Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great views
Nice location
Cons:
High parking fees
Unexpected charges
Cleanliness issues

Categories

Cleanliness
6.83
The towel is not cleaned; one review indicates issues with cleanliness.
Service
9.3
Positive mentions of helpful staff and good service experiences.
Location
8.84
Convenient location close to attractions, though some mention of noise from the nearby airport.
Room Quality
8.29
Great room and view, but issues with plumbing were noted.
Amenities
8.32
Amenities available, but complaints about extra charges for services.
Value for Money
6.78
Multiple reviews mention unexpected charges and value concerns.
Food and Beverage
7.33
Breakfast had limitations on costs that were not communicated clearly.
Overall Experience
8.3
Overall a pleasant stay despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:55

Property Description

Luxurious Amenities and Services

This eco-friendly hotel offers a free 24-hour transfer service to San Diego International Airport and features 5 restaurants, 3 outdoor heated pools, and an on-site spa. All rooms include flat-screen HDTVs, a work desk, and a private patio or balcony.

Dining Options and Culinary Delights

Guests can indulge in a variety of dining options at Sheraton San Diego Hotel & Marina. From artisanal signature flatbreads and 90-point wines at Harbor and Vine to poolside drinks at Shoreline, there is something to satisfy every palate.

Prime Location and Nearby Attractions

Conveniently located near San Diego's top attractions, including the Gaslamp Quarter, Little Italy, Balboa Park, and the San Diego Zoo, this hotel provides easy access to the best of the city. Don't miss out on exploring the vibrant surroundings during your stay at Sheraton San Diego Hotel & Marina.

Book your stay now and experience the luxury and convenience firsthand.

Important information:

Please note: Only dogs 40 lbs or less are allowed and must be registered at reception upon arrival. An additional cleaning fee may be charged. Dogs cannot be left in the guest room unattended.

Guests will be charged a Daily Resort fee plus tax. This fee includes:
- High-speed Internet access in guest rooms and lobby areas
- Free local and long distance phone calls
- Daily 1-hour access to tennis facilities
- Daily 1-hour bicycle or non-motorized water sports hire, including kayaks, paddle boards & pedal boatsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Total Disability Score: 92
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 140
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 2404 reviews
Cleanliness: 6.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 6.78
Food and Beverage: 7.33
Overall Experience: 8.3
A
Alaa • couple • us
10
The location was perfect
Pros:

The staff it was amazing and location very nice

Cons:

Everything it was perfect

2026-09-11 • via Nuitee
R
Raymond • couple • us
8
Pros:

Wonderful staff, facility and location. The golf cart ride to local restaurants was outstanding. A very enjoyable stay.

Cons:

The only thing I felt lacking was the lack of restaurants on site.

2026-09-11 • via Nuitee
J
Jazmine • couple • us
5
I had a nice time but they definitely have to do better in some areas
Pros:

It was a beautiful property, very nice scenery

Cons:

Some of the staff wasn’t too helpful. They charged me twice for a room and the money did return but this should’ve occurred . It took a while to get this issue resolved . The other issue was the toilet was running all weekend. After addressing the situation no one came to fix it .

2026-09-10 • via Nuitee
R
RICKY • couple • us
4
gave me wrong room and once checked in notice the bathroom toilet was not working
Cons:

they put me in the wrong room and just blamed it on a 3rd party site that I went to well if you excepted my money from that site then you should be responsible for them not blame it on them if they are doing that then stop allowing them to use you on their booking platform or fix the problem you excepted my money/payment for it.

2026-09-10 • via Nuitee
E
ESTEFANIA • couple • us
7
View, location but A/C did not work, pricey, not many restaurant options.
Pros:

View, location

Cons:

A/C did not work. Pricey

2026-09-10 • via Nuitee
P
Patrick • family_with_children • us
2
Disappointing given the poor condition the Bay Tower is in
Pros:

Staff was friendly and the location great

Cons:

At the time of booking, I was not aware in what bad condition the Bay Tower is. Especially the first floor we were on was probably 20-30 years old. This was below a Motel 6 standard and very disappointing. $550/night even in CA/SD should give you a much better experience.

2026-09-10 • via Nuitee
V
Valdez • extended_group • mx
8
Pros:

Parking is a service the hotel should provide; plus, the cost is high.

Cons:

At the bar, they gave me a cracked glass, and I pulled a piece of glass out of my mouth while taking a sip of my drink. They didn't charge me for the drinks because of the incident, but it could have caused serious injury if I had actually swallowed it.

2026-09-10 • via Nuitee
B
Badyr Alfredo • extended_group • ch
7
Everything was ok, until the negative surprise at check out
Pros:

Location

Cons:

is ok, but they charged a 50usd “resort fee” that is not advertised at the moment of doing the booking

2026-09-10 • via Nuitee
J
JESUS HUMBERTO • family_with_children • mx
9
Buena estancia
Pros:

Me gusto que el desayuno pudo ser a la carta con un limite de 30 dls y se paga la diferencia

Cons:

Lo que no me gusto, fue que el desayuno solo fue para 2 personas, si yo reserve para 3.
Lo que no me gusto es que cobraran el estacionamiento diario
Estos dos puntos no fueron claros a la hora de reservar en la pagina

2026-09-09 • via Nuitee
A
Axel • couple • us
7
This hotel was a dub for what it was worth
Pros:

Beautiful views sadly it was humid and cloudy yet figured it would’ve looked exceptional if it was bright and clear

Cons:

The vending machines didn’t have quick snacks or drink options like other hotels that would have a mini store

2026-09-09 • via Nuitee
S
Seyed Ali • couple • us
10
2026-09-08 • via Nuitee
J
Jose • family_with_children • us
1
Even though I had a reservation, when I got there, they told me that there was no room reserved for me. That they were s
Pros:

Nothing. It was a complete nightmare.

Cons:

The manager was honestly a joke. He had no business being a manager. He was rude, dismissive, and horrible at his job. Honestly, I think he was drunk or under the influence of something.

2026-09-08 • via Nuitee
A
Azam • couple • ca
3
Cons:

Very disappointed at the service ! The staff rude and disrespectful!

2026-09-08 • via Nuitee
O
Oscar • family_with_children • us
4
2026-09-08 • via Nuitee
M
Maria • family_with_children • us
1
Worst hotel.
Pros:

Nothing .

Cons:

They are trying to overcharge costumers . I booked 2 night room for 697$ included taxes and breakfast. But when we got there , they gave the price 1168.31$. Stuff we're very unprofessional, they trained how to lie and over charge costumers.

2026-09-07 • via Nuitee
P
Patrick • family_with_children • us
6
Average.
Pros:

Location

Cons:

Parking, paid for parking for 4 nights and could not find a spot due to a wedding that filled the lot!!!

2026-09-07 • via Nuitee
J
Jia • couple • us
5
Will not stay their again
Pros:

Facing the sea

Cons:

Very confusing to find the room , not only our family but other family too. The room not like hotel it seems like we are stay in the appointment.

2026-09-07 • via Nuitee
D
Deborah • solo_traveller • us
10
Pros:

I loved the view from my room. Bay Tower rooms were stunning!

Cons:

Nothing I didn't like

2026-09-06 • via Nuitee
T
Tai-Yi • couple • us
5
Not impressed
Pros:

Clean but not luxury

Cons:

Mostly Staff. Bad manners when checking out

2026-09-06 • via Nuitee
N
Nova • couple • us
10
2026-09-06 • via Nuitee