Hotel Zelos San Francisco

Hotels
8.5 (1240 reviews)
12 Fourth Street , San Francisco , US

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Breakfast quality concerns

Categories

Cleanliness
6.83
One review mentioned that the hotel wasn't clean and cited issues like a false fire alarm and a dirty bath.
Service
9.8
Multiple reviews praised the friendly and attentive staff, particularly in accommodating requests.
Location
9.84
The location received consistent positive feedback for its convenience and accessibility.
Room Quality
8.29
Generally positive with specific mentions of comfortable beds and spacious suites, though some concerns with cleanliness.
Amenities
8.32
Amenities appreciated, but some reviews noted issues with breakfast options.
Value for Money
8.28
Good value indicated by several guests enjoying their stay, but some concerns about breakfast quality.
Food and Beverage
7.83
Review criticized breakfast sanitation; may deter guests from enjoying meals.
Overall Experience
8.8
Most guests had a positive experience overall and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:17

Property Description

Modern Eco-Friendly Hotel in Downtown San Francisco

Luxurious Rooms and Amenities: Enjoy modern décor rooms with flat-screen TVs, iPod docking stations, and plush bathrobes at Hotel Zelos San Francisco.

Dining and Entertainment: Indulge in exquisite culinary experiences at the hotel's restaurant and bar, Dirty Habit, with an outdoor heated patio for a relaxing evening.

Convenient Location and Services: Located just minutes away from Union Square, our 24-hour front desk can assist with activities and business needs. Take advantage of free bicycle hire and explore the city effortlessly.

Experience the best of San Francisco at Hotel Zelos. Book now for an unforgettable stay!

Important information:

Please note, that the hotel provides valet parking only.

Hotel Zelos has a mandatory Destination Fee per night per room. The following amenities for all our guests will be included at a nominal charge per night (plus tax).
Fee includes, but is not limited to, the following:
- Coffee & Tea Station, 7am – 10am, $10 credit to Dirty Habit Restaurant, redeemable 1 per stay,
- In-room Bottled Water, Bike Rentals (based on availability), WiFi Access, Local Phone Calls, Printing Services.
Fitness Center opening hours: 5:00 AM – 10:00 PM daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.5
Based on 1240 reviews
Cleanliness: 6.83
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.8
J
john • solo_traveller • ch
8
2026-09-12 • via Nuitee
G
Gaby • couple • us
9
Pleasantly surprised by how quiet and comfortable our stay was being in the busy city center of SF.
Pros:

The hotel location was extremely convenient for finding public transportation and the hotel room was very comfortable being in the middle of the city.

Cons:

The only detail that stood out was the shower drain was a little slow to where water would pool a bits

2026-09-08 • via Nuitee
L
Lucy • couple • gb
8
2026-09-06 • via Nuitee
S
SERAFEIM • couple • gr
8
A beautiful hotel in the center of San Francisco
Pros:

The room was too big with a king bed. It was comfortable and cozy. The location was perfect.

Cons:

The bathroom was older than it appeared in the photos. Also, breakfast was included in our booking, but when we checked in, we were given two voucher coupons worth a total of only USD 25 per person. In reality, that amount was barely enough for an omelet.
I think the hotel should improve the breakfast arrangement, especially since breakfast was advertised as included.

2026-09-03 • via Nuitee
L
Laurie • solo_traveller • us
9
Pros:

Excellent location, very quiet, very clean, secure.

Cons:

The hotel was already expensive, although comparatively a bit less than the other standards. But then added a $35 fee each day for use of their own facilities. Ridiculous! for that, they could’ve added some nice croissants with the coffee available. There is also additional parking fee so I recommend using the fifth admission garage which is cheaper than the hotel charges.

2026-09-02 • via Nuitee
M
MARIA ASUNCION • couple • es
9
2026-09-01 • via Nuitee
C
Caleb • solo_traveller • us
10
Best hotel ever.
Pros:

Hospitality, kindness, service, cleanliness, professionalism

Cons:

Nothing. Best hotel ever.

