c-hotels Club

Hotels
•
C-Hotels
9.2 (2263 reviews)
Santa Caterina da Siena 11/R , Florence , IT

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cleanliness
Good breakfast
Cons:
Small room
Limited breakfast options

Categories

Cleanliness
9.26
Many reviews mention the room was clean and spotless.
Service
9.73
The staff is frequently described as friendly, helpful, and accommodating.
Location
9.47
Several reviews highlight the ideal location close to the train station and attractions.
Room Quality
8.72
Most rooms described as spacious and clean, but some reviews mention small room sizes.
Amenities
8.75
Amenities like beverages were often appreciated, but no specific negative comments were reported.
Value for Money
9.01
Generally seen as good value especially considering the amenities and service.
Food and Beverage
9.26
The breakfast is frequently praised as delicious and varied.
Overall Experience
9.43
Overall experiences are mostly positive with an expressed desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:11

Property Description

Modern Design and Convenient Location
Hotel Club, just steps away from Santa Maria Novella Church, welcomes you with its contemporary design and prime location near the train station and cathedral.

Comfortable Rooms with Thoughtful Amenities
Each room at Hotel Club is equipped with a minibar, satellite TV, and a private bathroom stocked with essentials. Enjoy complimentary tea, coffee, and cappuccino in your room for a cozy stay.

Convenience and Discounts
Benefit from discounts at a nearby parking garage, unwind at the on-site bar, and rely on the 24-hour front desk for all your needs. Explore the vibrant neighborhood full of shops, cafés, and restaurants, with the Fortezza da Basso exhibition centre just a short distance away.

Experience the perfect blend of comfort and convenience at Hotel Club - book your stay now!

Important information:

The price of parking varies according to the size of your vehicle. Please contact reception for further information.
When traveling with pets, please note that an extra charge of 15,00€ per pet, per day applies. Please note that a maximum of 1 pet is allowed. Please note that the property can only allow pets with a maximum weight of 10 kilos.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Location

Guest Reviews

9.2
Based on 2263 reviews
Cleanliness: 9.26
Service: 9.73
Location: 9.47
Room Quality: 8.72
Amenities: 8.75
Value for Money: 9.01
Food and Beverage: 9.26
Overall Experience: 9.43
K
Kate • couple • au
9
Pros:

The location near the train station when we had our luggage was handy and it was a great room size. The people at reception were lovely and the breakfast was spot on!

Cons:

The bed was very hard.

2026-09-19 • via Nuitee
R
Romana • solo_traveller • br
10
Ótimo custo benefício para mulheres viajando sozinhas.
Pros:

Hotel próximo ao centro histórico e da estação principal de Florença.
Os funcionários são extremamente atenciosos e cordiais, especialmente a Valentina.
Café da manhã bom, quarto agradável. O box do banheiro eh um pouco apertado, especialmente para pessoas muito altas ou obesas.
No geral, um hotel com bom custo-benefício, principalmente se eh uma mulher viajando sozinha.

2026-09-19 • via Nuitee
K
Karin • solo_traveller • se
9
Pros:

Läget nära tågstationen är perfekt för den som kommer med tåg. Hotellet ligger nära sevärdheter, och det ligger hyfsat nära Santo Spirito också. Personalen var mycket trevlig, rummet var fräscht och välstädat, frukosten var bra. Lite ljud från gatan hördes, men inget som inte öronproppar fixar.

Cons:

Madrassen var i hårdaste laget, men efter heldagar på stan sov vi gott ändå.

2026-09-17 • via Nuitee
H
Hyo Joon • couple • kr
10
2026-09-17 • via Nuitee
N
Naomi • couple • gb
10
The nicest staff. Premium feel. Excellent location.
Pros:

What a treat it was to stay here! We were greeted by the world's friendliest staff, who recommended things for us to see and do in Florence. We were then given a free upgrade so we could access a room, as we had arrived slightly early for check-in.

The room itself was very comfortable with a brilliant shower, just what we needed after a long train journey. The decor of the hotel is tasteful and premium.

We highly recommend going for your free welcome drink at the bar and hanging around to buy a cocktail after. The mixologist behind the bar went above and beyond for us, creating a cocktail that was tailored to our likes and dislikes. The hotel also had a water station, with a sparkling water tap too! 🫧 A revelation. 🫧

The location itself is perfect for anyone travelling via train or tram.

Breakfast was lovely. It's not overly large, but just what you need.

We also received a lovely check-out gift of a free bag of pasta, so keep some room in your bag when you visit.

Cons:

Honestly, it's a struggle to think of something I didn't like. I would say maybe the rooms were slightly small, but that's to be expected for the centre of a historic city and the room sizes are clearly stated on the booking.

2026-09-16 • via Nuitee
B
Balazs • couple • ch
10
2026-09-16 • via Nuitee
M
Martine • couple • no
1
Cons:

No one should ever stay here! A stranger, unassisted, entered our room in the middle of the night. A truly terrifying experience.

When I raised the situation with the staff member on duty their response was ‘that’s impossible’. They never took the situation seriously whatsoever. I have raised the issue since we left the hotel and the hotel frankly do not care, they haven’t got back to me. I have called them multiple times and they do not answer.

This hotel is not safe, and I strongly recommend no one stays here.

2026-09-16 • via Nuitee
M
Monte • couple • us
9
Pros:

Very easy access for arrival by train, walking to all sights in the old city, and tram access to pickup rental car at airport.

Cons:

people loitering around train station especially later at night.

2026-09-16 • via Nuitee
M
Mary Kay • extended_group • us
10
Would book again, met all our needs!
Pros:

Comfortable beds, clean room, professional and friendly staff. Will recommend to friends and family. Perfect location for train travel!

2026-09-16 • via Nuitee
T
Tomás • solo_traveller • pt
9
2026-09-15 • via Nuitee
C
Cinira • couple • br
7
2026-09-15 • via Nuitee
F
flaviana • solo_traveller • it
10
Ottimo soggiorno in ambiente elegante con cura dei dettagli e ottima posizione
Pros:

Ambiente atmosfera staff location

Cons:

Nulla

2026-09-15 • via Nuitee
C
Cinira • couple • br
7
2026-09-15 • via Nuitee
T
Thais Santa Rosa • couple • br
9
Pros:

A equipe extremamente solicita e simpática. Tivemos um contratempo na madrugada. Vazamento no banheiro acima do nosso, e imediatamente a equipe nos atendeu e nos trocou de quarto. Contratempos acontecem , a diferença está em como a equipe nos auxilia e resolve . E a resolução foi imediata. O café da manhã foi excelente assim como a proximidade do estacionamento, uma vez que não se entra no centro de carro devido a zona proibida.

2026-09-14 • via Nuitee
Z
zibo • solo_traveller • au
10
2026-09-13 • via Nuitee
A
Aksu • solo_traveller • tr
10
Pros:

Konumu çok iyiydi. Çalışanlar çok kibar güleryüzlü.. Her gün temizlik var Dı.. Tren istasyonuna tarihi yerlere yürüme mesafesi.. Tavsiye ederim

2026-09-12 • via Nuitee
G
Gustavo • couple • br
10
Pros:

Localização e simpatia dos funcionários .

2026-09-12 • via Nuitee
J
Julie • couple • gb
8
very comfortable hotel in handy location to the station and tram to the airport
Pros:

Cleanliness of room and good size

Cons:

nothing

2026-09-11 • via Nuitee
L
Luis • couple • es
9
2026-09-10 • via Nuitee
I
Isobel • couple • gb
10
2026-09-10 • via Nuitee