Mercure Hotel Kaiserhof City Center

Hotels
•
Mercure
8.2 (2650 reviews)
Kaiserstrasse 62 , Frankfurt/Main , de

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value
Cons:
Neighborhood safety concerns
Need for better maintenance

Categories

Cleanliness
8.01
Generally clean, but some reviews mentioned specific issues requiring better upkeep.
Service
8.48
Staff were friendly and helpful, contributing positively to the experience.
Location
8.52
Conveniently located near the main train station and central attractions.
Room Quality
7.97
Rooms are clean and functional, yet some mention small showers.
Amenities
8
Facilities were adequate with a good breakfast, but some limitations noted.
Value for Money
8.46
Good value for the location and amenities provided.
Food and Beverage
8.01
Breakfast options were plentiful and of good quality.
Overall Experience
8.18
A positive experience overall, balancing strengths and minor weaknesses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 11:17

Property Description

Central Location and Convenience
Located in central Frankfurt, Mercure Hotel Kaiserhof City Center is just steps away from the main train station and underground, offering guests convenience and easy access to the city's attractions.

Comfortable Rooms with Modern Amenities
The hotel's modern rooms are equipped with satellite TV, Wi-Fi, and a work desk, ensuring a comfortable stay for guests whether they are traveling for business or leisure.

Proximity to Attractions and Events
With its close proximity to the Frankfurt Messe Trade Fair and the Museumsufer, guests at Mercure Hotel Kaiserhof can easily explore the city's cultural and business hubs.

Experience the perfect blend of comfort and convenience at Mercure Hotel Kaiserhof City Center - book your stay now for an unforgettable Frankfurt experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 22 per day.

Location

Guest Reviews

8.2
Based on 2650 reviews
Cleanliness: 8.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.18
D
Deniz Can • couple • tr
1
Cons:

otelin yeri gerçekten çok ama çok kötü. frankfurt hbf’nin çok yakınında ve çok güvensiz bir yerde. gidip başka otel tutmak zorunda kaldık.

2026-05-30 • via Nuitee
R
Roberto • couple • it
6
Consigliato per brevissimi soggiorni, non più di due notti.
Pros:

La colazione è varia e di buona qualità

Cons:

Posizionato alle spalle di un quartiere degradato. Pauroso da frequentare dopo le 19:00.
Inoltre, il primo di maggio non è stato effettuato il cambio delle asciugamani e teli da bagno. Ho dovuto richiedere il servizio, soltanto nel pomeriggio sono arrivati asciugamani e teli

2026-05-30 • via Nuitee
G
Gary • solo_traveller • au
7
Well located hotel but not everything worked
Pros:

Centrally located near central train station. Good hotel standards of housekeeping.

Cons:

Wifi didn’t work in my room and staff tried but couldn’t fix it. Also TV didn’t work properly. Also lock on door from inside didn’t work. Attention to maintenance detail was clearly lacking.

2026-05-29 • via Nuitee
S
Sabine • couple • de
9
2026-05-29 • via Nuitee
O
Osman • solo_traveller • tr
8
2026-05-29 • via Nuitee
D
Daniel Danko • solo_traveller • ie
9
Pros:

Staff

Cons:

Not the most comfortable matress

2026-05-29 • via Nuitee
P
Philip • couple • gb
6
Low cost, easy access to station.
Pros:

Easy access from Main HBF station.
Pleasant staff

Cons:

Rooms a big old / tatty
Location - in area where there are lots of drug addicts.

2026-05-29 • via Nuitee
H
Hege • couple • no
6
2026-05-29 • via Nuitee
H
hatice • couple • tr
10
2026-05-29 • via Nuitee
B
Batal • solo_traveller • kw
8
2026-05-29 • via Nuitee
M
Michaela • couple • de
7
2026-05-29 • via Nuitee
K
Krzysztof • solo_traveller • ca
9
Pros:

Close to the train station and city centre. Quiet at night, helpful staff, good breakfast starting at 6.30 am

2026-05-29 • via Nuitee
H
Henri • solo_traveller • gb
7
2026-05-28 • via Nuitee
N
NYOUNDOU NYAMA • extended_group • ga
7
Mon séjour était parfait
Pros:

la Chambre était parfaite et l'hotel très bien situé par rapport à la ville, pas très loin des restaurants, assez pratique pour les voyages professionnels

2026-05-28 • via Nuitee
M
Mira • solo_traveller • bg
10
2026-05-27 • via Nuitee
N
Neil • solo_traveller • gb
8
Pros:

Was a lovely hotel, the breakfast Was very good

Cons:

Only.slight complaint is the air con didn't seem to get cool enough and we were there at an exceptionally hot time

2026-05-27 • via Nuitee
G
Geoffroy • solo_traveller • cd
5
Bien sauf pour la connexion internet gratuite qui a fait défaut
Cons:

Connexion wifi gratuite non fonctionnelle au 6ème étage

2026-05-27 • via Nuitee
M
Monique • couple • fr
5
2026-05-27 • via Nuitee
B
Bradley • couple • au
8
2026-05-27 • via Nuitee
Y
Yara • solo_traveller • de
7
Pros:

The room was very comfortable, fairly clean, and the staff were very friendly and helpful. I would choose this hotel for my next stay.

2026-05-26 • via Nuitee