Romer Hell's Kitchen

Hotels
8.6 (5592 reviews)
851 8th Avenue , New York , US
+1 212-581-4100

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location (near subway, Times Square, restaurants)
Friendly, welcoming and helpful staff
Spacious, well-decorated rooms with comfortable beds
Clean rooms generally and pleasant lobby/lounge with good coffee
Mini-fridge in rooms
Cons:
Dirty windows / bay window noted by several guests
Breakfast criticized as poor value (several guests said not worth $15)
Missing in-room items for some guests (no kettle, no microwave)
At least one stay impacted by unexpected renovation noise and poor communication

Categories

Cleanliness
8.2
Rooms reported as spacious and generally clean, but multiple guests noted dirty windows/baie vitrée which lowered perceived cleanliness slightly.
Service
9.3
Staff repeatedly described as incredibly kind, welcoming, friendly and helpful; strong positive sentiment around service and lobby assistance.
Location
9.6
Consistently praised as excellent and very central — close to subway lines, Times Square, restaurants and major attractions.
Room Quality
9
Rooms noted as spacious, well-decorated, comfortable with comfy beds, nice baths and useful mini-fridges; overall room comfort rated highly.
Amenities
7.6
Good lounge and coffee cited; mini-fridge common, but lack of kettle/microwave and disruption from on-site renovations diminished the amenities score.
Value for Money
8.2
Generally good value given location and room quality, but several guests felt the paid breakfast was not worth the price, lowering value perception.
Food and Beverage
7.8
Lobby coffee praised, but breakfast received multiple complaints for poor value/quality (e.g., $15 not worthwhile), producing mixed-to-negative sentiment.
Overall Experience
9.1
Majority of stays described as enjoyable with many guests saying they'd return; however isolated but impactful negatives (unexpected renovation noise) tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Accommodation in the Heart of New York

Prime Location: Situated just 300 metres from Broadway Theatre, Romer Hell's Kitchen offers a convenient stay near iconic attractions like Carnegie Hall and the city centre.

Modern Amenities: Enjoy a comfortable stay with amenities such as a fitness centre, private parking, and a restaurant and bar on-site. The 24-hour front desk and free WiFi ensure a seamless experience for guests.

Delicious Dining Options: Start your day with a continental breakfast at the hotel. Explore nearby culinary delights or unwind in the hotel's restaurant and bar.

Experience the best of New York City at Romer Hell's Kitchen. Book your stay now for an unforgettable urban getaway.

Important information:

The minimum age for check-in is 21. Guests under the age of 21 can only check in with a parent or official guardian.

Romer Hell's Kitchen is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

8.6
Based on 5592 reviews
Cleanliness: 8.2
Service: 9.3
Location: 9.6
Room Quality: 9
Amenities: 7.6
Value for Money: 8.2
Food and Beverage: 7.8
Overall Experience: 9.1
F
Frank • family_with_children • be
9
Pros:

Emplacement
Chambre spacieuse
Lobby

Cons:

Pas de véritable petit déjeuner

2026-10-31 • via Nuitee
V
Valentin • couple • fr
9
Cosy hotel with great location and amenities.
Pros:

Location is very good, close to various subway lines and the staff was really friendly and helpful.

Cons:

Not much, we had a great stay!

2026-10-31 • via Nuitee
S
Sophie • extended_group • ca
9
A very enjoyable stay with very friendly staff!
Pros:

Great staff. Great lounge. Great coffee. The room was really nice and well decorated. It was nice to have a mini fridge for snacks. The room was cozy and comfortable.

Cons:

The windows were a bit dirty. I understand they can’t be super clean all the time, but it was a bit too dirty.

2026-10-31 • via Nuitee
D
Dror • family_with_children • il
10
I would definitely come again
Pros:

The hotel has such a warm, pleasant, and homey feel—from the table in the lobby library to the small tables perfect for enjoying a morning coffee and a sandwich. The staff is incredibly kind and welcoming, the location is excellent, and the rooms are spacious and clean.

Cons:

Nothing

2026-10-31 • via Nuitee
P
Peter Hanjo • extended_group • de
8
2026-10-31 • via Nuitee
O
olivier • family_with_children • fr
8
Très bon emplacement pour visiter manathan, déçu pour le petit déjeuner.
Pros:

L'emplacement est top pour visiter manathan, métro à côté,
Les lits sont confortables.

Cons:

C'est un peu bruyant on va dire normal en plein manathan..
Par contre le petit déjeuner ne vaut pas le coup, c'est 15 dollars par personne, et vous n'avez rien vous avez meilleur temps d'aller juste en bas dans la rue

2026-10-31 • via Nuitee
R
Rosa • family_with_children • es
9
Pros:

Su ubicación y su limpieza ....

