Hilton London Kensington Hotel

Hotels
•
Hilton Hotels & Resorts
7.2 (5961 reviews)
Holland Park Avenue , London , gb
+44 20 7603 3355

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordability
Variety of breakfast options
Cons:
Cleanliness issues
Room size
Heater issues
Outdated amenities

Categories

Cleanliness
6.2
Some concerns mentioned about the room's cleanliness.
Service
8.2
Staff was noted as friendly and helpful across multiple reviews.
Location
8.2
Multiple mentions of the central and convenient location.
Room Quality
6.7
Mixed sentiments with some rooms described as small and needing updates.
Amenities
6.7
Some amenities were noted as outdated.
Value for Money
7.7
Described as affordable for the services offered.
Food and Beverage
6.7
Good breakfast options, but some complaints about specific items.
Overall Experience
7.2
Overall good experience but with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:50

Property Description

Luxurious Accommodation
The Hilton London Kensington Hotel offers spacious and modern rooms with complimentary toiletries and all the necessary amenities for a comfortable stay.

Gastronomic Delights
Indulge in a delightful dining experience at the WestEleven Restaurant, serving a scrumptious breakfast buffet, and the Avenue Bar & Lounge offering a diverse á la carte menu and a variety of beverages.

Convenient Location
Located in the vibrant Holland Park district, just a stone's throw away from Westfield London Shopping Centre, this hotel provides easy access to key attractions and transportation hubs.

Experience luxury and convenience at its best by booking your stay at the Hilton London Kensington today!

Important information:

Congestion Charges are not applicable when driving and parking at the Hilton London Kensington.

Please note guests are required to show a photo ID and credit card upon check-in. The credit card must match the one used to guarantee the booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

7.2
Based on 5961 reviews
Cleanliness: 6.2
Service: 8.2
Location: 8.2
Room Quality: 6.7
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 6.7
Overall Experience: 7.2
F
Faith • couple • gb
10
Lovely hotel but reception staff need better training.
Pros:

Comfy beds, lovely welcoming reception area and a short walk from Shepards Bush Station.

Cons:

When we checked in, the lady at reception gave us no information (e.g bar times, where the lifts are) and barely spoke to us. She handed us our room key after I told her my name and that was it, she didn’t even check my ID.

2026-08-08 • via Nuitee
M
Marwah • solo_traveller • gb
2
2026-08-08 • via Nuitee
M
Muhammad • couple • ng
8
2026-08-07 • via Nuitee
A
Aisha • couple • ng
6
2026-08-07 • via Nuitee
M
Momin Rashid • extended_group • pk
8
2026-08-07 • via Nuitee
P
Per • family_with_children • dk
5
Nogenlunde.
Pros:

God

Cons:

Personale, talte ikke rigtig sammen, man fik mange forskellige oplysninger. Bl.a. blev vi lovet en upgrade, fordi vores aircondition ikke virkede, og ikke kunne laves. Men vi fik ikke upgrade bare et andet værelse. Hvilket var fint, men nu blev vi jo lovet noget andet. og sådan var det med flere ting. Bla. skulle roomservice kommer med is for at køle uden aircon, det om kom aldrig. Hilton er ikke hvad hilton har været.

2026-08-06 • via Nuitee
P
Paul • couple • au
10
Great staff who were helpful and accommodating and who appeared to enjoy interacting with their guests. Nice spacious an
Pros:

Lovely helpful and professional staff who went out of their way to make you welcome.
Spotlessly clean room and facilities. Comfortable beds. Great location, near major shopping centre and restaurants.

Cons:

Nothing.

2026-08-06 • via Nuitee
P
Paul • couple • gb
8
Pros:

Easy Location for the West end

Cons:

Bathroom fittings shower head, sink poor

2026-08-06 • via Nuitee
D
Dina • couple • gb
5
Ok but not again.
Pros:

That it was close to portobello market and Holland Park

Cons:

It’s very outdated and not like the other Hilton hotels in various locations. The cleanliness was not great and the bathrooms were old.

