Hotel Zelos San Francisco

Hotels
8.5 (1088 reviews)
12 Fourth Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Breakfast quality concerns

Categories

Cleanliness
6.83
One review mentioned that the hotel wasn't clean and cited issues like a false fire alarm and a dirty bath.
Service
9.8
Multiple reviews praised the friendly and attentive staff, particularly in accommodating requests.
Location
9.84
The location received consistent positive feedback for its convenience and accessibility.
Room Quality
8.29
Generally positive with specific mentions of comfortable beds and spacious suites, though some concerns with cleanliness.
Amenities
8.32
Amenities appreciated, but some reviews noted issues with breakfast options.
Value for Money
8.28
Good value indicated by several guests enjoying their stay, but some concerns about breakfast quality.
Food and Beverage
7.83
Review criticized breakfast sanitation; may deter guests from enjoying meals.
Overall Experience
8.8
Most guests had a positive experience overall and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:17

Property Description

Modern Eco-Friendly Hotel in Downtown San Francisco

Luxurious Rooms and Amenities: Enjoy modern décor rooms with flat-screen TVs, iPod docking stations, and plush bathrobes at Hotel Zelos San Francisco.

Dining and Entertainment: Indulge in exquisite culinary experiences at the hotel's restaurant and bar, Dirty Habit, with an outdoor heated patio for a relaxing evening.

Convenient Location and Services: Located just minutes away from Union Square, our 24-hour front desk can assist with activities and business needs. Take advantage of free bicycle hire and explore the city effortlessly.

Experience the best of San Francisco at Hotel Zelos. Book now for an unforgettable stay!

Important information:

Please note, that the hotel provides valet parking only.

Hotel Zelos has a mandatory Destination Fee per night per room. The following amenities for all our guests will be included at a nominal charge per night (plus tax).
Fee includes, but is not limited to, the following:
- Coffee & Tea Station, 7am – 10am, $10 credit to Dirty Habit Restaurant, redeemable 1 per stay,
- In-room Bottled Water, Bike Rentals (based on availability), WiFi Access, Local Phone Calls, Printing Services.
Fitness Center opening hours: 5:00 AM – 10:00 PM daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8.5
Based on 1088 reviews
Cleanliness: 6.83
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.8
R
Rachelle • family_with_children • es
10
Great location, very clean and good value for money
Pros:

Excellent location, metro and trams a short walk away, hotel is opposite Ross Store and 5 mins to Target. Trader Joe’s supermarket right next door.

Cons:

Would have been nice to have tea/coffee making facilities in the room - but everything else was great.

2026-05-15 • via Nuitee
S
Salvatore • extended_group • it
7
Cons:

Nella colazione non c’è molta scelta e il personale è un po’ lento nel servirla

2026-05-12 • via Nuitee
T
Theodore • couple • us
10
2026-05-11 • via Nuitee
N
Nicolas • solo_traveller • au
10
2026-05-11 • via Nuitee
S
shelz2026 • Couples
10
Great experience
Pros:

Jeff at the front desk was extremely helpful! We had a great stay

2026-05-09 • via Tripadvisor
G
Gregory • couple • us
9
2026-05-07 • via Nuitee
K
Katerina • solo_traveller • us
10
2026-05-07 • via Nuitee
J
Juan Ignacio • extended_group • uy
9
2026-05-05 • via Nuitee
J
jos_carlosz707 • Solo travel
10
Great service and staff
Pros:

Great service and location. Jazmine and Jesille were great and so kind with me! I’ll return obviously

2026-05-03 • via Tripadvisor
W
W7768WTjenniferg • Couples
10
Speedy and efficient service
Pros:

The hotel is really nice. The rooms are clean and comfortable, but the true star is Jazzmine. She’s the receptionist. She goes above and beyond! She is so sweet and made our check in feel like a breeze. We also asked for a microwave and it was in our room in less than 5 minutes. She gives speedy and efficient service.

2026-05-02 • via Tripadvisor
O
O5855UEandr_c • Business
10
An amazing stay and location
Pros:

Second year at the same place and will repeat always. Amanzing reception and incredible caring. Totally recommend.

2026-05-02 • via Tripadvisor
I
I6081IPjenp • Business
10
Great location and friendly staff!
Pros:

I stayed for one night. Great location, close to public transportation, food, grocery stores, and shopping! Room was neat and comfortable. Staff were very friendly and available for any questions. I arrived earlier than planned and they assisted me with checking in early. Noise was minimal. Overall, a great hotel and would stay here again!

2026-05-02 • via Tripadvisor
R
Rena • couple • jp
9
Pros:

ロケーション、大きなベッドが最高。チェックアウトが12時というのが、すごく助かった。

2026-04-30 • via Nuitee
F
Fernando • couple • us
9
Pros:

Great service

Cons:

Room AC was super noisy

2026-04-29 • via Nuitee
D
Destiny • couple • us
3
Be aware of what you are booking!
Pros:

The property was undated and clean inside. Staff was really friendly.

Cons:

No security. Lots of homeless right outside the door. Entry is right next to Trader Joe’s, which made for lots of homeless men and women asking for things. The pictures are totally misleading. The entry door is on the side next to the entrance to Trader Joe’s. The hotel is just the top of vacant buildings. It was the old navy building before it went out. Across the street is Ross which had to board up the broken window during our stay.

2026-04-29 • via Nuitee
J
joshuapO7090YI • Couples
10
Fantastic Hotel
Pros:

Fantastic hotel I love this hotel, Incredibly friendly staff. Comfortable room. I can’t wait to stay here again. Jasmine made our stay more comfortable.

2026-04-28 • via Tripadvisor
N
Nao • couple • jp
9
2026-04-28 • via Nuitee
D
d0nskyd • Friends getaway
10
Perfect hotel to stay and very convenient.
Pros:

I love the place , friendly staff and the customers service are really good , Ms Clarence, Joseph and Giselle are very friendly.. and the valet parking staffs are very polites.. The hotel room all are clean and completes hotel service ..

2026-04-27 • via Tripadvisor
J
joelgR4387EN • Friends getaway
10
Super friendly and awesome customer service from Jasmine
Pros:

Booked this stay with some friends for a birthday weekend, arrived earlier than scheduled and was immediately assisted by Jas, she was super helpful and friendly. Really nice hotel, super clean and friendly. Going to recommend to friends, location right next to Trader Joe’s is super convenient as well. Nothing but a positive experience from me!

2026-04-26 • via Tripadvisor
5
571vidhim • Friends getaway
10
Wonderful time
Pros:

Had a great stay at Hotel Zelos San Francisco. The location is a huge plus, right in downtown. Super convenient for getting around the city. Rooms are modern, clean and very comfortable, and the staff were friendly and attentive. Would definitely stay here again!

2026-04-26 • via Tripadvisor