Mercure Hotel Kaiserhof City Center

Hotels
•
Mercure
8 (2969 reviews)
Kaiserstrasse 62 , Frankfurt/Main , DE
+49 69 2561790

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent proximity to Frankfurt Hauptbahnhof / convenient location for travel
Friendly and helpful staff
Clean and well-laid-out rooms for many guests
Good breakfast choices / adequate continental breakfast
Comfortable beds and useful room power points
Accessible features (lift, walk-in shower) and secure safety features
Good price-to-performance (value)
Cons:
Immediate neighbourhood can feel unsafe / visible drug use reported
Some rooms differ from photos, with damaged furniture or noisy AC
Occasional strong drain/bathroom smells and minor maintenance issues
Breakfast can be expensive if not included in room rate
Slow check-in queues reported at peak times
Missing amenities in some rooms (no slippers/robes/minibar) and no luggage carts

Categories

Cleanliness
7
Mixed reports: several guests noted rooms were clean, but a few cited strong drain smells and visible wear/maintenance issues in some bathrooms.
Service
8.5
Generally praised staff as friendly and helpful; one report of a slow check-in queue reduced the score slightly.
Location
8.5
Excellent proximity to Frankfurt Hauptbahnhof and central attractions (convenient for travel), though the immediate neighbourhood can feel unsafe or rough.
Room Quality
7.5
Rooms are generally comfortable and well laid out with good beds, but some guests found rooms ugly, lacking expected amenities, or with damaged furniture/air conditioning noise.
Amenities
7.5
Basic useful amenities present (lift, walk-in shower, power points), but missing items reported (no minibar/slippers/robes in some rooms) and lack of luggage carts/tables indoors.
Value for Money
8.5
Multiple guests specifically praised the price-to-performance; only the additional cost of breakfast for some lowered perceived value for a few visitors.
Food and Beverage
8
Breakfast quality and choice were generally described as good/adequate continental offerings, though some found it somewhat expensive when not included with the room.
Overall Experience
8.5
Overall positive stay for travellers using the main station: good staff, convenient location and comfortable rooms for the price, tempered by neighbourhood safety concerns and some maintenance/amenity gaps.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Central Location and Convenience
Located in central Frankfurt, Mercure Hotel Kaiserhof City Center is just steps away from the main train station and underground, offering guests convenience and easy access to the city's attractions.

Comfortable Rooms with Modern Amenities
The hotel's modern rooms are equipped with satellite TV, Wi-Fi, and a work desk, ensuring a comfortable stay for guests whether they are traveling for business or leisure.

Proximity to Attractions and Events
With its close proximity to the Frankfurt Messe Trade Fair and the Museumsufer, guests at Mercure Hotel Kaiserhof can easily explore the city's cultural and business hubs.

Experience the perfect blend of comfort and convenience at Mercure Hotel Kaiserhof City Center - book your stay now for an unforgettable Frankfurt experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Location

Guest Reviews

8
Based on 2969 reviews
Cleanliness: 7
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.5
A
ALVARO • solo_traveller • es
8
Cons:

La ubicación, zona con gente poco recomendable

2026-10-31 • via Nuitee
A
Arlene • solo_traveller • au
9
2026-10-31 • via Nuitee
J
Jeff Streeter • family_with_children • gb
4
Ugly room
Pros:

Room was large

Cons:

Room was ugly and the bathroom smelt like an open drain

2026-10-31 • via Nuitee
I
Immal3 • couple • nl
8
Pros:

W obecnej postaci nie jest ona jednak zgodna ze wskazówkami dotyczącymi zamieszczanych opinii. - i do not care

Cons:

Przyjechalem w sobote przed maratonem we Frankfurcie, przy check-in bylo kilka ludzi przede mna, jedna recepcjonistka. Calsoc zajela dobre 20min. Na ulicy nie bylo gdzie stanac tez, trzeba bylo na awaryjnych stanac przed hotelem.

2026-10-30 • via Nuitee
K
Karol K. • family_with_children • pl
5
Not for the faint-hearted...
Pros:

On the one hand, the hotel location is very good — just a few hundred metres from Frankfurt Central Station. It's also quite close to the Old Town, the River Main, and the Städel Museum.