2026-08-06 • via Nuitee
R
Russell • couple • gb
9
Pros:

Polite checking staff and location

Cons:

Room could have been bigger - no plugs or charging ports by the bed

2026-08-05 • via Nuitee
M
Mare • solo_traveller • ee
8
Pros:

Very good location, good room size, free ice water was avelable, big bed

Cons:

Room too hot, AC worked slow,

2026-08-05 • via Nuitee
S
Sylvain • solo_traveller • fr
6
Pros:

Location

Cons:

Some of the electric supplies could be renovated

2026-08-04 • via Nuitee
D
Dom • couple • gb
4
Was okay for one night but feel it was slightly over priced for what we got.
Pros:

Location was good, lobby area was nicely well presented. Staff were friendly and helpful.

Cons:

Room needed updating, shower door wasn’t fixed properly and sink had a big crack in it. Needed a full renovation ideally.

2026-08-04 • via Nuitee
E
Escape26977692593 • Couples • Warminster, Pennsylvania
4
Not worthy of the Hilton name
Pros:

Very disappointing. You can't select the room temperature, the hotel is shabby, in need of repair and updating. The staff was courteous, but can't effect the physical conditions.

2026-08-03 • via Tripadvisor
A
Abdulazeez • family_with_children • ng
7
Pros:

I don’t eat pork meat and would have expected alternatives like turkey/chicken sausages

Cons:

Lamb/Turkey or Chicken

2026-08-03 • via Nuitee
M
Megan • couple • gb
7
Good, nothing to dislike about it, we picked it because of location and parking facilities
Pros:

Location, cleanliness and parking facilities

Cons:

No tea or coffee facilities in room, and bathroom was a bit small

2026-08-03 • via Nuitee
K
Kjell • couple • se
5
Alright...but above essentials is a must for Hilton brand.
Pros:

The AC's were randomly working, ON and OFF on it's own....like mood swings. Had moments of sleepless nights, due to claustrophobic room.

Cons:

for a Hilton name, the basic amenities of room cooling could be maintained. The entrance was so narrow, that one could barely walk in with the bag.

2026-08-03 • via Nuitee
N
Nedim • solo_traveller • tr
3
Otelde 21 gün kaldık. Asansöre en uzak oda verildi. Bu kadar uzun konaklayan birine bu kadar uzak oda verilir mi. Oday
Pros:

Konumu

Cons:

Ön büro çalışanlarının aksanını anlayamadık. İletişim kuramadık. Ödeme kısmında bir hata oldu. Ön büro elemanı ilgilenmedi bile.

2026-08-02 • via Nuitee
T
Tracey • family_with_children • gb
10
Great Value Great Staff
2026-08-02 • via Nuitee
O
ollie • extended_group • gb
1
The hotel was very unhygienic and ran down
Pros:

Nothing

Cons:

We arrived and requested early check in however was told this was not possible. The receptionist then advised us to return to the desk at 3pm. We then returned to the desk and they advised us that only one room was available. We were attending a concert that we had to be at in Wembley by 5pm. This left 8 of us trying to get ready in one room rushing round, they told us that the second room would be available in 5-10 minutes but then we had to wait a further 30 minutes for our room to be ready. In addition to this, we had an uber booked for 4:15pm to leave the hotel which was nearly missed. Our final two rooms then became available at 4:10pm meaning that we had 5 minutes to sort this out before we had to leave the hotel and four guests from our party weren’t even able to check into their rooms properly until around 12am when we arrived back.

Along with this, the hotel receptionist offered us a free round of drinks knowing that we had already bought drinks and that we were in a rush to freshen up and leave to go to our concert.

Secondly, I would like to complain about the state of the rooms. None of the four rooms we had were clean, they were all run down and to be charging £225 per night is absolute disgraceful. I have stayed in better premier inn hotels which have been finished to a higher standard. There was Stains on the carpets which looked like blood, live electric cables, damaged/exposed door locks, marks on the walls and finally hairs/rubbish on the beds which I will attach photos off.

2026-08-02 • via Nuitee