Atour Hotel (Turpan Wenhua West Road)

Hotels
Wenhua West Road, Gaochang District , Turfan , CN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Spacious and comfortable room
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.59
Room was not well cleaned; hair left in shower and limited breakfast hygiene.
Service
10
Very helpful staff understood my needs well, even with language barrier.
Location
9.06
Standard quality for this hotel tier.
Room Quality
8.6
Spacious room with new furnishings but issues with cleanliness.
Amenities
9.05
Standard quality for this hotel tier.
Value for Money
8.58
Standard quality for this hotel tier.
Food and Beverage
7.04
Limited breakfast options with hygiene issues.
Overall Experience
9.09
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:10

Property Description

Luxurious Accommodation
Indulge in comfort at Atour Hotel (Turpan Wenhua West Road) with well-appointed rooms featuring modern amenities like air conditioning and private bathrooms.

Fitness Centre and Terrace
Stay active during your stay by making use of the hotel's fitness centre, and unwind afterwards on the terrace while enjoying the scenic views.

Convenient Amenities
Benefit from the convenience of room service, a 24-hour front desk, and complimentary WiFi throughout the property.

Book your stay now at Atour Hotel (Turpan Wenhua West Road) for a memorable and relaxing experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 06:00 PM

Location

Guest Reviews

Cleanliness: 6.59
Service: 10
Location: 9.06
Room Quality: 8.6
Amenities: 9.05
Value for Money: 8.58
Food and Beverage: 7.04
Overall Experience: 9.09
R
RwT • solo_traveller • fr
7
agreable sans plus
Pros:

gentilesse et servabilité du personnel

Cons:

biffet acces sur les musulmans (pas bacon, de saussisses....;
pas de couverts pour les occidentaux

2026-09-19 • via Nuitee
L
liuanwei • solo_traveller • jp
8
Pros:

酒店服务员很亲切，早餐也不错。

Cons:

设备有些老旧。

2026-09-12 • via Nuitee
H
Hoang • couple • vn
8
Pros:

Ok

2026-09-07 • via Nuitee
J
Jose Luis • solo_traveller • es
10
Pros:

Muy buen desayuno. Una habitación amplia y limpia.
Muy amable el personal . Un hotel se aspecto nuevo y cumple las expectativas.

2026-08-08 • via Nuitee
A
Antonio • couple • br
10
Superb hotel
Pros:

Very clean. Room absolutely comfortable. Very good taste on everything.

Cons:

The hotel doesn’t accept international credit cards

2026-07-13 • via Nuitee
A
Antonio • couple • br
10
2026-07-13 • via Nuitee
C
Ciaran • family_with_children • cn
10
2026-02-24 • via Nuitee
C
Cristina • couple • it
9
Consigliato
Pros:

Camera spaziosa e confortevole. Pulizia. Personale alla reception molto gentile e disponibile. Non parla inglese ma con il traduttore siamo riusciti a comunicare.

2026-01-19 • via Nuitee
T
Takaaki • solo_traveller • jp
10
Pros:

Very helpful staff who understood my needs very well although I don’t speak Chinese.

2025-11-23 • via Nuitee
C
Claire • young couple • nz
8
Very good
2025-06-23 • via Nuitee
A
Alexandra • review category business travellers • ru
5
Passable
Pros:

Stuff was friendly. Spacious room, new furnishings. Well working air cons. In fact I had two of them.

Cons:

Room was not well cleaned there was a bunch of hair left on the shower shelf and a spit out piece of fruit lying on the side table leg. It was gross.
Breakfast options were largely limited to vegetables dishes. Watermelon was off and there was a fly feeding on the pastry. I did not see any non dairy milks. There were no western food. Even though I was staying on a non smoking floor, floor corridor stank like cigarettes and body sweat. This smell is everywhere in Xinjiang. Men smoke everywhere. My sofa had a hole from a cigarette. Room window was behind the concrete facade grid and the back of that greed has stickers with manufacturer name. That was quite annoying.

2025-06-21 • via Nuitee
D
Donn • review category business travellers • nz
10
Above and beyond helpfulness from staff.
Pros:

Excellent, helpful staff. Little English but we all had translators. Breakfast was varied Chinese dishes and very nice. Lots of restaurants nearby. Very comfortable bed. Grape juice on tap in the lobby. Staff also arranged taxis for us and made sure the drivers knew where to go.

Cons:

Air conditioning didn't work properly and one of the tvs didn't work but they gave us another room after I mentioned it. So that's really a positive.

2025-05-31 • via Nuitee
M
Mattia • solo traveller • it
10
Exceptional
Pros:

The hotel is nice, tidy and well positioned. The staff is kind and also got me in touch with Tahir, a local guide that speaks excellent English (a rarity), is very knowledgeable about the region and definitely made the stay memorable

2024-11-29 • via Nuitee
P
Pierre • family with young children • ca
9
Superb
Pros:

Friendly staff, high ratio quality / price, centrally located and very modern and comfortable

2024-11-07 • via Nuitee