen TVs, a fully equipped kitchenette, and complimentary grocery shopping services during your stay at Homewood Suites by Hilton Chicago-Downtown.

Fitness and Shopping: Stay active with a well-equipped gym offering city views and take home a souvenir from the on-site gift shop.

Prime Location: Immerse yourself in the vibrant River North neighborhood with top-notch dining and shopping options, while popular attractions like Millennium Park and Navy Pier are just a stone's throw away.

Book now for an unforgettable stay at Homewood Suites by Hilton Chicago-Downtown and experience the best of Chicago!

Important information:

Please note that the one of the hotel's elevator will be unavailable through January 1, 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 69 per day.

Location

Property Accessibility

Total Disability Score: 54.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 6
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 3549 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
M
Miroslaw • extended_group • de
6
Würde nicht mehr dort übernachten.
Pros:

Direk Downtown

Cons:

Viel zu teuer, Hotel Parkplatz nur für Millionäre. Sehr alte Ausstattung. Sollte man schon längst renovieren. Frühstück gut.

2026-05-27 • via Nuitee
R
Roann • family_with_children • us
7
Overall good value for this part of chicago
Pros:

Breakfast was fine. Location great! Suite plenty big

Cons:

Furniture is worn and can use updating, especially in common areas

2026-05-27 • via Nuitee
C
Cynthia • couple • us
10
Staff is wonderful, especially D’More {?{} in valet. He was extremely helpful,.
Pros:

The breakfast buffet was wonderful. I would, however, suggest alternating filling the coffee urns at different times to avoid a line. I would also like to see fresh cut fruit like the picture instead of bananas and apples

Cons:

Everything was great. You had fast elevators. The first night we had to request fans because it was extremely warm in the room. Brought up asap. When I spoke to the front desk I was surprised to learn that they could in fact open the windows. He was in the room in less than five minutes which made sleeping much better,

2026-05-26 • via Nuitee
K
Kathy • extended_group • us
10
Great hotel and location with friendly staff
Pros:

Close proximity to everything

Cons:

Ran out of bottled water

2026-05-26 • via Nuitee
J
Ji • family_with_children • pf
1
C'était nul pour le prix payée
Pros:

Le petit déjeuner est trop trop salé et peu variée

Cons:

Je n'ai pas apprécier le fait que les images ne correspondent pas à ce que nous avons eu. Le micro-onde avait de la rouille, la porte de la chambre se ferme mal et grince, le mobilier très vieux et sale, la chambre sentait l'humidité, la porte d'entrée avait du mal à se faire, il a fallu que nous claquons la porte pour que sa se ferme bien.

2026-05-26 • via Nuitee
S
sarah • family_with_children • us
9
We had a great time!
Pros:

Breakfast was great! Including having gluten-free bread if you ask... the location was wonderful, we walked everywhere.

Cons:

Maybe some cheese or salsa to put on the eggs.

2026-05-23 • via Nuitee
B
Brian • solo_traveller • us
10
Great stay for great price and near the convention center as needed!
2026-05-21 • via Nuitee
B
Blanca • couple • es
6
Comoda
Pros:

La ubicación y el espacio

Cons:

Está un poco viejo

2026-05-20 • via Nuitee
M
Mariella • solo_traveller • it
9
Bello e comodo
Pros:

La posizione centrale, lo staff della colazione sono molto gentili e disponibili!
La stanza grande con una bella vista.

2026-05-19 • via Nuitee
J
Jérôme • family_with_children • fr
7
Bien situé
Pros:

Emplacement et grandeur des chambres.

Cons:

Prix élevé et canapé lit peu confortable. Canapé lit non fait à l.arrivée c.est à faire soit même. Petit déjeuner très peu varié peu de choix et décevant dans cette game d’hotel. Lors de notre précédent séjour il proposait des gaufres et là non.

2026-05-18 • via Nuitee
V
Verónica • solo_traveller • uy
9
Pros:

Excelente ubicacion,

Cons:

Desayuno con muy poca variedad, el café muy diluido, la primer habitación era muy ruidosa, por suerte me cambiaron de esquina y fue mucho mejor

2026-05-18 • via Nuitee
C
Cheyenne • solo_traveller • us
10
2026-05-16 • via Nuitee
S
steven • solo_traveller • us
3
Pros:

Breakfast

Cons:

Had a broken toilet. Told staff in the morning it needed to be fixed right away. Promised me points for the inconvenience, never receiver them

2026-05-16 • via Nuitee
J
Joshua • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-05-15 • via Nuitee
P
Paula • solo_traveller • it
7
Good and expensive
Pros:

The location is outstanding. It’s invaluable.
The staff in the breakfast area were also super friendly and talkative, always trying to help customers. There was a Mexican girl, who was so sweet, nice, and professional. I think the guy named Jeremiah deserves a shoutout!!
I had the studio room and it was big and comfortable. There is a cleaning service every day, which was also nice! The view was awesome

Cons:

The variety and quality of the breakfast could be better. The front desk staff was always annoyed if you had questions…
Had some issues with the Wi-Fi connection, but overall it was good. The shower was bad, I meant the water pressure was low.
I wouldn't say it's a Hilton-style hotel

2026-05-14 • via Nuitee
R
Rosella • extended_group • it
8
2026-05-13 • via Nuitee
S
Sandra • family_with_children • us
5
2026-05-12 • via Nuitee
L
Lirio • family_with_children • us
1
Not happy at all, disappointed!
Pros:

Staff was great. Friendly and good service.

Cons:

The suite smiled horrible. , we decided to re locate to a different hotel asap. We lasted one hour and left I do not recommend any one to stay at a place that is not clean or smells clean

2026-05-11 • via Nuitee
O
Oscarie • solo_traveller • us
9
2026-05-11 • via Nuitee
E
Elena • couple • ru
9
2026-05-11 • via Nuitee