Cons:

On the other hand, the area isn't particularly pleasant from a tourist perspective. Just a short walk from the hotel, it's not uncommon to see people using hard drugs out in the open, even in the middle of the day.
Furthermore, the room itself was significantly different from the photos. The furniture and fittings were damaged, and the air conditioning was extremely noisy. The room amenities didn't match either — there were no slippers, bathrobes, or minibar.

2026-10-30 • via Nuitee
H
howard • solo_traveller • us
8
Great facility. good location, great staff, expensive breakfast!
Pros:

Excellent breakfast choices.

Cons:

Breakfast somewhat expensive for a guest who is already paying for the room.
Some hotels include breakfast weith the room fee.

2026-10-30 • via Nuitee
M
Michael • couple • au
9
Very good option for travellers making use of the main station.
Pros:

The staff were friendly and helpful. The room was well laid out and had power points on both sides of the double bed to allow for devices to be charged overnight. The hotel has a lift and the shower was walk-in which is beneficial for those with limited mobility. It is close to the central station so there is easy access to the train,and S Bahn. The room was clean. Our flight to Singapore left at 9:30PM but we were able to secure (at cost) a late checkout at 6:00pm. This was extremely worthwhile allowing us to rest and shower before the 16+ hours of travel ahead. However, the hotel does store bags for the day if you check out at the regular time.

Cons:

The hotel has room service and a bar area where food could be eaten but if you want to sit at a table, the only option was the tables on the street outside.

2026-10-29 • via Nuitee
J
Jonathan • solo_traveller • gb
8
2026-10-29 • via Nuitee
A
Andreas • solo_traveller • de
9
2026-10-29 • via Nuitee
G
Gökhan • solo_traveller • de
9
2026-10-29 • via Nuitee
R
Rcardo M • couple • br
8
Pros:

Localização perto da estação de Trem, equipe atenciosa.

Cons:

-

2026-10-28 • via Nuitee
A
Ahmet • couple • tr
10
Frankfurta gidersem yine kalırım.
Pros:

Merkez istasyona çok yakındı. Merkez istasyon çevresi çok güvenli değil ama ulaşım imkanları için orası en ideal yerlerden biri. Otel çalışanları gerçekten çok çok iyiydi. Bizi karşılayan resepsiyon görevlisi gerçekten çok ilgiliydi.

2026-10-28 • via Nuitee
A
Ahmet • extended_group • tr
10
2026-10-28 • via Nuitee
M
Mark • couple • au
9
Great location in colourful neighbourhood and friendly staff
Pros:

Secure

Cons:

Nothing

2026-10-27 • via Nuitee
S
Stavros • couple • us
10
Excellent Frankfurt stay!!
Pros:

Loved the location and the decor was sleek and modern. Very comfortable beds. Excellent safety features. Was in walking distance of some great restaurants!

Cons:

It would have been nice if there had been luggage carts to bring our suitcases up to our room.

2026-10-27 • via Nuitee
M
milanecko • solo_traveller • sk
8
Hotel má výbornú polohu a pomer cena výkon je tak isto výborná. Hotel jednoznačne odporúčam.
Pros:

Raňajky boli dostatočné, typické kontinentákne. Bol dobrý výber všetkého. Izby boli čisté a upratané.

Cons:

Na izbách by sa našli nejaké detaily. Napr. blikajúca žiarovka na lampe, chýbajúca skrutka na osvetlení kúpeľne, špárovanie okolo vane. To sú ale drobnosti.

2026-10-27 • via Nuitee
H
Hans • solo_traveller • nl
9
2026-10-27 • via Nuitee
A
Alexandru-Manuel • solo_traveller • ro
10
2026-10-25 • via Nuitee
A
Aygul • couple • az
6
Pros:

Everything was good during our stay at the hotel. The lady at reception welcomed us warmly and was very helpful with many things.

However, when we were checking out, an amount was charged to my card even though I had already paid for the room in advance. I returned to the hotel to ask what the charge was for and why it had been taken from my card. They simply told me, “There has been a mistake, and the money will be refunded,” and sent me away.

However, according to the information provided by my bank, the money has still not been refunded, even after a month.

In short, if the hotel asks you to provide a card, do not give them your card details under any circumstances.

2026-10-25 • via Nuitee
M
Mory • solo_traveller • us
9
2026-10-25 • via Nuitee