The Windsor Suites

Hotels
8.4 (3937 reviews)
1700 Benjamin Franklin Parkway , Philadelphia , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Spacious rooms and balconies
Helpful and friendly staff
In-room kitchen appliances
Good gym
Cons:
Cleanliness issues (dirty floors/bed sheets)
Noise disturbance and an unanswered late-night complaint
Room temperature control problems
Wear-and-tear (scratched headboard, TV not working)
Inconvenient elevator key system
Perceived poor value/extra charge

Categories

Cleanliness
6.5
Multiple guests reported cleanliness issues: dirty floors, a bed with dirty sheets, and general comments that cleanliness 'left to be desired.'
Service
9.2
Staff frequently described as helpful and amazing; guests received assistance (space heater, replacement sheets) though there was at least one notable lapse when a nighttime noise complaint went unanswered.
Location
9.5
Consistently praised across reviews (phrases like 'excellent location', 'מיקום מצויין', 'Die Lage war super', 'l’emplacement') — clearly a strong point.
Room Quality
7.8
Rooms and balconies are spacious with good layout and views, but guests reported issues: inability to control temperature, cold rooms, scratched headboard, non-working TV and some wear-and-tear.
Amenities
9
Positive mentions of balcony, in-room kitchen (stove, oven, fridge, microwave, dishes), and a nice gym; some operational inconveniences (elevator key system) noted.
Value for Money
7
Mixed feedback on value: one guest explicitly said 'not worth the price' and another complained about being charged a fee for something they did not do.
Food and Beverage
8.4
Standard quality for this hotel tier
Overall Experience
9.8
Overall impressions are very positive (several 'amazing' or 'we loved it' comments), driven by location, helpful staff and spacious rooms/balconies, tempered by cleanliness and occasional service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious All-Suite Hotel in the Heart of Philadelphia

Spacious Accommodations with Fully Equipped Kitchens
Experience the convenience of fully equipped kitchens in every suite, complete with a stove, refrigerator, and dishwasher. Enjoy the comfort of a dining area, seating area, and a desk, along with modern amenities like a flat-screen cable TV and complimentary Wi-Fi.

Skyline Level Access for Superior Rooms
Elevate your stay with access to the skyline level, featuring an observation lounge with an outdoor terrace, a seasonal rooftop pool, and a state-of-the-art fitness centre. Relax and unwind in style while taking in panoramic views of the city.

Delicious Dining Options On-Site
Indulge in a culinary journey at The Windsor Suites with dining options like Con Murphy's, offering Irish and American cuisine, and Asia on the Parkway, serving delectable Chinese and Thai dishes. Satisfy your cravings without leaving the hotel premises.

Book your stay at The Windsor Suites Philadelphia for a truly unforgettable experience in the vibrant city of Philadelphia.

Important information:

Please note that for reservations of 10 or more rooms, special conditions may apply.

Only credit and debit cards with a chip will be accepted at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 3937 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9.5
Room Quality: 7.8
Amenities: 9
Value for Money: 7
Food and Beverage: 8.4
Overall Experience: 9.8
Y
Yinon • family_with_children • il
9
Pros:

מיקום מצויין.
חדר נחמד.

2026-10-30 • via Nuitee
I
Ikea • couple • us
10
Overall amazing just wish it was someone to contact for a noise complaint
Pros:

I love the location the hotel staff was amazing. The room the amenities was beautiful I will definitely book again

Cons:

At 4am I was awaken by room 2415 they were extremely loud I called the front desk to put in a complaint and no one answer the noise carried on until about 5am

2026-10-29 • via Nuitee
A
Abdelhakime • couple • us
2
Pros:

It’s ok but not worth the price

2026-10-29 • via Nuitee
C
Cédric • family_with_children • fr
9
Génial, nous avons adoré
Pros:

L’agencement de la chambre, l’emplacement et la gentillesse du personnel

2026-10-25 • via Nuitee
K
Kamaria • solo_traveller • us
5
Lovely Balcony but wouldn't return
Pros:

The room and balcony were very spacious. I loved the view from the balcony. So beautiful. I could see city hall. There is a gas stove with oven, fridge, dishes, microwave, dining table. The gym is nice too.

