Mercure London Paddington Hotel

Hotels
•
Mercure
7.7 (3301 reviews)
144 Praed St, Paddington , London , GB
+44 20 7706 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Small and dated rooms

Categories

Cleanliness
6.28
Room cleanliness was noted to be poor, with mentions of dirty bedsheets and an overall need for renovation.
Service
8.25
Staff were friendly, though service issues like luggage handling were noted.
Location
9.79
Location was consistently praised, being very central and convenient.
Room Quality
6.74
Rooms were described as small, dated, and noisy, affecting the overall comfort.
Amenities
7.27
Limited amenities mentioned, with some facilities being old and in need of renovation.
Value for Money
7.73
Some reviews indicated that the hotel may not provide the best value for the price given its condition.
Food and Beverage
7.78
Breakfast service was noted to require walking to another location, which was inconvenient for some guests.
Overall Experience
7.75
Guests had mixed experiences; location praised but many issues noted regarding comfort and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:42

Property Description

Convenient Location
Located just a stone's throw away from Paddington Station and the Heathrow Express, the Mercure London Paddington Hotel offers easy access to transportation and nearby attractions.

Modern Amenities
Enjoy the convenience of free WiFi, a 24-hour gym, and rooms equipped with flat-screen TVs, air-conditioning, and free minibars that are restocked daily.

Dining and Entertainment
Indulge in delicious meals at the on-site Frankie & Benny's restaurant or unwind at the Gallery lounge and bar while watching sports on a 42-inch flat-screen TV.

Ready to experience comfort and convenience in the heart of London? Book your stay at Mercure London Paddington Hotel now!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Please note that if an advance purchase reservation is booked, the card charged needs to be present on check-in at the hotel. If the card is not present at the hotel then another payment is required from another card and the original card will be refunded.

Please note that guests who are found smoking in the hotel will be charged a fine of GBP 200.lGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.7
Based on 3301 reviews
Cleanliness: 6.28
Service: 8.25
Location: 9.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 7.73
Food and Beverage: 7.78
Overall Experience: 7.75
A
Alex • solo_traveller • us
8
2026-10-17 • via Nuitee
S
Sandra • extended_group • au
8
Pros:

We had breakfast and dinner with friends. Room was comfortable.
Good location for train travel.

2026-10-17 • via Nuitee
R
Richard • family_with_children • gb
8
Business Traveller
Pros:

Location is excellent for travellers. Ready access to mainline, airport and tube services. Friendly staff. Generally clean. Complementary water, fizzy drinks, milk and small bottle of prosecco provided. Many restaurants within walking distance.

Cons:

My room was a little noisy at times as it was directly opposite the cleaners cupboards. Noise from the main road outside was minimal though. No on site breakfasts, need to cross main road and walk a short way down the street opposite. Couple of unwanted guests (insects) but happy to see them off down the loo. Room was too nice to change.

2026-10-17 • via Nuitee
W
Warner • family_with_children • us
9
2026-10-16 • via Nuitee
S
S M Aamir • couple • pk
7
2026-10-15 • via Nuitee
J
James • couple • us
5
Fair experience. Will not book with property again. Good thing my wife was not with me.
Pros:

Location and staff

Cons:

Lack of cleanliness eg hairs on the bathroom floor and shower. TV would not turn off via remote

2026-10-15 • via Nuitee
A
AHMAD M AL • solo_traveller • kw
7
Afordable price, good hotel, perfect location
Pros:

The location and the friendliness if the staff

Cons:

A little bit noisy as it is next to the train station

2026-10-14 • via Nuitee
V
Vicki • couple • au
8
Excellent location
Pros:

Excellent location right beside Paddington Station

Cons:

Room was tiny. Had to have 2 travel bags in there

2026-10-13 • via Nuitee
A
Azaad • solo_traveller • mu
8
Overall my stay at the hotel was very appreciable, only have to resolve some of the issues.
Pros:

Location is strategic: Train/Underground very accessible to go to London city centre, Many good halal restaurants in walking distance from the hotel, Hospital and Masjid close by
Room very tidy and cosy with kettle and coffee maker.

Cons:

Slow and erratic connectivity of the WIFI
The breakfast service on Tuesday morning; it was also expensive.

2026-10-11 • via Nuitee
L
Lara • couple • gb
4
2026-10-11 • via Nuitee
S
Sukhvinder • family_with_children • gb
4
Disappointing
Pros:

Hi, I went to the hotel to celebrate my birthday in London with my family. My daughter’s room. The bathroom sink was not working. Example of the water is not going down as she has an autistic child. He kept on playing back with aHi, I went to the hotel to celebrate my birthday in London with my family. My daughter‘s room. The bathroom sink was not working. Example of the water is not going down as she has a autistic child. He kept on playing back with a dirty water we did try to get moved which we did. It was more problems with that and we did keep on reporting it. They came up with a solution three 4 o’clock in the morning. We can leave you which is very disappointing. The rooms that should’ve been ready.

Cons:

The stuff kept coming out with different excuses

2026-10-11 • via Nuitee
R
Rosie • solo_traveller • at
5
Pros:

Comfortable and clean but very noisy and the air conditioning was too strong.

Cons:

Too noisy and hard to get a comfortable room temperature

2026-10-09 • via Nuitee
C
CHINHUNG • extended_group • tw
8
2026-10-08 • via Nuitee
N
Nitika • solo_traveller • ae
5
The
Pros:

Clean and location

Cons:

The check in was delayed several hours despite the online check in .the lift wasn’t working one of the days .the sound of the Paddington station was annoying

2026-10-08 • via Nuitee
R
Roger • couple • au
7
Ideal for long distance travellers.
Pros:

Very convenient location. Reception staff very good.

Cons:

Inevitably, a very tight squeeze in our room. Restaurant was out of action - breakfast out not really a success.

2026-10-07 • via Nuitee
R
Richard • solo_traveller • ch
10
Pros:

Very helpful and accommodating staff!

2026-10-07 • via Nuitee
O
Olha • solo_traveller • ua
9
2026-10-07 • via Nuitee
M
Mei Lai • solo_traveller • sg
9
Excellent stay with great location and fantastic reception staff (Ayesha and Abdul)!
Pros:

Location was fantastic as it is right next to Paddington station so I could just roll my luggage out of the train and to the hotel directly. Going to the airport by Heathrow Express only takes 15mins. In addition, the staff Ayesha and Abdul provided very good service in answering my questions and helped with my room upgrade. Very thankful to them!

Cons:

The toilet was a little old but still ok.

2026-10-07 • via Nuitee
I
ISIDORO • couple • it
8
2026-09-19 • via Nuitee
C
Cristian Eduardo • solo_traveller • co
7
Se paga por la ubicación central, no por el espacio ni la amabilidad.
Pros:

La ubicación, limpieza y gran tamaño del baño. El desayuno incluido se toma en un restaurante a 2 cuadras pero fue un muy buen desayuno.

Cons:

Primer lugar, la amabilidad del personal en recepción, cuando se le pedía repetir alguna pregunta no fue tolerante al hecho de que el cliente no es un angloparlante. Se evidenció su molestia. Segundo lugar, el tamaño pequeño de la habitación.

2026-09-19 • via Nuitee