Hotel Zoe Fisherman's Wharf

Hotels
8.4 (1669 reviews)
425 North Point Street , San Francisco , US
+1 415-561-1100

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location near Fisherman’s Wharf/Chinatown/Little Italy
Friendly, polite and helpful staff (frequently mentioned)
Comfortable beds
On-site bar and restaurant
Free electric bikes available
Parking available (when accessible)
Cons:
Inconsistent cleanliness — reports of bad smell and missed housekeeping
Rooms can feel small/cramped and some have poor views
Noise issues for corner/intersection-facing rooms and nearby homeless activity
Value: perceived as overpriced for room quality
Parking and valet issues reported; gym is offsite
Pool reported as cold by at least one guest

Categories

Cleanliness
7
Mixed reports: one reviewer said the room smelled horrible and another reported a missed housekeeping day, indicating below-average cleanliness consistency.
Service
9.5
Generally praised — multiple guests called staff polite, friendly and helpful; a few isolated incidents (unhelpful front desk, parking attendant) were reported but the dominant sentiment is very positive.
Location
10
Consistently excellent: many reviewers highlighted the hotel as very well located on Fisherman’s Wharf/near Chinatown/Little Italy and within walking distance to attractions.
Room Quality
7.2
Mixed: beds described as comfortable but several guests found rooms small/cramped, had poor views (inner lightwell), noise from intersections, or old-feeling rooms.
Amenities
8
Mixed amenities: on-site bar/restaurant and free electric bikes were positives, but gym is offsite, parking had issues for some guests, and one reviewer noted a cold pool.
Value for Money
6.5
Negative: multiple comments that the hotel charges high prices but the room quality and service did not meet expectations, with at least one party leaving early due to dissatisfaction.
Food and Beverage
9
Limited comments but presence of a restaurant and bar was noted positively; no significant complaints about food/beverage quality in the reviews provided.
Overall Experience
10
Overall impression skews positive due to excellent location and generally polite/helpful staff, despite notable issues (noise, occasional cleanliness lapses, value/parking problems) reported by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Italian Dining Experience

Indulge in authentic Italian cuisine at Pescatore, our on-site restaurant, offering a delightful mix of fresh seafood and Italian favorites.

Modern Amenities

Relax in contemporary rooms adorned with red accents and equipped with a flat-screen cable TV, free WiFi, and an iPod dock. Enjoy the convenience of room service, a safe, work desk, and a refrigerator.

Convenient Location

Located just 2 blocks from San Francisco's waterfront, Hotel Zoe San Francisco is a stone's throw away from popular attractions like Ripley's Believe It or Not and Alcatraz Cruises.

Experience the perfect blend of comfort and convenience - book your stay at Hotel Zoe San Francisco today!

Important information:

There is an increased parking charge for larger vehicles, trucks and SUVs.

The daily amenity fee includes:

-$15 Sunset Credit at Pescatore restaurant for evening dining (restrictions may apply for corporate, group rates, and special packages)
-Complimentary freshly brewed coffee and tea to-go available daily from 6:30 AM – 10:00 AM
-1-hour complimentary electric bicycle rentals, based on availability
-Daily s’mores service in the lobby from 5:00 PM – 7:00 PM
-15% off Aquarium of the Bay admission at Pier 39 (inquire at the front desk for QR code card)
-Morning newspapers available in the lobby Monday – Saturday
-Complimentary WiFi with unlimited device usage
-Board games available around the fireplace

When you check in to the hotel, we will authorize the full room and tax amount, plus an additional amount for incidental charges. These authorizations are released by your financial institution after check-out timing depending on your bank’s processing policies.




•
• 10% off Napa Valley Wine Train Gourmet Express Lunch and Dinner Trains.

When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 45.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1669 reviews
Cleanliness: 7
Service: 9.5
Location: 10
Room Quality: 7.2
Amenities: 8
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 10
D
Dave • extended_group • us
10
Great time!
Pros:

Conveniently located on Fishermen’s Wharf friendly staff comport beds

2026-10-30 • via Nuitee
M
May • solo_traveller • sa
6
جيد جدا
Pros:

الموقع ممتاز والحي كويس ما فيه هوملس كثير حول المنطقه و قريب من الميناء و من China town و little Italy و الموظفين خدومين، فيه باركنق ، و فيه مطعم

Cons:

الفيو حق غرفتي كان على المنور الداخلي ما حبيته أبدا

2026-10-30 • via Nuitee
M
Murielle • family_with_children • fr
9
Pros:

Super hôtel très calme et très bien situé.