2026-08-31 • via Nuitee
J
jaydN5375ZR • Friends getaway
10
Amazing atmosphere and great staff!
Pros:

Perfect and affordable place to stay. Greeted by receptionist Jazmin and she’s accommodating and pleasant to have. She answered all our questions and very friendly. Highly recommended.

2026-08-29 • via Tripadvisor
E
ESPOSITO • solo_traveller • it
8
2026-08-29 • via Nuitee
G
Giorgio • couple • it
9
2026-08-29 • via Nuitee
K
K4261OPelizabethj • Couples
10
Jeff at hotel Zelos
Pros:

Shout out to Jeff for hooking us up!

2026-08-28 • via Tripadvisor
B
B9201YDjenniferj • Family
10
Excellent customer service!
Pros:

Hotel Zelos is a great hotel! We arrived early and Jeff and Jesille provided excellent customer service, by ensuring that we were properly checked in and all of our needs were meet. Jeff even called us to let us know that our room was ready. The top notch customer service Jeff and Jesille gave use was like nothing I have seen in a long time. I would definitely recommend this hotel to anyone that is not just looking for a good hotel but a great customer service staff as well. You could tell that they both cared about the customer as well as the type of service they provided to each individual. The rooms were very clean, and the location was spot on! I would definitely choose this hotel again the next time I visit San Francisco!

2026-08-28 • via Tripadvisor
B
bitzt88 • Couples • Brugg, Canton of Aargau
10
Awesome stay, thank you Amish
Pros:

Awesome stay at Hotel Zelos! Great hotel in a perfect location, but a special shoutout goes to Amish. He was super welcoming and went above and beyond to make sure we had a great time. Thanks for everything!

2026-08-27 • via Tripadvisor
E
Erica • solo_traveller • us
10
2026-08-27 • via Nuitee
9
990juliannh • NONE
10
Solo stay in SF
Pros:

Great location and amazing staff that was warm and welcoming. I got upgraded in my room which was a great room that was huge and extremely clean and overall beautiful.

2026-08-26 • via Tripadvisor
C
ChgoJohn • Solo travel • Chicago, Illinois
6
Nice property, not spectacular.
Pros:

Booked my stay through Hotwire and got a decent price. The lobby is under construction so check in is on the 5th floor. It’s a nice property that has recently been updated. The staff was a bit rude when I checked in, perhaps they were just overwhelmed but I got a bad vibe from the guy that checked me in. Maybe it was because I booked through a third party?

My room was very nice, clean and comfortable. My view was an office building that was fairly close so I kept my curtains closed the entire stay otherwise I felt I was on display.

My favorite part of my stay was the shower. It was fricken amazing!! Stay for the shower if nothing else.

My main complaint is the lack of a coffee maker in the room. Being from the midwest I wake up at 3:00am PST and had to wait until 5 for starbucks to open and 6:30 for the hotel to put out their coffee.

Nice location just off Market and close to downtown.

There are great hotels in town with coffee makers and without attitudes. I may try this one again but for now I’m not a big fan.

2026-08-26 • via Tripadvisor
M
Mekhi Shead • solo_traveller • us
10
2026-08-26 • via Nuitee
I
I5837TWgiovannid • Friends getaway
10
Great hotel and staff
Pros:

The location is extraordinarily convenient for the convention in Moscone Center. Very welcoming atmosphere. The room was very clean and orderly. The receptionist Jasmine was greatly helpful and gave us all the information and options we needed. Glad to have booked my stay with her, 10/10.

2026-08-25 • via Tripadvisor
B
brysonhewitth • Friends getaway
10
Great Stay!
Pros:

Room was great, good location, clean, and Yasmin was a great help with securing our room.

2026-08-25 • via Tripadvisor
K
Krishna • couple • us
8
2026-08-23 • via Nuitee