Embassy Suites by Hilton Phoenix Biltmore

Hotels
•
Embassy Suites Hotels
7.8 (523 reviews)
2630 East Camelback Road , Phoenix , us
+1 602-955-3992

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Clean property
Cons:
Poor service
Unreliable amenities
Subpar food quality

Categories

Cleanliness
8.01
Several reviews mentioned cleanliness positively, but some issues with bathroom flooding were noted.
Service
7.48
Staff behavior was negatively highlighted in multiple reviews, indicating a need for improvement.
Location
9.02
Location is often praised for being convenient and accessible to amenities.
Room Quality
7.97
Issues with room amenities and comfort were mentioned, though cleanliness was acknowledged.
Amenities
7
Lack of certain expected amenities was noted, especially regarding breakfast.
Value for Money
7.46
Several guests felt the breakfast did not match the price, impacting perceived value.
Food and Beverage
7.01
Food quality at breakfast received criticism for not being worth the price.
Overall Experience
8.48
Most guests still found the overall experience satisfactory despite several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:03

Property Description

Luxurious Amenities
Embassy Suites by Hilton Phoenix Biltmore offers a year-round outdoor pool, fitness centre, and a daily cooked-to-order breakfast for guests. Enjoy the convenience of private parking and unwind at the daily manager’s reception.

Convenience and Service
Benefit from a 24-hour front desk, a business centre, and on-site shops during your stay. The property ensures that all your needs are met with attentive service and a range of amenities.

Prime Location
Located in Phoenix, Arizona, this hotel is just 8 km from Copper Square and the Phoenix Convention Center. With the Phoenix Sky Harbor Airport also 8 km away, Embassy Suites by Hilton Phoenix Biltmore is the perfect choice for both leisure and business travelers.

Book your stay at Embassy Suites by Hilton Phoenix Biltmore now for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 14 per day.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 523 reviews
Cleanliness: 8.01
Service: 7.48
Location: 9.02
Room Quality: 7.97
Amenities: 7
Value for Money: 7.46
Food and Beverage: 7.01
Overall Experience: 8.48
A
anita • couple • us
10
Beautiful, comfortable, incredible staff and worth every penny!
Pros:

The hotel was beautiful. The staff were incredibly pleasant and parking was ample & convenient, though $30 a day extra seems a bit pricey to me.

Cons:

Other than paying for parking, there was absolutely nothing I didn’t like. I would stay there again in a heartbeat!

2026-07-21 • via Nuitee
M
Marcia • couple • us
9
Beautiful, comfortable hotel with lovely staff
Pros:

This is a really good location. You can walk to the mall. The breakfast is decent. The Two drink happy hour is nice. The staff is wonderful. The rooms are large. I love the interior of the hotel. It’s like a giant atrium. The pool was the perfect temperature. This is the second time I’ve stayed there, and I would definitely stay again.

Cons:

I think it’s kind of crappy to charge $15 a night for parking. You could easily say you don’t have a car, and park in the large Biltmore mall parking lot that’s totally adjacent to the hotels parking lot. I really didn’t appreciate having to pay an additional $75 for my five nights there.
Also, I had a problem with my toilet. It took 2 to 3 flushes every time I flushed it. I did call maintenance. They responded immediately, but the issue was not fixed, so I’m not sure what is going on with the plumbing system there or if it was just my toilet.

2026-07-21 • via Nuitee
Z
Zeledon • solo_traveller • us
10
Pros:

Everything

Cons:

Love everything

2026-07-21 • via Nuitee
E
Eduardo • solo_traveller • us
10
2026-07-20 • via Nuitee
A
Amanda • couple • us
10
Great stay in Phoenix
Pros:

Lovely open property, clean, no problems parking

Cons:

The sofa bed wasn’t that comfortable

2026-07-20 • via Nuitee
W
William • extended_group • us
10
2026-07-18 • via Nuitee
H
Hugo • couple • us
10
2026-07-12 • via Nuitee
J
Jenkins • couple • us
8
2026-07-09 • via Nuitee
S
Shauna-Gay • solo_traveller • jm
10
I had a wonderful stay - friendly staff, great location, tasty breakfast every morning - will definitely return.
Pros:

Beautiful property - very open which I loved. Staff were so friendly and the breakfast was delicious. Location was pretty central which helped.

2026-07-05 • via Nuitee
D
David • extended_group • us
3
Not up to par !
Pros:

Location

Cons:

AC’s not working properly, extremely long and slow moving line for cook to order breakfast and having to change rooms at about midnight due to the heat.

2026-06-29 • via Nuitee
J
John • solo_traveller • us
10
Pros:

The setup, the big breakfast. The nice pool

2026-06-27 • via Nuitee
D
David Dean • couple • us
10
2026-06-25 • via Nuitee
S
SUSAN HENDERSON • solo_traveller • us
9
Pros:

We enjoyed our stay and was impressed how quiet it was in our room. Beds were very comfortable and I liked the layout of the front room with a sink and also in our bedroom a sink and mirror. It made it easier to get ready when someone else was showering.

Cons:

Nothing I didn't like.

2026-06-24 • via Nuitee
G
gambim2026 • Family
6
Great place, unprofessional staff experience.
Pros:

The place is great but most of the staff I encountered were rude to me & my guest “Not a “regular” Hilton franchise property.” This was said by their sales director he was rude unprofessional, sadly. Only person I had a great encounter with was the young lady that checked me in. I don’t recall her name but she was fantastic & helpful. She’s the reason for the 3 stars & not 1.

2026-06-23 • via Tripadvisor
M
Meghan • solo_traveller • us
10
Pros:

Everything was amazing the room was larger than I could have expected and the staff was amazing. The breakfast was great as well best hotel I’ve been to in a very long time

2026-06-23 • via Nuitee
N
Novelia • family_with_children • us
10
2026-06-22 • via Nuitee
R
Roee • solo_traveller • il
10
2026-06-21 • via Nuitee
E
Elena • solo_traveller • us
10
Friendly
Pros:

Location

Cons:

None

2026-06-21 • via Nuitee
K
Kimberly • couple • us
10
2026-06-18 • via Nuitee
D
Deborah • solo_traveller • us
9
Pros:

The location was amazing. The staff were friendly. The beds were so comfortable, that I slept better than I have in a while. I will definitely stay again the next time I come to Phoenix.

Cons:

The tub/shower in my room didn’t drain quickly.

2026-06-13 • via Nuitee