Hilton New York Times Square

Hotels
•
Hilton Hotels & Resorts
9 (2043 reviews)
234 West 42nd Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Room Quality
Cons:
Service
Value for Money

Categories

Cleanliness
9.09
Mixed reviews; some mention cleanliness but also issues with bedding.
Service
7.06
Negative sentiments related to service, with reports of rudeness and poor hospitality.
Location
10
Location is highlighted as a positive aspect; convenient and amazing.
Room Quality
9.6
Some reviews mention a better room experience on the second stay.
Amenities
9.55
Amenities mentioned with no significant complaints; standard offerings.
Value for Money
9.08
Concerns about additional charges, affecting perceived value.
Food and Beverage
8.54
Breakfast quality mentioned as average; could improve.
Overall Experience
9.09
Mixed feelings; highlights and lowlights balance out the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:48

Property Description

Luxurious Accommodations
Located in the heart of New York City, Hilton New York Times Square offers air-conditioned rooms with modern amenities. Each room features a TV with cable channels, a private bathroom with complimentary toiletries, and some even boast stunning city views.

Exceptional Dining Options
Guests can indulge in a delicious American or à la carte breakfast at the hotel's restaurant, which also caters to vegetarian, vegan, and gluten-free diets. Additionally, the bar and room service provide convenient dining choices throughout the day.

Convenient Location
Situated near iconic landmarks like Times Square and Bryant Park, this 4-star hotel is perfect for travelers wanting to explore the best of the city. With a fitness center, shared lounge, and 24-hour front desk, Hilton New York Times Square ensures a comfortable and memorable stay.

Book now for an unforgettable experience at Hilton New York Times Square!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 15 per 24 hours.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 95 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2043 reviews
Cleanliness: 9.09
Service: 7.06
Location: 10
Room Quality: 9.6
Amenities: 9.55
Value for Money: 9.08
Food and Beverage: 8.54
Overall Experience: 9.09
D
Davidov • couple • il
4
2026-06-13 • via Nuitee
Ольга • family_with_children • ru
1
Pros:

Отменили бронирование

2026-06-12 • via Nuitee
F
Frankie • solo_traveller • us
10
Pros:

I loved the location. The staff were professional and helpful.

2026-06-11 • via Nuitee
T
Tara • couple • us
10
From the time I walked through the doors, til I entered my room I had the best experience.
Pros:

Location

Cons:

The food and drinks were outrageously expensive. I ate at a very up scale Italian restaurant and their food was not as expensive. A beer with tip $15, I had a Hendricks martini for $15.

2026-06-11 • via Nuitee
A
Alexandre • extended_group • us
8
2026-06-11 • via Nuitee
S
Stormi • family_with_children • us
10
2026-06-09 • via Nuitee
L
Lizzy • solo_traveller • il
8
2026-06-09 • via Nuitee
J
Joe • family_with_children • co
8
2026-06-08 • via Nuitee
A
Alyce • family_with_children • us
10
2026-06-08 • via Nuitee
R
RAN ALON • couple • il
9
אופציה מצויינת במרכז העיר אם כי לא זולה
Pros:

מיקום מרכזי, חדר גדול יחסית, מיטה נוחה, מקלחת מצויינת ו- WIFI מספק

Cons:

לא מצאתי

2026-06-07 • via Nuitee
V
Versary • extended_group • us
9
2026-06-06 • via Nuitee
K
karla • family_with_children • br
10
2026-06-05 • via Nuitee
F
Fatih • family_with_children • tr
7
Pros:

Konumu çok iyi

2026-06-03 • via Nuitee
A
Asmaa • couple • fr
7
2026-06-02 • via Nuitee
P
Par • extended_group • tr
7
Merkezi konumda güzel ve temiz bir Otel. Her yere yürüyüz mesafesinde ulaşmak mümkün.
Pros:

Otel merkezi konumda. Odalar rahatdı,

Cons:

Giriş ve çıkış işlemleri bu büyüklükteki bir otel için çok zayıf kalıyor. Çalışan personel yoğun ve dolayısıyla müşterilere gereken ilgiyi gösteremiyor. Loby katına çıkmak için sadece 2 asansör var. Tabii ki bu da yetersiz.
Kahvaltı güzel ama peynir çeşitliliği daha da artırılabilir.

2026-06-01 • via Nuitee
C
Carrie • family_with_children • gb
3
Avoid at all costs
Pros:

Location was fantastic. Shower didn’t get cold.

Cons:

The way we were treated and spoken to was unacceptable. Staff were rude and unhelpful.
We were locked out of our room with 2 kids for 45 mins making repeated trips up and down in the lift to reception where Alicia told me it was our fault for putting the key card next to our mobile phones. Then I was told I had to prove with photo ID who I was, despite the fact my passport was locked in the room. Eventually technicians broke into the room with crow bars because the lock was broken.

Upon checkout, I explicitly asked Coretta NOT to charge the original card I had on hold, that I wanted to change it. She charged it anyway then blamed me, assured me it had been refunded and charged my second card. I currently have 2 payments for the same thing, far from ideal when the total is in thousands.

What was supposed to be a fantastic trip of a lifetime was marred by such abysmal service. This Hilton does not live up to the brand’s reputation.

2026-06-01 • via Nuitee
J
Jennifer • couple • us
10
2026-05-31 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Pros:

Great location.

2026-05-31 • via Nuitee
V
Veerle • family_with_children • se
10
Pros:

Allt! En oas av lugn och lyx mitt i kaosartade New York City.

Cons:

Allt var bra!

2026-05-31 • via Nuitee
E
EMRE • family_with_children • tr
8
2026-05-28 • via Nuitee