Best Western Green Valley Inn

breakfast

Easy location, friendly staff, fair value

The staff was nice and they had a good breakfast option. Also they have the TVs you can sign into your Netflix which was nice.

The room was comfortable, in a good location since our destination was Madera Canyon. The staff were friendly and the breakfast was tasty. I liked that it was a hot breakfast.

Under construction no elevator had to stay in higher price room on 1st floor go outside down a long walk to get back into main lobby

Everything is good

All is very Good clean Good people to

It has the cafe/bar very convenient the food is great and reasonable prices…

I checked in around midnight due to my -regularly scheduled- flight arrival. This required somebody to be present at the front desk (I had to call ahead to arrange for this, as usually the front desk is not manned at that time). I don't know if the lady was unhappy with having to be available at that time or what the reason was, but I was assigned a room (#100, on first floor) that was unfit for guests (I imagine it is used by staff normally).
Take a look at the pictures:
- desk chair not only had half the vinyl cover flaked off and looked greasy and disgusting but was not functional either, height was no longer adjustable, it was good for maybe a child.
- bathroom sink drain was clogged, water would pool by just washing hands
- bathroom tile and grout was disgusting
- entrance door would not lock unless using maximum forced to pull the door

As soon as I entered the room I went back to reception to ask for a different room.
Lady claimed there are other rooms available but not in the same 'category' (pool view, which is not something that was described on the website when I booked and not something I care about; in fact I mentioned I don't care if I get downgraded, just wanted a normal room ready for a guest). Was told she cannot change the reservation to a different category because she doesn't know how to do it in the computer...When I complained about all this the next day, Jose seemed annoyed by my complaint and said he doesn't have a better room.

Btw, the 'pool view' was simply a view of a wall 2 yds away. Sliding doors did not have a regular see through shade, only the thick shade meant to be used to completely block the sun. This meant that you had to use that even during the day (hence dark inside the room) or else people walking outside by the pool area could peer inside the room.

On top of all this, room key stopped working the next day, I had to ask for a new one. After 24 hrs, that key again didn't work.

Hotel sent a survey form which I filled out providing all of the details I described here. The result? Best Western now assigned this hotel as one of my favorites.
Clearly there is no accountability of management of this hotel...

Avoid at all costs.

The location and cleanliness and except one staff member it would have been an excellent experience

Check in and out was easy. We booked through trip advisor. The room was old, but clean. The bed was good. The hotel was quite. They have great coffee in the lobby at all hours which suits me when I wake up too early and can't find a restaurant open. The restaurant it's self is independent but treat you like a guest. Straight out of the lobby into the restaurant. The gym is minimal. I would book again.

Location. Pool and gym were clean and central

Clean and convenient

Very clean. Daily attendance.

Breakfast was ok, Food that was prepared was ok at best. The Pastry was really good for both days, the biscuits and gravy were ok and so were the pancakes (one undercooked). The fruit did not taste fresh, we only tried two items off the "special menu" and would not order again if we had to pay. The room was comfortable, Bed (King) was very nice and clean (could use an extra pillows. The shower head was a very fine water streams which did not really seem to wet you down, if that makes sense. The door to Room was stuck and had to really push to get it open, all doors had a metal kick plate on bottom that you could tell was used to get the door open. The place was clean although had a weird musty clorox smell.