Cons:

The room was very cold. You can't control the temperature from the thermostat. The front desk did give me a space heater which I really appreciate but did not expect since its a hotel. The floors were dirty, the one bed had dirty sheets and the front desk gave new sheets but I guess since I opted out of housekeeping before I noticed, then no one came to the room or offered a new room. The headboard was scratched up and the TV didnt work. I asked for it to be fixed and it never was.

2026-10-13 • via Nuitee
K
Kristin • couple • us
10
Pros:

Excellent location!

2026-10-10 • via Nuitee
J
Jean-Luc • solo_traveller • us
10
The staff were extra helpful.
Pros:

Well located

Cons:

N/A

2026-10-10 • via Nuitee
P
Paul • solo_traveller • gb
6
2026-10-08 • via Nuitee
O
Oleg • couple • us
1
2026-10-07 • via Nuitee
A
Antonio • couple • us
10
Pros:

Excellent location

2026-10-07 • via Nuitee
J
James • family_with_children • gb
10
2026-09-19 • via Nuitee
J
John • couple • us
9
Pros:

The outdoor balcony was great !

Cons:

The elevator key system was inconvenient.

2026-09-17 • via Nuitee
T
Taheerah • couple • us
3
Pros:

They charge a fee for something we did not do

2026-09-17 • via Nuitee
S
Sylvia • solo_traveller • us
4
Not overall stay was great.
Pros:

For the most part, I enjoyed the amenities the hotel had to offer, especially the rooftop pool, the lounge area, and the many attractions located within walking distance of the property. The room itself was clean, and I had a beautiful view that enhanced my stay. I also found the other guests and tenants to be very friendly and pleasant throughout my visit.

Cons:

I booked my stay through Booking.com and paid for the room online before arrival. Upon check-in, I was surprised by the required $250 security deposit, as I had not been aware of that policy beforehand. While that was unexpected, it was not the main issue during my stay.
When I entered my room, I noticed that my key card was difficult to scan, which made me think there may have been an issue with the door sensor. Although the room appeared generally clean, it seemed as though it had been turned over rather quickly, as there was still some dust and debris on the floor.
One of my biggest disappointments was discovering that the body wash dispenser in the shower was empty. Fortunately, I had brought my own travel-size body wash, but this is something that should have been checked before the room was assigned to a guest.
Overall, I did not feel particularly welcomed upon arrival. No one offered assistance with my luggage, and I ended up taking the bell cart to my floor by myself.
The most uncomfortable part of my stay occurred around 10:00 a.m. when management knocked on my door to conduct a routine K-9 inspection. This was the first time I had heard about such an inspection. The manager informed me that the front desk should have advised me of this policy during check-in, but that information was never communicated to me. Being unexpectedly awakened for an inspection made me feel uneasy and uncomfortable.
To be clear, I am not claiming that I was specifically targeted. However, the experience left me feeling as though I was being monitored in a way that made me uncomfortable. Having previously worked in hospitality, I understand that certain guests may receive additional attention, but the situation still felt unsettling.
On a positive note, the manager was courteous and did compensate my parking charge for the day, which I appreciated. Despite the issues I experienced, I did enjoy parts of my stay. I chose this hotel because it was my birthday and I wanted to spend a

2026-09-16 • via Nuitee
N
Nicole • solo_traveller • de
6
Pros:

Die Lage war super!
Auf unsere Beanstandungen wurde im Rahmen der Möglichkeit direkt reagiert.

Cons:

Leider ist die Ausstattung sehr in die Jahre gekommen, die Sauberkeit ließ zu wünschen übrig...

2026-09-16 • via Nuitee
A
Amira • solo_traveller • us
8
Pros:

It was clean, professional, and I loved my view from my room.

Cons:

They did pretty well about expectations.. one concern I did have was in the lounge the tvs wasn’t working It was a bummer because I wanted to watch my team play but I went to my room and watched it so it’s not a big deal. Overall 10/10

2026-09-15 • via Nuitee
B
Breanne • couple • us
9
2026-09-15 • via Nuitee
M
Morgan 83 • solo_traveller • us
9
2026-09-10 • via Nuitee
T
Thomas • solo_traveller • de
10
2026-09-09 • via Nuitee
I
Indya • couple • us
5
Pros:

Location and decent

Cons:

Could’ve smelled better. Bathroom could be upgraded.

2026-09-08 • via Nuitee