2026-10-31 • via Nuitee
C
christelle • couple • fr
10
Séjour dans hell’s kitchen
Pros:

Excellent emplacement , proche de ce réal
Park et Times square , du moma et Rockefeller center

Cons:

Belle vue sur la 52 eme rue ; dommage que la baie vitrée ait été si sale

2026-10-30 • via Nuitee
C
Chris • couple • gb
10
Pros:

Very comfortable hotel and great staff

2026-10-30 • via Nuitee
C
Cédric • family_with_children • fr
8
Super séjour à NY et chouette hotel
Pros:

Hotel magnifique. Déco et ambiance au top. Chambre spacieuse, grands lits confortables. Hall et salle de détentes parfaites pour se poser (on peut meme y manger ce qu'on a acheté en dehors de l'hotel), playlist dans ce hall de bon gout. Personnel toujours souriant. Et emplacement proche de tout (metro, central park, time square, restos,...). Il y a bien un frigo dans la chambre (pas annoncé sur le site). Hotel à taille humaine par rapport à d'autres dans la ville. Hotel très chaleureux.

Cons:

Chambre coté cour au 6eme étage. Gros bruit (pour moi, par pour ma femme et notre fille) de ventilation (CTA, groupe clim,...) toute la journée et la nuit. Bruit sourd/grave embêtant nécessitant des bouchons d'oreille. Limite j'aurais préféré une chambre coté avenue. J'ai pas demandé une autre chambre car hotel plein à première vue et les filles ne voulaient pas trop. Aussi, télé inutilisable car seuls les boutons power et volume de la télécommande fonctionnaient, mais on ne va pas à NY pour regarder la TV (on a demander réparation mais je pense qu'en y allant ils ont juste vérifié si ca s'allumait et n'ont pas compris le pb). Travaux sur les façades de l'hotel avec bruit au marteau piqueur à partir de 9h du matin mais pas dérangeant car déjà au petit dej vers cette heure là et l'hotel a bien prévenu à notre arrivée. Manque peut-être petite cafetière dans la chambre.

2026-10-30 • via Nuitee
G
grealis • family_with_children • ie
10
Pros:

Very central location. Times Square a very short walk.

Cons:

Didn't have a kettle in the room. It had a fridge which was great

2026-10-30 • via Nuitee
I
Ibrahim • couple • us
1
Construction makes a stay here unbearable
Pros:

there was renovations being made at the hotel, but they didn't inform me until after you paid and check in. The work woke me up at 9am. Not much of a vacation. They never respond to your emails request an adjustment due to this.

Cons:

there was renovations being made at the hotel, but they didn't inform me until after you paid and check in. The work woke me up at 9am. Not much of a vacation. They never respond to your emails request an adjustment due to this.

2026-10-30 • via Nuitee
A
Audrey • family_with_children • be
10
Parfait hôtel! Je recommande sans hésiter!
Pros:

L’emplacement de l’hôtel était à deux pas des restaurants, des stations de métro, de Broadway…
La propreté, la taille des chambres, la vue et le confort des lits

Cons:

Rien

2026-10-30 • via Nuitee
A
Anastasia • couple • gb
9
Great hotel in great area, always looking forward to coming back after a long day exploring NYC
Pros:

Great location, very close to the subway, not too busy, clean and nice atmosphere and coffee. Room is big and clean, the bed is so comfy

Cons:

Nothing

2026-10-30 • via Nuitee
K
Kathryn E • family_with_children • us
9
Pros:

Comfy beds. Relatively quiet for the locale. Nice bath.

Cons:

No microwave in room to reheat meals.

2026-10-30 • via Nuitee
D
Derek • couple • au
8
We were delighted with the location and overall value.
Pros:

Location for proximity to restaurants and theatre district was un-beatable.

Room was a large size and provided lovely views down 8th Ave to the Hudson River.

Cons:

Bathroom was a little tight.

2026-10-30 • via Nuitee
L
Louise • couple • gb
9
Good location
Pros:

Good location, comfy beds

Cons:

No coffee or tea making facilities in the room
No shelf in the shower to put toiletries on

2026-10-29 • via Nuitee
E
Ekaterina • couple • il
4
Грустный опыт, разочарование
Pros:

Прекрасное расположение, станция метро в двух шагах, много кафе и ресторанов рядом.
Комната большая, удобная кровать.

Cons:

В номере не было ни халатов, ни тапочек, никаких гигиенических наборов, никаких чашек - только одноразовые бумажные стаканы. Для четырехзвездочного отеля это очень странно. Душ прикручен к стене - впрочем, это повсеместно в Америке, что тоже очень неудобно.
Но самая большая проблема - это ремонт фасада здания, о котором нас предупредили, как только мы въехали. Но это не отменяет неудобства, которые мы испытвали - каждый будний день в 9 утра нас будил шум дрели и качающаяся за окном люлька с рабочими. Когда мы попросили на ресепшене решить проблему, нам предложили сделать чек аут в 11 часов, оставить весь багаж у них, а в 16 часов снова заселиться в другой номер. Этот вариант нам не подошел, почему мы должны 5 часов быть без номера? Я считаю, что за 400 долларов за ночь гости могут рассчитывать на спокойное и комфортное пребывание, но оказалось, что в этом отеле это не так.

2026-10-29 • via Nuitee
E
Esperanza • couple • us
9
2026-10-29 • via Nuitee
A
ARTUR • extended_group • pl
5
2026-10-29 • via Nuitee