Fairfield Inn & Suites by Marriott Orlando Lake Buena Vista

Localização

Bed was too high for my handicapped mom

L'emplacement , le déjéûner, le confort des lits , la propreté

Petit-déjeuner complet et très bon !

La ubicacion

It was clean and the people were helpful and friendly. Also I like that there is a lot of food choices to walk to

Not much of a choice - no fruit. O muffins or donuts

The breakfast was excellent

Great Breakfast. Friendly staff… Great Location… Great Experience

I want to take a moment to recognize the outstanding customer service we received during our hotel check-in. Ms. Priya was extremely helpful, pleasant, patient, and professional. We had accidentally booked the wrong Fairfield Inn & Suites through Expedia, and instead of simply directing us elsewhere, Ms. Priya took the time to assist us in finding the correct hotel that better suited our needs and was closer to the airport.

Ms. Priya checked her computer and discovered that there was an error with our booking confirmation and that Expedia had made the reservation for the wrong location. She went above and beyond to make sure the situation was resolved, including helping us receive our refund and assisting with making a new reservation.

I would also like to recognize her colleague, Ms. Vennica, who took the time to help us find another hotel within the same hotel family that could accommodate our accessibility needs as best as possible. They both demonstrated genuine compassion, patience, and excellent customer service.

The manager also came out personally and assisted us with rebooking another hotel that could better accommodate our needs. Everyone we encountered made us feel valued and cared for during what could have been a very stressful situation.

Thank you, Ms. Priya, Ms. Vennica, and the manager, for going above and beyond! Your kindness, professionalism, and willingness to help truly made a difference. Your customer service is a wonderful reflection of the hotel, and it deserves to be recognized. ⭐⭐⭐⭐

The room smelled bad and I left my speaker in room when I checked out. I tried to get it back but the staff kept saying they didn’t see it.

Very disappointing experience with the front desk staff.

We arrived at this hotel by mistake after our transportation service dropped us off at the wrong Marriott property. While waiting in the lobby for an Uber to take us to the Marriott hotel where we were actually staying, we approached the front desk simply to ask how we could file a complaint with the transportation company.

My partner politely asked the receptionist if she spoke Spanish after he did not hear her initial “Hello.” She responded with an exaggerated “Holaaaaa” in an extremely rude, mocking, and condescending tone. When he asked why she was speaking to him that way, she completely ignored the question and simply asked what we wanted.

After briefly explaining the situation, she seemed completely uninterested in helping us and just pointed at the bus schedule, even though that had nothing to do with what we were asking. We eventually left without receiving any useful assistance and feeling very uncomfortable with the way we had been treated.

We asked for her name and she told us it was Mia. She was working at the front desk at approximately 6:15 PM and was a brunette, Spanish-speaking employee.

We fully understand that we were not guests at this specific property and that the transportation mistake was not the hotel’s responsibility. However, we ARE Marriott guests staying at another Marriott property nearby, and regardless of that, nobody approaching a hotel reception politely should be treated in such a dismissive and disrespectful manner.

Definitely not the level of professionalism or hospitality we would expect from a Marriott-branded hotel. I hope management reviews what happened and addresses the situation appropriately.

I just wanted to commend Miguel and Daniel at the front desk for their professionalism and guest service and also housekeeping for their consistency. We were there for a number of days and they provided an exceptional experience for me and my family. True assets of Fairfield Inn!