2026-10-28 • via Nuitee
C
camila • couple • co
10
Pros:

Todo

2026-10-28 • via Nuitee
G
George • couple • gb
10
2026-10-28 • via Nuitee
M
Mary • couple • us
4
My stay was very uncomfortable. I expected more for the price I paid.
Pros:

Location

Cons:

My corner suite was towards an 4 way intersection. I heard traffic, people talking, homeless people yelling. Also the gym was not located on the property you have to travel a few block to another hotel for gym time. The staff at Hotel Zoe stated that I get a gym key from the front desk’s personal, then return the key when I complete my workout. Hotel Zoe suites are small. The Comfort Inn and Suites was more spacious than the Suites at Hotel Zoe in San Francisco.

2026-10-27 • via Nuitee
L
Laura • family_with_children • gb
5
2026-10-25 • via Nuitee
A
Andrea • couple • im
7
2026-10-25 • via Nuitee
D
Deb • couple • nz
7
2026-10-25 • via Nuitee
K
Keith • family_with_children • gb
9
2026-10-23 • via Nuitee
M
Magdalena • couple • us
6
2026-10-23 • via Nuitee
D
Dale • couple • gb
10
Pros:

Great rooms and great staff

2026-10-23 • via Nuitee
L
Latosha • couple • us
6
Convenient location for where we wanted to go.
Pros:

The hotel was in an excellent location. Convenient to mostly all the places we planned to go. Walkable.

Cons:

I did not like that the hotel room window was facing the backyard of a neighboring building where there were always people hanging out there. Because of that, we did not feel comfortable opening the window shades because we did not want anyone looking in.

2026-10-22 • via Nuitee
A
allana • family_with_children • us
1
Will not go back
Pros:

The room smelt horrible

Cons:

The smell..

2026-10-21 • via Nuitee
W
Wolf • family_with_children • il
1
Pros:

They charge prices as if they were one of the highest-end hotels, but the quality is extremely poor. The room itself felt old and cramped, and the front desk staff were not helpful at all. They acted as though they were doing us a favor whenever we asked for basic things. We left after just one night and lost the money we’d paid for the remaining nights, because we simply couldn’t bear to stay there another minute.

Cons:

Didnt like a thing.

2026-10-20 • via Nuitee
D
David • couple • es
9
Superó nuestras expectativas
Pros:

Cama super cómoda, buen tamaño de habitación y buena ubicación en la ciudad de SF

Cons:

Un día se olvidaron de hacer la habitación

2026-10-20 • via Nuitee
V
Veronica • solo_traveller • uy
8
Pros:

Nos quedamos una noche. Todo bien

2026-10-19 • via Nuitee
V
Veronica • solo_traveller • uy
9
Práctico
Pros:

Ubicación e instalaciones

Cons:

El agua de la piscina estaba fría

2026-10-19 • via Nuitee
C
Christopher • couple • au
9
Great location, superb service.
Pros:

Excellent location in walking distance to everything along the wharf.

Staff were very polite, friendly and helpful. They truly made you feel welcome and well looked after, thank you team.

2026-10-18 • via Nuitee
S
Sam • couple • gb
6
Great spot, nice hotel just parking situation left sour taste in our mouth from the start.
Pros:

The location is great. There are electric bikes you can take for free (although we couldn’t get it to work on our phones and the staff had no idea how to help). The beds were comfy.

Cons:

We arrived on the first day and was told that there was no room for us to park the car, even though one of the main reasons we chose this hotel was because of the parking facilities. The guy at the car valet told me to drive to a car park a few doors down which ended up being closed. When I came back he said he can’t help me. For the price you pay I would have expected better customer service. We then had a baby and 2 dogs wake us up at 6am, so bare in mind that animals are allowed. This was however resolved and we were moved to a different floor.

We also had just got engaged, which we mentioned to the hotel staff. Although nothing is ever expected, they did not even mention anything upon our arrival. We stayed in 3 other hotels around this visit who all congratulated us and gave us complimentary upgrades.

2026-10-16 • via Nuitee