Mercure Hotel Kaiserhof City Center

Hotels
•
Mercure
8.2 (2803 reviews)
Kaiserstrasse 62 , Frankfurt/Main , de
+49 69 2561790

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value
Cons:
Neighborhood safety concerns
Need for better maintenance

Categories

Cleanliness
8.01
Generally clean, but some reviews mentioned specific issues requiring better upkeep.
Service
8.48
Staff were friendly and helpful, contributing positively to the experience.
Location
8.52
Conveniently located near the main train station and central attractions.
Room Quality
7.97
Rooms are clean and functional, yet some mention small showers.
Amenities
8
Facilities were adequate with a good breakfast, but some limitations noted.
Value for Money
8.46
Good value for the location and amenities provided.
Food and Beverage
8.01
Breakfast options were plentiful and of good quality.
Overall Experience
8.18
A positive experience overall, balancing strengths and minor weaknesses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 11:17

Property Description

Central Location and Convenience
Located in central Frankfurt, Mercure Hotel Kaiserhof City Center is just steps away from the main train station and underground, offering guests convenience and easy access to the city's attractions.

Comfortable Rooms with Modern Amenities
The hotel's modern rooms are equipped with satellite TV, Wi-Fi, and a work desk, ensuring a comfortable stay for guests whether they are traveling for business or leisure.

Proximity to Attractions and Events
With its close proximity to the Frankfurt Messe Trade Fair and the Museumsufer, guests at Mercure Hotel Kaiserhof can easily explore the city's cultural and business hubs.

Experience the perfect blend of comfort and convenience at Mercure Hotel Kaiserhof City Center - book your stay now for an unforgettable Frankfurt experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 22 per day.

Location

Guest Reviews

8.2
Based on 2803 reviews
Cleanliness: 8.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.18
E
EFFROSYNI MARIA • solo_traveller • gr
5
2026-07-25 • via Nuitee
S
Stefan • solo_traveller • at
8
Gut
Pros:

Lage beim Bahnhof, Fussgängerzone

Cons:

Schlechter WLAN-Empfang,
Kein TV-Empfang von ZDF, ARD, etc.
Kein Zubehör im Badezimmer, nur Seife
Kein Ausblick vom Zimmer 205

2026-07-24 • via Nuitee
D
David • couple • gb
8
2026-07-24 • via Nuitee
R
Roberto • family_with_children • ar
8
Todo excelente salvo el entorno, bastantes indigentes en la calle.
2026-07-24 • via Nuitee
K
Katja • solo_traveller • ch
9
2026-07-24 • via Nuitee
B
Battista • couple • it
8
Da rifare o da consigliare
Pros:

La struttura è posizionata strategicamente nei pressi della stazione centrale con i vari mezzi a disposizione e a portata di mano e considerata la grande città quale è Francoforte e abbastanza vicino al centro storico andando praticamente a piedi. Abbiamo trovato tanta disponibilità nel personale addetto ai vari servizi e staff avvalendoci di una ricca, buone e abbondante colazione. Inoltre, disponibilità per una richiesta supplettiva non prevista in contratto, Hotel da consigliare vivamente.

Cons:

Purtroppo per quanto riguarda l'hotel l'impegno e lo sforzo è tale che il rapporto prezzo qualità soddisfa alla grande le varie esigenze, una vera pecca è la zona in cui si trova in quanto frequentata da persone non tanto affidabili e questo è un aspetto predominante soprattutto la sera quando il movimento nella zona lascia spazio a questo disagio sociale...consiglio di rientrare non oltre le 21:00 o in ogni caso quando vi è ancora luce solare.

2026-07-24 • via Nuitee
J
Jörg • family_with_children • de
8
Komfortables Hotel in der Nähe des Hauptbahnhofs
Pros:

Die Nähe zum Bahnhof; das gute Frühstück

Cons:

Das Stadtbild in der Kaiserstraße in der Umgebung des Hotels

2026-07-24 • via Nuitee
M
Mark Mos • solo_traveller • de
9
Pros:

Die Lage

Cons:

zu kleine Dusche

2026-07-24 • via Nuitee
A
Abdullah • solo_traveller • kw
10
فندق مثالي
Pros:

موظفوا الاستقبال ، الموقع ، الفطور .

Cons:

لايوجد ارفف للملابس لاتوجد قنوات عربية

2026-07-24 • via Nuitee
S
seline • solo_traveller • gb
8
2026-07-24 • via Nuitee
S
sandra patricia • extended_group • cl
7
Pros:

La ubicación buena a pasos de la estación central , pero muy concurrida la calle donde está el hotel por ser central , tienes supermercado al lado , y para movilizarse para ir a los lugares de atracción excelente .

Cons:

Solo la tina de baño que es de las antiguas no son bajas , pero todo bien

2026-07-24 • via Nuitee
R
Robert vt • solo_traveller • nl
8
net prima hotel met uitstekend ontbijt in verkeerde buurt
Pros:

Een prima hotel,mooie kamers,goed ontbijtbuffet en vriendelijk personeel.
Alles werkte met een electronische kaart zoals de lift en de toegangsdeur.
Lokatie op paar honderd meter van het Hauptbahnhof,tramhalte voor het station.
Volop multiculti eettentjes in de straat en omgeving,aziatisch,afrikaans,italiaans

Cons:

De straat waarin het hotel ligt zit helaas ook vol zwervers en rondhangend volk,er is continue politietoezicht.
Bij het inchecken moest eerst een forse borg worden betaald,krijg je bij het uitchecken wel netjes terug.

2026-07-23 • via Nuitee
J
Jamalkhoo • solo_traveller • fi
2
2026-07-23 • via Nuitee
R
Rose • solo_traveller • ca
8
2026-07-23 • via Nuitee
N
Nikkos • solo_traveller • gt
8
2026-07-23 • via Nuitee
I
Imane • family_with_children • fr
10
2026-07-23 • via Nuitee
S
Suemar Éverton • solo_traveller • br
10
2026-07-23 • via Nuitee
O
Omar • solo_traveller • us
10
Excellent and everything walkable. Close to everything
Pros:

Everything

Cons:

2 beds together. Instead of king or queen bed

2026-07-22 • via Nuitee
P
Paul • family_with_children • ch
7
Pros:

Gutes Frühstück

2026-07-21 • via Nuitee
M
Maria-luise • solo_traveller • de
6
2026-07-21 • via Nuitee